Cons: First of all we waited 30 min for someone to come to the desk at the airport. They took their sweet time. All 3 of them were outside taking a break. Then took forever to give us the wrong car. Booked a small SUV. Ended up with a old expedition. Asked them to change it, said they didn't have anything else. Eventhough we saw at least 10 suv that was parked in their lot. Didn't argue as we were already behind schedule. Had to return it to Denver after driving 1/4 of our trip. Couldn't continue our trip with this. They still ended up charging 90% of the total cost.
6 Mar 2016
28 May 2017
Got a free upgrade!
Pros: Very friendly and helpful staff. Rental took about a minute. Rented a standard, got upgraded to a Yukon XL.
27 Jun 2017
Good Deal on A Rental But Slow Pick Up
Pros: Friendly service, nice clean car, very roomy, good deal.
Cons: We had to wait an hour for another car to get back! Luckily this didn't inconvenience us much but it could have.
25 Sep 2017
Very efficient and pleasant check out
Pros: The car ran very well. We got upgraded to an SUV, which was unexpected and most helpful for our trip.
Cons: Everything was fine.
24 Oct 2017
Cons: Even though I rented a 4 wheel drive, every time i left the road my seat started vibrating, and every time i shut my door without the engine running the horn started honking.
20 Nov 2017
Pros: Convenient pick-up and drop-off at airport location in Montrose. Friendly staff made renting the car easy.
17 Dec 2017
Pros: The counter person (girl) was very helpful and professional.
Cons: The initial car given was too small for me to get into and drive. (I'm tall and fat). I was very impressed w/ how the young lady who rented me the car handled the situation. She exchanged the tiny car for a slightly larger car, whose seat went back farther, with no hint of judgment around my inability to fit into the smaller car.
1 Jun 2018
Cons: Nothing. Good value for the money.
14 Oct 2018
Pros: Friendly staff. Quick service. It was very smooth and positive.
Same price as round trip on telluride express (4-d
Pros: Quick and easy process, nice car, didn't have to rely or wait on telluride express.
10 Aug 2016
Pros: Very convenient and easy process.
Cons: Staff should not be talking on their cell phones while interacting with customers. Rather discourteous.
8 Oct 2016
OK Car, Cheaper than Grand Junction
Pros: Convenient location at the airport. Car pickup was within very short walking distance. Easy pickup and drop off. Although Thrifty website says that they are located off of the airport, their desk is in the airport and cars are right there. My GPS programmed for their office took me to a nonexistent place. But just go to the airport.
Cons: The car had several small dings on the doors and the front passenger and back seats were rather stained in spots. But it was a good car and did the job.
8 Jan 2017
Pros: I got what I asked for. A great suv and it was great.
Cons: The cost. I paid 400 dollars for 24 hours. I felt like that is a little high for 24 hours.
9 Feb 2017
Easy pick up and return. Decent car and great price.
25 Mar 2017
Cons: I would have preferred a smaller SUV or a wagon.
3 Nov 2017
Pros: Everything was good. The lady at the counter was knowledgable and very friendly.
19 Feb 2018
Waste of time and a horrible experience
Cons: I showed up and they didn’t have a car...
26 Jun 2018
Pros: Car was available in the class I previously chose - no waiting. Big plus.
Cons: Car had quite a few scrapes & alot of rock chips - as long as I'm not charged, I don't care, but there were alot.
I had never driven a push-button start vehicle - it should have been obvious, but without instruction, the car pic of the parking brake and the start/stop button made me think I had to make sure the parking brake wasn't on and I was in Park and then press Start. I had to acknowledge my ignorance and ask someone, in order to learn you had to press and hold the brake while you press the start/stop button; otherwise nothing. It would be great if agents asked about familiarity with this option, to avoid delay/embarrassment.
Cons: They didn't have a car available despite the fact that I made a reservation.
28 Apr 2018
Pros: Everything was Great. Fast service, nice clean car.
Cons: I got a free upgrade and was told when handed the keys. It would be better to ask if the customer wants an upgrade and what type of car rather than the brand. I had a gas guzzler SUV. I could have changed it but found out when I saw the car in the lot, and didn't want to spend more time... I would have preferred an economical one.
18 May 2018
Pros: Easy pickup, great car, great price, easy dro-off!
Cons: They seldom answer local phone or return calls.
21 Feb 2016
Pros: The check on agent and lot tech in Montrose were very nice and tried their best to help us.
Cons: Car was rated for 5 passengers but only had 4 seat belts. The back middle seat attachment was nowhere to be found by us or the Budget staff. We also had to wait over 30 mins for our car. Both facts are tough to swallow when they are charging $180/day for their car.
15 Jul 2017
2 hour rental
Cons: No one at desk. Not the economy car I asked for. Don't charge me for a full tank of gas for a 60 mile drive. Had two bookings for me though first was not confirmed, just an exploration via Kayak.
11 Jul 2018
Cons: After my flight was delayed I tried to notify budget, 25 phone calls later they refuse to answer the phone. Terrible customer service. No customer service
27 Jul 2019
Pros: Mechanical condition of the car was the only thing that was good.
Cons: The car was extremely dirty but inside and outside, and the associate at the desk said that it was because my flight was late by 4 hours and they were not aware of it. Their reason was that their detailing staff went home (it was still 4pm) because they thought there were no more customers coming!
Cons: The final price was higher than promised. $419 versus $368 due extra taxes and fees charged by airport authority. Reason stated was rental was made at an offsite location. However, the offsite location does not rent cars. The day before rental Enterprise called to confirm pickup. Stated the pickup would be at the airport. The clerks would not honor the rental agreement. I was not told of the extra fees and taxes until drop off.
8 Aug 2017
Cons: Reservation was made FINE months ago! When I arrived, they had NO automobiles available for rental at all!