Great staff, very attentive
Nice hotel, so-so service
Spacious, modern rooms. Great location.
Service was OK but not as professional as other hotels (e.g. housekeepers never said hello in the hallways, front doorman usually waved at us when we walked through the door, but rarely actually opened it for us. Was turned off by the front desk person telling us that they normally charge $150 (!!!) for early check-in. That's ridiculous. She waved it for us because her manager wasn't there, but I've never heard of such a thing before. The $75 deposit is also weird. It's understandable given the iPad in the room, but even that seems anachronistic these days. Who doesn't have a cell phone that provides the same functionality?
Okay gym Clean, modern room
Fan-tastic, would stay again!
Wonderfully supportive staff, friendly and helpful. Room was simple but hip and elegant, fresh and clean. And perfect location for my event at the Javits. I'll definitely book at the Cassa Times Square again in the future :)
Better than expected
The hotel is one of the best we've stayed in everything was clean nice and the bathroom was great along with the comfortable beds. Usually when we go to hotels I'm a little skeptical about the cleanliness of the room and bed and I cover the pillows with my own bedding but this place was awesome didn't have to do any of it. Would stay again and the noise level in time square wasn't bad at all.
Paid 75 dollar deposit and the one refunded me 53.00 and couldn't really explain the charge.
The rooms were spacious and very modern. the hotel was right by times square
The hotel is not finished yet but when it is it will be even better
Trendy, Contemporary Cool
The staff are awesome! It feels like a very contemporary and trendy hotel. From the "less is more" interior design, to the clean lines of the rooms, the high tech features in the bathroom, lighting fixtures, even the alarm clock is an iPad! How cool is that? All of these things add to what some might call a European look, or contemporary. I really felt at home there, being a professional photographer/graphic designer, it hit home with me on all kinds of levels. The location is great! just minutes from Times Square. We will be back!
Are you ready for the negative? Ok, here it comes...the pens. The pens they use at the front desk just don't go with the rest of the decor. I think they either need something in brushed aluminum or mat black.
Based on 3,828 reviews
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.