Reno hotels near Reno Riverwalk District

Cons: Air conditioning poor. None in hallways. Minimally acceptable in room. Would not stay here again in summer months.

Cons: Never once saw a manager in 4 days. Poorly poorly managed. No one seemed to know what was going on or who was in charge. Housekeeping was awful..awful. Asked for extra blankets and were told by one they didn't have any. The never replaced our towels and never refilled our coffee pods or glass ware. Dirty sheets and towels piled down hallways for hours. Disgusting. We had to walk over mounds of dirty sheets and towels to get to our room. We even saw some sheets and towels with vomit and blood on them. Can't imagine the health department would approve. Just get a cart and leave at both hallway ends to put soiled linens in instead of having guests have to see this. It wasn't just a few minutes or even an hour, it was hours. Steve Wynn would flip a lid seeing this. Totally understaffed for New Years Eve holiday. 3 slow elevators that also serve for housekeeping and everything else so mornings are insane and takes 15-20 minutes to get down. Rude front desk staff, had no clue what was going on at all and seemed put off to even be asked a question. For some reason they cram all of the food items, toaster, etc. in a small corner section of the concierge lounge so everyone has to crowd in to that corner and wait for their toast, etc. It would be so much better to move the computer and printer into that corner space and spread the food items out on the long bar area at the end of the room or anywhere else in the nice big large rooms. Anyone with basic food and hospitality knowledge would quickly see this as an easy crowd control flow fix. The literature all says the lounge is open all day but whenever you try to access not during the breakfast or evening times, it was locked. The entrance to the hotel could use some updating, upgrading. Automatic doors would be nice as opposed to 2 sets of heavy doors that collapse on you as you come through with luggage and poor bellman. The showers had luke warm water and no water pressure. That was a major bummer.

Cons: Tried to eat dinner at Roundabout Grill, which is the restaurant located at the hotel, but order was taken incorrectly after being asked about it twice, so the wrong food was brought out then it took an extra 20+ minutes to get the correct food. The staff was very kind and accommodating in trying to correct the mistake, but due to time constraints with other activities, I was forced to ask for a refund and never had a chance to eat the food which was wasted along with the hour I spent waiting. This won't keep me from trying to eat there on another trip, but it was a pretty frustrating experience especially as a guest of the hotel.

Cons: 1. The restaurant and bar and room service closes at 9pm...10 pm... on the weekends. Seriously??? 2. There was not a guide to the hotel included in the room. A rock climbing gym that is the entire 2nd floor and one whole face of the building...kinda cool...but explain it to me. How's it work? Other services? 3. The menu under the glass top of the night table...really? Pretty cheesy. Put the menu in the hotel guide, see above. 4. Glass tops on the night tables? Really? 5. The bathroom was tiny and not well remodelled - tiny tub, shower head at about 5'3"...I'm 6'4", I could barely wash my armpits...

Cons: Slow elevators

Cons: Breakfast was bad and one morning there was no hot food.

Cons: Excited to eat at the restaurant, we were disappointed to be told there was a wait for the kitchen to catch up even though half the restaurant was empty. We don't terribly mind a wait but were further surprised that we were not offered an empty table for a drink or two. No pagers or method of contact were available to let us know when they could seat us, which made the situation a bit more ackward. We finally made the decision to eat elsewhere, at Campo and were so glad we did. Excellent food & service!

Cons: There were two drawbacks. One was the parking. The garage was really gross, with garbage everywhere and even an abandoned car. The garage entrance is far from the hotel entrance. The garage has an attendant hiding in a room so it's as though the garage is unattended and anyone off the street can go in there. And on top of all that the hotel doesn't validate parking. It's just a random downtown garage that isn't part of the hotel and doesn't feel very safe. The other drawback was that everything in the hotel closes early so if you want to do anything other than sleep you might have to go to the casinos anyway.

Cons: Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.

