6.0 Good5 Jun 2022
Pick up at airport was late. When I got to the agency there was a problem with the van's air conditioning. They explained it was leaking water but they could give me some towels.... I said don't you have another van? So they gave me a 4 year old Chevy Express van with 45,000 miles on it. It was clean but very worn on the interior. It ran OK, but wasn't what we had expected. I would not recommend this company.
10.0 Excellent12 Apr 2022
The company is friendly and helpful. The car was clean. It was easy pick up and drop off. Highly highly recommend. Only two improvements. We had no idea there was a shuttle we could take from the airport to the place, as it’s not with the typical rental car companies. Second, the car didn’t have a full tank, so we had to calculate out how much to refill.
10.0 Excellent10 Apr 2022
Required a driver to take us to the off-site car rental office, which is 5 min drive to airport, and conveniently across from Costco. Very quick pickup and drop-off. At drop-off, the staff drove us back to the airport. The car had sizable mileage on it, and a few minor scratches, but in good condition. It blends in with local cars. The staff also was courteous and pleasant. Overall, happy with the rental primarily because of the excellent pricing and good service.
10.0 Excellent10 Mar 2022
Loved how easy it was to drop off the car after-hours!
10.0 Excellent7 Dec 2021
Great price for a great vehicle and service! We will use this company on our next trip to Maui for sure! The pickup and drop off process was fast and easy. I appreciated the local tips and info from the driver and desk staff. Very friendly!
1.9 Horrible12 Oct 2021
Kayak gave me exactly ZERO information on how to get a shuttle from the airport to this car rental place (which was called Little Hawaii Rentals, part of Ace Rentals). I was basically on my own getting to the car rental place. What's worse, is that I was on my own getting a shuttle from the car rental agency back to the airport. This two-bit company would NEVER EVER answer the phone. I had to eventually call an UBER. What a joke.
3.9 Mediocre26 Sep 2021
Printer in the office didn’t work, so I took up more of a wait time. The van I got WAS NOT LUXURY!!! Was charged for a full tank of gas and It WAS NOT FULL!!! Extremely irritated about that, especially when they took me to the airport in the same van in which you use the gas I put in it😑
7.9 Good25 Aug 2021
I was a little concerned that they don't use the standard airport shuttle to get you to the rental office, but it worked out ok. There was no line like at the bigger agencies. There was only one person working so it's good that there were no lines. The car was brand new. Still had temporary plates. Overall, it was a very positive experience.
1.9 Horrible10 Aug 2021
Please refund my insurance. They cancelled my reservation once we landed and never got a car
8.0 Excellent27 Jun 2021
YesToo Expensive