Car rental at Milan Malpensa Airport

Cons: I reserved through Kayak for $35/day. The final bill was for over $100/day.

Pros: Really nothing.

Cons: They tried to give us a car under the category we had rented. when we asked to change, the staff wanted us to pay more for a car full of cigarete smell because "there is no other car". after more than an hour negotiation, they agreed to give us a new car which was all the times at the parking. Also the staff in the picking/dropping point is really unhelpful, all the times smoking and no attention to customer at all.

Cons: Avis was closed at 730 am and I didnt know where or how to drop off the car it was a terrible experience

car rental

Pros: we were given a much smaller car than we asked for. when we asked them for a car the size we ordered and we were told take it or leave thats all they had. they made no effort to at all to find us another car. we asked for a refund, they told us to go upstairs as they couldn't do it from their office, well, imsure you can guess what happened because nobody seemed to know what they were doing. so no refund and a most horrible start to our vacation. so we ended up paying for a car we didn’t have .

Cons: poor customer service.

Cons: Tank was not full when we received the car; the agent tried to trick us into upgrading for a good price, only to discover that the charge would have been double that of the car reserved.

Pros: Nice car, but smaller than what was promised

Cons: Drop off was difficult without any help. Cost was much higher than estimated originally

Pros: Friendly staffer at malpensa airport.

Cons: After hours Key drop box at canazei office. Also, was disappointed to have rented automatic Audi a3 or similar and getting a manual fiat 500.

Money back

Cons: I didn’t rent the car because Avis employee in Malpensa airport told me they can’t accept my driving license, and I paid 36$ as damage assurance and I sent to you from 4 days to send back because I didn’t take the car , and till now no answer

Cons: Avis did not honor kayaks reservation in malpesa airport milan. They said the car that kayak held for us does not exist. They wanted to give us a small car . Very disappointed at avis and kayak

Just a mess

Pros: NothIng, cancelled my reservation and payed more at different rental.

Cons: 98 people ahead of me with only 2 counter open. At 4pm, when I got there, there were still people who came on a 11 am flight waiting to be served. Hertz, eurocar etc has no such issues.

Rip off

Pros: Nothing

Cons: They gave me a crappy car "fiat panda" they overcharged me with insurances coverage, the car had a bad tire that run flat after a day and obviously their insurance "don't cover tires", they want me to pay 400€ for it! Avis never again!

Cons: Late too much late

Harder than it should be

Pros: Final car was fine. Tough road to get there however.

Cons: Went through multiple cars to arrive at the one we kept. None were clean or what I paid for before that. Also was charged more than quoted on Kayak.