Cons: Slow elevator; no service elevator

Cons: The dining menu was great... but need some cushion chairs- There is a room divider made up of wood logs- cool look but when I sat nearby for breakfast... the smell of moldy dampness pervaded the air... fix that- and fix the rickety rocking tables. Get an auto door opener at your Entry way—- or a handicap door opener. Get better seating in lobby. Those leather chairs...dysfunctional too low hung- - maybe some leather contemporary high back chairs for those taller folk that need to sit in the lobby for a meeting. Get rid of fake flowers- fake trees- use real flowers real greens and , and real trees. And fresh flowers on each floor lobby. Fresh, pure, real.

Cons: Staff is still a bit green; Breaking a $20 bill at the front desk shouldn't require the desk staff having to leave the desk to go to the office I didn't realize mixed drinks were available in the conc. lounge until I was ready to leave

Cons: When I got there I had to carry my luggage and a sleeling child by myself. not a single employee asked if I needed help. Thank goodness there were mond guests at the hotel who helped me on to the elevator. I went to eat at the restaurant that was attached to the hotel, Heritage, & I kept being told they were understaffed. The food was good, but the customer service wasn't. I ordered a cheeseburger for my son and a cobb salad without onions for myself. When our food arrived there was no cheese on the burger and there were onions on my salad. It took me a good 10 mins to flag down my server to get our food fixed. On the day we were leaving, we waited to try and get on an elevator for over 45 minutes because they only have 2 elecators for the entire hotel. We ended up using some crazy staircase they led us in the wrong direction. Long story short the hotel is beautiful. The customer service is horrible.

Cons: Small corridors in entrance area, no casino

Cons: No swimming pool

Cons: Location, scratchy parking and commute to get to hotel from parking lot.

Cons: I like everything pritty much

Cons: Parts of the surrounding blocks are a bit shady looking. BUT it appears to be improving.

Cons: Overnight valet parking was a bit expensive, especially for those who do not require in and out privileges. Vegetarian options in regards to room service were very limited, but it wouldn't keep us from coming back.

Cons: The free Wifi was a little hit or miss, mostly a miss. Room was little cozy, but acceptable for 2. the rooms were very clean, but house keeping staff did forget to leave soap and face towels. Disappointed that there was no pool, but management said one is coming in the not so distant future.

Cons: No pool or spa. Restaurant service was slow. Bartenders were slow. Restaurant value was low. I will probably not stay there again.

Cons: The entrance is not the greatest but they said it was because of the win festival so everyone had to valet. The air conditioner in the hallways was out, they said they were working on in when we got there upon check out 2 night later it was still out. Not a casino which sucks kinda miss coming downstairs and gambling.

Cons: The finish line to a marathon was right outside the hotel and someone was using a loud speaker at 7AM IN THE MORNING to announce runners crossing and getting the crowd riled up. Then police on a motorcycle proceeded to use their sirens as the runners were getting getting close and finishing. Went on foe more than an hour. That was awful. Had I known I would have stayed somewhere else. Did not get the sleep and rest I was looking for Sunday morning because of the marathon. It was awful.

Cons: The only negative thing i have to say about whitney peak is the parking, which is across the street from the hotel and plus its an additional charge. Otherwise, all is good.

Cons: They really need to work on the elevator situation. For a hotel of that size to only have two working elevators is unacceptable. Expect 5 min waits at the elevator and to squeeze like sardines when you get on.

Cons: The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general

Cons: Everything was expensive and my girlfriends salmon was under cooked

Cons: Smoking and dirty rooms Every restaurant had a wait

Cons: Missing safe, missing refrigerator, missing blow dryer in the room. Claimed that Nevada state fire code does not allow rollaway in a room with 2 beds and there is no mention of this when booking. I can't find this mentioned anywhere in any code online, so it seems like a BS reason. The square footage was certainly big enough to accommodate it.

Cons: Everything was great

Cons: There was some construction and back parking was a little rough.

Cons: What started out as one of the most affordable options with the listed price quickly changed to it being one of the expensive choices. The resort fee was not listed in the price & should've been. Also, upon check in, I was offered an upgrade that was more expensive to get features that I had already been told were included. If I paid more out of pocket to get the things that I was led to believe that I had already pud for, I would've almost doubled by price. And for what? This isn't Hawaii, it's Reno.

