| Monday | 06:00 - 23:00 |
| Tuesday | 06:00 - 23:00 |
| Wednesday | 06:00 - 23:00 |
| Thursday | 06:00 - 23:00 |
| Friday | 06:00 - 23:00 |
| Saturday | 06:00 - 23:00 |
| Sunday | 06:00 - 23:00 |
Pros: cleanliness
Cons: more people working at the counter - only one and the wait was so very very long.
Pros: Pickup and dropoff were very easy. Had to wait for the shuttle bus for about 10 min.
Just what I wanted
Pros: No hidden surprises. Cost was as expected. Clean jeep.Good running.
| Monday | 06:00 - 23:00 |
| Tuesday | 06:00 - 23:00 |
| Wednesday | 06:00 - 23:00 |
| Thursday | 06:00 - 23:00 |
| Friday | 06:00 - 23:00 |
| Saturday | 06:00 - 23:00 |
| Sunday | 06:00 - 23:00 |
Pros: Staff was friendly and pickup and drop off was also fast and easy.
Cons: We were told we got the last full size car which would have been a huge problem since we had 4 people and lots of luggage. So thankful they didn’t try to give us a smaller car.
Pros: Staff was exceptional. I was assisted checking in at a kiosk and probably did it in less than five minutes. At the drop off, I was done in about the same time. I should have taken longer because I left my prescription glasses in the car. But they found them and contacted me before id even had time to file a claim.
Cons: I dislike the USB connection in the car (I know: a manufacturer’s problem). The unit never communicated adequately with my iPhone, wouldn’t display my map, and insisted on playing my music in alphabetical order, starting over each time I started the car.
Pros: Staff was friendly both at pick-up and drop off.
Cons: A Tahoe is NOT a Suburban or Ford Expedition, bit that's what we ended up with.
Cons: After driving away from the airport and turning down the high level of A/C set by the Enterprise, we smelled Cigarette SMOKE in the car and there were soiled spots on the back seat. I called and got a reference #.
Pros: Drop off was very easy. And shuttle driver was very friendly and helpful.
Great service
Pros: No delay at counter. Fastest pick-up I've ever experienced.
Pros: The car we got was neat and the staff offered a professional, informed and attentive service. I was very please with the service and would have no doubt about using them again in the future.
Super service, would have chosen a different car i
Pros: Pick-up and drop off were quick and easy, price was good, zero wait time for the shuttle.
Cons: Jeep Compass' seats provided little lumbar support, gas mileage was not very good. Wished I had picked the other model I could have had for the class I had reserved.
Great!
Pros: Super fast pick up and drop off! The Staff was great!
Cons: Nothing!
Dirty expensive car
Pros: Paid over 100$ for this car and got it dirty. Told the attendant at pickup and he shrugged his shoulders
Fast and good service.
Pros: Quick pick up process thanks for automated booth. Quick drop off as well. For brand new minivan, the price was good.
Great Experience
Pros: Quick Pickup Quick help and on our way Great Customer Service Excellent/Quick Dropoff Nothing to complain about
Cons: Weather proofing was coming loose on car, but I don't necessarily blame them for that since took a while to notice. It might have just started. Excellent company/process compared to my experiences with others.
Great car, fast service
Pros: The service was quick. They had a shuttle ready at the airport and the check in to get our car was quick and the staff were so kind. The car was clean. Most areas we went to needed compact parking so it was nice to have a car that worked for that. The return process was also very simple and I felt the price was reasonable with no hidden charges.
Cons: Nothing
| Monday | 06:00 - 23:00 |
| Tuesday | 06:00 - 23:00 |
| Wednesday | 06:00 - 23:00 |
| Thursday | 06:00 - 23:00 |
| Friday | 06:00 - 23:00 |
| Saturday | 06:00 - 23:00 |
| Sunday | 06:00 - 23:00 |
Pros: Very friendly staff
Cons: None
Cons: Nothing, it was great!
Pros: The pick up and drop off were both quick and very easy. The car was nicer than expected and the cost was excellent.
Cons: Nothing needed improvement, it was all great.
Pros: Professional staff.
Cons: Maybe not sell off cars next time they are sitting around waiting for a pandemic to end. Also maybe not gouge those of us who had to use our airline tickets before they expire and we all show up to Hawaii at once. I guess I’m glad I paid double instead of triple the price, or at least we had a car. Thanks for having a few left. The trip was great. The car was great. The price was not. I hope my donation goes to getting some more cars so I don’t have to worry about it next time. I’d have done the exact same thing if I was in your shoes.
Pros: Staff were friendly. Drop off was fast.
Cons: I didn't get a printed receipt at drop off and I still didn't receive an E-mail receipt. I need it for work
Pros: Skip the counter feature along with the ability to choose the vehicle was terrific. The drop off was also easy, the car was clean and worked well and the price was really a great value for Hawaii.
