Good to know
|Distance to city centre||2.6 km|
|Distance to airport||103.5 km|
Time of year
Show reviews that mention
|beautiful location||in 73 reviews|
|breakfast was poor||in 59 reviews|
|excellent food||in 80 reviews|
|excellent staff||in 182 reviews|
|golf course||in 6 reviews|
|great hotel||in 89 reviews|
|noisy room||in 103 reviews|
|outdoor pool||in 17 reviews|
|room so nice||in 103 reviews|
|sea view||in 79 reviews|
|second stay||in 29 reviews|
|spa facilities||in 77 reviews|
My daughter had to move room after one night- she was told that we should have been informed on check in which we were not- the staff didn’t deal with the situation very well
The room was clean. Bed comfortable. Good choice of teas. Good service. Very good shower
My room was a little noisy with a fan/vent from the kitchens especially when it started up early in the morning.
The decoration in the room was elegant and cosy, size of the bed was good, cleanliness was excellent, Spa facilities were nice, the doorman was friendly and helpful, Spa bar was good, I absolutely loved the treatment I received from Amy at the Spa & Beauty Salon, as she is an absolute gem, very friendly, professional, and customer-oriented, the cleaning staff was friendly, and Nigel at reception was helpful. Chocolate mints on the pillow were nice.
This was supposed to be a nice end of our trip for my birthday weekend in Cornwall. We arrived and the car park was full, although we had indicated on our booking that we needed a parking spot - thanks to our car being very small, we were allowed to squeeze in. Then, we were given keys to our room and found that we had a horrid view facing the car park - this felt more like something you'd see in a Motel! When we asked to change they said they were fully booked. The bathroom did not meet the high standards displayed on the booking website images - it looked very outdated in a 90s style, something you'd expect in an old person's house rather than a luxury hotel - very basic and more like something you'd see in a B&B. There was also a damp stain on the ceiling of the bathroom and signs of wear and tear on the side of the bathtub. All night there was noise from an extractor fan outside our window. Room was at the very end of the corridor and near the service cupboards, so the noise from the cleaners woke my partner up early in the morning. The Spa was supposed to be a relaxing place, while it felt more like a playground for kids, who were very noisy and jumping in the pool, while there were signs that this was not allowed, no member of staff were there to uphold these rules. The kids were even shouting and splashing in the whirlpool and going into the sauna. Changing rooms were very basic and didn't live up to a luxury hotel's or even gym's standard. When trying to get a table in the restaurant we were told all was booked until 8pm. We had not even been notified at check in, that booking was required. By the time we got to that restaurant they had no Fillet Steak left, which was pretty much the only appealing thing on the menu for me, as I am intolerant to sea food, which dominated the menu. So we drove 15-20 minutes to eat elsewhere.
Everything! It was all fabulous
Everything! I felt carried from the moment I arrived until I left. Service was outstanding from all personnel. Location is spectacular. Large outdoor and indoor pools plus jacuzzi and saunas. Food was divine. Really big breakfast. The set menu at night is excellent value and I had one of the best desserts of my life - chocolate panna cotta with orange sorbet. Delicious! The room was beautiful with very comfy bed had one of my best nights sleep ever. Literally could not have been any better. My best ever holiday. We plan to come back many times. Thank you everyone!
Literally the only thing I would change is to have cucumber sandwiches with the afternoon tea.
With a stay at Carlyon Bay Hotel in St Austell, you'll be near the bay, within a 10-minute drive of Eden Project and Saint Austell Bay. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
based on 667 reviews
Things to know
- Clean rooms
- Great view
- Pleasant hotel grounds
Policies vary by room type and provider.
Reviews about Carlyon Bay Hotel
Most popular landmarks
- Pinetum Park and Pine Lodge Gardens 1.1 km
- Charlestown Harbour 1.3 km
- Porthpean Beach 2.3 km
- Pentewan Sands 6.1 km
- Lost Gardens of Heligan 7.6 km
- Caerhays Castle 13.1 km
|Newquay St Mawgan||22.1 km|
|St Austell||3.5 km|