It was a good experience. Not the best compared with other Hilton Garden stays but good. I would stay again at this location.
3 stars
Hilton Garden Inn Portland Downtown Waterfront
Photos of Hilton Garden Inn Portland Downtown Waterfront
Overview
Hilton Garden Inn Portland Downtown Waterfront is situated in Portland and is close to nearby attractions, including Old Port and Abyssinian Meeting House. It provides 3-star accommodation and views of the city.
Guests staying at Hilton Garden Inn Portland Downtown Waterfront can enjoy taking a dip in the indoor pool, working out in the gym or relaxing with a drink at the on site bar. For a fast and effortless arrival and departure experience, guests can benefit from the express check-in facility. It also offers a 24-hour business centre, valet parking and a Jacuzzi.
There are 120 modern rooms at Hilton Garden Inn Downtown Waterfront Portland (Maine), each providing all the necessities to ensure a comfortable stay. They are also fitted with a hair dryer, a microwave and a refrigerator.
The area surrounding the hotel has a range of restaurants and cafés. Guests are also able to visit Cumberland County Civic Center, the Maine Narrow Gauge Railroad Museum and the Children's Museum & Theatre of Maine.
Latest deals for Hilton Garden Inn Portland Downtown Waterfront
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Hilton Garden Inn Portland Downtown Waterfront
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Private check-in/check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic
- Allergy-free room
- No smoking
- Designated smoking area
Dining
- Special diet menus (on request)
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
General
- Family rooms
- Sea view
- Seating area
- Telephone
- Privacy curtain
- Storage available
Parking and transportation
- EV charging station
- Parking
- Airport shuttle
- Valet parking
- Private parking
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Things to do
- Gift shop
- Beach access
- Bicycle hire
- Board games/puzzles
Pool and spa
- Heated pool
- Hot tub
- Indoor pool
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bathroom
- Bathtub
- Hairdryer
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Kids meals
Bedroom
- Sofa bed
Health and safety
- Safe
Fitness
- Fitness centre
Reviews of Hilton Garden Inn Portland Downtown Waterfront
8.6
Very good
850 verified ratings
Wonderful
505
Very good
161
Good
94
Okay
38
Fair
26
Mediocre
6
Poor
23
Summary of reviews
Guests say
Guests generally appreciated the hotel's location, noting its proximity to attractions and beautiful views. However, there were significant complaints regarding service, with many guests finding the staff unwelcoming or unhelpful. Cleanliness also raised concerns, particularly with housekeeping not meeting expectations. Overall, while the location is a strong point, improvements in service and cleanliness are needed.AI-generated from customer reviews
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Score by provider
8.6 out of 10
14 reviews
9.3 out of 10
9 reviews
All reviews
Pros (+) Very convenient to the restaurants and shops. Also located right across from the docks.
Cons (-) The floors were dirty in some areas and the hotel could use a little facelift.
Pros (+) Valet was very helpful ! Saturday July 4th I stayed ! Front desk was very helpful
Pros (+) Great rooms, great water view, super clean
Cons (-) Only two treadmills and one elliptical, and elevation function on neither treadmill worked. A small thing, but kinda important to a workout.
Pros (+) Was in Portland for one night and wanted to stay in Old Port to enjoy the sights, sounds and seafood! The hotel is welcoming and beautiful. The rooms are very nice and the staff was great. The location was very convenient to some of my favorite places in the area including Gilbert's Chowder House, LeRoux (retail) and of course, the waterfront. View from my harbor view room was outstanding.
Cons (-) My only complaint was that for the steep room rate, breakfast was extra. I booked through American Express travel and am a Platinum card member. Seems like a cup of coffee and a bagel isn't a whole lot to ask for when I've spent $450 for the room.
Pros (+) The staff was great, it was very clean, on the edge of the Old Port, the pool right downtown.
Cons (-) There isn't an option for parking for free ANYWHERE near the hotel, so valet is literally your ONLY option for overnight. Other hotels in the downtown have free parking overnight relatively close, Hilton has none. I splurged for a nice room for my son and I to have a special time, but had no clue I'd be paying extra 20% after I arrived, all to leave my car there and then have to uber everywhere or...
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Pros (+) Rooms are very nice and comfortable.
Cons (-) For the price I would like to see a simple complimentary breakfast.
Pros (+) Other than the fire alarm issue the stay was very comfortable.
Cons (-) We were there for a medical reason. Went to bed early but a homeless person was able to get to the fire alarm and pull it. We had to evacuate & couldn't get back to sleep. That issue needs to be addressed so it doesn't happen again.
Pros (+) Room, staff, breskfast. Proximity to Standard Bakery Lication.
Cons (-) Valet parking is good but expensive
Pros (+) Friendly staff. Downtown.
Location
65 Commercial Street, Portland, ME 04101
What's nearby
- United States Customhouse119 m
- Old Port0.4 km
- Commercial Street0.4 km
- Shipyard Brewing Company0.4 km
- Abyssinian Meeting House0.5 km
- Portopera0.6 km
- Maine Narrow Gauge Railroad Co. & Museum0.6 km
- Cumberland County Civic Center0.8 km
- Wadsworth-Longfellow House0.8 km
- Portland Observatory0.9 km
- Maine College of Art0.9 km
- 68 High Street1 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hilton Garden Inn Portland Downtown Waterfront
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See most recommended stays in PortlandGood to know
Value for money | 7.8 |
|---|---|
Distance to city centre | 0.6 km |
Nearest airport | Portland |
Distance to airport | 5.0 km |
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