Cons: I was put into one of their renovated rooms and it wasn't very clean. There was dirt on the floor and a couple of toenail clippings under the desk. The renovation was ugly. The bathroom with it's floor to ceiling brown marble and black vanity and very poor lighting was like being in a cave. Not all the lamps in my room worked. Why would a "resort" hotel renovate the rooms and put the same old lumpy bed back in there? The first night I was there the heat in my room didn't work. However, it was fixed rather quickly. If you're traveling with a family and looking for a place to stay where there is a lot of stuff in one location and you feel like letting your kids run around and act like animals while you sit in front of a slot machine getting drunk then I suppose this is the place to be. If you enjoy a hotel where there are drunk people smoking in the hallways at 8 a.m., kids running around and screaming in the public areas and having to wait in line for 45 minutes just to check out then this is the place for you. There are other hotels in the area that are cleaner and less expensive

Cons: The hotel smelt of smoke Our room smelt of vomit The furnishing were outdated and old There was no fridge in the room

Cons: Not worth 200 for one night.

Cons: on this trip, the food at the buffet needs inprovement

Cons: The room was attrocious. Single bed was a queen; not a king. Bedding was substandard. Nothing more than sheets and a light white bedspread. I have better bedding at home. The room felt dirty and had cheap set of unmatched furniture. I would gamble here. But I definitely would not stay here again!

Cons: Elements buffet was closed. In our room #567, the carpet felt dirty, there was no fan in the bathroom, the shower head was at chest level (I'm 6'4") and no microwave. There was a fridge but we didn't use it. The back parking lot near the golf driving range seems to be a hangout for local teens/ young adults. Also transient looking people coming and going from RV park. Many potholes in the parking lot and parking space lines need to be redone.

Cons: Trash cans in room could have a paper bag or plastic in order to properly dispose of any trash accumulated in room.

Cons: 3rd party reservations were wrong. I had to contact them to get it corrected. Took 1 hour. Didn't win, even a little.

Cons: Casinos still welcome smokers, which is a detractor for a fitness buff.

Cons: Wish the outdoor pool was open year round, and was larger.

Cons: Garbage left in bathroom upon check-in.

Cons: When my husband and I got there to check in (after driving 4 hours to get there), we were treated very poorly. We booked our room through Kayak in hopes to get the best rate for a good quality room. We chose the Atlantis because of it's reputation/ratings but were treated awfully. Our reservation was not in their system when we got there. I showed them my email confirmation for the room and then was told they had to call someone about it. (I'm guessing their online reservations person). They told us they don't have record of our reservation yet so we will have to just go sit down and wait. When I asked how long they thought it would take we were told they have no idea. My husband asked to speak to a manager and when the manager came out to talk to us, he told us the same thing. I asked him who would be responsible for booking our reservation and he said "whatever website you booked it through, I don't know" Also acting disgusted that we got our room for such a "low rate" because their current booking base rate was $199/night and we paid $158/night (not including the $16 resort fee they charge when you get there) for our room. The manager then got on his phone in front of us and called someone, I'm guessing internet sales, and made a big deal about how they are losing money with the rate we paid and that rate needed to be updated immediately. He then told us again to go sit down until they receive the info so I took that opportunity to call the booking company we used. As soon as I dialed the #, they called us up to the counter and magically had our reservation in their system. Talk about feeling like you're not good enough! I live in the Napa valley, so to experience this in Reno, NV of all places was quite the insult. I will never stay at the Atlantis again.

Cons: The price you paid for the food wasn't equal for the quality.

Cons: smoking casino

Cons: Paper thin walls I could hear everytime my neighbors would leave room

Cons: resort fees and special local tourist taxes

Cons: Smoke smell in hallways. Resort fee was more than advertised on kayak. Front desk didn't know of $10 free play that was part of purchased room package.

Cons: I enjoyed this specialty pillow I slept on so much I called after I got home to find out more about it so I could buy one for myself. The staff never returned my call

Cons: The cigarette, smoke I had a non smoking room which was nice but as soon as I walked out, the hall was filled with smoke stink! If they had smoking and non smoking floors it would be better.

