ibis Paris Opéra la Fayette

The location was excellent, the staff was helpful & nice and the breakfast was good

The house keeping wasn’t up to the expectations

The room was pretty comfortable, the bed was very comfy and they made up our room nicely, it was very clean too. We also liked the breakfast and the hotel location. We were told that the elevator was not working several times and gratefully placed on the second floor which made our stay better as we didn't have to go through that many stairs.

Some of the staff, like the night guy and breakfast staff were very polite. However we felt some staff at reception wasn't very attentive, in some situations and really just didn't care much. We had a wedding to go to and had asked for an iron, were told multiple times that it wouldn't a problem but then when we actually needed it, it wasn't available for about the next 2 hours. The staff didn't try to help us or even apologised for not making the min effort in getting it sorted. It would have been fine in any other situation but we had to end up going to our friend's hotel to get our stuff ironed...Reception could have been a bit more attentive to the whole situation. We both used to work in hotel receptions so we know how it can get but a bit more attentiveness could go a long way!