Trips
Empress Inn and Suites by Elevate Rooms

Empress Inn and Suites by Elevate Rooms

6.1
Good

Based on 2,072 reviews
 
5951 Clark Avenue, Niagara Falls, ON L2G 3W3, Canada
  +1 905 356 3700
Empress Inn and Suites by Elevate Rooms - Niagara Falls, ON, Canada
Check-in
Check-out
Compare vs KAYAK |
KAYAK $58
Hotels.com $58
Booking.com $60
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Hotels.com
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Booking.com
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Rooms

Check-in
Check-out

Queen rooms

$60+

Photo
Bed type
Provider
Nightly Base Price
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Unknown
$60 per night
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Unknown
$73 per night

Standard rooms

$58+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Queen bed
$58 per night
IMAGE
Queen bed
$58 per night
IMAGE
Queen bed
$60 per night
IMAGE
Queen bed
$67 per night
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Queen bed
$72 per night
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Queen bed
$72 per night

Reviews

Traveller rating

82
150
104
79
8

Time of year

Traveller type

Show reviews that mention

+
clifton hill
niagara falls
close to clifton
walking distance from the falls
free parking
close to falls
hair dryer
falls attractions
tv channels
fridge and microwave
great location
hairs in the tub
clean room
great price
remote was re programmed
work tv
stop for the red line
bed was comfortable
  • Poor
    Jul 2016
    2.0

    The manager and staff were very disrespectful and rude. We had confirmed a check in time of 8am days before our trip yet they denied us a room and argued with us for two hours until I called bookings.com. The room itself was cleaned quickly but not well. I would not have written a bad review if they had spoken to me with respect.

  • Mediocre
    Jun 2015
    2.5

    Bed bugs!!! and management will not take ownership

    There was abosolutely nothing to like about this place except its location. Upon check in, the room assigned to us had yellow stains on the pillow and excessive hair when comforters were lifted. I was staying with 2 kids so I had to make sure the took was super clean. Anyways, after discovering the stains and hair, I went back to the front desk and asked to have our rook changed; he immediately grabbed a couple keys and took me to a show completely opposite to us. The room as he opened had this strange odor; so I went ahead and checked the pillows and BAMM...bed bugs here bed bugs there. Bed bugs every where! The staff felt very embarrassed. Took a photo to show his boss in the morning (I did too for evidence evidence ) .

    Hmmm...bed bugs under pillows and comforters, yellow stained pillows, hair every where, cockroches under "clean" towels. The staff is extremely rude and will not take ownership of anything that may be wrong with the room.

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About

Overview

With a stay at Empress Inn and Suites by Elevate Rooms, you'll be centrally located in Niagara Falls, within a 5-minute drive of Horseshoe Falls and Skylon Tower. Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

Hotels.com

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

6.1 Good

Based on 2,072 reviews

8.5

Location

5.7

Service

1.6

Amenities

0.0

Pool

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Increased accessibility
ATM on-site
Room service
Casino
No smoking
Restaurant
Air-Conditioned
24 Hour Front Desk
Free parking
Designated smoking area
Storage available
Babysitting or child care
Concierge service
Laundry facilities
Laundry service
Bar/Lounge
Safe
Free Internet
Pets not allowed
Washer/dryer available in-room
Grill

Location

Most popular landmarks

  • Niagara Falls Tower 277 m
  • Skylon Tower 0.4 km
  • Queen Victoria Park 0.4 km
  • Niagara SkyWheel 0.6 km
  • Ripley's Believe it or Not 0.6 km
  • Louis Tussauds Waxworks 0.7 km

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