Pros: Yes
Cons: Costs of renting the car seemed excessive
Cons: We immediately returned the car seat we had rented and went to Target snd bought one. Yours was not safe snd unacceptably flimsy. If you’re going to rent them, get a really good one
Pros: Pick up was the easiest I’ve ever had. The staff were helpful and fast to assist with our car seats as well. Drop off was just as easy. The staff was courteous and kind.
Pros: yes friendly staff and easy drop off
Cons: Spoke to two agents at the same time during drop off. Having to speak to just 1 person would have been sufficient and less irritating.
Cons: Clean comfortable nice smooth car! They gave us a discount because the check engine light came on! A very nice gesture!
Pros: our first vehicle smelled of mildew, we brought it back and they gave us a brand new larger Jeep and gave us a day for free, it was more than we asked for.
Pros: Staff was excellent at pick up and drop off. It was the easiest pick up ever
Cons: There was a malfunction with the passenger door. I hope they pulled it before renting to the next customer. I mentioned at drop off and the guy credited me a day back for my troubles.
Pros: The service was really outstanding. The pick up and drop off from the Maui airport was the best I have ever experienced!
Pros: Easy to book, no wait at counter. Friendly staff.
Cons: Car could have been a little cleaner, had mant smudges inside
Pros: Quick and easy
Pros: My rental only began the next day after landing but the agent was able to get me a car that night.
Cons: Price was very high, but it's Hawaii so what are you going to do?
Cons: Nothing.
Pros: Pick up and drop off were quick and easy. Car was great.
Pros: Proximity to airport, ease of pick up and drop off, staff was wonderful!
Cons: Honestly, nothing. Will use again.
Cons: Rental was easy and fast. The car wasn't very clean inside or out, but nice car and easy process. Staff was pleasant and nice.
Pros: Very friendly staff. Good selection of cars to choose.
Cons: They were great!
Cons: Make sure to clean the inside of the windshield with window cleaner to remove the haze--want to see the beauty of the islands
Pros: Easy pickup and drop off. Being on site helped
Cons: More check-in staff during heavy traffic times would be good
Pros: The pick up line went quickly and the agent was friendly. When we arrived to pack up the car, the Alamo agent was also friendly and nice with showing us how to take the Jeep roof sections off.
Cons: When signing up for the Jeep, it would have been nice to know what the 'like' vehicle would have been in an instance we didn't get the car we specifically wanted.
Pros: Yes< It was a very easy drop off.
Cons: No complaints.
Pros: The staff at Alamo were all friendly and helpful. Also pretty great value at <$300 8 days (holiday week too).
Pros: Staff was great! Vehicle was great!
Cons: larger check-in area.
Cons: Little too expensive.
| Monday | 05:30 - 23:00 |
| Tuesday | 05:30 - 23:00 |
| Wednesday | 05:30 - 23:00 |
| Thursday | 05:30 - 23:00 |
| Friday | 05:30 - 23:00 |
| Saturday | 05:30 - 23:00 |
| Sunday | 05:30 - 23:00 |
Cons: Price gouging in Maui was ridiculous!!!! $1200 for a week is absurd!!!
Cons: Service was great and the process was easy. The prices were higher than usual in Maui.
Pros: We got upgraded to a Van and it was perfect!
Cons: Nothing, everyone/thing was great!
Cons: Calling customer service was horrible, in person assistance was good.
Cons: I dropped the car off and was charged $47 as I was standing in line at the airport, but I don’t see any emails about why I was charged this fee.
Pros: Drop off was fairly quick.
Cons: The “wildcard special” while the desk agent claimed to have a “full fleet” of vehicles was not so much a wildcard as your choice in color of your Chevy Spark. Would be less disappointed and more accurate to just call it a compact or budget rental than “wildcard special”.
Cons: We waited over an hour in the Maui heat trying to get our car. Not enough agents to help out the 20+ customers in line. Once we got to the desk, our agent was courteous and helpful. Your policy of charging extra for an additional driver is just wrong and not appreciated. Our car was ok but had been hosed down and was wet inside as well as outside.
Pros: Pick up and drop off was easy.
Cons: Better prices, but there was a huge surge so I get it.
Pros: Staff was ok. Drop off easy.
Cons: Cars are extremely overpriced right now I believe Hawaii is making up for what they lost in revenue during the Covid restrictions. To pay $1400 for one week versus $300 like we used to seems pretty ridiculous. Obviously you do it because you want to go but it seems evident to me what they’re doing with the prices… Making up for lost revenue.
Pros: Everything was easy! We upgraded and got a great deal for that. Front counter attendant was awesome.
Pros: Staff was indifferent. Not nice... but not rude. Simply going through the motions.
Cons: I canceedl my rental 3 days in advance but was never able to get in touch with anyone from Kayak or from Thrifty to discuss their cancellation policy. I called multiple agencies who told me I had the wrong department and then they transferred me to a different department only to be told that I had contacted the wrong department. They said someone would call me. No one has reached out. I will never use Thrifty again, and I probably won’t use Kayak again either. Terrible experience. I wasted so much time on my honeymoon.
