Milan Van Rentals

The car was brand new and the pick up and drop off process was seamless and quick

Easy. Helpful. Good location.

Didn’t have our car. Made us pay triple for another.

The car was rented in Italy from Hertz at a competitive rate. The car size and model was as we expected. As a matter of fact, it was an upgrade to us, since it was a Hybrid model and we did not ask for it. This feature of course saved us gas. The car was new (only 987 km). It came with insurance coverage but no 3rd party damage and injury (the so-called collision coverage). We had purchased collision coverage through Kayak from home at very competitive rates. So we were fully covered. Returning the car was quick and easy. No issues to report.

Not the friendliest people but we got the job done.

Drop off and pick up were incredibly easy and we picked up at one airport in Milan with drop off an another. We had no issues with the vehicle and it was exactly what we had reserved.

I booked the car in italy. I took videos of the car prior to driving it out of the lot to protect myself. Surely enough, they are charging me 160 euros for “new cosmetic damages “. Not true! The damages are clearly seen on my video and pictures. They are a scam. I’m fighting the case hoping they don’t unfairly take my money. Dont book with them or the main company, Hertz.

They didn't had my reservation and i couldn't get a car!

The staff at the desk in Milan didn’t speak a word English and even when we tried to just give our name they referred us to call the call centre to check in and they relayed to the staff. It took forever and was bizarre we’ve never had this. Then the car booked wasn’t available and a suitable replacement wasn’t available. So we ended up having to cancel and go to another desk and pay more as a ‘walk-in’ to a different rental company.

only thing to argue is that after 1500 km ride i got the message of low oil level and i had to buy and add 1l of oil ; dont think that is normal and shouldnt really happen

The price was defrint

The line was so long and understaffed I walked over to another car rental and had keys in five minutes. Got a nicer car for cheaper too. My family laughed as we got to our destination 45 minutes later that we would still be waiting in the rental line. No joke! We waited 30 minutes. Probably would have been another hour at least before we would speak to someone.

Beware… AVIS will NOT guarantee your rental. I had a van reservation and planned all my trip with this van. To my surprise they DID NOT honor the reservation and ruined my travel plans… Their solution? NOTHING… they simply said, “We can’t do anything about it, go to the airport office and see what you can get.” Just like that… I lost money on my hotel reservations and travel plans. I would NOT trust them ever again.

fill up the tank before returning !!! I got charged 130 euro for the empty tank (I rented a compact hybrid with a 9 gallon tank - approx 30 euro to fill it up)

Elham Sajadimolanjani at Rome was amazing. She explained everything well and helped us a lot. Everything was amazing with Elham! :)

The rate was high.

Giulia was FANTASTIC. she was knowledgeable and gave me good advise on my trip. I think I had a better trip because of her. Also the gentleman who took the vehicle in return was very friendly. Because of them, I will absolutely rent with you again

Great front desk help!!

Pick-up was a nightmare, and we ended up with a lot of extra, unintended charges. Do not take the offer of the gasoline service (described to us as 'no extra charges on top of regular fuel prices; we're the only company that offers this, and it is for customer convenience'). Also, if they offer you anything at all that appears even slightly different from your original purchase, decline immediately... they never mentioned 'upgrade', 'extra charge', or 'would you like...'; they simply said 'here's this newer car we're giving you' and BAM I got an exorbitant upgrade charge on my bill that nearly doubled the original total!

Sicily by car did a "bait and switch". We had booked a luxury car, and they told us we did not have the right credit card. They offered a lower level car for more money to be paid -- pretty much held us hostage (we were being blackmailed). We did not end up renting the car from Sicily by Car. We are going to fight with "Kayak", "Rentalcars.com" & "Sicily by Car" to get a refund for services not received, services not as promised and being blackmailed, held hostage at the beginning of a vacation - leaving us with a bad taste in our mouth. I would strongly recommend Kayak and Rentalcars.com look at how many complaints they have received of such nature and kick them off potential choices to rent from (if they want their reputation to be intact). I would love a call back / communication from a person at Kayak and/or rentalcars.com and walk through the horrible experience.

All worked well, upgraded to new car,

I want abke to get the car

Quick turn around. The only thing was our car wasn’t in position of where we were supposed to pick it up.

Very helpful staff

Understanding of steering wheel adjustment. Oil light coming on Screen washer warning light

They canceled my reservation without authorization and then tried to charge me double when I arrived to check in for my rental. Never will use them again.

Bought insurance, they tried to charge me for damage that was already there, even though I had full insurance from them.