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Hotels near Reno Airport

Hotels near Reno Airport

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Reno (RNO) - Reno, NV, United States
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Best hotels near Reno Airport

Cleanliness
9.0
Comfort
8.9
Facilities
9.3
Location
9.0
Overall
9.0
Overall 8.7 Excellent
Based on 275 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
9.3
Location
9.0
Overall
9.0
Cleanliness
8.9
Comfort
9.0
Location
9.0
Services
8.8
Staff
8.9
Cleanliness
9.4
Comfort
9.4
Facilities
9.1
Location
9.4
Overall
9.0
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
9.2
Comfort
8.8
Location
9.1
Services
8.8
Staff
9.2
Cleanliness
8.6
Comfort
9.3
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
8.9
Comfort
8.8
Facilities
10.0
Location
8.8
Overall
8.0
Cleanliness
8.7
Comfort
8.7
Location
8.9
Services
8.4
Staff
8.3

Excellent 10.0
Pros: Staff was amazing, the jacuzzi was empty
Excellent 9.0
Pros: The staff was very helpful and courteous! Thanks
Cons: There were no issues during our stay.
Excellent 10.0
Pros: Everything
Cons: N/A
Mediocre 3.0
Pros: .
Cons: Food! No breakfast. Restaurant was closed. No restaurants within walking distance
Good 7.0
Pros: Ok the gymnastics room is really good
Cons: The lack of proper breakfast
Excellent 10.0
Pros: Didnt have breakfast' left too early
Cons: Becsuse I booked through booking agency- my mum ( who.paid fir the room)- got no military discount- in this day and age that is a big no no, I was disappointed in that..
Excellent 10.0
Pros: Nearby airport, clean rooms, friendly staff, amenities.
Excellent 10.0
Pros: Really a nice hotel for the price. The staff is ultra nice and helpful. The rooms were updated, very clean, and comfortable
Cons: Well of course it’s near the freeway but really the noise was minimal.
Excellent 10.0
Pros: Room layout. Marble sinks.
Cons: No
Excellent 8.0
Pros: Clean, comfortable and great staff. Nice view from the sixth floor. Check in was simple and fast.
Cons: Unfortunately, my grandkids bikes were stolen from my pickup while there. They were cabled and locked but they cut the lock off. Other vehicles were broken into as well. The hotel said they have no cameras or security. :-( Not their fault but probably not a very safe area for your car.
Mediocre 2.0
Pros: location, good shuttle from airport
Cons: room was dirty, the bathroom had hair everywhere. stayed for 2 days, no housekeeping services at all. had to call to get towels...............
Excellent 8.0
Cons: Breakfast bag was paltry at best, not worthy of Hyatt reputation.
Excellent 10.0
Pros: Location
Cons: No
Excellent 10.0
Pros: Staff
Cons: Car was broken into overnight in the hotel parking lot. No security cameras on site, no compensation was given for the damage
Excellent 9.0
Pros: Location and beds were very comfortable
Cons: The remote had few buttons didn't work.
Excellent 10.0
Pros: Quick and efficient check in. Great room with amazing bed.
Excellent 10.0
Pros: The bed was the most comfortable I've ever experienced in a hotel.
Excellent 10.0
Good 7.0
Pros: Lobby appearance was clean, modern. Front desk staff very accommodating. Beds comfortable.
Cons: Large A/c cover was off and wires exposed. I called front desk but no one ever came.
Excellent 10.0
Pros: Clean
Cons: No
Good 6.0
Pros: The room
Cons: The hotel staff never came in to clean the room, no fresh towels, no clean bedding, no shampoo and soap.
Good 7.0
Pros: The room was nice, a good size and clean.
Cons: There were no towels for pool or hot tub. While sitting by the hot tub area which was large enough for about 10 people, a group of about 15 piled in for some sort of birthday party. It was really awkward and uncomfortable.
Okay 5.0
Pros: Right next to airport.
Cons: I was put in a handicap room and I'am tall. Things were a bit too low for me and caused some back issues. I also didnt get breakfast
Excellent 10.0
Pros: The friendly staff
Cons: Nothing
Good 6.0
Pros: Room and Accommodations
Cons: Had to call a cab to the airport. The shuttle doesn't run at 4am for an early flight. Very disappointing.
Excellent 8.5
Pros: The hotel is very convenient to the Reno Airport. The rooms are clean and comfortable.
Cons: The walls are extremely thin. Unfortunately my neighbor had a winter cold, and was up coughing all night which meant I was up listening all night. The walls are so thin that I could hear when they pushed the off switch on the night stand. Also, the heating is not central, and the window system was very loud when it would kick on every couple hours. Overall, not a good night sleep. I was in room 223. Perhaps other rooms or floors have better insulation.
Excellent 9.1
Pros: Maids did not make noise or attempt to enter the room until later in the morning. Location is fantastic. Place was clean and in good shape.
Cons: Once in a while the planes would make some noise early in the AM.
Hyatt Place Reno-Tahoe Airport - Reno
Rated no. 1
8.7
Excellent 8.7
Based on 275 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.2
Facilities
10.0
Location
8.7
Overall
10.0
Overall 8.7 Excellent
Based on 231 reviews
Cleanliness
9.2
Comfort
9.2
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.2
Location
8.5
Services
8.9
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.2
Location
8.8
Services
8.9
Staff
9.3
Cleanliness
9.2
Comfort
9.3
Location
9.0
Services
9.2
Staff
9.4
Cleanliness
8.8
Comfort
8.7
Location
8.6
Services
8.5
Staff
8.9
Cleanliness
9.2
Comfort
8.6
Location
8.8
Services
8.9
Staff
9.2

Mediocre 2.0
Pros: Location was hard to find- maps???
Cons: Your photos and property did not match! We expected a great hotel, for the price- neither was produced!
Excellent 9.0
Pros: Excellent, a bit pricey.
Mediocre 3.0
Pros: Rooms were good
Cons: Street and people noise from outside. Lots of homeless
Good 7.0
Pros: The room was spacious and well laid out. The shower was tall and had room for two comfortably. The WiFi was efficient as well. They kept the.room very clean and the bed was quite comfortable.
Cons: There was no view the widow looked onto the alcove where people were talking g and it was echoing. Covid precautions meant non.of the amenities were available. Parking was free but having to walk to the parking structure during the rain storm.was a.bit of a nuisance.
Excellent 10.0
Pros: Loved everything! the bed was super comfy and are room was big.. I will definitely stay here again
Excellent 9.0
Cons: We had an oversized vehicle. Their oversized parking is located in another location nearby, which is gated and locked. This is fine but whenever I want to go to the vehicle, need to wait for staff to unlock and open the gate. Bit restrictive
Excellent 10.0
Pros: We were very happy. I was traveling with my daughter and grandchildren, We were safe and the room was great.
Excellent 10.0
Pros: Room was super clean. Bed was very comfortable. Staff was nice.
Cons: The bed was comfortable but squeaky. The walls were thin; we can hear our neighbors talking. Shower head pressure was weak.
Excellent 10.0
Pros: The location and view
Cons: All good
Excellent 10.0
Pros: ALL GOOD
Cons: NADA
Excellent 10.0
Pros: Loved the modern decor and cleanliness, location was superb, staff was friendly and helpful. This will be our go to hotel in Reno always.
Excellent 10.0
Pros: EVERYTHING WAS NICE EXCEPT THE SHOWERHEAD
Cons: THE SHOWER HEAD ONLY PUT OUT A SMALL AMOUNT OF WATER
Excellent 10.0
Pros: The friendly staff. Great location. Loved our view of the river. Nice firepit outside on patio. Smoke free. Free parking garage right across the driveway.
Excellent 10.0
Pros: Friendly staff. Excellent amenities.
Excellent 10.0
Pros: We will go back again.
Courtyard Reno Downtown/Riverfront - Reno
Rated no. 2
8.7
Excellent 8.7
Based on 231 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
8.0
Location
9.0
Overall
8.0
Overall 8.6 Excellent
Based on 1,046 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
8.0
Comfort
8.6
Facilities
6.6
Location
6.6
Overall
6.6
Cleanliness
8.0
Comfort
8.8
Facilities
7.2
Location
8.6
Overall
7.8
Cleanliness
8.9
Comfort
8.9
Location
8.9
Services
8.7
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.5
Overall
9.0
Cleanliness
9.0
Comfort
8.7
Facilities
8.1
Location
8.6
Overall
8.3
Cleanliness
9.0
Comfort
8.8
Location
9.0
Services
8.8
Staff
8.9
Cleanliness
9.1
Comfort
9.0
Facilities
7.5
Location
9.2
Overall
7.7
Cleanliness
9.1
Comfort
8.9
Facilities
8.1
Location
8.9
Overall
8.0
Cleanliness
9.1
Comfort
8.9
Location
8.8
Services
8.8
Staff
9.0

Excellent 10.0
Pros: It was comfortable, I enjoyed See all the dogs with their owners. This is a nice place to stay pet friendly.
Mediocre 3.0
Pros: Good staff, nice facilities , updated
Cons: Elevator service was terrible...lines to get to elevator. Temp was too warm in lobby, hallways and room
Good 6.0
Pros: Property was close to all the events downtown it within walking distance and it was a non-smoking facility.
Cons: Property was having issues with their elevator system sometimes only one of three working so they were long lines of people waiting to use it also the air conditioning system was substandard. And personally in my opinion it smelled like dogs because this is a pet friendly hotel I probably will not stay again.
Excellent 9.0
Pros: Great location and smoke and casino-free
Cons: Parking structure is a bit sketchy
Mediocre 3.0
Pros: Dirty toilet
Cons: The bathroom and the parking situation
Excellent 10.0
Pros: Great dog friendly hotel! Right next to a great dog park- beat pet friendly hotel we have stayed at so far!
Good 6.0
Pros: I loved the ambiance of the lobby. Had a great feel to it and it smelt amazing.
Cons: The room was extremely dirty. I feltit wasn't cleaned upon our arriving, and it was it was minor touch ups.
Excellent 8.0
Pros: Location
Cons: N.a.
Excellent 9.0
Pros: Clean rooms,great staff, great views, good resteraunt, and pet friendly.
Cons: Parking is a few blocks away. Room upgrades not available to travelers with pets.pet potty facilities are inadequate. The dog park is too far and not safe enough for those night time pet potty visits. Trashcans for pet waste disposal
Excellent 8.0
Pros: I like that they accepted pets, that the cleanliness was great
Cons: I didn’t like that the sound of the heater was loud that I couldn’t sleep, the bed was uncomfortable
Excellent 8.0
Pros: Overall great value, clean great location, no smoking
Cons: Only dislike was shower head to low and water took a while on first day to get hot.. Price a little high but u get no smoking
Excellent 10.0
Pros: exelent the best outstanding 5
Good 6.0
Pros: Clean. Simple check in. Centrally located.
Cons: Area in general wasn't great. Air conditioning didn't really work. Room was underwhelming for price.
Good 7.7
Pros: Bed was super comfy
Cons: Location, scratchy parking and commute to get to hotel from parking lot.
Excellent 8.0
Pros: Nice place, staff is great and it' s clean. Restaurant in the lobby is sub-par and I do not recommend. We stayed multiple nights
Cons: The mattresses aren't the highest quality.
Poor 1.0
Pros: Valet was helpful. The maintenance employee we encountered in the elevator was friendly.
Cons: Front desk staff was unpleasant. The pictures were so deceiving. The rock climbing and gym area barely had lighting and it was nothing like the pictures. The server in the restaurant was horrible and when we ask to make our drinks hot she was so rude.
Okay 4.8
Excellent 10.0
Excellent 10.0
Pros: Large rooms. Robes and slippers. Gym.
Excellent 10.0
Pros: One of the best hotels I've ever stayed at! Super modern, very clean, and amazing staff
Excellent 8.0
Pros: Charming and modern. Great location, cool amenities!
Cons: We arrived Saturday-had great experience checking in. On Sunday,with mass checkouts going on,My wife and I stopped in at the front desk at 1035 am. We politely requested a late checkout and rudely told 1130 at latest and we'd be charged 1/2 day if after
Good 7.0
Pros: Great location.
Cons: Lobby and hallways had a bad sewer type smell. Wish parking was included.
Excellent 10.0
Pros: Loved the water in the lobby and on the floor. Love a non-smoking property with a health/outdoor focus in Reno--thank you!
Good 6.0
Pros: You can beat the location, it's in the heart of downtown Reno right by the "arch sign". The hotel is very nice, the rooms are clean, the beds are comfy with good quality pillows. The restaurant was a little pricy, but the food was very good.
Cons: A/C is our room (504) wasn't working well at all. The thermostat was set at 50 degrees, but the room temp was at 74 and it did not drop. We were saved by night time temps in the 50s, and open windows. Our view was terrible.
Excellent 9.1
Cons: We were told the sauna and steam was available to us, but when we found it were told we couldn’t be there and it was closed. I also did not know it was a pet friendly hotel thinking that the rooms would smell but they did not. In saying that I’m hoping they keep a section of the hotel without pets
Okay 5.0
Pros: The quiet room.
Cons: There wasn't hot water in the morning for showers.
Good 7.0
Pros: Guest rooms are very nice”roomy and. Clean.
Cons: The piped in scent was overwhelming in the lobby and outside the elevators.
Okay 5.0
Pros: The building was very secure
Cons: The restaurant was horrible, and they don't offer coffee for their guests. We also couldn't connect to the internet.
Good 6.0
Pros: They take dogs
Cons: I hated I mean HATED the elevators its only 3 for 16 floors and they have no service elevators so you have to squeeze in the elevators with the room service and long lines to go up and down to the room.. especially during events.. never again thanks
Okay 4.0
Pros: the restaurant downstairs.
Cons: beds are getting old and not comfortable pillows should be replaced shower head way too low for a tall person (5 '10") have to hunch over to wash hair surrounding neighborhood is stinky, parking lot is gross and dirty not sure why they get high rating
Excellent 8.0
Pros: Loved the finishes on the walls... but the decor doesn’t hit the cool factor :/ The read initially comes across as trending woodsy industrial... but the silk trees in the big wood pots- they need to go. I suggest, put in real pine trees in huge containers. And use real flowers... the fresh scents of woods and flowers is essential to this kind of hotel. The staff was very friendly very helpful. Dining staff were also very nice. LOVE the filtered water stand on the room floors- awesome idea! Good work!
Cons: The dining menu was great... but need some cushion chairs- There is a room divider made up of wood logs- cool look but when I sat nearby for breakfast... the smell of moldy dampness pervaded the air... fix that- and fix the rickety rocking tables. Get an auto door opener at your Entry way—- or a handicap door opener. Get better seating in lobby. Those leather chairs...dysfunctional too low hung- - maybe some leather contemporary high back chairs for those taller folk that need to sit in the lobby for a meeting. Get rid of fake flowers- fake trees- use real flowers real greens and , and real trees. And fresh flowers on each floor lobby. Fresh, pure, real.
Good 6.0
Cons: Expected much nicer for $---/night. left early due to a death in the family, but would probably have left anyway.
Okay 5.0
Pros: Comfortable bed, hot shower, spacious.
Cons: I hated the fact I needed to pay an additional five dollars for parking EACH TIME I left the garage or every 24 hours”whichever came first. That and the A/C although working, was not powerful enough to make the room a pleasant temperature (~75F).
Okay 5.7
Pros: The rooms are very nicely decorated and functional. It's a fantastic concept and has a wonderful feeling (except the odd red lights in the hallways) and could be so perfect with some management. The evening ladies (Matina and ?) running the concierge lounge were fantastic, friendly, area knowledgeable and very accommodating. Too bad they don't run the whole place, it would be a much nicer experience. Being able to have your kids and dogs with you was very nice. The location is great. The restaurant looked nice but we decided not to try based on the experience we had with staff and poor management in the hotel. Seemed like a good idea to avoid.
Cons: Never once saw a manager in 4 days. Poorly poorly managed. No one seemed to know what was going on or who was in charge. Housekeeping was awful..awful. Asked for extra blankets and were told by one they didn't have any. The never replaced our towels and never refilled our coffee pods or glass ware. Dirty sheets and towels piled down hallways for hours. Disgusting. We had to walk over mounds of dirty sheets and towels to get to our room. We even saw some sheets and towels with vomit and blood on them. Can't imagine the health department would approve. Just get a cart and leave at both hallway ends to put soiled linens in instead of having guests have to see this. It wasn't just a few minutes or even an hour, it was hours. Steve Wynn would flip a lid seeing this. Totally understaffed for New Years Eve holiday. 3 slow elevators that also serve for housekeeping and everything else so mornings are insane and takes 15-20 minutes to get down. Rude front desk staff, had no clue what was going on at all and seemed put off to even be asked a question. For some reason they cram all of the food items, toaster, etc. in a small corner section of the concierge lounge so everyone has to crowd in to that corner and wait for their toast, etc. It would be so much better to move the computer and printer into that corner space and spread the food items out on the long bar area at the end of the room or anywhere else in the nice big large rooms. Anyone with basic food and hospitality knowledge would quickly see this as an easy crowd control flow fix. The literature all says the lounge is open all day but whenever you try to access not during the breakfast or evening times, it was locked. The entrance to the hotel could use some updating, upgrading. Automatic doors would be nice as opposed to 2 sets of heavy doors that collapse on you as you come through with luggage and poor bellman. The showers had luke warm water and no water pressure. That was a major bummer.
Okay 5.0
Pros: The style of the decor
Cons: Our room didn't meet my expectation on quality or location. Aweful view and several flaws in our room. We had a huge light purple spot on our rug. The tile in the floor bathroom was uneven and the finish work is messy. Calling is not done neatly ECT.
Excellent 10.0
Pros: Very clean property, friendly staff, great location and nicely decorated.
Cons: Slow elevators
Good 6.0
Pros: Location Price
Cons: Poor air conditioning Old sagging bed
Good 6.5
Pros: Location and absence of casino.
Cons: Air conditioning poor. None in hallways. Minimally acceptable in room. Would not stay here again in summer months.
Good 7.1
Pros: Hipster vibe, very friendly staff, downtown location, clean, good beds and sheets, nice big room. They are trying hard, with some good ideas. And some room for improvement. Stay here...give them the benefit of the doubt...enjoy the quirkiness.
Cons: 1. The restaurant and bar and room service closes at 9pm...10 pm... on the weekends. Seriously??? 2. There was not a guide to the hotel included in the room. A rock climbing gym that is the entire 2nd floor and one whole face of the building...kinda cool...but explain it to me. How's it work? Other services? 3. The menu under the glass top of the night table...really? Pretty cheesy. Put the menu in the hotel guide, see above. 4. Glass tops on the night tables? Really? 5. The bathroom was tiny and not well remodelled - tiny tub, shower head at about 5'3"...I'm 6'4", I could barely wash my armpits...
Excellent 8.0
Pros: Clean non smoking and no casino with reasonable rate
Cons: No swimming pool
Excellent 8.5
Pros: Loved almost everything about the hotel except it was a little pricey for the amenities it provides. Price is relative to surrounding hotels, but it seems to offer less overall unless you pay even more extra to access "Club Level" amenities.
Cons: Tried to eat dinner at Roundabout Grill, which is the restaurant located at the hotel, but order was taken incorrectly after being asked about it twice, so the wrong food was brought out then it took an extra 20+ minutes to get the correct food. The staff was very kind and accommodating in trying to correct the mistake, but due to time constraints with other activities, I was forced to ask for a refund and never had a chance to eat the food which was wasted along with the hour I spent waiting. This won't keep me from trying to eat there on another trip, but it was a pretty frustrating experience especially as a guest of the hotel.
Good 6.0
Pros: Modern clean great location.
Cons: Poor customer service!
Okay 4.2
Pros: Renovated but it's still an old building. Has everything you would expect a hotel room to have. Good view. Staff was great.
Cons: Everything felt cheap. The room has only one winow ando the bath tub felt like it was flexing underneath me. Walls are very thin. And you can hear everything out side. Only parking was valet unless you wanted to walk.
Excellent 8.0
Pros: Place was clean looked modern.
Cons: The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general
Excellent 8.0
Pros: The room and bed were comfy
Cons: I like everything pritty much
Good 7.0
Pros: They do allow pets. (The dog across the hall though does bark.) Valet is priced well. $15 for a day! Will use this hotel again.
Cons: Could be cleaner.
Good 7.1
Pros: Comfort The bed was fantastic--one of the best I've slept in at a hotel. The rooms are kept very clean and the housekeeping staff are great. Location -Upside The location is very convenient and makes access to surrounding events and venues a short walk. Family Friendly Non-smoking and non-gaming make this a unique hotel perfect for families. The climbing walls (indoor and outdoor) looked like a lot of fun and I would have tried them had I not been so busy.
Cons: Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.
Good 6.0
Pros: Coffer maker in the room was nice...personal Keurig
Cons: Breakfast was bad and one morning there was no hot food.
Poor 1.0
Pros: Decor
Cons: We didn't even stay the night. It was unbearably loud! Room next door had family of 5 in it. Large stage with loud music was set up under our window. Turned on heater and it sounded like a freight train.
Excellent 8.0
Pros: Location, good service and cleanliness. Non smoking a plus. Good size room.
Cons: The finish line to a marathon was right outside the hotel and someone was using a loud speaker at 7AM IN THE MORNING to announce runners crossing and getting the crowd riled up. Then police on a motorcycle proceeded to use their sirens as the runners were getting getting close and finishing. Went on foe more than an hour. That was awful. Had I known I would have stayed somewhere else. Did not get the sleep and rest I was looking for Sunday morning because of the marathon. It was awful.
Excellent 10.0
Pros: The entire place was incredibly clean! Thank goodness for a Non-Casino based Hotel in Reno! Finally a place we can stay without all the noise and awful smoke! Nothing worse for a non smoker than waking up sick in the morning from all the smoke you had to wade through; or worse the smoke that seeps into your room. We will definitely be back, see you soon!
Cons: Parts of the surrounding blocks are a bit shady looking. BUT it appears to be improving.
Excellent 9.4
Pros: Smoke free, non-casino
Cons: Slow elevator; no service elevator
Good 7.4
Pros: Location
Cons: Small corridors in entrance area, no casino
Good 6.2
Pros: The restaurant was phenomenal, along with the room and rock gym. I really loved the place.
Cons: The front desk clerk never asked how my stay was, which implies he didn't care. I went out of my way to tell him about a clogged drain issue in my room and he didn't empathize at all or attempt to reconcile the situation. I just left, and plan to write the Whitney peak management so that they can improve on guest relations.
Mediocre 3.4
Pros: The bed was nice.
Cons: Valet took 1 hour to get my car. Hotel is hard to find, there is no major street you can use to get there. Staff seemed too young, immature, and didnt really care about guest's concerns. Restaurant is not good but ok if your starving. They make it seem like your staying at the most luxurious place on earth but its nothing fancy. And who cares about rock climbing? Get a pool or something!
Good 6.5
Pros: The room & view were both beautiful. The smoke-free atmosphere is hard to come by in Reno. They are dog friendly and the rock wall is amazing.
Cons: When I got there I had to carry my luggage and a sleeling child by myself. not a single employee asked if I needed help. Thank goodness there were mond guests at the hotel who helped me on to the elevator. I went to eat at the restaurant that was attached to the hotel, Heritage, & I kept being told they were understaffed. The food was good, but the customer service wasn't. I ordered a cheeseburger for my son and a cobb salad without onions for myself. When our food arrived there was no cheese on the burger and there were onions on my salad. It took me a good 10 mins to flag down my server to get our food fixed. On the day we were leaving, we waited to try and get on an elevator for over 45 minutes because they only have 2 elecators for the entire hotel. We ended up using some crazy staircase they led us in the wrong direction. Long story short the hotel is beautiful. The customer service is horrible.
Whitney Peak Hotel - Reno
Rated no. 3
8.6
Excellent 8.6
Based on 1,046 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.0
Facilities
8.3
Location
8.9
Overall
8.8
Overall 8.6 Excellent
Based on 603 reviews
Cleanliness
9.1
Comfort
9.0
Facilities
8.3
Location
8.9
Overall
8.8
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
7.5
Cleanliness
9.0
Comfort
8.8
Location
8.8
Services
8.5
Staff
8.9
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
9.2
Comfort
9.2
Location
9.0
Services
8.8
Staff
9.3
Cleanliness
8.9
Comfort
8.9
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.1
Comfort
9.0
Facilities
6.0
Location
8.9
Overall
10.0
Cleanliness
8.8
Comfort
9.0
Location
8.6
Services
8.7
Staff
9.0

