|"Very friendly and capable staff!"||(in 336 reviews)|
|"Love the free warm cookies"||(in 22 reviews)|
|"Very nice and clean rooms."||(in 282 reviews)|
|"Elevators were a nightmare"||(in 107 reviews)|
|"The room was not clean."||(in 289 reviews)|
|"Room service not present makes place trashy"||(in 13 reviews)|
|room was small||in 1,229 reviews|
|great location||in 962 reviews|
|friendly staff||in 797 reviews|
|times square||in 381 reviews|
|rooftop bar||in 309 reviews|
|bed was comfortable||in 241 reviews|
|great view||in 195 reviews|
|elevators were slow||in 194 reviews|
|front desk||in 178 reviews|
|bus terminal||in 79 reviews|
|penn station||in 71 reviews|
|warm cookies||in 56 reviews|
|port authority||in 42 reviews|
|room service||in 34 reviews|
Room itself was clean and fine for what I reserved
On checking, I was initially charged $350 for my $200 room. It took a bit of effort to convince the one person behind the desk that he was overcharging me, including producing a printout of the reservation. Check-in was a 40 minute wait - at midnight. "City view" delivered - there was a fake facade 20' from my window on the second floor that I was looking at the inside of, with another tall building across the street from that. Just outside the window was a 15' gravel roof covered with trash. Coming and going involved going through a gauntlet of folks smoking pot and tobacco at the front door. None of these items are earth shattering, but it does make me think that Hilton is off their game. Back to Marriot if I have to stay in a chain.
Please call to discuss thank you.
The staff were very accommodating and friendly!
Explain the roof access. Both elevators did not go to the roof deck.
Rooms are more spacious compared to many other Midtown Manhattan hotel rooms. This is the best value for every dollar you spend!
They gave us free cookies on Valentine’s Day. The bed was super comfortable. The bathroom was clean and the shower was hot. There are so many great restaurants around. I was able to hook my laptop up to their tv using an hdmi chord so i could watch whatever I wanted. Great location and great price. I would definitely stay again.
The room was cold and the heat kept turning off. Eventually the room warmed up. But if they are expecting guests they should have the heat on. I also wish that the room had a mini fridge. Besides those things I had a fabulous stay.
Clean and modern
Extremely noisy, walls and doors were paper thin. Could hear every noise in the hall
Everything was great, the staff was super friendly and helpful. Our room was clean and comfortable.
Small hotel rooms and insanely crowded lobby
Location proximity to port authority and subway
The room was so small I could barely put my suitcase on floor without it hitting the bed. The bathroom was half painted. The lobby was so crowded that I had to wait for 3 elevators to fit (multiple times during my stay).
Won't stay here again
The staff was friendly.
The elevators were very very slow. They would stop at every floor and sometimes you waited 15 minutes to get on an elevator. There wasn't enough seating in the lobby and it was quite small. The room was always cold despite turning the heat up. Make sure you wear socks all the time in the room to keep you feet warm.
DoubleTree by Hilton New York Times Square West offers guests convenient access to the Broadway Theater District. This makes this hotel an attractive destination for any Broadway lovers and theater aficionados. The hotel also offers guests amazing views of the Hudson River, the legendary Empire State Building, and downtown Manhattan's beautiful skyline. The location of this hotel also offers close proximity to the Madison Square Garden, the Chrysler Building, and Rockefeller Center. Other iconic attractions are also nearby. With all of this, guests are able to stay in a hotel that's in the middle of it all.
The friendly staff at this hotel welcomes guests immediately with a delicious chocolate chip cookie. Service like that is hard to beat and immediately makes guests feel welcome. Once guests check-in, they'll be able to settle into their rooms and find an inviting, 40-inch HD TV that offers a wide array of channels and movies for plenty of entertainment. A coffeemaker and ergonomically designed workspace also inhabit the room to make each guest's stay even more enjoyable. After all, if guests are staying on business, they're certainly going to need a nice, organized workspace to plan out projects and meet strict deadlines.
Free access to wireless Internet is also offered to every guest and blackout curtains are available for light sleepers who need a completely dark room for comfort. The hotel also offers a delicious restaurant serving up American favorites all day long. Guests can head to the hotel's rooftop lounge to enjoy live music and breathtaking views.
based on 7,223 reviews
Policies vary by room type and provider.
All reservations at DoubleTree by Hilton New York Times Square West – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
DoubleTree by Hilton New York Times Square West is located at 350 West 40th Street in Hell's Kitchen, 0.4 km from the centre of New York. Times Square is the closest landmark to DoubleTree by Hilton New York Times Square West.
Check-in time is 15:00 and check-out time is 12:00 at DoubleTree by Hilton New York Times Square West.
No, DoubleTree by Hilton New York Times Square West does not offer free Wi-Fi.
No, DoubleTree by Hilton New York Times Square West does not offer free parking.
No, DoubleTree by Hilton New York Times Square West does not offer free airport shuttle service.
DoubleTree by Hilton New York Times Square West is 10.3 km from New York LaGuardia.
Yes, DoubleTree by Hilton New York Times Square West is a pet-friendly hotel.
No, DoubleTree by Hilton New York Times Square West does not have a pool on-site.
DoubleTree by Hilton New York Times Square West has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.