Kayak/booking.com messed up my reservation
Kayak and/or apparently booked a smoking room for me even though I requested non smoking. Luckily they had a non smoking available when I arrived but if they hadn't it would have been awful as I am allergic to cigarette smoke.
The bed and chairs were clean and comfortable
Some maintenance was skipped before my check-in. Bathroom sink was dirty, toilet was dirty, stove had two electric burners but only one worked.
Staff was terrible and the rooms were disgusting.
Took half hour to check in, initially sent to wrong room with other guests inside..
Get what you pay for.
The proximatity to the freeway.
Towels and bedding were stained. Bathtub had soapscum residue, and their was not fan/vent. Mildew was present on the ceiling. The carpet had stains and there was a layer of dust on a few pieces of furniture. We also saw a roach motel on the floor, by the nightstand. Also, the checkin receptionist stated that she steals people's info for her Netflix, because she doesn't want to pay $7.99 for it so she can watch the show Scandel. The parking lot was littered with trash, and the grab and go breakfast was stale and tasteless.
Location was adequate and nice and clean room.
There was a fire @ 0330. It was a miserable night with the worst timing. It wasn't the staffs' fault with the fire situation, but how they handled the situation and compensation post fire was the problem. Management offered 25% off of one night. I thought that the whole night should have been compensated because of the time of night that the event occurred. It wasn't a good experience.
Extended Stay Philly
Staff, Hotel, and overall the hotel itself was nice
Lumpy beds, terrible pillows. Had the unfortunate timing with guests that were smoking weed.
The manager was nice.
Probably the nastiest hotel that I have ever stayed in. My niece found a condom in the dresser draw, the towels were dirty, everything was just awful. I will do everything in my power to avoid staying at this hotel, ANYWHERE in America, not just Philadelphia. I will also do my best to keep people away through WOM and no matter where I am. It was just awful.
Stay away from smoking rooms because it smells lik
You have a bed to sleep on and close to the Airport so it won't cost you much to order a cap or uber.
Kayak gave me the smoking room which was very smelly, I've been in many hotels with smoking rooms but this one smelled like ashtray. The housekeeping only come to clean rooms in the early morning, if you leave by the afternoon no one will clean your room. Also all hotels in the area have a free shuttle to the Airport but not this one which is something I think they should consider.
With a stay at Extended Stay America Philadelphia - Airport - Tinicum Blvd in Philadelphia (Eastwick), you'll be within a 15-minute drive of Wells Fargo Center and Citizens Bank Park. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is complimentary during limited hours.
Based on 1,586 reviews
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