Mediocre 3.0
Cons: Rude man at front desk left a bad impression Won’t return
Excellent 8.0
Pros: That it was right across the street from a river and a short walking distance from circus circus
Excellent 9.0
Pros: I didn’t know you have a free breakfast.
Cons: The AC makes some noise.
Good 7.0
Pros: The rooms are very spacious, the view was like any downtown view. The accommodations to a late check was super easy. The check in and out process was easy. I filled out of my info online so I didn't have do that there. They this smoking area sun deck that is pretty cool, ice machine and pool is located on 7th floor. Liked how you have to have a gate card to enter after hours.
Cons: The parking garage is what made it lose 3 stars. The parking is a two way traffic you have to honk before turning the clearance is only 76" which isn't true because the inner sections when you turn goes up a little which we did scratch the top of our truck. The parking is not good. As I arrived to our room.. which confused us because our door wasn't locked, which I thought it was weird the room have a lot I mean alot of mirrors?? And the room is slanted which I thought was weird. But then again we were just staying 1 night so no biggie. I didn't like how you don't need a key card to go to your level your on like most hotels I stayed at.
Good 7.2
Excellent 10.0
Pros: It was soo quiet for being in reno. Couldn't hear any street noise. I loved that there were no long walks to the registration counter or the room. Bed mattress and pillows were extraordinary. I bought pillows to take home.
Excellent 10.0
Excellent 8.5
Pros: This was the best location for families with access to the river park.
Cons: Ventilation in the room could be better.
Excellent 9.1
Pros: Great place The rooms were clean and Large size I would definitely come back ..
Cons: The lobby seemed very dated Everyone was friendly and knowledgeable ...
Excellent 8.2
Pros: We liked the old-fashioned charm.
Plaza Resort Club - Reno
Rated no. 4
8.6
Excellent 8.6
Based on 603 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
6.0
Location
8.7
Overall
6.8
Overall 8.6 Excellent
Based on 191 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
6.0
Location
8.7
Overall
6.8
Cleanliness
7.3
Comfort
6.0
Facilities
6.0
Location
6.6
Overall
6.0
Cleanliness
7.0
Comfort
7.0
Facilities
8.0
Location
7.0
Overall
7.0
Cleanliness
9.2
Comfort
8.9
Location
9.1
Services
8.9
Staff
9.3
Cleanliness
5.6
Comfort
6.3
Facilities
5.3
Location
6.6
Overall
6.3
Cleanliness
7.6
Comfort
7.0
Facilities
6.3
Location
6.6
Overall
7.0
Cleanliness
9.4
Comfort
9.4
Location
9.0
Services
9.1
Staff
9.0
Cleanliness
9.0
Comfort
9.4
Location
9.4
Services
9.0
Staff
9.6
Cleanliness
9.1
Comfort
8.7
Facilities
5.5
Location
8.4
Overall
8.0
Cleanliness
9.4
Comfort
9.6
Location
8.3
Services
8.1
Staff
9.4

Excellent 10.0
Pros: Staff was so welcoming, friendly, & professional! My friend and I had a wonderful spa time and girls nite out at the hotel. It was wonderful start to finish! Can't wait to stay there again!
Mediocre 3.0
Cons: No WiFi; not enough sheets; bathroom door didn’t close ; loud at night, could hear neighbors; way too expensive !
Okay 5.0
Pros: Nothing. Average hotel. For the price, I was expecting a whole lot more. Had to pay for both parking and WiFi.
Cons: Price was way too high. Right across the street, there is a rundown motel. Felt like an upgraded Motel 6.
Excellent 10.0
Pros: We loved everything about it! We will back.
Cons: Room needed a bit more cleaning
Excellent 10.0
Pros: The coffee place.
Cons: That the pool, the lounge was closed. And my hotel room did not have a view, and the room was small.
Excellent 10.0
Pros: Hotel and room is truly amazing! We got a small room with One king size bed, and I had my two kids in me and my husband. Room was not too small like other review sometimes state. I was very pleased. The hotel staff was really nice too!
Excellent 10.0
Pros: Extremely friendly staff, the best customer service, pet friendly, cleanliness
Good 7.0
Pros: the night i checked in was great no waiting time easy to find room and was given info on where to eat. the hot shot was awesome and was the only food option at 7am.
Cons: they could do better on food selection for 7am. the second day they wouldnt let me stay as my husband booked the room for me and i didn't have the credit card with me. i guess cash isn't good enough for the insidebtials so i will not come back to this hot
Excellent 10.0
Pros: Outstanding customer service during difficult COVID-19 circumstances. Design of space was absolutely amazing with the latest in fixtures, faucets, wall color and other special touches.
Cons: none
Excellent 10.0
Pros: Very nice, nice staff, nice rooms, comfy bed!
Excellent 10.0
Pros: Very clean rooms and facilities. Contemporary decor was nice. Distance to the most popular casino hotels is only a few blocks away.
Cons: Nothing. It was very nice.
Excellent 8.0
Pros: Close to the casinos.
Cons: Parking was awful. Only place around that has to charge for parking and they want way too much. Drinks in the Bar are way expensive. Food options too. I guess they have to make up for not having a casino on site anymore. Didn't care for the Bathroom setup
Excellent 10.0
Pros: Great staff. I left something in the room, and the staff was very helpful and help me retrieve the item.
Cons: No drawers in the room.
Excellent 10.0
Pros: Staff was amazingly attentive. Room and rest of hotel were recently renovated and beautifully done. The downtown area is going through an update so it feels fun and vibrant
Cons: More of an oddity, but if you need directions for the shower and the bellman tells you to call and ask for directions.... really, the shower wasn't that awesome
Excellent 10.0
Pros: Loved the trendy atmosphere
Cons: Our window view was blocked by an awning, which I think was from the restaurant below.
Good 7.7
Pros: * Very nice inside * Extremely clean
Cons: * Smallest king room that I have ever stayed in (even among boutique hotels) * Hot tub was not working, despite being brand new - I came to Reno for Tough Mudder and that was one of my main reasons for staying there was to come back and soak in a nice new hot tub
Mediocre 3.7
Pros: Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same time.
Okay 4.5
Cons: I booked a room at this hotel for one night december 26th 2015 I showed up late at 5:00 pm due to bad traffic The staff told me the room was not ready with very rude attitude. I asked when would it be ready . The female staff returned with " i dont know " in a very rude way I was not happy with her reply. What did it mean by i dont know. I should be ready for us to check in at 3:00 pm. However, the thing i got frustrated was the attitude from the unfriendly female staff :). I got to my room eventually. There was no towels . What the heck? It took another hour for us to get towels. :). I asled for the rollaway bed twice. It never came. I would never return to this hotel again. Stay away from it. Or else it may ruin your vacation/holiday spirit
Good 6.5
Pros: I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town.
Cons: It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.
Okay 5.1
Pros: Nice river view room, clean
Cons: No mention the property is distressed financially, spa, pool and restaurants are closed for "renovations". Not a lick of construction activity could be observed. Front desk at check in, shared the casino " closed last year" and will not reopen when the property is rebadged in 2016-17. Other guests were equally mislead and frequently mentioned their opinion of the deception when
Good 6.0
Pros: the rooms were nice, clean. the staff was every friendly overall a nice hotel. if you are looking for just a hotel. Karl the bar tender was great!
Cons: the web site shows a casino and restaurants. the only place to eat there was a Johnny rockets. the a/c hardly worked and was every loud.water pressure was really weak.
Mediocre 3.4
Pros: The hotel room was cleaner than the rest of the property. The hotel is in the process of becoming a No Smoking and No Gaming property. Which for me is a huge plus
Cons: Hotel under renovation as it is converted to Renaissance. Had trouble finding hotel due to lack of signage. Air Conditioner unit is in room with no thermostat control Mattress was extremely uncomfortable Rooms were not well insulated for noise. Noise in the corridor all night long.
Good 7.7
Pros: Friendly staff. Accomodated us with our request for early check in for free.
Cons: There was a hair in the towel. Casino was closed for renovation.
Good 6.0
Cons: Staff put us in a room that wreaked of smoke. Called front office 3 times to get a new room, no response. Angry, I called again to complain, Front Desk hung up on me because "I was raising my voice". Front Desk then called back, like they were doing me a favor, and with lots of attitude, and said they found a new room. A half hour later we had a new room that was smaller, without the two Queen beds we paid for, but didn't smell of smoke. One elevator had a key reader that didn't work, so we couldn't get to our room unless we used the other elevator. Before staying here, I would share a sidewalk with a homeless person and sleep on the ground.
Excellent 8.2
Pros: Bed was big enough. Bathroom was spacious. looks pretty on the outside & lobby. Self parking is huge. Affordable pricing.
Cons: Pillow was too soft. Shower head was old, water pressure was too soft. There was no vent in the bathroom & couldn't lock the door. Not enough outlets to plug near nightstand & speaker dock was only for iPhone 4, needs to be upgraded. Casino was closed.
Good 7.7
Pros: Good value for money
Cons: Noisy rooms
Good 6.2
Pros: I loved the restaurant inside, good food. I liked the swimming pool and how it looked inside. The staff that cleaned the rooms were nice.
Cons: I didn't like the small rooms, for the price. Bathroom was small. The slot machines weren't good. Inside the gambling area, not enough action. The server that was bringing drinks on the gambling floor, was not friendly at all. They need to bring better slot machines and entertainment to get more people in there. Seems more business like and not a kid friendly place. Alot of people working there, didn't seem happy. Could be due to the rumor they're getting bought out next year.
Excellent 8.5
Pros: It was a great price, clean and had everything we needed!
Cons: There was a constant tapping sound every few hours out the window. You have to walk through the smoky casino to get to the restaurants.
Excellent 9.7
Pros: Room was comfortable and quiet
Cons: Breakfast options in the hotel were limited, did not try the restaurant/bar, but it looked nice.
Excellent 9.4
Pros: The staff were very welcoming and accommodating. The rooftop hot tub was lovely. I enjoyed happy hour at Whitewater and AYCE sushi. Nice view of the river from my room.
Cons: Smoke smell from the casino invades the "smoke-free" lobby. Room was fine for one, but a bit small for more than that.
Okay 4.8
Pros: Most of the staff are very friendly and helpful.
Cons: Asked for non pet friendly room which I did not get. My allergies were bothering me the entire time. I almost had to go to ER because of pet allergies.The noise from street and train station were extremely loud. Went to coffee stand to purchase cookies & coffee the price charged were more than posted price. They should change posted price or cover it up on the cookies since they doubled in price. The stool in casino was urine soaked I sat in it, gross, they came and removed it. This casino seems to attract drug users &street people trying to get off of the street for the night. Very dirty and smells unpleasant a lot of the time.
Okay 5.7
Pros: The spa and spa staff were excellent! Room was too small. Bed comforter was not on the bed upon arriving.
Good 6.8
Pros: Access and parking were very good and check-in was friendly. The facility was a little "tired", but clean and comfortable. We enjoyed a great beverage at the bar's happy-hour and ate a very nice meal in the Whitewater restaurant. The staff was excellent.
Cons: The latch on our window was broken and the window couldn't be completely closed; that let in more noise than normal from the nearby trains.
Good 7.1
Pros: The staff was very friendly.
Cons: Between the train and the downtown noise, it was difficult to sleep.
Excellent 8.0
Pros: Everything was super nice was a good experience wanting to return
Renaissance Reno Downtown Hotel & Spa - Reno
Rated no. 5
8.6
Excellent 8.6
Based on 191 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
7.7
Food
6.5
Location
8.7
Overall 8.5 Excellent
Based on 3,902 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
7.7
Food
6.5
Location
8.7
Cleanliness
7.1
Comfort
7.1
Facilities
7.4
Location
7.7
Overall
7.0
Cleanliness
7.4
Comfort
7.6
Facilities
7.7
Food
10.0
Location
7.3
Cleanliness
8.6
Comfort
8.7
Location
8.7
Services
8.6
Staff
8.4
Cleanliness
9.4
Comfort
8.5
Facilities
9.0
Location
8.7
Overall
8.7
Cleanliness
7.1
Comfort
7.1
Facilities
7.0
Food
3.0
Location
7.5
Cleanliness
9.0
Comfort
9.0
Location
8.9
Overall
7.0
Services
8.9
Cleanliness
8.8
Comfort
8.8
Facilities
8.2
Location
8.6
Overall
8.1
Cleanliness
8.8
Comfort
8.8
Facilities
7.8
Location
8.7
Overall
7.6
Cleanliness
8.8
Comfort
8.7
Location
8.6
Services
8.7
Staff
8.2