Cons: Even though they charged me the gym fees, when I tried using the treadmill, it didn't work.

Cons: Don't think babys should be in the casino and parents gambling and smoking around a very small baby

Cons: Room was "nonsmoking" but reeked still of cigarettes. We stayed one night and even everything in our bags stunk of cigarette smoke.

Cons: Could hear people outside the door trying to get into their own rooms. Thin walls?? Weird

Cons: nothing.

Cons: If you don't have anything at the convention center, you are not walking distance from the downtown or riverwalk. The pool and hottub area, indoor and out are questionable.

Cons: Non-smoking room smelled of smoke really bad.

Cons: Add ons start making hotel expensive.

Cons: On premise restaurants seemed rather pricy.

Cons: Rude front desk staff, smokey, dated decor, not cool. Won't stay here again.

Cons: Rooms were a bit outdated. Bath-tap faucet became loose and we could not use the shower when we needed it. ( long drive from las Vegas through Dead Valley) Room repair came and fixed the faucet prompt.

Cons: the cold and snow

Cons: some one in management/owners have too much money, are bored, don't know what to do with it all and themselves, so they have added on in Winchester Mystery House fashion, over-done the décor to the point of distraction and annoyance: NEON. For a great contrast comparison to sumptuous elegance, tastefully done, which is soothing to the soul, check out the difference between the casino, rooms, and especially - most especially the SPA at the Atlantis, one mile down the Virginia St road from the hideous Peppermill. Will never return. Even the crass, ugliness of downtown casino's preferable to the Pep. Thank you.

Cons: Smokey casino.

Cons: The remote didn't work to well. The pillow where pretty uncomfortable

Cons: It took forever to get to our room, and it felt like we were heading to the wrong side of the tracks in a run down area. Make sure you understand where your room will be. If you don't care about run down common areas and rooms next to the dumpsters, then book without abandon, but never having been there, I didn't realize it could be so unappealing. The room was actually just fine and clean, but it took forever to walk there. Spend a little more to stay closer in. Otherwise, smokey casino, and typical good. Not unexpected.

Cons: The walls are very thin, you can hear everything in the next rooms and the hallway. If you're a light sleeper like me you'll need earplugs.

Cons: The room was not cleaned the first day. It could be a a Covid thing that they don't clean the room every day. There was a hair in the shower so the tub area was not cleaned as well as it could be but that a minor thing.

Cons: Practically non-existent amenities for which I was charged a 'resort fee' (on top of base cost that would have gotten a regular room at a different hotel. Yes it was mostly 'covid shutdowns', I get that, however I should not have been charged.

Cons: Customer service was terrible.

Cons: Was supposedly a suite, but just adding a loveseat to a room does not make it a suite. Was advertised as having a jacuzzi tub. It was a tub with jets, but not what one would think when getting a suite, not big enough for two. Our breakfast order was incorrect.

Cons: The check in clerk didn't understand the online checkin process, making me "register" like I walked in off the street. Also didn't acknowledge my hhonors status.

Cons: N/A

Cons: Very noisy. Young children running the hallways and banging on doors in evening. Lots of noise on floor above too. Three times kids knocked on our door- twice they ran away when it was opened. Once they said sorry, wrong room.

Cons: Wished price was cheaper but it was worth it

Cons: Too outdated!

Cons: Staff not very friendly and long wait to check-in.

Cons: Good hotel and good location

Cons: A little dated but I dont care about that

Cons: The room was leaking from the window from upstairs ac unit

Cons: We didn't get the room we booked. Clerk was rude. Andthe room was dirty never again

Cons: N/A

Cons: Air conditioner was load

Cons: Bed hurt my back

Cons: The cost was almost $200 for one night for a room to sleep in, nothing more nothing less. The reason for booking was for the midway when we got there we realized the midway for the kids was open to the public we should have booked a room with perks (a pool, free continental breakfast something!) and just gone over to the midway for a couple hours. Not at all financially family friendly. When I asked to cancel the room we were disappointed the woman at the registration could care less. Wont do that again.

Cons: Our bed and pillows were very uncomfortable. The air conditioner hardly worked at all

Cons: Food options are not great.