Shangri-la Boutique Hotel

Very good breakfast, some of the staff very helpful.

Instead of giving me the reserved room they moved us to a room with two bunk beds without a bathroom, without asking me for it. Electricity shortage and lack of water (during a shower). At the end of our stay they asked me to pay cash because the credit card machine wasn't working. Honestly I didn't understand what means "Boutique" in this hostel. You have to pay for towel

Great breakfast, decor and location. The majority of the reception staff were helpful.

They charge high prices for treks and when we didn't book a trek with them, the owner transitioned from very friendly to abrupt and unfriendly. We lost a luggage label over the course of a trek, and when requesting the bag back, the hotel said they would not be able to find the bag without this. As it turned the bag was lost and they then said it may have been stolen. With another hotel we stayed in, we also lost the label in a pocket at the start of the trek and they had no problem finding the bag. Again one of the reception staff became rude and confrontational, although the rest of the team remained kind. We cancelled our second booking with them as we found much better value elsewhere in kathmandu where for the same money you can have a double bed instead of bunk beds and a much nicer bathroom. We asked if they could give us any written confirmation that the booking was cancelled to ensure we would not be charged and they refused. I would suggest you stay elsewhere in kathmandu. There are plenty of better options.

Not all of the personal is competent. We booked the airport pickup and it did not work. Ate the hotel then, we booked a bus to Besisahar and the next day we almost missed it because they messed it up with the taxi driver in the morning. At 6:30 no taxi driver was there and the Personal at the reception did not know what to do. After some time they found a taxi driver but it turned out that he did not know where the bus station was .... long story short: we made it in time but it was quite a desaster!

Ok location

Rats are everywhere.