Excellent 10.0
Pros: I like how friendly the staff is n nice place has almost everything within the building itself
Okay 5.0
Pros: Some of the staff were very attentive and provided good service.
Cons: Entire property was filthy. Booked to specifically go in the pool and it was so disgusting we did not go in. Room was not thoroughly cleaned and a/c unit was blowing warm air. Will not go back.
Good 7.0
Pros: They had great restaurants on site,
Cons: Room was aged and dirty. Hairs in the bathroom and the like.. fingerprints on the walls.
Excellent 9.0
Pros: The room was very comfortable.
Cons: That the buffet was to expensive.
Mediocre 3.0
Pros: Variety of things to do.
Cons: The smell of marijuana in the halls!!! No one came to clean my room/ restock towels, shampoo etc.
Good 6.8
Good 7.0
Pros: The driving range
Cons: Price of a standard king, 290.00. Ridiculous, peppermill would never charge that amount. Casino is tight.
Excellent 10.0
Pros: The room bed very comfortable and clean
Excellent 10.0
Pros: Staff was friendly and helpful. Very clean rooms. Family friendly hotel with lots to do.
Cons: The elevators took a long time for the executive level rooms.
Excellent 8.0
Pros: Very nice rooms. Spacious and well appointed. Property has everything you need and more.
Cons: I think the check in process could be made more efficient. I¿ve stayed here a couple of times and the lines to check in can be very long. I did mobile check in and was supposed to go to key pick up line which no one was at so I had to wait in the other l
Okay 4.0
Cons: Construction at the front door area made it a bit difficult to find our way in ... Parking was much too far from the entrance ...
Good 7.0
Pros: It was nice at a bowling alley it had him lot of things to do swimming pools nice the games were pretty tight though didn't win a lot of money but the food was this cool and for the most part it was pretty good
Cons: Some of the staff was pretty rude and Position That they are in Manager was very rude and 1st much money that I lossed there that I went back to give my $100 deposit and she tried to say that I didn't even qualify for the height rent I paid for these
Excellent 8.0
Pros: Conveniently located and one of the cleanest casinos I've stayed in
Cons: Would prefer to have a microwave in the room. Room reeked of mrjiona like they were piping it through the vent system
Good 6.0
Pros: The many activities available
Cons: Room was a non-smoking room but reeked of smoke, there was a place for a microwave but there was not one there. We asked front desk and were told "we had a microwave catch fore so if you want one we hae to bring it up for use"
Excellent 10.0
Pros: Great employees - every single one. Decent room with a nice view of Mt. Rose. Unfortunately, I left an article in my room. Security logged it, and locked it up. It was on its way to me the very next day!
Cons: No, it¿s a fun place for all ages.
Excellent 10.0
Pros: It has a poolvandvthevpricecwas right.
Cons: No
Excellent 9.0
Pros: This is a very well appointed and well kept property
Cons: No
Good 7.0
Pros: The a tower rooms were very nicely decorated. Staff member promptly walked me to the key pick up desk when I entered the hotel. Lots of food options.
Cons: The smoke in this hotel was very strong. Even though I was in a non smoking room I could smell smoke all night. Social distancing was not being enforced anywhere.
Good 6.0
Pros: The overall location is excellent, with lots to do within the resort and a lot of really good food options.
Cons: We were given a room that smelled STRONGLY of cigarette smoke and a non-working air conditioner. Staff were able to repair the AC after a few hours, however we were told no other suites were available and we’d have to stay in the smoke-filled room. Two of us had strong allergic reactions to it and we were only offered a refund on the $12/night resort fee for compensation.
Excellent 9.0
Pros: The food and hotel decor. The staff were also adhering to social distancing practices.
Cons: Yes, room service in the morning for breakfast. We still smelled the cigarettes in our non-smoking room.
Excellent 10.0
Pros: Everything. I've stayed there a few times.
Cons: Love it.
Mediocre 3.6
Poor 1.0
Cons: You had to walk a mile to get to your room the room wasn¿t clean no instructions on how to get to your room no where to park except how long ways away from your room
Excellent 8.0
Pros: Good apariencia
Cons: To many hair at shower
Mediocre 3.0
Cons: Room was never cleaned when reported I was given attitude and told I have to ask for my room to be cleaned. Used the same towels the whole time. I’ve have traveled for year including during the pandemic and never was informed
Mediocre 3.7
Pros: Not much
Cons: I checked in online. It took longer to get my key than it would have if I just checked in at the counter. There was no help to direct us to our room. You can hear everything through the walls. In room coffee machine didn’t work.
Okay 5.0
Cons: Third time coming to the place and I always have to call down and ask for towels I hate it !
Mediocre 3.0
Pros: The gym
Cons: No designated parking for hotel guest, super long wait times to get onto any elevators (took 15 - 20mins to get downstairs), shower door leaks causing floor to soak, long checkin times
Poor 1.0
Cons: Upon arrival, the hotel was not able to release our room to us. They said our reservation was stuck, and there was nothing they could do due to you being a third-party. So we had to come back an hour later. Still stuck.
Poor 1.0
Cons: There wasn't valet or maid service. The casino was filthy. There wasn't any social distancing at the casino and in the lobby. I had to take out my own garage. Ask for toilet paper and towels.
Poor 1.0
Pros: Nothing
Cons: The hotel was dirty. There wasn’t any valet or maid service. The casino has filthy machines and bugs. There wasn’t any social distancing in the lobby or in the casino.
Poor 1.0
Pros: Many things to do in the casino.
Cons: The casino was really packed. No security checking for temp like Atlantis. I used my wipes and it was not clean. A guest on same floor was smoking marijuana. The pool was packed like sardines. I thought this hotel would take Covid more seriously.
Mediocre 3.0
Pros: Hotel has an amazing shower.
Cons: My pillows had blood or throw up on them and there was women’s undergarments near the head of the bed
Poor 1.0
Pros: Location
Cons: Staff are extremely rude, and untrained. No housekeeping services for the entire stay due to Covid, however I shouldn’t have to take my dirty linens downstairs to exchange! Casino is ok, most slots are open, but if you want to play cards expect to
Good 7.0
Pros: The large King room with a large marble bathroom/shower and an in room refrigerator. It would have been nice for housekeeping to come everyday. They used the Covid-19 excuse, it was to limit the spread of the virus, so we don't clean if your staying over.
Cons: It was the extraordinary long time standing in line to check in. With over 20 people waiting in line they had one person at one open position to check guests in. They are going to use "the counter had to be cleaned for Covid after every guest" excuse.
Okay 5.0
Pros: The beds were amazing
Cons: Are ac stopped working during the afternoon and the room had not been cleaned all the way.
Mediocre 2.0
Cons: Room dirty, no washcloths, bed uncomfortable.
Good 7.0
Pros: Very comfortable room and quiet
Cons: Long check in line
Mediocre 2.0
Pros: The check-in process was fast.The hotel was clean.
Cons: Elevator employee took off during the shift while there was a very long line to use the elevator. The noise level all three nights was very loud as they were screaming and yelling in the hallways. There didn't seem to be a concern for the guest's safety.
Poor 1.0
Pros: The walk in shower
Cons: They lie and overcharge. No valet. No hotel parking, you have to walk almost a mile for any parking. No luggage racks. Waiting in line to check in for over an hour. No room service. It’s another hike to get to the elevators. Keys consistently donâ
Poor 1.0
Pros: Convenience
Cons: Lines for the elevators, bed bugs in my room
Good 6.0
Pros: The location was near a Walmart and the restaurants and cafes were nice. Staff was friendly and accommodating.
Cons: I had to call to get the remote control to the tv and and face wash cloth. There was a cherry pit and stem in the bathroom, dirty spot on the toilet. No microwave (it’s a must), furniture scuffed on the legs. But the decor was nice.
Good 6.0
Pros: The view was beautiful.
Cons: Bathroom door was filthy. There was lint all in the bathroom light/vent. The light in the shower did not work. The room was overall dirty. At check in we asked if we could get a king bed instead of 2 queens and was completely denied.
Mediocre 3.0
Pros: Pretty dirty under normal times. Really dirty for COVID time. Front desk guy was as best you could hope for. He gets a 10
Mediocre 2.0
Pros: Nothing
Cons: Everything was mostly closed Waste of hotel fee
Okay 5.0
Pros: close to Walmart department store and river,
Cons: had a bad experience while were there don't have microwave and don't clean the room' when we got inside the room the house keeping spray the room with the chemicals i did not sleep for the whole night for migraine head ache.they dont fallow distancing'
Poor 1.0
Pros: Not much other than location/beautiful building. However after an hour check-I’m we were out in a dirty room that hadn’t been touched by housekeeping. Then waited 45 mins to be put into a new room & that room was dirty too and smelled like s
Cons: Extremely long check in, checked into a dirty room not cleaned from previous tenant, waited 45 mins for ANOTHER room, that room had towels on the floor! & it smelled so much like cigarette smoke! Front desk didn’t even apologize!
Okay 4.0
Pros: Nice pool
Cons: Housekeeping was horrible. Never services the room.
Mediocre 3.0
Pros: Location and room rate
Cons: While the room had a beautiful, fresh look, the sheets smelled of smoke (non-smoking room).
Good 7.0
Pros: The age range of the guests was very cool. 25 to mid forties some were young families others looked to be locals in same age group.
Cons: At express checkout time, completed on the TV inside the room, at the very last seconds of the stay they listed fees that equalled $37. Hotel service fees, not extra stuff I ordered. Plus the $50 room deposit.still haven't got that back into my account.
Good 7.0
Pros: It was shortly after the Covid reopening but there were few services available. It took 45 minutes minutes to check in, no luggage assistance, and food service was limited. In contrast, a nearby resort hotel we stayed a few days lacked for nothing.
Cons: We waited by the valet parking sign only to be told after giving up that none was available. The virus precautions were minimal. Masks were not consistently worn, there was no enforcement of the 4 person per elevator rule, etc. We left after one night.
Good 7.0
Pros: It was close to everything.
Cons: It had a lot of hidden fees that I had not planned on paying. It also allowed smoking which took me by surprise I could still smell it in my room.
Poor 1.0
Pros: The staff was friendly but the room was DISGUSTING!
Cons: FILTHY, FILTHIEST EVER! Blood on the walls, carpet gross, everything was yuck!
Mediocre 2.0
Pros: Looked in the middle of everything.
Cons: Very uncomfortable bed. No coffee maker. Very dissatisfied.
Mediocre 2.0
Cons: The cigarette smell as you walk in the hotel is nauseating!!! There are no luggage carts available and only one bellman to accommodate all the guests.
Okay 4.0
Pros: location
Okay 5.0
Pros: It has a Starbucks
Cons: When I booked my hotel I was told that my room would have one queen bed and a jet bathtub. That was the only reason I went with this hotel. Well when I went to my room there was not a jet bathtub there was no bathtub just a shower. I was disappointed.
Excellent 8.2
Pros: Everything but the check in staff
Cons: The check in staff could be better aware of there customers. I waited forever to check in because there were talking and laughing which is fine. But i found it rude when they ignored me and then rushed me in. They seemed very annoyed that they have to work. It is work so atleast act like its a job you enjoy
Okay 5.0
Cons: 35.00 extra charges for resort fees that where not mention
Okay 5.0
Pros: Rooms are quite nice for the price.
Cons: Overwhelming smoke smell in the casino, this will lead me to look elsewhere next time I stay in Reno.
Mediocre 3.4
Pros: Room was comfortable and beautifully appointed, except I couldn't find all the light switches.
Cons: The place stinks of cigarette smoke and is very poorly signposted. I ended up walking way out of my way to find a restaurant that I could actually eat at at 9:30pm. Walking through the stink of smoke to get anywhere is extremely unpleasant. I won't return.
Excellent 9.7
Pros: Great location, restaurants and friendly staff.
Cons: Price
Okay 5.0
Pros: The amenities available.
Cons: The room we had (1966) was extremely shabby - this resort is definitely showing it's age. A chunk of carpet was missing, the wallpaper was peeling and the bathroom sink took forever to drain. (I have photos if you'd like them).
Excellent 8.5
Pros: Beds & rooms were very nice. Location is great. Parking is free.
Cons: Smoking is heavy on the casino floor and this permeates up to all the hallways of the hotel rooms (even on the 20th floor).
Excellent 8.5
Pros: room was huge
Cons: bathroom sink was leaking constantly
Excellent 9.1
Pros: They’re always redoing something. The nature of casinos fight the man and the Indian. I like it. Always have a good rest
Excellent 8.0
Pros: I like that there is a spa but it was difficult to get bookings
Cons: There were too much smoke in the area of the casino and around the hotel lobby some people were vaping so it was difficult for us
Okay 4.0
Cons: GSR charge me more beside of Room Rate. -House keeping Gratuity -Resort Fee, Daily Resort Fee -Tourism Fee So don’t expect the price that you pay online is the exact amount that you only paying, when you get to the hotel they will ask you for another $50 that’s why they want your ID & Credit card. After you check out they will charge you all of this hidden fees.
Good 7.1
Pros: The price is right and the staff is always friendly. The convenience of the facilities is good.
Cons: The Mexican Restaurant is horrible. The Asian restaurant is so-so. The best eating experience was California Pizza Kitchen.
Good 7.1
Pros: Getaroom(dot)com goofed and only reserved us for one night eventhough our conformation email said 2 nights. Hotel staff said they've had problems with kayak and getaroom reservations several times before. As for the room the only negative was the fact the refrigerator just made noise but never got cold.
Cons: We reserved 2 nights but getaroom/kayak only reserved us for 1 night. Refrigerator in room didn't work and our food was ruined. Resort fee increased. As for the rest of the room the beds were comfortable and the tv was huge.
Mediocre 2.0
Pros: None.
Cons: The room were not clean. You could find hair on the floor and shower. There were left over foods in the fridge from previous customer. It is not worth it.
Excellent 9.3
Good 7.4
Pros: Like the overall location, and idea off GSR. There was good opportunity for activities and the room quality itself was good.
Cons: The casino still allows smoking in most public areas, which in 2018 is not really acceptable. Smoke fills the entire casino, and even was obviously present in my room on a non-smoking floor. My allergies and lungs were not happy. This was my third time at GSR, and, over the past 2 years the quality of the food served by their Grand Buffet and Grand Cafe has fallen off a cliff. The intended all-inclusive nature of the resort no long is appealing when you have to have food delivered before the food available on-site is repeatedly bad enough to need to complain to wait-staff.
Excellent 10.0
Pros: Casino, Children’s Arcade, ease of checkin/ checkout Lot of activities for all age group.
Cons: Ability to make dinner reservations was not there.
Excellent 8.0
Pros: The room was nice and comfortable
Cons: Everything was expensive and my girlfriends salmon was under cooked
Good 6.5
Pros: It was my first time there , and I liked that everything is there to have great fun in family
Cons: The room , was not vacuumed, bathroom floor was not sweep and it wasn’t mopped, And front desk ask me if I wanted and upgrade for $20.00 more I said yes and what i found is what I just explained Thank you
Good 6.0
Cons: The smell of cigarette smoke from casino.
Mediocre 2.0
Pros: I liked how there was absolutely nothing I could do about the resort $33 resort fee
Cons: What started out as one of the most affordable options with the listed price quickly changed to it being one of the expensive choices. The resort fee was not listed in the price & should've been. Also, upon check in, I was offered an upgrade that was more expensive to get features that I had already been told were included. If I paid more out of pocket to get the things that I was led to believe that I had already pud for, I would've almost doubled by price. And for what? This isn't Hawaii, it's Reno.
Excellent 10.0
Pros: Staff, rooms and food.
Cons: There was some construction and back parking was a little rough.
Excellent 8.5
Excellent 10.0
Pros: Everything
Cons: Everything was great
Okay 4.0
Pros: Clean rooms, restaurant staff nice, nice arcade and bowling alley.
Cons: Missing safe, missing refrigerator, missing blow dryer in the room. Claimed that Nevada state fire code does not allow rollaway in a room with 2 beds and there is no mention of this when booking. I can't find this mentioned anywhere in any code online, so it seems like a BS reason. The square footage was certainly big enough to accommodate it.
Mediocre 3.4
Cons: Front Desk lady provided Smoking floor but didn't disclose it to us when we checked in. We found out from a guest in the elevator. My daughter and I couldn't sleep the entire night. We inhaled lots of 2nd hand smokes in our lungs. Complaints to Front Desk manager and she said there's no guarantee the guests will get non smoking room, even we have a child in our room. This is ridiculous!
Good 6.5
Pros: Noise rooms can hear people upstairs and either side late @ night 4am Manger wouldn't stop the noise
Mediocre 2.0
Pros: Nothing
Cons: Smoking and dirty rooms Every restaurant had a wait
Okay 4.2
Pros: Had an amazing dinner at the Cantina restaurant. I'd go back to the hotel just to go there for dinner. The food and the service there was fantastic and was the thing that kept my stay from being a total disappointment. I learned that hotel casino resorts aren't for me.
Cons: I was put into one of their renovated rooms and it wasn't very clean. There was dirt on the floor and a couple of toenail clippings under the desk. The renovation was ugly. The bathroom with it's floor to ceiling brown marble and black vanity and very poor lighting was like being in a cave. Not all the lamps in my room worked. Why would a "resort" hotel renovate the rooms and put the same old lumpy bed back in there? The first night I was there the heat in my room didn't work. However, it was fixed rather quickly. If you're traveling with a family and looking for a place to stay where there is a lot of stuff in one location and you feel like letting your kids run around and act like animals while you sit in front of a slot machine getting drunk then I suppose this is the place to be. If you enjoy a hotel where there are drunk people smoking in the hallways at 8 a.m., kids running around and screaming in the public areas and having to wait in line for 45 minutes just to check out then this is the place for you. There are other hotels in the area that are cleaner and less expensive
Good 6.5
Pros: I reserved 2 beds in each of the 2 rooms I booked weeks in advance and booked through the hotel to make sure I got what I requested. I even asked for a higher floor and paid extra for it. They told me they were sold out and that's all they had left although there was a line of people before and after me getting rooms... That didn't make since. This was my 4 time staying there and was really disappointed in the experience
Okay 5.7
Pros: Large casino, lots of places to eat and things to do. Can literally stay there and not leave for anything. Lots of slot machines, tables.
Cons: Wasn't very clean, room smelled like smoke even though non smoking room. There was hair in the shower and bathroom that was not ours. The room was just generally rundown.
Okay 4.0
Cons: When I called the front desk to request checking out at 1pm, she said $20 extra charge plus tax and repeated for a few times emotionless. Most time this hotel's rate per night is about $20.
Mediocre 2.0
Pros: Nothing
Cons: Terrible customer service, oversold hotel, we were left looking for a different hotel at midnight with our 3 kids!
Okay 5.7
Pros: The rooms were good. The bathroom sink did not drain well. We have almost 800.00 of charges that are not ours. Luggage was misplaced by bell desk. Will not stay their again. Staff is too busy to help.
Good 6.2
Pros: Our second room was nice and what we expected. The hotel made it right, but it took 3 calls, two maintenance calls, and a room move.
Cons: During the hottest week of the year, our room stayed at a toasty 75 degrees and we had no sleep for the first two nights. Also, the buffet was overpriced and not very good. Very disappointed!
Mediocre 2.0
Cons: The hotel smelt of smoke Our room smelt of vomit The furnishing were outdated and old There was no fridge in the room
Good 6.0
Pros: The room was clean and large. Decoration was relatively new. The hotel had a lot of entertainment facilities including cinema, arcade playground, restaurants, and casino. Staff was friendly and prompt. Our reservation asked for "grand view" and we got it (other options are "quiet room", "easy access", and something else). It was next to Walmart.
Cons: The beds were too soft for us so we didn't sleep well. There were no microwave and refrigerator in the room (only available in Summit suites). Bath tub drain ran slowly.
Okay 5.1
Pros: I liked the whole hotel & casino. It was very nice & clean.
Cons: The only negative thing that I didn't like was that I booked my room online & asked for a non smoking room. When I got to the hotel to check in they only had smoking rooms available. I didn't like the fact that I had to stay in a room smelling of cigarette!!!
Okay 5.0
Pros: The casino area is very nice and spacious. Did not feel crowded. Well lite with high ceilings. Gaming staff very nice and cordial.
Cons: The room was attrocious. Single bed was a queen; not a king. Bedding was substandard. Nothing more than sheets and a light white bedspread. I have better bedding at home. The room felt dirty and had cheap set of unmatched furniture. I would gamble here. But I definitely would not stay here again!
Grand Sierra Resort And Casino - Reno
Rated no. 6
8.5
Excellent 8.5
Based on 3,902 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.0
Facilities
4.0
Location
8.7
Overall
6.0
Overall 8.6 Excellent
Based on 141 reviews
Cleanliness
9.2
Comfort
9.0
Facilities
4.0
Location
8.7
Overall
6.0
Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
8.0
Overall
6.0
Cleanliness
9.4
Comfort
9.1
Location
9.1
Services
9.2
Staff
8.9
Cleanliness
9.3
Comfort
9.3
Location
8.7
Services
9.1
Staff
9.5
Cleanliness
9.3
Comfort
9.7
Location
9.5
Services
9.8
Staff
9.7
Cleanliness
8.9
Comfort
8.3
Location
7.9
Services
8.5
Staff
9.4
Cleanliness
8.8
Comfort
8.4
Location
8.3
Services
8.6
Staff
9.3

