DoubleTree a Charming Older Hotel
The hotel is very conveniently located near the airport and was clean, with an older vibe. Our maid service was good. An event I wanted to attend was being held at the hotel and the facilities were great for hosting it. The business area adjacent to the lobby was very helpful with three computers. It was easy to research places of interest, purchase tickets for area attractions and print them out on the attached printer, which was free to use. A nicely maintained pool and hot tub had liberal hours of use and a nice assortment of tables with chairs, umbrellas and sunbathing lounge chairs surrounding them. The pool towel shelves were always stocked. Free shuttle service brought us to and from the airport with minimal waiting. I would stay here again due to the convenience to airport and ease in attending events. The staff was very friendly and texted me several times during our 5-night stay to see if we needed anything. They happily provided warm cookies (very yummy!) upon request! The breakfast buffet at Sprigs was very good ($21.00 per person and not included in the room rate). We grabbed a turkey sandwich with basil pesto at the coffee bar for lunch one day and it was good. ($7.50) The bar in the lobby of the hotel has limited food service but we found it adequate for our off-hours needs ($17 bar burger, $13 Caesar Salad ($4 additional to add chicken) and the food was very good. Spencer's, the fine dining location with entrees starting in the $22+ range), was not open on Sunday. (See my comments on restaurant availability in other column.)
We wanted cold water bottles for our daily excursions and our room didn't have a refrigerator. We've not stayed in a DoubleTree hotel without a fridge in our room before this, so we never thought to ask when we booked. There was no microwave, either. A coffee pot was the only room amenity. We were told that only floors 9 and 10 had refrigerators and microwaves but we could add both to our room for DAILY $30 and $10 charges, respectively. We thought that was ridiculous when other hotels, in and out of the Hilton brand, include them in the quoted room rates. I guess the hotel wants guests to pay $2.50 (and up) per small, cold water bottle instead, if room not "upgraded" to 9th or 10th floor. Sprigs, the casual breakfast dining room, should not close at 11:00 AM and should be open for lunch. The coffee/snack bar has a very limited food menu and it closes at 2:00 PM. Since the hotel is in a business district, options for nearby, walking distance eating are limited, especially for dinner; almost all are completely closed on weekends. Spencer's is a formal, on-site restaurant with higher priced entrees. Room service meals are available, but not our traveling style when we want to see sights. The bar in the lobby had good food but the service was slow.
Good weekend stay
It had fresh cookies amen to that.
Floors in hotel looked old and gross
Close to airport
Great bar with food
AC unit did not have working auto for fan
old decor poor food choices old shower old amenities unclean pool
They overbooked rooms. We booked and paid for our room weeks in advance. When we arrived late at night with our three children, they told us they didn't have a room for us and sent us to another hotel. It was pretty awful.
Restaurants in hotel close to airport
Rooms were outdated
Clean but Old
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice.
The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport.
Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
Very friendly staff. Nice breakfast.
The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Rooms are spacious and clean.
You have to pay for almost everything else; internet, parking, breakfast.
Centrally located in Silicon Valley, the DoubleTree by Hilton Hotel San Jose is one-half mile from San Jose Mineta International Airport. Ride our complimentary airport shuttle. Businesses, shops, restaurants, attractions, entertainment and arts are within moments of the hotel. All our spacious guest rooms, measuring 450 square feet, feature balconies and dual vanity sinks. We also have a fitness center and a heated outdoor pool with whirlpool spa. Business travelers will appreciate our proximity to downtown, the McEnery Convention Center and major San Jose and Silicon Valley corporations and venues. The hotel boasts 48,000 square feet of meeting space, an onsite UPS Business Center and dining and entertainment options such as Spencer’s for Steaks and Chops, Sushi & Sake Bar, 2050 Lounge, Sprigs and Starbucks. In-room dining is another option when you’re on a deadline. If your travel is just for fun, you’ll enjoy easy access to Levi’s & Avaya stadium, SAP Center, Santa Cruz, Monterey, Shoreline Amphitheater, local wineries and golf courses. There’s abundant shopping at Westfield Valley Fair and Santana Row. Great America is just 10 minutes away. Our professional and caring staff looks forward to making your time at DoubleTree Hotel San Jose welcoming and enjoyable. Your warm chocolate chip cookie is waiting…see you soon.
Based on 2,680 reviews
Value for money
Policies vary by room type and provider.