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Hotel Sauken

Vina Del Mar 031, Santiago 750-0901, Chile
+56 226 354 513

Cheapest
rate per night

7.3

Good
based on 384 reviews
Hotel Sauken - Santiago, Chile
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+56 226 354 513

Good to know

Distance to city centre 2.1 km
Location rating 8.6
Nearest airport Santiago Arturo Merino Benitez
Distance to airport 15.1 km

Rooms

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Reviews

Traveller rating

10
15
8
3
0

Time of year

Traveller type

Show reviews that mention

+
  • Okay
    Aug 2019
    4.2

    THe heating system just didn't work! It was reported to the staff, but nothing was done to solve. The guest got a cold in the first night.

  • Okay
    Jul 2019
    5.4

    The shower was hot. (Which is not always the case in Santiago/Chili)

    When we arrived at the hotel, the receptionist couldn't find our reservation. We showed on our phone the confirmation of booking.com and the payment of our credit card. Nonetheless they wouldn't accept this. We were quite upset about this. After 2 hours of calling managers and promising solutions they came up with this (during this time we were not allowed to go into the room). We had to pay for 1 night as a security deposit (Although we had already paid). We ofcourse did not want to do this and got to speak to the manager. Who assured us that he had called booking.com for the payment details and that we would get the deposit nack straight away when the original booking would come through, moreover because of this all, he told us that we would get a discount. All three of these were lies. After calling booking.com later ourselves, they told us that there had been no contact between the hotel and them. Moreover, it took 5 days of asking and waiting to get the deposit back, and when we got it back, it was less then the original amount. To top it all off, we never got the discount that the manager also promised. This hotel is not reliable and I would definitly not recommend this hotel to friends or anyone. Another issue is the breakfast. On the last day we needed to leave early, so we went to the breakfast place earlier than it should open. To our suprise it was all already set up, including a full pot of coffee that was cold. From this we drew the conclusion that they had set the breakfast (including the coffee and the "fresh food") the night before. Because on the earlier days we got served cold coffee too. This is in my eyes disgusting.

  • Mediocre
    May 2019
    2.9

    Location near office

    It is a old home. Rooms without AC, bed very old, windows did not fully close. Breakfast place is at the top with plastic walls and breakfast food are less than usual house. Personal service don’t like to offer you a good service. It is little more than Bad Hostel.

  • Excellent
    May 2019
    9.6

    Staff were very good

    Bed was a little hard

  • Okay
    Jan 2019
    6.0

    Room was clean

    Advertised as being able to speak English. This was not true and made communication very difficult.

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About

Overview

This charming hotel is located in Santiago Chile. Customers will enjoy a peaceful and calm stay at Boutique Sauken as it counts with a total of 12 bedrooms. Pets are not allowed at Boutique Sauken.

SEMBO

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.3 Good

based on 384 reviews

8.6

Location

7.7

WiFi

2.7

Comfort

1.9

Cleanliness

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Internet
Concierge service
Express check out
Air-conditioned
24-hour front desk
Safe
Airport Shuttle (Surcharge)
Designated smoking area
Storage available
Free Wi-Fi
Non-smoking rooms available
Terrace/Patio
Disabled access
Babysitting or child care
Laundry facilities
Laundry service
Bar/Lounge
Hairdryer
Cable or satellite TV
Coffee shop

Photos

Hotel Sauken - Santiago - Bedroom All photos (3)
Hotel Sauken - Santiago - Bathroom Bathroom (1)
Hotel Sauken - Santiago - Bedroom Bedroom (1)
Hotel Sauken - Santiago - Hallway Hallway (1)

Location

Most popular landmarks

  • Patio Bellavista 0.7 km
  • Bellavista 1 km
  • La Chascona 1 km
  • Museo Nacional de Bellas Artes 1.1 km
  • Zoológico Nacional de Chile 1.2 km
  • Iglesia de San Francisco 1.3 km

Santiago travel guide

Learn about Santiago on KAYAK

Getting Around

Santiago Arturo Merino Benitez 15.1 km

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