Excellent 9.0
Pros: Accessible to stores and where my son’s basketball games.
Cons: none
Excellent 10.0
Pros: Good location, not far from the freeway, plenty if restaurants nearby, and a mini golf/arcade next door. Rooms and hotel were sparkling clean, staff was friendly and helpful, and the beds were comfy. Would definitely stay here again!
Cons: Everything was great
Excellent 9.0
Pros: Modern and clean. Friendly and fast check in and check out.
Okay 4.0
Cons: we booked a room which was "Queen Room with Two Queen Beds and Balcony" . When we reached there we were told that we can only get "King Room with Sofa Bed". The room was very small no where close to 352 sqft as advertised (We don't know if bookings.com modify the reservation or it was done by the hotel staff.) While booking it was shown that room will have a microwave and the room we got did not have the microwave. Room does not have a bath tub again a disappointment. No room cleaning service even when you are staying for 2+ days. No one picks up the overflowing garbage bins. Rude staff, when we said can we checkout at 1:00 PM instead of 12:00 Noon, we got a rude NOOO. they just gave us 30 mins more. I have never seen such a rude front desk staffer. Pool was dirty with lot of stuff floating around it.
Excellent 9.0
Pros: Nice room comfortable
Cons: Bathroom floors were cold and shower leaked out the door
Excellent 9.0
Pros: Delicious choices, prepared well.
Cons: Talkative neighbors (all night!)
Excellent 10.0
Cons: Little noisy at night. It¿s the freeway noise.
Okay 4.0
Cons: the manager was not very nice, and he looked very sloppy looking
Excellent 10.0
Pros: Friendly professional staff and clean upscale rooms
Okay 5.0
Pros: The location
Excellent 10.0
Pros: Room was excellent property was well maintained.
Cons: Kinda far from the casinos
Excellent 10.0
Pros: Clean and assessable. Stylish rooms and common spaces.
Cons: Nothing
Excellent 9.0
Pros: Comfortable bed and location.
Excellent 10.0
Pros: Wonderful rooms, the location of the hotel, friendly staff.
Cons: No shuttle service. So have to use Lyft, Uber, cab, or etc...
Excellent 10.0
Pros: Everything close by
Okay 4.0
Pros: Hotel staff moved us to new room quickly.
Cons: the first room we were assigned did not have working AC. When I tried to call the front desk, the phone was not working also. They moved us to another room but since that room's AC was not turned on, it took quite awhile for the room to cool down.
Excellent 10.0
Pros: Awesome hotel, love the location and the cleanliness of the place. Over all very happy with this hotel
Cons: No
Excellent 10.0
Pros: Balcony; room was cute & very clean
Cons: No. It was great!
Poor 1.0
Pros: the room was big
Cons: they charged me for my stay even though it was pre-paid. and then they said it was a deposit even though they withdrew 40.00 for a incidental. Also the manager was disrespectful and late to getting back to me.
Okay 5.4
Cons: Air conditioning in room was terrible. Very hot. Paid $300 for one night in second room. Not at all worth the money given the room was so hot. Also, was travelling with small children who were looking forward to using the pool. It was shut down for the day. As a titanium member, I expect better than this from Marriott.
Good 7.0
Pros: The people
Cons: Just the construction going on but that cannot be helped
Okay 5.0
Pros: bed was comfortable
Cons: price was too much for a place like this; amenities were non-existent, no pool or Jacuzzi, hotel had been somewhat renovated but it still felt old and worn out to me
Good 7.0
Pros: It was clean and safe location
Cons: Pool is tiny! More like an oversized hot tub then a pool . Air coniditiining didn't work that great I had it all the way up but it still was warm. Hotel a little dated
Poor 1.0
Cons: when I book the hotel on my iPhone late at night I used my debit card and when I arrived I ask to charge my credit card which was swiped after checking out I discovered I was double charged for the room .My folio number 68937
Poor 1.0
Pros: Nothing
Cons: This hotel isn't even close to 3 star! You kidding me. Homeless people in the lobby. Room old. Wow. Absolute joke of a hotel. Never recommend it or stay there again!
Courtyard by Marriott Reno - Reno
Rated no. 7
8.6
Excellent 8.6
Based on 141 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
8.4
Food
10.0
Location
8.5
Overall 8.5 Excellent
Based on 250 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
8.4
Food
10.0
Location
8.5
Cleanliness
9.0
Comfort
8.7
Facilities
8.7
Location
8.2
Overall
8.5
Cleanliness
8.1
Comfort
8.6
Facilities
8.6
Location
8.5
Overall
8.8
Cleanliness
9.1
Comfort
9.1
Facilities
9.0
Location
8.5
Overall
9.0
Cleanliness
9.0
Comfort
8.6
Facilities
8.2
Food
10.0
Location
8.4
Cleanliness
8.8
Location
9.1
Overall
8.8
Staff
8.8
Value for money
8.8
Cleanliness
8.9
Comfort
8.7
Facilities
8.5
Location
9.0
Overall
8.8
Cleanliness
8.7
Comfort
8.4
Facilities
7.9
Food
10.0
Location
8.4

Excellent 10.0
Excellent 8.0
Excellent 10.0
Excellent 10.0
Excellent 10.0
Excellent 9.6
Okay 4.0
Excellent 10.0
Excellent 10.0
Excellent 8.8
Excellent 10.0
Mediocre 2.4
Okay 4.8
Good 7.2
Excellent 8.2
Pros: Very nice registration people. Room was generally clean.. not perfect but definitely acceptable.
Cons: The room was not cleaned the first day. It could be a a Covid thing that they don't clean the room every day. There was a hair in the shower so the tub area was not cleaned as well as it could be but that a minor thing.
Excellent 8.5
Pros: The Peppermill & staff did a great job with cleaning and sanitization during the covid-19 pandemic. The new dinning changes, sanitization, and plexiglass between the slot machine were great. I knew I would be safe.
Cons: My non-smoking room smelled like cigarettes & the mini refrigerator didn’t work. It wasn’t a game changer, however if I was staying more than 2 days, I would have asked for a different room.
Good 7.1
Pros: Excellent bed/room
Cons: Practically non-existent amenities for which I was charged a 'resort fee' (on top of base cost that would have gotten a regular room at a different hotel. Yes it was mostly 'covid shutdowns', I get that, however I should not have been charged.
Excellent 10.0
Pros: It was just amazing ❤
Cons: the only thing I would say was the towels lol they left a lot of cotton or lint not sure all over me and my clothes but it's a small price to pay for a wonderful stay I'll just bring my own next time
Excellent 10.0
Cons: It's really a great place to stay. Only thing could that maybe could be better is if the buffet was open
Excellent 10.0
Pros: Had dinner at the Bimini and we were spoiled. The services great, the food was also fantastic and the atmosphere was very nice.
Cons: I have no clue! Everything was great
Excellent 10.0
Pros: The room was gorgeous
Cons: Check out time
Excellent 10.0
Cons: Nothing, everything was great!
Good 6.8
Pros: The location was convenient for our purpose — volleyball tournament at Reno–Sparks Convention Center.
Cons: We were booked into the North Wing which feels separated from the main hotel and there are stairs in the hallway which requires some rooms to drag their suitcases up and down these stairs. Fortunately we were located on the 3rd floor which is the same level as the skywalk. Those who are not on this floor will need to take the elevator from the lobby to the 3rd floor then take a second elevator to get to their room.
Excellent 10.0
Pros: Spa, and restaurants
Cons: Large property, lots of walking between locations
Excellent 9.4
Cons: Add ons start making hotel expensive.
Excellent 10.0
Pros: Clean and very nice.
Excellent 10.0
Pros: Supper clean and friendly staff.
Excellent 10.0
Pros: Our first experience. Outstanding.
Cons: A slight confusion on my part at the registration desk.
Excellent 10.0
Pros: We were upgraded to a suite
Cons: We arrived at 9 pm and eating option
Excellent 10.0
Pros: Was extremely pleased with everything!
Excellent 10.0
Pros: Best hotel in Reno!
Excellent 10.0
Pros: Very friendly staff. Every encounter with staff was pleasant
Cons: It's a big large and spread out but this is a very minor point
Good 6.5
Pros: The room is nice and clean. Parking is very convenient.
Cons: I asked the front desk to give me a quiet room in higher floor. But she gave me a room in lower floor and close to the fans. I can barely go to sleep with the noises from the fans.
Mediocre 2.0
Pros: Leaving.....
Cons: When my wife arrived they checked her in to a small, single bed room instead of the Tuscany suite we had reserved.
Excellent 10.0
Pros: We stayed in the West Wing, a completely non-smoking building. This met our needs perfectly. Also we loved the work out center. Very nice.
Cons: No. It's in a great location, terrific amenities and restaurants. All employees are very attentive.
Good 6.0
Pros: The staff was very helpful everyday giving me directions where I needed to be.
Cons: You already pay a nightly charge to stay in the hotel. I think the $31.00 per day resort fee is unjustified. The amenities included in the resort fee should be part of the nightly charge. (Pool, fitness room, coffee maker)
Excellent 8.5
Excellent 10.0
Pros: All the services that were available.
Cons: Little information or hard to read information guide in room and lack of in room service.
Excellent 10.0
Pros: The video is the plan of balls are amazing! Room was very nice, and the food was good to
Excellent 9.0
Pros: Tuscany Tower is beautiful.
Cons: Long walk from Tower to casino and front of hotel.
Good 6.0
Pros: Room was nice
Cons: The smell of the smoke as soon as you enter the resort is awful! You should be able to have an option on the resort fee.
Mediocre 3.0
Pros: Nothing
Cons: They gave a room with an alley view. I kept my curtain closed the whole time. I asked for a room change with a nicer view and they advised I would have to pay an upgrade charge. There was a big chunk of dishwasher soap on the bathroom glass.
Okay 4.0
Pros: Parking
Cons: They charge 10% to turn in the change you get from their machines!!! Staff do not go above and beyond to accommodate. No food available past 10pm. No live music
Good 6.0
Pros: Beautiful hotel.
Cons: My room location was (west wing) was a long distance from the main hotel which was a problem for us .
Mediocre 3.0
Pros: Close to my event
Cons: the room i was in is not what i requested and had no noise protection it was very noisy and impossible to sleep
Mediocre 3.0
Pros: Staff were friendly and it has an airport shuttle.
Cons: Room hadn't been cleaned when we arrived. Called the front desk and they sent up housekeeping. Took over an hour to get it cleaned. Manager was supposed to call us but never bothered too. At least they comped the room.
Okay 5.0
Pros: Staff was friendly, beds were clean, pets allowed.
Cons: Renovation pics are deceptive, bathroom had wood/drywall rot, didn't feel totally safe in parking lot and there was a lot of domestic stuff going on in the rooms and outside. Uncomfortable. Got out as soon as I could in the AM.
Excellent 10.0
Good 7.0
Pros: The rooms were beautiful and quiet. There were many food options. Employees were great.
Cons: I did not care for the floor plan and layout of this resort. It was hard to find my way around and often felt like I was going in circles. I don't get lost easy... but it made it more challenging than I wanted for a vacation stay.
Okay 4.0
Pros: Location
Cons: The rooms in the north tower are very dated. It was not worth the price.
Good 6.0
Pros: Clean rooms. Good location in town
Cons: At check out you learn that your room fee is not really your whole room fee. $30 per night is tacked on and they say it's for being at a resort (though you may not use it) for parking (I did not have a car), and internet. A bit tricky.
Mediocre 2.0
Pros: Its reputation.
Cons: I checked in at 930pm only to be told my room wasnt ready with no ETA of when it would be ready. I was then offered a 2 bed room I didnt want. Then I was given the wrong room number so the key card didnt work. Security had to get me in. Never again.
Okay 4.2
Pros: They stuck us in the West Wing- an added hotel in the parking lot with an outside entrance in below freezing temps and the elevator was broken...
Mediocre 2.0
Pros: Pool
Cons: Many issues will not book again
Mediocre 2.0
Pros: This hotel was very beautiful and well kept, very classy place.
Cons: The hotel itself was great, however the front desk staff that checked me in was very rude and short with me. This was unexceptional to me, especially since it was my 50th birthday! I would love to try another night, however it's fairly costly .
Good 6.0
Pros: I loved the atmosphere.
Cons: I hated how snacks are in your room for an outrageous price and I couldn't even use the refrigerator, my teenager picked up a bottle of water and I had to pay over $7.00 for it!
Good 7.0
Cons: The beds are feeling a bit worn, there is a hole where people always sleep. They are now charging services fees. Booked a cabana which only had sun until 1:30. There pool - sun design is not good at all.
Good 7.0
Pros: Probably best hotel in reno. Cheaper than las Vegas.
Cons: Not very clean room. Super crowded in skiing season.
Good 7.0
Pros: The pool
Cons: Poor maid service. Our floor the 3rd floor concourse was Dirty Dishes and dirty glasses in the hallway for more than 13 hrs
Poor 1.0
Pros: Decor was nice. Air conditioning worked really well.
Cons: The distance to the lobby and casino was too long. View of the dumpster from my window, dirty glasses outside the room when we walked up at 9pm. Dirty windows and used wash cloth that fell on me when I opened the shower. Ruined the beaty of the hotel.
Good 6.0
Cons: The room bordered on the loading dock. Got to bed at 2 am after 5+ hour drive - at 7 am crash, bang, boom the noise began.
Okay 5.7
Pros: It was a room for the night.
Cons: Rude front desk staff, smokey, dated decor, not cool. Won't stay here again.
Okay 4.0
Pros: Close to where I needed to be for a friend's wedding
Cons: The non-smoking rooms smelled like smoke, had to air them out for a day with the window open to get the smoke out. The front desk was generally slow, the sheets had holes in them and were not tucked in well.
Good 6.0
Pros: The room was clean and comfortable. The spa massages were great. Some of the food was actually pretty good, but not awesome.
Cons: It took forever to get to our room, and it felt like we were heading to the wrong side of the tracks in a run down area. Make sure you understand where your room will be. If you don't care about run down common areas and rooms next to the dumpsters, then book without abandon, but never having been there, I didn't realize it could be so unappealing. The room was actually just fine and clean, but it took forever to walk there. Spend a little more to stay closer in. Otherwise, smokey casino, and typical good. Not unexpected.
Good 6.0
Pros: The rooms were nice, beds comfortable, and the service was good at times. Room service was prompt and efficient, and when I had to make a room change, it was dealt with very quickly.
Cons: The first room I had smelled like bleach. It was pretty awful, and I requested a change of rooms. Also, the food (specifically at Oceano) wasn't great or on par with any Vegas type restaurant.
Good 6.2
Pros: Had great stay and good room. Resturants and Terrance lounge were great. 95% staff was great and friendly.
Cons: Disrespect by blackjack dealer at 25$ min table. She said I may be better to find a table with lower limit. I asked her if she wanted me to leave she said she just dosnt want to me to be mad at her. I coulnt even beleave what just happend. I Told Jim the pit boss working that she was rude to me. Jim was extremely rude and couldn't even have a direct conversation with me. He was passaive and told me I should mind my own business. This experace put me in a overall bad mood and I didn't play blackjack for the rest of my stay.
Okay 4.2
Pros: staff
Cons: some one in management/owners have too much money, are bored, don't know what to do with it all and themselves, so they have added on in Winchester Mystery House fashion, over-done the décor to the point of distraction and annoyance: NEON. For a great contrast comparison to sumptuous elegance, tastefully done, which is soothing to the soul, check out the difference between the casino, rooms, and especially - most especially the SPA at the Atlantis, one mile down the Virginia St road from the hideous Peppermill. Will never return. Even the crass, ugliness of downtown casino's preferable to the Pep. Thank you.
Good 7.6
Pros: Awesome pillow and pool area
Cons: While the staff at the pool was very friendly, it was very slow. It was a bit smoky throughout the hotel including the rooms.
Good 7.3
Pros: Restaurants were great!
Cons: The room was OK. They put us in the north wing wish is the old building (they have old and new buildings). But it wasn't that bad... overall OK for the eighty buck$ we paid plus fifteen dollar$ resort fee and taxes.
Mediocre 3.0
Pros: Location is fine.
Cons: Pool closes too early, rushed all customers out when close.
Peppermill Resort Spa Casino - Reno
Rated no. 8
8.5
Excellent 8.5
Based on 250 reviews
Details
Reviews

Cleanliness
8.9
Comfort
9.0
Facilities
8.8
Location
8.3
Overall
8.5
Overall 8.5 Excellent
Based on 233 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
8.8
Location
8.3
Overall
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Location
8.5
Services
8.8
Staff
8.9
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.2
Comfort
9.1
Location
8.4
Services
8.8
Staff
9.2
Cleanliness
8.6
Comfort
8.8
Facilities
10.0
Location
7.5
Services
8.6
Cleanliness
8.0
Comfort
8.6
Facilities
8.0
Location
7.8
Overall
8.0
Cleanliness
8.7
Comfort
9.0
Location
7.7
Services
8.2
Staff
8.9

Excellent 10.0
Pros: Cleanness
Excellent 9.0
Pros: Clean clean clean
Cons: No complaints
Excellent 10.0
Pros: It was very clean
Cons: Is not walking distance to casinos
Excellent 10.0
Pros: Everything was great. Best place we have been in.. wish we could have stayed longer.
Excellent 8.0
Pros: Breakfast was fine
Cons: I had to change my room at 1:30 am. The people in the next room were having a party. I called front desk, they called room. Noise did not stop. I changed my room.
Excellent 9.0
Pros: Clean room, shuttle service
Cons: I couldn't add my rewards program ID since I didn't book it directly with the hotel
Excellent 10.0
Pros: Kind people working for this hotel, clean rooms, comfy beds. Great place. We stayed in 5 different places on our 7 day trip and this was our favorite hotel out of our 5. Thank you so much!
Cons: No
Good 6.0
Pros: Friendly staff , location was good connected to 2 other casino hotels
Cons: Old and outdated definitely needs updating, room was hot very hard to cool had to call maintenance staff was great got it cooler but never quite enough . No easy access for outlets to charge phone except in bathroom
Okay 5.0
Pros: Facility was modern and clean. Staff was friendly and shuttle to airport worked as planned. Breakfast didn't open until 6 am and our flight required us to shuttle out at 5:30, so not of much value
Cons: The room was way to noisy for this new of a facility. The heating unit kept waking me up as it clicked on and off. Also to much highway traffic noise coming from the interstate next to the hotel. Would not stay again.
Excellent 10.0
Pros: Everything! It was great, clean and comfortable
Excellent 10.0
Pros: immaculate
Good 7.0
Pros: Excellent location, gleaming new hotel, gorgeously clean room, good linens, great TV, good bed. Responsive front desk when your neighbors are obnoxious at dark:30 AM.
Cons: Leftover food in the fridge from another guest (gross), very thin walls where loud neighbors are problematic. It's also in Reno, so you'll get colorful neighbors. Terrible water pressure w/ shower and toilet. Worst Holiday Inn Express we've stayed at: C+.
Excellent 8.0
Pros: It is new and beautiful!
Cons: We ordered breakfast to be delivered at 4 AM message so we have a 6 AM flight. The breakfast did not come in when we called down there to the desk they said it could not be delivered till six. It was a little disappointing that it did not arrive.
Excellent 9.0
Pros: Nice room, clean, ready for occupancy when I checked in.
Cons: I understand about covis19 precautions, however the selection of food for the breakfast was very limited. There may have been other foods in sealed containers or wrapped that may have been available.
Good 6.0
Pros: Proximity to our event.
Cons: It’s being remodeled and we still had to stay in an old room.
Excellent 10.0
Pros: The room was clean and well equipped. The hotel staff was amazing!
Excellent 9.0
Pros: Clean and breakfast
Excellent 10.0
Pros: Very clean, much bigger than anticipated, great price, convenient features.
Excellent 10.0
Pros: Spacious room & comfortable beds
Cons: N/A
Excellent 10.0
Pros: Stayed here with two toddlers and a dog. The free breakfast was great. Also appreciated the free internet and parking. Staff was friendly.
Good 7.0
Pros: You are able to take your pet.
Cons: No much to add for one night stay.
Holiday Inn Express & Suites Reno Airport - Reno
Rated no. 9
8.5
Excellent 8.5
Based on 233 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Food
9.5
Location
8.6
Overall 8.4 Excellent
Based on 1,315 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Food
9.5
Location
8.6
Cleanliness
8.0
Comfort
7.7
Facilities
7.7
Location
7.5
Overall
8.3
Cleanliness
9.5
Comfort
9.5
Facilities
9.0
Location
8.4
Overall
9.5
Cleanliness
8.8
Comfort
8.9
Location
8.7
Services
8.8
Staff
8.9
Cleanliness
8.8
Comfort
8.4
Facilities
8.4
Location
8.7
Overall
7.3
Cleanliness
8.8
Comfort
8.8
Facilities
8.8
Food
9.5
Location
8.5
Cleanliness
8.8
Comfort
8.8
Location
8.5
Overall
9.3
Services
8.4
Cleanliness
8.8
Comfort
8.7
Facilities
8.1
Location
8.4
Overall
8.1
Cleanliness
8.7
Comfort
8.7
Facilities
9.2
Location
8.7
Overall
9.1
Cleanliness
8.7
Comfort
8.7
Location
8.5
Services
8.1
Staff
8.6

Excellent 10.0
Pros: Clean and quiet room. Very comfortable. Best sleep I¿ve had in a long time.
Good 6.0
Pros: the room was clean and the bed was super comfy and i loved the view from our room
Cons: better access to room service to order food
Excellent 8.0
Pros: The room was nice and clean. Staff were all very professional.
Excellent 10.0
Pros: Staff members are very welcoming and friendly
Excellent 9.0
Pros: Stayed there before
Cons: Slightly isolated
Good 7.0
Pros: The service was amazing. Room service was great!
Cons: SMOKE!!! The smoke was so bad. We ordered 2 of the steaks, they were small for the price of $86.00. There was NO handicap special lines, I could not stand and had to leave.
Excellent 9.0
Pros: Like the front, especially those water fountains and the glass elevators inside.
Cons: My room’s window faced the glass elevators and every time the elevator moved it made me dizzy, like The whole room is shaking.
Mediocre 2.0
Pros: Had some severe room(s) issues. However, the staff was great in trying to figure out what the hell was going on. Handled it best they could even though room issues still arose. 25th floor services for breakfast, snack hours were great.
Cons: How messed up their room reservation/housekeeping communications We¿re so bad. Your characters remaining is way to short to explain it all Let¿s just say I was given two room that were already occupied! Luckily nobody were in the rooms when I entere
Okay 4.0
Pros: The hotel was modern and in a good locations. The room was quiet and clean.
Cons: The smell of cigarette smoke was overwhelming. Also, despite the mask-wearing guidelines, almost no guests had on masks. With the combination of cigarette smoke and concerns about COVID, my family felt unsafe leaving our room during our stay.
Good 6.0
Pros: It had robes available.
Cons: I did not like being placed into a handicap room as I am not handicap. I kept thinking I was taking a room from someone who would actually need it.
Excellent 10.0
Pros: My son and I loved being on the same floor as the pool and just one floor away from the arcade center. We really enjoyed ourself and appreciated the hospitality from everyone there.
Cons: Just the cigarette smell on the first floor but that¿s Casino life :)
Excellent 10.0
Good 6.0
Cons: Small pool. Pool and spa was crowded and kids were jumping in and our. Lots of kids. Many elevators not working or had kids playing them. Kids running down the hall at 1030 pm.
Excellent 10.0
Pros: The staff was very friendly. The hotel has free internet and free parking. The pools are wonderful, one indoor and one outdoor. there are several really good restaurants in the Hotel itself. We really enjoyed the Napa Bistro, as well as the Oyster Bar.
Excellent 10.0
Pros: Clean and comfortable room
Cons: Everything was great
Mediocre 3.0
Cons: Smoke smell was unbearable. Whole hotel smelled but the room was awful. Could not sleep at all.
Good 7.0
Pros: They have a new Asian restaurant that was very good. A must if you go and visit.
Cons: The smell of smoke but it is a casino hotel after all.
Excellent 10.0
Pros: The room was spacious, well appointed, and the bed was super comfortable
Cons: I had to walk through the smelly casino to get to my room. It's possible to go through the front door and avoid the casino, but the parking is in back by the casino entrance.
Excellent 10.0
Cons: Drain for the shower was extremely slow moving
Okay 5.0
Cons: I upgraded to a king, I received a 2 queens, they would not switch. Was very upset
Excellent 8.0
Cons: Our car was broken into in the hotel parking lot and the security staff and hotel manager took no responsibility.
Excellent 9.0
Pros: Great staff, amazing restaurants.
Cons: Dirty bathroom, gross hair clippings all over the sink.
Excellent 10.0
Pros: Nice , Clean , Inexpensive
Excellent 10.0
Pros: Staff were exceptional. Shoutout specifically for hotel employee at the front desk for handling our check in. Also, we were very impressed with mask use by staff. Not a single instance of on-the-chin or below-the-nose among staff, including housekeeping.
Cons: Though understandable, having to park in the far back in dirt because we were driving a trailer was a bit odd during the week when the massive parking lot was only 1/3 full. It did help to see security pass by as we parked though.
Okay 4.0
Pros: The decor is beautiful, kids like walking around the hotel exploring.
Cons: The reason I rented the room on Mother¿s Day was so I can let them enjoy the Pool while I relaxed. They where only allowed 30 minutes in the pool !!!! If I were to know that this was the rule I wouldn¿t of booked a room there. The kids were disappointed
Good 7.0
Pros: The room was spacious and beautiful. The beds were comfortable and the working space plenty for a couple of days of working on the laptop. Very enjoyable experience overall
Cons: The only unfortunate part is the lack of events and the sauna/steam room being closed due to covid
Excellent 10.0
Good 7.0
Pros: Very modern and clean.
Cons: The prices in the restaurants were expensive. Hotel employee at the hotel check-in desk was extremely rude & unfriendly.
Poor 1.0
Pros: Rooms were nice and comfortable beds
Cons: Security! There¿s people constantly searching vehicles to break into. Ours was targeted and broke into. Happen sometime during our stay. Security wasn¿t the most helpful. Some good folks but overall poor experience
Okay 4.0
Pros: The pool except outdoor pool & hot tub weren¿t open
Cons: The rooms did not look as nice as the pictures
Mediocre 3.0
Pros: I liked the casino
Cons: The room they gave me the price of the stay
Excellent 9.6
Good 6.0
Pros: The room¿s were nice and clean.
Cons: Casino
Mediocre 3.0
Pros: It has restaurants
Cons: The housekeeping staff kept coming in my room when I asked them Not to, the bell desk/service desk was irate and unreasonable when I called to ask for a new key to my room, ATMs were down one night and I was pressured for my I.D multiple times
Okay 5.0
Pros: Kid friendly, reasonable price, great location, good food, reasonable table game price. I usually go to Reno 2-3 a year, this is my to-go hotel and casino for the last 5 years.
Cons: Rude Staff. Went to order food. I only listen to what the girl told me, I even asked twice. The guy in the suit didn't have to be rude. He gave so much attitude and even a dirty look. Next time you guys should put up signs.
Good 7.0
Pros: Very good
Cons: No night club and no cool bars
Excellent 8.4
Excellent 10.0
Cons: If I had gotten a spot on the swimming pool... it’s was fully booked
Poor 1.0
Pros: Casino down stairs
Cons: It was a horrible experience first we had to wait at least ten minutes to get an elevator! We were not told that we had to make reservations to get in the pool when we arrived! I put a deposit for three rooms ,charged $67.30 for each we want ever be back!
Good 6.0
Pros: Friendly staff and food was great
Cons: Hotel room was dirty. Empty water bottles on the floor under the desk and shower was disgusting with prior guests hair..
Poor 1.0
Pros: The outside of the hotel was nice because there was a water fountain that was colorful
Cons: The hotel was not clean in the hall ways, both rooms were horrible because there were crying babies and children so it was hard to sleep and the other room was next to elevators that kept going up and down so that was horrible.
Okay 4.0
Pros: clean and comfortable room
Cons: No hot water for shower the first day!!!!
Good 7.0
Pros: The staff was very helpful as one in our party was injured and we did not have a car we came on the train and they drove us to our dinner reservation and back and then to the train for our return home
Good 6.0
Cons: The room was dirty. When I checked out, I told the front desk. I cleaned the room myself to ensure it was done correctly. All the advertisements say that the rooms are cleaned to a high standard. I did not find that true.
Okay 5.0
Pros: Nothing
Cons: There was no refrigerator or microwave. Not really activities to do. No dining. Kinda boring.
Poor 1.0
Pros: I think that I was cheated I don’t think that I was given what I asked for obviously I can’t hear the conversation that you guys say you heard I was not given the room that I wanted the hotel was dirty there were stains all over the chairs m
Cons: Horrible experience I’ll never go back
Okay 5.0
Pros: The amenities available.
Cons: Parking lot not very organized, signage missing.
Okay 4.0
Pros: Location
Cons: The furniture was nasty and had 100.00 stolen
Poor 1.0
Pros: Clean not good7 people’s 2 rooms separated
Mediocre 3.0
Pros: It’s very colorful. Great 24 hour room service menu.
Cons: Shuttle bus from airport had quit for the night. It was 6pm on a Saturday night! No one offered to help me with my bags. Stood in a line that reached to the front door to wait over 30 minutes to check in.
Poor 1.0
Pros: The room was presentable, really clean
Cons: 1. We got accused of partying & having underaged drinking in all the rooms we had reserved as a family. The security that was preventing us from going into our room didn’t even know what was going on 2. Room service was horrible over the phone
Poor 1.0
Pros: The hotel is okay and definitely not 4 stars.
Cons: Hotel did not have a microwave or fridge. Some rooms had a fridge but others did not. Staff said there is a fee per night to use the fridge plus tax. Would not book again .
Excellent 10.0
Excellent 9.6
Excellent 9.6
Excellent 9.2
Excellent 9.2
Excellent 8.8
Okay 5.0
Pros: The sushi was the best thing about the restaurant.
Cons: I got asked if I wanted to upgrade my room to have a fridge in it. The fridge was broken and the shelves wouldn’t hold anything. I asked for a refund and they haven’t helped out.
Mediocre 3.0
Cons: It was sooooo smoky and the rooms were so smoky we had to ask for a ozone machine and it still smelled. Wasn’t impressed. I guess the spa is great but if u want a great room not hre Went to gsr the next night and rooms are way better with no smoke
Poor 1.0
Cons: We specifically booked this place during Covid because it was rated as exceptionally clean. However, our room was unfortunately gross. Surfaces had not been wiped, and we found a clump of hair on the shower wall. We saw housekeeping without masks on.
Excellent 10.0
Pros: Crowd Control in Pool Areas (+). They did n awesome job restricting the amount of people at the pool.
Okay 4.0
Pros: No lines
Cons: Dirty rooms, I wiped down all common surfaces...phone, door handles, remote, desk...and my disinfectant rag was black!!! Housekeeper wouldn’t give me soap or wash clothes....neeeded to find MY room housekeeper...even though there was only 1 hous
Excellent 8.2
Pros: Room was clean n fit the the description as advertised
Cons: Could hear people outside the door trying to get into their own rooms. Thin walls?? Weird
Mediocre 2.0
Cons: I booked a two queens room but the hotel sold out, they gave us a one room with one King room.
Poor 1.0
Cons: It would have been nice to have sheets with no blood and clean towels,Then it would have nice to be compensated without begging it felt like and 100 questions from Restaurant Director when she could nit believe our 170.00 dinner buffet for Christmas COLD
Poor 1.0
Pros: Location and price
Cons: The staff seemed exceptionally rude and unhelpful. Service at the front desk was hellish. We ate on site and waited almost 20 minute for water, for a sandwich and fries was 1.5 hour adventure.
Good 7.1
Pros: The hotel was awesome arcade & the outdoor and indoor pool was amazing for the kids food was delicious too.
Cons: The employees were all rude except the bell hop man Mr Chad but from the check in clerk to the manager at the purple parrot were all rude and seemed racist honestly I’m a veteran came with my kids to celebrate Fourth of July by a old base of mine NAS Fallon and to celebrate my daughters birthday wish she lived the pool and arcade just wish employees made it better
Excellent 10.0
Pros: Best place in reno
Mediocre 3.0
Cons: smell smoke everywhere
Excellent 10.0
Pros: A great value , especially with their current specials.
Good 6.8
Cons: The staff was rude to my guest asking for identification from me and I purchased a room with a cabana they seem to have some sort of racial issues with my guest. The rooms were hot and the AC was not working as well as it could of.
Excellent 8.5
Excellent 9.4
Pros: This casino is very clean and has a new feel in comparison to others. Every employee I came across was very friendly. My daughter loved the pool
Cons: Wish it was non-smoking in the casino, but that would be unheard of.
Excellent 10.0
Pros: Clean modern room
Cons: Even though they charged me the gym fees, when I tried using the treadmill, it didn't work.
Excellent 8.7
Excellent 10.0
Excellent 9.7
Pros: Had everything I could have asked for. Hotel staff was extremely friendly and helpful. Room was clean and a great value.
Excellent 10.0
Pros: I enjoyed size, restaurants, staff, gaming. Loved the comfort.
Cons: NA
Excellent 9.4
Pros: Staff was great from the shuttle drivers on the way in, to the driver on the way out. They went out of their way to assist with any requests, were always friendly and responsive. Rooms are nicely updated and the beds are comfortable. Close to the airport. Indoor pool.
Cons: The standard pillows are terrible. However, they do have a pillow menu you can order from, which I did on the last night and it saved my sleep. It is a little far from the main downtown area, but super convenient to the airport and convention center.
Excellent 10.0
Mediocre 3.1
Cons: Hair balls in bath dub. I was lecturing and this was paid for by host yet they claimed I was responsible for resort fee not host. Unhelpful and greedy
Okay 4.0
Pros: Rooms are nice and comfy. Very kid friendly, my kiddos loved the arcade.
Cons: Our last time we visited we had free rooms and a refrigerator was in our room so this time we paid for our rooms and I was expecting to have a fridge. But there wasn't one and I called service desk and it cost $20/night. We already paying for room and resort fees, expensive dining and see were still going to have to pay for that!!! Not well ventilated.
Good 6.2
Pros: food great steak house wonderful
Cons: help in casino ask were something was I was told not my area can not help u, Had a machine stop up after I won and it took 45 min for atten.
Good 6.8
Pros: The staff was terrific. The food we had was excellent. The room was accommodating. The facility is average. 4 stars seems high for the amenities, but it appears to be one of the best Reno has.
Cons: If you don't have anything at the convention center, you are not walking distance from the downtown or riverwalk. The pool and hottub area, indoor and out are questionable.
Okay 4.2
Pros: The room was nice but kayak we paid 200 for a room that was a handicap room and was suppose to have a spa in the room and the TV shows sucked no movies. I will stay again but I'll never go through kayak again
Good 7.7
Pros: Staff was very friendly. Restaurants where great
Cons: Non-smoking room smelled of smoke really bad.
Good 7.7
Pros: you pay 3-2 black jack food was good
Cons: limited on kids area
Good 6.8
Pros: The food and the servers were the best out of my stay. Rooms are comfortable .
Cons: I am not a smoker, but am ok with the smoke in Casino but not in my room. I was trying to sleep when someone was smoking in their room and it comes through the air vents. I woke up with swollen eyes and bad headache. Front desk people need to show that they care when there is a complaint.
Okay 4.6
Pros: Concergiege staff very friendly and helpful.
Cons: Hotel suite was falling apart tile broken in bathroom. Rugs around pool area, and in hotel bathroom...seemed not clean and cheap looking.
Good 6.3
Pros: Facility, beautiful rooms
Cons: Paper thin walls I could hear everytime my neighbors would leave room
Good 7.6
Pros: the mattresses are very comfortable. it was nice and quiet at night and in the morning...and we had a beautiful view of the city and mountains. the staff was great...great restaurant....but the resort fees are a killer...!!!
Cons: did not like instead of providing a terry floor mat... it was this torn and worn out brown rug, it did not look very sanitary or clean... also very skimpy with their receptors and the coffee table is really small ....
Good 7.3
Pros: Location is good.
Cons: The whole place is dated and smells like smoke. It wouldn't have been such a big deal but the room cost me well over $200 because I went right after Burning Man. I felt like I got hosed.
Mediocre 3.0
Pros: Valet and bell desk stall were the only bright sport in this sorry excuse for a "resort"
Cons: The entire experience was soured by a poor wait staff that "forgot" to place an order and left my family waiting for almost an hour until they figured it out- they were just too busy watching the world cup and could care less about their guests. Response to their mistake was even worse, with one employee raising his voice at me. The "supervisor's" response was to comp a $40 meal- really?
Okay 5.6
Pros: The room was nice but not for the price
Cons: When my husband and I got there to check in (after driving 4 hours to get there), we were treated very poorly. We booked our room through Kayak in hopes to get the best rate for a good quality room. We chose the Atlantis because of it's reputation/ratings but were treated awfully. Our reservation was not in their system when we got there. I showed them my email confirmation for the room and then was told they had to call someone about it. (I'm guessing their online reservations person). They told us they don't have record of our reservation yet so we will have to just go sit down and wait. When I asked how long they thought it would take we were told they have no idea. My husband asked to speak to a manager and when the manager came out to talk to us, he told us the same thing. I asked him who would be responsible for booking our reservation and he said "whatever website you booked it through, I don't know" Also acting disgusted that we got our room for such a "low rate" because their current booking base rate was $199/night and we paid $158/night (not including the $16 resort fee they charge when you get there) for our room. The manager then got on his phone in front of us and called someone, I'm guessing internet sales, and made a big deal about how they are losing money with the rate we paid and that rate needed to be updated immediately. He then told us again to go sit down until they receive the info so I took that opportunity to call the booking company we used. As soon as I dialed the #, they called us up to the counter and magically had our reservation in their system. Talk about feeling like you're not good enough! I live in the Napa valley, so to experience this in Reno, NV of all places was quite the insult. I will never stay at the Atlantis again.
Atlantis Casino Resort Spa - Reno
Rated no. 10
8.4
Excellent 8.4
Based on 1,315 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.7
Facilities
7.6
Location
8.7
Overall
8.2
Overall 8.3 Excellent
Based on 487 reviews
Cleanliness
8.6
Comfort
8.7
Facilities
7.6
Location
8.7
Overall
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
9.0
Overall
10.0
Cleanliness
8.5
Comfort
8.6
Location
8.7
Services
8.4
Staff
8.8
Cleanliness
7.6
Comfort
8.0
Facilities
8.4
Location
9.6
Overall
9.0
Cleanliness
5.0
Comfort
5.0
Facilities
5.0
Location
8.0
Overall
5.0
Cleanliness
8.7
Comfort
8.8
Location
8.7
Services
8.3
Staff
8.8
Cleanliness
8.5
Comfort
8.6
Location
8.8
Services
8.3
Staff
8.7
Cleanliness
8.6
Comfort
8.6
Facilities
7.3
Location
8.6
Overall
8.3
Cleanliness
8.7
Comfort
8.9
Location
8.7
Services
8.6
Staff
8.8

Poor 1.0
Pros: Location was near freeway.
Cons: The place needed cleaning, halls had stains throughout, the luggage carts were very dirty, rooms needed better cleaning, seen old napkins at the side of the frig in the room. Looks like some upkeep / renovation needs to be done. You can see the stains and holes in the walls from the old pictures. Toilet paper had No HOLDER for it, it was just sitting in the cubby. The cleanest part of the building was the breakfast area.. and they kept covid 19 guidelines at value.
Excellent 10.0
Pros: We wanted to travel to the Riverwalk district and to Virginia City. The Comfort Inn was close to both but in a quiet neighborhood near the airport. The staff was friendly and cleaned our rooms. None of the other hotels I've booked recently have cleaned our room due to COVID restrictions. Breakfast was small but hot and sufficient
Excellent 10.0
Pros: Everything was excellent! Love this place very clean confortable and friendly. I recommend it.
Cons: My y ya and I were very happy there!
Good 6.0
Pros: Nice rooms, friendly staff
Cons: Little noisy in our room, windows need updated. Location which is not the hotels fault having to do a u turn. ( which is not a deal breaker)
Excellent 10.0
Pros: Price, clean, nice front desk
Excellent 9.0
Pros: Staff was very friendly and accomodating.
Excellent 10.0
Pros: The hotel was clean and cozy and a welcoming place to retreat to after a long day of travel.
Cons: We missed the hot breakfast due to COVID regulations.
Good 6.0
Pros: Breakfast & laundry available
Cons: It was nice, no complaints
Okay 4.0
Pros: How close it was to the airport.
Cons: The bed was rock hard & the ac would freeze you out then stay off until it got warm & stuffy.
Excellent 10.0
Pros: clean, quiet very comfortable beds
Excellent 8.0
Pros: It’s clean, friendly and has a great and quite air conditioning
Cons: The bed was hard and lumpy which game me aches when I woke up. I always stay at these motel but may change the next time.
Excellent 10.0
Pros: Friendly and helpful reception staff on arrival and check out. Close proximity to Reno-Tahoe Airport and places to eat like Denny's where I enjoyed an excellent staff and an evening meal. An early flight prevented the complementary breakfast.
Cons: I enjoyed my short stay and have NO complaints or concerns.
Okay 5.0
Pros: The beds were comfortable
Cons: Their was ants everywhere!
Mediocre 3.0
Pros: Close to the airport
Cons: Zero security for guests. Our bikes were locked up to our car and thieves managed to steal a bike tire anyway. We were parked right in front of the hotel check in area. The management gave us no help and they have no cameras. You’re not safe here.
Excellent 10.0
Pros: Right off the freeway, great for our travels.
Cons: Parking was limited
Excellent 8.0
Pros: Staff was friendly, room was very clean and comfortable. Hotel is in a quiet location tucked off the street behind a Denny's. There was plenty of parking available.
Cons: There was no toilet paper in our room, and oddly not a toilet paper holder. I was told they do not have toilet paper holders in the rooms, which is quite odd. Also, the lighting in the bathroom is very dim.
Good 6.0
Pros: The bed was very comfortable and a/c worked great. Good water pressure in the shower.
Cons: Staff wasn’t very friendly. They weren’t rude just not personable at all.
Excellent 10.0
Pros: Friendly staff
Cons: No breakfast due to Covid
Good 6.0
Pros: Double beds
Cons: Air conditioner did not work. We booked a room 2 days in advance. And they gave one of the last rooms booked on that Friday and we requested 2 beds we got one and a none working air conditioner. We have 5 people totally in a single bed.
Excellent 8.0
Pros: Easy location
Excellent 8.0
Pros: Very quiet and good value
Poor 1.0
Pros: No ac Tun had hair in it they charged my card 2 $ without permission and left me a receipt only they say breakfast on advertising but don’t tell u at checkout that they don’t offer it now
Okay 5.0
Pros: Honestly, that it was open and had relatively clean rooms.
Cons: By no fault of their own there were no amenities available that would’ve normally been-including no breakfast.
Good 7.0
Pros: Comfy bed. Good AC.
Cons: Not really.
Good 7.0
Pros: Location, was easy to get to. Free parking. The staff was friendly and accommodating. Free hot breakfast included was pretty good. Room itself was somewhat spacious with decent furnishings and good lighting.
Cons: I was cold at night and the bed did not have ample blankets and I was unable to find an extra in the room. Cleanliness was disappointing. The room was obviously cleaned, but the attention to detail was lacking, and I never felt comfortable with it.
Poor 1.0
Pros: Not much to like. Poor management.
Cons: Bed broke and morning desk man tried to argu with me. Hair all over the bathroom. Room looked like it neede a deep cleaning Again the bed broke in the middle of the night. Extremely disappointed.
Good 7.0
Pros: Close to airport
Good 6.0
Pros: The bed was terrible.
Good 6.5
Pros: Desperately needs new carpet and curtains. Breakfast was average hotel breakfast...not bad. Staff was very nice.
Cons: Carpet
Okay 5.0
Pros: Location near airport
Cons: This room normally goes for half the price we were charged. Despite it being a long weekend and a last minute booking, this was price gouging. We had no choice at all since our original flight was cancelled out of Houston due to Hurricabe Harvey.
Okay 5.7
Pros: convenient to airport
Cons: Air conditioner was very noisy and turned on and off all night making it impossible to stay asleep.
Mediocre 2.0
Pros: Very dirty and room was never cleaned.
Mediocre 2.0
Pros: Nothing
Cons: My flight was canceled out of NYC so I never made it to Reno. The hotel refused to refund me the room or even hear about the circumstances. Pretty god awful customer service.
Good 6.0
Pros: The hotel was clean and comfortable. It hasn't been updated for a long time, but it was clean and the free breakfast was good.
Cons: It needs to be updated, there's some peeling wallpaper and the decor is outdated.
Good 7.0
Pros: Location
Cons: Microwave did not work.
Okay 5.0
Pros: Location was close to restaurants and Costco. Very friendly staff. Curtains in room were missing a hook and wouldn't close totally.
Cons: See above
Good 7.0
Pros: Location.
Poor 1.0
Pros: They found another hotel for us
Cons: When we booked our pet friendly hotel, the 3rd one from the top of pet friendly hotels in Reno Nevada and took our $--- it would have been good to know they did not allow pets so at midnight after a very long day we were not scrambling for a bed
Okay 4.0
Pros: location
Cons: was up graded to sweet but the only difference I was there was a Jacuzzi in bath that didn't work. office personnel was real indifferent about the matter he really didn't care
Excellent 9.1
Pros: Price since we were here on business and had no desire to stay at one of the casinos. Friendly helpful staff.
Cons: Air conditioner didn't get quite cold enough. One very stained chair next to the desk sort of ruined the overall feeling of the otherwise nice and comfortable room for the price.
Excellent 10.0
Pros: Quiet, safe, CLEAN, Excellent value!!!
Excellent 10.0
Pros: Hotel is always very clean and well maintained. Staff is always very friendly and helpful. I would stay here again in a heartbeat.
Comfort Inn & Suites Airport - Reno
Rated no. 11
8.3
Excellent 8.3
Based on 487 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.2
Facilities
5.0
Location
8.8
Overall
6.4
Overall 8.1 Excellent
Based on 1,459 reviews
Cleanliness
8.5
Comfort
8.2
Facilities
5.0
Location
8.8
Overall
6.4
Cleanliness
7.0
Comfort
6.0
Facilities
4.0
Location
7.0
Overall
6.5
Cleanliness
8.4
Comfort
8.1
Location
8.6
Services
8.0
Staff
8.3
Cleanliness
5.0
Comfort
5.0
Facilities
5.0
Location
7.0
Overall
5.0
Cleanliness
8.4
Comfort
8.1
Location
8.7
Services
8.1
Staff
8.5
Cleanliness
8.6
Comfort
8.3
Location
9.0
Services
8.1
Staff
8.6
Cleanliness
8.6
Comfort
8.6
Facilities
6.0
Location
8.9
Overall
6.5
Cleanliness
8.2
Comfort
8.2
Location
8.8
Services
7.8
Staff
8.3

Excellent 9.0
Pros: Great airport location. Easy friendly check-in. Answered all my questions. Shuttle available and on time. Able to get a quick bite without leaving premises.
Good 7.0
Pros: The location
Cons: I asked for room service and it took three days to get my room clean after asking from day one.
Good 6.0
Pros: Location, dog friendly
Cons: Pillows to large, pricing
Poor 1.0
Pros: Location, pool
Cons: Ac didn¿t work, dirty
Excellent 9.0
Pros: the amenities in the room. the spaciousness of the room
Cons: the outdated vibe
Good 7.0
Pros: Great location, love the courtyard.
Cons: The food from the bar was unfortunately subpar. Super nice server though!
Okay 5.0
Pros: Elevator was out! Door 🚪a wasn't working with the card 🃏.had to walk 🚶 with the luggage extract distance, which did not make things any easy.
Cons: As stated above
Excellent 9.0
Pros: Clean, friendly, short on staff but not on kindness.
Cons: Room lack sitting chairs. Had to ask for a second chair to relax in our room. They only had desk chairs.
Okay 5.0
Pros: friendly staff. Bed was comfy.
Cons: Air conditioning didn't work. Tub drain was slow. Rooms not soundproof. Short length of curtains in the room let in morning light.
Excellent 9.0
Pros: Clean property, nice location, easy to get to, safe. We ended up in a pet room due to it being such a busy weekend, besides the ADORABLE dog bed in the corner for furry friends, you wouldn't even notice it was a pet room.. <3 :)
Excellent 10.0
Pros: The new leather recliner.
Cons: No
Excellent 9.0
Pros: Proximity to airport. Prompt shuttle
Cons: As not comfortable
Excellent 10.0
Pros: Traveling with dogs for 3 days is stressful but the room was incredible and smelled good! The personal touches of a dog bed and a biscuit on it for him was the cutest thing ever! Definitely staying here next time as well!
Cons: Nothing! It was great!
Good 6.0
Pros: Nice design and amenities. Friendly staff.
Cons: Walls so thin you can hear normal conversations in the hallway and the adjoining rooms. The a/c unit was very loud. There were parties going on in a room near us until 1:00 AM ignored by management. Worst nights sleep in my life!
Good 7.0
Pros: They supplied a bed for my dog.
Cons: They did not tell me that I needed to ask for housekeeping ahead of time. Then when I asked for housekeeping for the rest of my stay they still did not do any housekeeping until the final day.
Excellent 10.0
Pros: It¿s very close to the Reno airport. The shuttle driver was on time and very nice. The rooms were somewhat old BUT clean, operable, and secure. It¿s perfect for an overnight stay or 2-3 days if you need to be close to the airport.
Excellent 10.0
Pros: Staff were very kind price was great
Poor 1.0
Cons: We stayed there for 3 days and not once did we get any room service each day we had to take out the trash and ask for towels .
Excellent 10.0
Pros: There is iron and ironing board. Comfy beds, refrigerator. It is just a good looking place all around. Friendly staff.
Cons: No
Okay 4.0
Pros: Near everything
Cons: Ver noisy and the bed was hard
Excellent 9.0
Pros: it was a great experience, especially for my puppy!
Good 6.0
Pros: Closeness to the interstate
Cons: Breakfast Sound of the a/c Comfort of bed Frequency of housekeeping
Good 6.8
Excellent 8.0
Pros: Terrific staff in restaurant and bar.
Cons: Hotel had policy that guests had to request daily cleaning of room. Additionally, pool was closed too early in season.
Mediocre 3.0
Pros: Location
Cons: Room faced a brick wall. Not told about this until after checkin. Had to lie on floor with light to adjust heat/air conditioning. Car needed to be parked very remote from room.
Excellent 8.0
Pros: Great space, room was nice
Cons: Trouble getting gas fire off, no answer when called front
Good 6.0
Pros: Convenient
Cons: Other people in building were loud upstairs an hall way noise
Poor 1.0
Pros: That I was able to check in.
Cons: The hotels computers were down. Waited in line for 1 1/2 hours still couldn't check in. Came back 4 hrs later they gave my room away. I was put in a pet room. Horrible experience!
Excellent 8.8
Poor 1.0
Pros: Location
Cons: My 2 year old granddaughter found a METH PIPE between the bed and the wall. So much for deep cleaning to prevent Covid much less a routine cleaning. Thank God my granddaughter didn’t put it in her mouth. I want my money back for obvious reasons.
Good 6.0
Cons: The door closest to my room was out of order.
Mediocre 3.0
Pros: Location
Cons: The room was dirty, found used q-tip on floor.
Okay 5.0
Pros: The location is great for airport access.
Cons: The staff was VERY RUDE. The access to the elevator was inconveniently located due to having to lift luggage up stairs.
Good 6.0
Pros: Room was nice. Microwave and Fridge were very convenient
Cons: The staff had no idea how to turn on the lights at the swimming pool. The outdoor fireplace was not working. Asked staff he said he knew what was wrong with it but doesn't get paid enough to fix it. Power went out in the hotel for over 3 hours.
Good 7.0
Pros: Literally right next to the airport.
Cons: The bed was old, could feel springs, and hard. All the pillows were super cheap and extremely puffy, hurt my neck by morning. The room was clean though, except for the tub. Looked old and the ceiling was discolored/moldy as were the corners.
Okay 5.0
Pros: The location and shuttle service to the airport
Cons: The mattress was too hard.
Okay 5.1
Cons: The room smelled really musty and smoky for being a non-smoking room.
SureStay Plus Hotel by Best Western Reno Airport - Reno
Rated no. 12
8.1
Excellent 8.1
Based on 1,459 reviews
Details
Reviews

Cleanliness
6.9
Comfort
6.9
Facilities
5.6
Location
7.3
Overall
5.1
Overall 6.7 Good
Based on 1,055 reviews
Cleanliness
6.9
Comfort
6.9
Facilities
5.6
Location
7.3
Overall
5.1
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.7
Comfort
6.7
Location
7.2
Services
6.5
Staff
7.3
Cleanliness
2.0
Comfort
4.0
Facilities
6.0
Location
6.0
Overall
2.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
6.9
Comfort
6.8
Location
7.1
Services
6.6
Staff
7.4
Cleanliness
7.0
Comfort
6.8
Location
7.5
Services
6.8
Staff
7.8
Cleanliness
7.1
Comfort
7.1
Facilities
4.0
Location
7.4
Overall
4.5
Cleanliness
7.2
Comfort
7.1
Location
7.3
Services
7.0
Staff
7.6

Okay 4.0
Cons: The room could have been cleaned properly I found syringe caps all over the room and there were dead flys and moths in the room. Did not feel safe outside of the room.
Mediocre 3.0
Pros: Clean & shower worked
Cons: Bad neighborhood
Okay 5.0
Pros: The convenience near the casinos.
Poor 1.0
Pros: Room was clean. A/C hardly worked. The rooms were what you would expect.
Cons: Pool was closed, yet advertised as having pool. Pet area was filthy no bags for cleanup. Had a 3pm check in. Got there 2:45pm and a room was not ready until 5pm. Waited in the car the entire time because they kept saying another 15 minutes.
Poor 1.0
Pros: the staff that I dealt with
Cons: The room looked clean then opened the bathroom door there was blue paint spill(dried) I went to grab a towel from the rack and the rack and towel fell to the floor The bed was made but the sheets and pillow cases were so rough and uncomfortable I had booked for 2 nights but cancelled second night and went else were
Poor 1.0
Pros: Nothing
Cons: Every thing was dirty
Poor 1.0
Cons: SMELL BAD !!!!!! SMELL CIGARETTE AND DIRT ! We are so mad for 172 $ for just one night, just one bed !!! Shame... We asked to change rooms, the lady told us that the problem would be the same in the others. While it was normally forbidden to smoke in the room. And then 4 broken car windows on the parking lot, we were not reassured to leave our car here. I really don't recommend it, it's a mess.
Okay 5.0
Pros: That there was laundry onsite.
Cons: Staff was extremely rude and intrusive
Mediocre 3.0
Pros: Office staff was very nice
Cons: I paid for a deluxe room and got a super tiny room with lots of furniture in it, it made it very hard to move around, there was shells of sunflower seeds everywhere. Had a bad smell as soon as I opened the door, filters on ac unit was caked in dirt ect.
Poor 1.0
Pros: We didn't like anything about this hotel.
Cons: The hotel was dirty. there wasn't a refrigerator not even a coffee pot. The neighbor's yelled all night long and the front desk only called. The hotel was in a very bad part of town. I wouldn't recommend staying there unless it was the last place on earth
Mediocre 3.0
Pros: No room cleaning or even room maintenance while charging guests full price is ridiculous. Had I known I get zero service from the staff I would¿ve happily stayed somewhere else. I was in town for a family funeral and your service just made my visit worse
Cons: Junkies in the parking lot did not make this an acceptable visit. I will not be back to this location.
Okay 4.0
Excellent 10.0
Pros: Convenience
Okay 5.0
Pros: Location
Cons: Definitely needs power washing, concrete sidewalks caked with trash leakage. Security is needed to patrol.
Poor 1.0
Pros: I like that they had no problem refundjng my money cancelling my trip early because the motel was hirrible.
Cons: The door key would work one time and then had to go to iffice and have it replaced.
Okay 5.0
Pros: The heater worked.
Cons: I was overcharged $10 from the posted rate of $----. I would have picked a different hotel had I know it was going to cost more.
Excellent 10.0
Pros: Parking
Cons: pool looked dirty
Okay 5.0
Pros: LOCATION
Cons: ROOM COULD BE CLEANER
Excellent 8.0
Good 6.0
Pros: Location
Okay 4.0
Cons: Broken AC. Questionable sheets. No shampoo.
Okay 5.7
Pros: Cheap
Cons: Room smelled overpoweringly of cigarette smoke. Room was ice cold and the heater only had one setting (really high). There was loud noise all night. Didn't feel like the safest area.
Mediocre 3.4
Pros: The pool was clean-ish
Cons: Trash in the room. Dirty carpets. Rude employees. Will not stay there again
Motel 6 Reno Virginia Plumb - Reno
Rated no. 13
6.7
Good 6.7
Based on 1,055 reviews
Details
Reviews

Cleanliness
6.8
Comfort
6.9
Facilities
4.8
Food
3.0
Location
7.3
Overall 6.5 Good
Based on 855 reviews
Cleanliness
6.8
Comfort
6.9
Facilities
4.8
Food
3.0
Location
7.3
Cleanliness
2.5
Facilities
3.0
Food
3.0
Location
2.5
Overall
2.5
Cleanliness
6.3
Comfort
6.4
Location
7.5
Services
6.2
Staff
7.7
Cleanliness
2.0
Comfort
8.0
Facilities
2.0
Location
8.0
Overall
2.0
Cleanliness
7.0
Comfort
6.9
Location
7.3
Overall
3.0
Services
6.8
Cleanliness
6.7
Comfort
6.8
Location
7.4
Services
6.8
Staff
7.6
Cleanliness
7.1
Comfort
7.1
Facilities
6.0
Location
7.4
Overall
3.7
Cleanliness
6.8
Comfort
6.7
Location
6.8
Services
6.5
Staff
7.3

Okay 4.0
Pros: Staff was friendly
Cons: The place was filthy
Mediocre 3.0
Pros: I was raised, that if you don't have anything nice to say, keep your mouth shut :(
Cons: Where do I begin.... Booked a king size room for 3 nights, ended up with 2 queen. Room was dirty including the bathroom. Walls were way 2 thin, poor baby next door screamed for 1/2 hour 2 out of our 3 nights :( Whole place smelt like stale smoke.
Mediocre 3.0
Cons: housekeeping
Mediocre 3.0
Pros: Not much it was easy checking in though
Cons: It was filthy and someone was in my room and wasn’t supposed to be and the WiFi didn’t work and the people on the left were screaming fighting and keeping us awake for 2 of the 3 days we stayed and the beds were so filthy the bathroom was filthy and had ants and the room looked so dirty and we couldn’t even get more than 2 towels it was not a good experience I would not recommend this place to anyone and if it was clean and not such trashy people around the rooms looking for cigarettes and asking for money I don’t think even then I’d recommend to stay here not a clean or comfortable environment
Poor 1.0
Pros: Nothing
Cons: I cleaned 8t myself everyday l.
Mediocre 2.0
Pros: Room was disgusting, wouldn’t recommend coming here at all.
Cons: The nasty rooms
Excellent 9.0
Pros: The price.
Cons: It needs some touch up, there are marks on the door and walls that should be painted or cleaned. Shower could have been a little cleaner (dirt on edges of tile).
Okay 5.0
Pros: Decent shower, hot water, A/C works well, good TP.
Cons: Some of the interior walls of the room I was staying in were very dirty, and desperately needed to be painted. The outside green carpet on the hallway is disgusting. Looks like it has never been cleaned. Hair balls on carpet and embedded garbage.
Poor 1.0
Pros: Nothing
Cons: Smelled like an ash tray, filthy
Good 6.0
Pros: It was by a restaurant
Cons: To many homeless people around
Mediocre 3.0
Cons: The Air conditioning system was not working properly. The room was dirty
Poor 1.0
Cons: Not clean and very noisy will not stay again.
Poor 1.0
Pros: Nothing! It was so gross!
Cons: The room that we got was non smoking, it had smelt like it had been smoked in for 20+ years! And had bugs crawling around! This was horrible.
Mediocre 3.2
Poor 1.0
Pros: Nothing
Cons: The heat didn¿t work, and wasn¿t happy with them just giving a space heater, was dirty, couldn¿t reach front desk by phone. It was a nightmare ended up checking out early
Poor 1.0
Pros: Nothing. I would be ashamed to be affiliated with it in any way
Cons: Our room had no heat, they gave us 2 blankets and a portable heater that did not work either. The stairway to the room was filthy with a broken bicycle chained to the bottom step blocking partial access. Blankets were torn and had cigarette holes NASTY
Mediocre 3.0
Pros: Old,btoken,dirty..cheap,had hot water.
Cons: Same as above.
Poor 1.0
Pros: Nothing
Cons: Location
Poor 1.0
Pros: Nothing
Cons: The hotel was dirty and smelly and there was a shooting at the property recently. Very unsafe.
Okay 4.0
Pros: Location and the small back patio
Cons: The room was dirty, the shower had soap scum on the wall grime marks on the little shelf, half a bottle of shampoo, someone else's hair in it and mold. Dirt all over the floor which I swept up myself, food crumbs around the night stand and hair in the bed
Poor 1.0
Pros: Nothing, the room looked like a crime scene. Filthy dust in the bathroom. Stained carpets, bums living in the area.
Cons: See above statement!
Poor 1.0
Pros: The location was nice.
Cons: our room was absolutely disgusting. There was P on the floor, hair in paint in the sheets. Only one dim lamp worked. The hotel staff did not even acknowledge me complaining. They just told me that they had no staff to come clean up and no clean towels.
Poor 1.0
Pros: The only thing good was I got my money back.
Cons: Save yourself the headache. The room was dirty and the heater didn¿t work. The on-site manager was very rude. I called the front desk at 4:55am because the room was 30° The guy at the front desk said non of the rooms have heat.
Mediocre 2.4
Poor 1.0
Pros: None
Cons: The beds were used, room was dirty, red stains on curtain. Phone was not working. Instead of offering to clean, person said just give refund. I had to scramble finding another place on sold out weekend. Extremely bad experience, bad service, beware!
Mediocre 3.0
Pros: The room was spacious.
Cons: The hotel itself was dark & dingy & shabby. The other guests were loud and rude and inconsiderate.
Okay 5.0
Pros: Just location
Cons: Bad conditions , room where so old , so dirty hallway in building, small portions of water in shower , smell cigarette inside room also dirty carpet room and another little things .
Excellent 8.0
Pros: Location
Okay 5.0
Pros: Cost
Cons: Run down
Mediocre 2.0
Mediocre 2.0
Mediocre 2.0
Mediocre 2.0
Mediocre 2.0
Good 6.0
Pros: In my budget, able to get a room last minute young lady in front was very nice
Cons: Was never told I had to pay a $100 deposit till I checked in. Not all rooms have a microwave Evan after I called an asked for a room with one I didn¿t get it do to low availability? Rooms could use a deep cleaning as my room smelled like pee the mattress
Excellent 10.0
Pros: Very Fast Check Inn professional staff
Cons: No it’s what had to be ...because of Covid Restrictions so I was happy to be part of the Health Awareness All the Guests & Employees presented. Thank You
Excellent 9.0
Pros: Location
Good 6.0
Pros: The staff and how clean it is
Cons: No
Good 7.0
Pros: It was inexpensive and located close to shopping, food, etc. Everything I needed was close by. The mini fridge worked great. Easy access from my car to the room. I could literally look out the door and see my truck. A pizza parlor in the building,
Cons: The hallways stunk. They smelled like cigarettes. The room? Less so. Found long hairs on my pillow - my head is shaven and I was traveling alone.
Okay 5.0
Pros: I like the fact they had to upgrade me to a 2 bedroom suite. It also has convenient stores that are within walking distance.
Cons: I didn’t how unwell the floor was swept. Every time I look at my feet, it shows how dirty the floors were. Also cleaning service sometimes doesn’t show up even when the “Do Not Disturb” sign is not on the door.
Excellent 8.0
Pros: Location to main road.
Cons: The check-in time on the internet was 2 pm, but when I arrived I was told it was 3 pm and that there was no room available for earlier check-in. So waited in the lobby until 3. Recommended hotel as a place to sleep and shower.
Good 7.0
Pros: Hispanic dude at front desk will try to get over on you he charged me twice for one day luckily one of the other workers fix it for me but that dude will go out of his way to charge you something extra
Cons: Besides that Hispanic dude in the front desk trying to charge me for everything and nitpick hotel is fine
Excellent 8.0
Pros: Location
Good 6.0
Pros: price
Cons: location
Excellent 8.0
Pros: Staff was great & cleaning ladies very friendly!!
Cons: A lot of homeless looking people in the hotel coming in and out. Amenities not available due to Covid. Ice machine was not even working and rooms seem out dated.
Excellent 10.0
Pros: The staff
Mediocre 2.0
Cons: The beds was hard, the staff wasn't polite, cigarette burns ontedding, shower sucks, They had switch us tooms the first one was not clean. Wasn't a good sleep that night i have a recite for $--- but charged my account over $----
Mediocre 3.0
Pros: I didnt
Cons: Just about everything
Good 7.0
Pros: Convenient location
Cons: WiFi was very weak. Cable TV Channel capture was inconsistent.
Excellent 9.0
Pros: Location
Excellent 10.0
Pros: Location
Mediocre 2.0
Pros: Location was OK, staff were friendly.
Cons: To start with, we had our dog with us. Which means we got put in a different part of the hotel, the old part. There was nothing in the room but a bed and a TV. Oh, and there was a refrigerator. But no microwave. The heater in the room was a joke.
Good 6.0
Pros: Affordability
Cons: They have charged my card for three nights instead of just one. I have to call them daily to try to get a refund and they apologize profusely... Say they will refund me and never actually do. Not sure what to do and who to talk to to get my money back.
Mediocre 3.0
Pros: None
Cons: I did not like anything about this hotel
Okay 5.0
Pros: Dog area and outdoor patios
Cons: Check in time was late and you could not check in early. Several people were standing and waiting to check in.
Okay 4.0
Pros: Cheap
Cons: Syringes in the planter behind the lodge (guess they can not really control that)
Good 7.0
Pros: carpet was new. Room was clean. For the most part. Good layout. Quiet location. Quiet guests. Good breakfast. Friendly staff.
Cons: the room smelled terribly of too much air freshener or carpet freshener. This is not acceptable as many people are allergic to synthetic fragrances
Good 7.0
Pros: The decoration of the grounds and the room. Love that I was so close to two casinos
Cons: Customer service. Not rude, just very unprofessional. Complaining about other people and bosses in front of customers, complaining about other customers in front of customers.
Mediocre 3.0
Pros: Nothing. A lot of crime at that particular location.
Cons: Very unsafe.
Okay 4.0
Pros: just a place to sleep.
Cons: you can see where they started a remodeling. but needs paint. the carpet on my side of the bed, had a staple or something sticking out of it, that I cut my foot on.
Okay 5.0
Pros: I couldn't beat the price for the room and it was very convenient for getting to the airport.
Cons: Beds were extremely firm, if not downright hard. But better than too soft of a bed.
Okay 5.0
Pros: It was close to the airport.
Cons: Everything was worn. Power chord for tv was coming through a channel they cut in the sheet rock.
Mediocre 3.0
Pros: Price was reasonable.
Cons: Shady looking people near our parking. Strange smell in hallway, and room. Uncomfortable mattress, small TV, jerry rigged cooling/ventalation system. Bathroom was too small, and end table was shimmed with folded cardboard. Room was not well cleaned.
Mediocre 3.0
Okay 4.0
Pros: Location
Cons: 1.Internet was slow and unusable. 2. I asked for 2 queens and called front desk 4 days earlier and they said i would get room 237 but gave me a King and roller bed which was awful 3. Toilet backed up. 4 Free hot breakfast was Weekends only
Okay 4.0
Pros: Spacious room
Cons: Poorly maintained, dirty.
Okay 4.0
Pros: Close proximity to the location of the event I was in town for
Cons: FILTHY! splatter on the walls dirty baseboards goo on the walls in the bathroom cigarette burns in the carpet (reserved a non-smoking room) and bathroom counter found a cigarette butt on the rug as you enter the bathroom dirty floor in the bathroom the smell of cigarette smoke and pot filled the room the AC was noisy and rattled
Econo Lodge Near Reno-Sparks Convention Center - Reno
Rated no. 14
6.5
Good 6.5
Based on 855 reviews
Details
Reviews

Cleanliness
6.3
Comfort
6.5
Facilities
5.8
Location
7.2
Overall
5.7
Overall 5.9 Okay
Based on 1,271 reviews
Cleanliness
6.3
Comfort
6.5
Facilities
5.8
Location
7.2
Overall
5.7
Cleanliness
5.5
Comfort
7.0
Facilities
5.7
Location
7.0
Overall
5.5
Cleanliness
4.0
Comfort
6.0
Facilities
4.0
Location
7.5
Overall
5.0
Cleanliness
6.0
Comfort
6.2
Location
7.1
Services
5.8
Staff
7.4
Cleanliness
6.2
Comfort
6.6
Location
7.1
Services
5.9
Staff
7.4
Cleanliness
6.4
Comfort
6.6
Facilities
6.0
Location
7.4
Overall
5.0
Cleanliness
6.8
Comfort
6.8
Facilities
6.3
Location
7.2
Overall
6.2
Cleanliness
6.7
Comfort
6.9
Location
7.4
Services
6.2
Staff
7.6

Poor 1.0
Pros: I liked that I only had to stay their one night. Place was gross.
Cons: Everything about it. Worst hotel experience I have ever had.
Excellent 9.0
Pros: breakfast was like a muffin and some juice. I liked the fact that they didn't have house keeping constantly bother us & let us have our privacy
Cons: there was no laundry room the only vending machine I could find there was stocked with good drinks but neither of the bill\coin slot would work except to eat your money. the wifi was kinda slow also but nothing to terribe.
Excellent 8.0
Pros: Its location within walking distance of the airport.
Cons: No seal around the front door
Mediocre 3.0
Pros: Location
Cons: Bathroom was not clean, stains on the room chairs and carpet, paint peeling on the door.
Excellent 10.0
Pros: The location. Very close to all the major casino hotels.
Cons: Minor..blow dryer didn't work, and no toilet paper. Other than that...it was great!
Poor 1.0
Pros: Absolutely nothing
Cons: I booked a two night stay with this hotel. Halfway through the second day, I was in the room alone getting ready to shower and a man walked in on me and wouldn’t leave and was very creepy. I called the front desk after I got the man to leave and the front desk told me it was my fault for not “re-checking in.” The lady couldn’t have been ruder. They eventually realized they had us listed in the wrong room online. The room smelled terrible. There were stains everywhere. There was absolutely nothing good about this hotel. I am still waiting to hear back from corporate about next steps, but I will never be staying at a La Quinta again and will tell everyone I know not to stay here. If it hadn’t been for the rude lady at the front desk telling me it was my fault for having an old man walk in on me because they messed up, I might feel differently. Do not stay here.
Excellent 10.0
Pros: Recommend the place to family and friends
Cons: None
Mediocre 2.0
Pros: Very close from the airport.
Cons: The curtains was filthy and there’s no any signed that room.
Okay 4.0
Pros: The fact I could have my pet there and a place to park my trailer. The only reason I picked that motel. The free breakfast was not very good.
Cons: The night desk clerk did not check me in the right way as was I had used your booking service. This made the stay very trying because my door key stopped working in the afternoon half of the time I was there.
Mediocre 2.0
Pros: The bed and parking was the only good thing
Cons: We didn't have breakfast due to covid The room was dirty which I took pictures and videos I informed front desk and nothing was done tv didn't work in my room 147 nothing happened miscommunication from hotel manager and the nite rep name christy gave mis-info which I was not happy about even though u checked in before 5am on the camera it shows that she didn't say we had to check out at checkout. Very anrgy about that
Okay 4.4
Poor 1.0
Cons: Broken shower, dated, dingy
Okay 4.0
Cons: Was in a non-smoking room, but the room smelled of cigarettes (and all my clothes smelled of old cigarettes afterward)
Good 6.8
Okay 4.0
Mediocre 3.0
Pros: Nothing
Cons: The rooms are so dirty
Mediocre 3.0
Pros: Good price for a stop on our way through.
Cons: Room was really gross, definitely a smoking room even though they said it wasn¿t. Floors were sticky and really not okay. For the deal I can¿t be upset, if it wasn¿t just so we could get a few hours of sleep on our way through I wouldn¿t stay there.
Okay 4.8
Mediocre 2.0
Pros: Proximity to airport.
Cons: Room had leftover smoke odor causing me to cough all night. Front desk clerk could not work the computer to log us in to our prepaid reservation, She just gave us the keys after waiting over 20 minutes. Hotel very rundown and not up to LaQuinta standards.
Okay 4.0
Pros: Nothing. Its the worst stay I have ever been in a Hotel.
Cons: Its not worth even $-- but charged $-- which is ridiculous. Very poor management. Not responding properly. No proper house keeping. No security. THE WORST hotel experience that I ever used.
Poor 1.0
Pros: Nothing
Cons: Dirty! I booked 3 rooms for me and my workers. We planned on staying for 1 week. After 1 night I had to ask for our money back. Mold in the bathrooms. 1 room had no sheets. Leaking faucets. Questionable stained and dirty floors. Drug use in parking lot.
Poor 1.0
Pros: The price
Cons: Everything else
Mediocre 3.0
Pros: Location
Cons: My room had no washcloths. There was no remote control for the TV (I know, 1st world problems) and while looking for remote, trash was found under dresser where TV was. Room smelled like marijuana.
Mediocre 2.0
Pros: Location
Cons: No service for clean towels or garbage pick up. No privacy from loud neighbors.. people drunk up screaming all night and nothing done. What really pissed me off was I got locked out of my room 7 times during my stay...the keys just stop working. Aweful!!
Poor 1.0
Cons: No room clean up service (not even picking up the trashes!) during our 2 days stay! Heavy and loud truck traffic outside even in the midnight. Falsely put the breakfast as an option. The room air-conditioner is in a terrible condition (dirty and loud).
Mediocre 3.0
Pros: I was between two yapping dogs that barked constantly. I asked if I had a micro wave and was told not because I of the rate. I don’t think that right. I wouldn’t of chose this hotel if I knew I was being Placed in an area with animals and n
Cons: Please read previous statement
Good 6.0
Pros: This large property needs some up grades! However, the price was reasonable and the room was clean. No microwave in our room, not good!
Cons: Above
Poor 1.0
Cons: Our flight from Salt Lake City to Reno was not able to depart due to weather (high winds). We were suppose to depart at 10:40 PM (Novbut did not depart until 7:00 AM (Nov 18). Any way we can get a refund.
Good 7.0
Pros: Accepted our dog.
Cons: Truck traffic outside in early morning was VERY loud.
Poor 1.0
Pros: Nothing; canceled after seeing the room
Cons: Dirty yellow paint job, creepy vibe. Room smelled like smoke and mildew in the bathroom.
Poor 1.0
Pros: The staff was nice
Cons: It was dirty and there was no way I could stay there
Good 7.0
Pros: Easy checkin.
Cons: There were no blankets in the room. Called for a blanket. After waiting 45 minutes for one to be brought to me, I went to the lobby & got it myself. An in room coffee pot was available, but only plastic water glasses were there.
Poor 1.0
Pros: We drove into parking lot and left. It looked sketchy.
Mediocre 3.0
Pros: Nothing
Cons: Location was right off of freeway. Very sketchy area. It smelled. Very unkempt. Concrete cracking. Mold in bathroom. Carpet was nasty and smelled. Would normally say something but we arrived so lat and had to leave early. Really sad we paid what we did
Excellent 8.0
Pros: Sheets were clean. Water was hot.
Cons: No breakfast due to Covid-19 and no MicroFridge so you couldn't bring in food either.
Mediocre 3.0
Cons: Missing some light bulb. Phone doesn’t work
Excellent 9.0
Pros: The darkness of the room made for a great sleeping environment.
Excellent 10.0
Pros: Hotel is very clean very friendly staff made you feel very comfortable there we needed some thing they brought it very quickly overall for location it was great will definitely stay here again.
Poor 1.0
Pros: Nothing
Cons: Most everything. Dirty. Cold water in shower broken. Hot water only. Out of in room coffee. Everything but coffee. Damp, wet carpet in front of unplugged fridge. Broken suitcase holder in closet. No blanket on beds, only sheets.No bedbug covers worn-out
Okay 5.0
Pros: The room was cheap and the beds were nice.
Cons: Free breakfast is not an option and there is no rate adjustment or gift card to a place for food. They just steal the money basically.
Good 6.0
Pros: Close to the airport. I walked over from three blocks away.
Cons: The room itself was pretty good. The area is really bad though. Drug needle lying in front of the room. Car alarm went off at 3 a.m. for 10 minutes and car left with alarm sounding. People living in their cars along the street next to the hotel.
Good 7.0
Pros: Easy to get to location near the places we planned to go or.
Cons: Booked for the included breakfast that was not offered. Was also told the room I paid extra for wasn't a guarantee to get, even though I selected a certain room type and paid more for it.
Poor 1.0
Pros: Nothing
Cons: False advertising Unsanitary
Excellent 8.0
Pros: The pool was nice and clean, Staff very helpful and friendly
Okay 5.0
Pros: Location
Cons: We had strange people knocking on our door in middle of night 4 of the 6 we were there no blankets in room had to ask after 3 rd night freezing
Good 6.0
Pros: The dog area was exceptional
Cons: It needed updating. Paint, the stairs needed to be redone
Okay 5.0
Pros: The bed was comfy
Cons: No shuttle, or breakfast as promised. No blankets, just sheets. It was clean-ish. There were staples poking out of the trim on the floor.
Good 6.0
Pros: Location
Cons: stains on carpet
Good 7.0
Pros: To get in and be ok .
Cons: Needs updating badly
Okay 5.0
Pros: Nice front desk girl
Cons: I thought it was a hotel, but actually a motel that was very old with all outside entrances and somewhat delapidated stairway
Excellent 8.0
Pros: Quiet, despite location next to freeway (unless your room is near the USPS facility on the north side, in which case there's a lot of backup beeping early in the morning).
Cons: Sometimes you can't park near your room, especially if it's in the inside row. Only one comforter in the two-bed room (some people use them in summer). Not all rooms have refrigerators; if you want one, be sure to double-check the listing.
Excellent 10.0
Pros: When there was an issue with the room front desk addressed it immediately, with a pleasant attitude.
Cons: It'd be nice if there was an alternative to the breakfast buffet being closed due to Covid. That's the only bummer for me.
Mediocre 3.0
Pros: It was close to the airport
Cons: It was older, the air conditioner kept me awake all night & there was a stain on my top sheet-not pleasant.
Mediocre 3.0
Pros: Looks like a bad hotel from a distance. Painted sick yellow. The amount of light coming thru door way jams. Shower tub felt like I was gonna fall thru. Two minutes after I was in room maid came busting in without knock or reason she was coming in.
Excellent 8.0
Pros: Great shower head!!!!!
Cons: No breakfast served but that is to no fault of the hotel it is because of COVID-19
Okay 5.0
Pros: The motel room was clean. Bed was comfortable.
Cons: The motel was extremely dated. Grounds were dirty with trash everywhere. First room I was put in , had a broken A/C unit. The second room had outlets that did not work. I Had to relocate the TV plug in to get the TV to come on. The room lacked bath towel
Excellent 8.0
Pros: I was able to have my kitty with me for free
Cons: The manager needs to learn to not embarrass his guests
Okay 5.0
Pros: Location to where I needed to go.
Cons: Carpets were sticky. We had 1 towel for a double occ room. Not breakfast even though site there was. I'm a fan of La Quinta but this location wasn't the best. Everything seemed grimy, whether it was or not. It need a renovation.
Okay 5.0
Pros: Na
Cons: Since breakfast wasn't offered, I figured they would at least give me a microwave for my room.
Okay 5.0
Pros: Accepts pets with no charge.
Cons: The coffee maker and the clock in this room were both broken and unusable. Additionally, there was no soap in the room., not even one little bar.
Good 7.0
Pros: The ease of checking in.
Cons: The walls in the bathroom look like they haven’t been washed in maybe a year or more. I was afraid to touch the walls in any way especially due the outbreak of Covid19.
Excellent 8.0
Pros: The manager was very friendly
Cons: Lots of things didn’t work. Lights, phone. The price was appropriate as it was a good reflection of the room
Good 6.0
Pros: it is a clean hotel.
Cons: I was expecting queen beds,room service never came and made beds,we checked out a day early to beat a storm coming in.
Okay 4.0
Pros: The staff was very nice.
Cons: The room was not vacuumed at all or mopped. The staff did come take care of it when I mentioned it.
Good 7.6
Mediocre 3.4
Pros: The continental breakfast was okay. Our kids liked the waffles and orange juice.
Cons: The pool was not open, the room was not very clean, ie: stuff under the beds, curtains dirty/dingy, the shower curtain was moldy. There was not a microwave or fridge in the room which made it difficult for us. Our friends did talk to management and we were able to use their shuttle to the Grand Sierra to use their pool. That definitely helped our kids feel better. The man who was the desk clerk at night was not friendly. Unfortunately, this was one of our least pleasant hotel stays in years.
Good 7.1
Pros: Pool heated and clean Nice pet relief areas Friendly staff Comfortable bed Late check out very helpful
Cons: Shower difficult to set temperature No rooms with 2 Queens available Room small and strong smell (not a bad smell)
Mediocre 2.0
Pros: Proximity to airport.
Cons: Place is beat to #%\*. Found hairs in my sheets. Not my hairs. Ended up sleeping in my clothes on top of my towels. Bathtub wouldn't drain. Seriously, this place is gross. Stay away. Think they rent this place by the hour too.
Mediocre 3.7
Pros: Free breakfast, beds are comfortable.
Cons: Dirty, air conditioner didn't work, bath tub was soft and slippery, just gross. The Worst la Quinta I have stayed at! I will never stay here again unless they do a complete renovation. Sad
Okay 5.4
Pros: Staff was friendly and helpful. Manager Kim was prompt and thorough in addressing each issue/problem.
Cons: Non-smoking room was permiated with stiff, stale smoke. Both double beds had large rips/holes in sheets. Bathroom floor behind door clearly never cleaned. Toilet backed up for no apparent reason.
Good 6.8
Pros: breakfast
Cons: the room smell smoke need to spray
Okay 4.5
Pros: Not a thing
Cons: No shuttle in the early am. Front desk staff was beyond bad. I asked for a cab at 0430AM and she gave me a wake up cal instead. Horrible experience.
Okay 5.7
Pros: Location and staff
Cons: Room had an odd odor, no natural light, lobby coffee was beyond bad, pizza box with pizza in it left in my "cleaned" room, pants left in closet. Not the good stay I've had at other LA Quinta inns.
Mediocre 3.1
Cons: First they give us a smoking room... Seriously?! and you know why... we booked thru kayak and they dont have any control over bookings made thru other websites... Anyways, they moved use to a non-smoking room, which was smelling (from cigarette smoke)... When we reached out the front desk lady said, they have no control if someone smoked in those rooms, although they are supposed to be non-smoking...
La Quinta Inn By Wyndham Reno - Reno
Rated no. 15
5.9
Okay 5.9
Based on 1,271 reviews
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