Pros: Everything was super easy, but I was never told about the surprise $52 charge that I received once I arrived to the car rental place. If your going to charge it due to picking up in an airport you should tell people or add it to the price. Seems very dishonest and unprofessional.
Cons: Add the $52 tax charge to the price of the rental so it’s not an unwelcome surprise for people at the start of their trip.
Cons: The vehicle broke down and I had to leave the vehicle and walk to the airport to get a replacement. They do not answer the phone. When someone finally answered and I told them that I was stranded, they placed me on hold for 43 minutes.
Pros: Friendly staff and ease of renting
Cons: Price
Pros: Easy in. Easy out. The price I expected to pay is exactly what I paid. The car I expected to receive is exactly the car I received.
Cons: I honestly don't know. Maybe lemon air freshenner in the car?
Pros: Staff at Kahului airport were polite.....only two reps working with about 10 rep spaces empty..mgr actually came out of the back room and reminded that only drivers should be in the line, then she went back to her room,she should have gone to a computer and started helping..took forever to get to a rep...line was to the door...yes, that was with drivers only in line Returning the vehicle was much easier...
Cons: More reps should be on the floor...the play stayed packed each time the airport shuttle showed up. THERE WERE NO VEHICLES IN THE GARAGE TO GET!!!!! It was a joke.....several groups of people waiting for their vehicles....we waited probably 45 minutes....the mgr came out of her room again and told everyone in the garage area to just go pick a vehicle and get in it...ANY vehicle!!!! A couple of people found vehicles way back against a barrier and took them... our suv finally showed up...was reserved as FULL size....a Chev Terrain is NOT full size....A TAHOE like I booked is full size......Will have to seriously think about renting from them again at Kahului airport.....
Pros: No car available when we arrived and had to wait 30 minutes. Rented an intermediate SUV but got a full size which was way too big. Turned car in with a full tank but was charged $86 on final receipt. Even told the attendant I filled the tank and showed him the receipt and he said okay.
Cons: Not many choices of premium cars.
Pros: Pick up process was easy and fast; counter agent was efficient and friendly.
Cons: Pick up damage assessment only requires damage larger than a golf ball however when returning the car agency documented damage outside those requirements
Pros: Great car and service. They got us in and out quickly and we had a camera convertible. Perfect for our trip
Pros: Great staff, easy pickup and drop off
Cons: Everything was perfect First time renting from them and I recommend
Cons: Car was not vacuumed. Smelly and full of foot prints and dirt
Cons: Vehicle was not cleaned inside well. Also hidden fees.
Pros: Very clean car that we got to pick which was fun. Overall, easy process, friendly staff, would rent again.
Cons: The transmission in the car itself seemed like it was about to go out, but we made it through the vacation without any issues, so we are thankful for that!
Pros: Nothing. There was no easy way to pick up the car
Cons: Alerting cruise passengers that the distance to a pick-up would be 25 miles.
Pros: Loved the car selection process.
Cons: N/A
Pros: Pick up and drop off were both fast and easy, and the staff was excellent
Cons: Help getting the luggage to the car
Pros: Jeep life was amazing as we drove around the coast of Maui! Everything was great from the check in and pick up to the drop off. Everyone was very friendly and helpful! I highly suggest upgrading to the Jeep to get the full Island life experience! Be ready to jump out and put those tops back on if you happen to catch an afternoon shower!
| Monday | 05:30 - 23:00 |
| Tuesday | 05:30 - 23:00 |
| Wednesday | 05:30 - 23:00 |
| Thursday | 05:30 - 23:00 |
| Friday | 05:30 - 23:00 |
| Saturday | 05:30 - 23:00 |
| Sunday | 05:30 - 23:00 |
Pros: The counter staff gave us a hard sell on insurance. I told her we had insurance from Kayak, but she insisted that Kayak did not sell full coverage insurance that full coverage had to be purchased from Dollar.
Cons: Have the insurance charge from Kayak show up on the Dollar reservation.
Pros: Pick up was timely, there were a fee cars to choose from. Drop off was easy.
Cons: Underage fee was $28/day for drivers under 25
Cons: The cost of the Rental was outrageous! $2500 for 1 week. It cost more than our accommodations did. But I hear that’s the going rate on Maui now. It was a hard pill to swallow!
Pros: Car was fun to drive
Cons: Not your fault but better airport signs for drop off location
Pros: There was nothing I liked about dollar rental car in Maui. They were a total ripoff. The car had a flat tire and I was charged a $939 dollar towing fee.
Cons: The best thing that could happen is if they go out of business in Maui so they can not rip off other consumers.
Cons: Prices way too high. Would have rented for 14 days instead of 1 day if prices were more reasonable. Will take Uber and buses instead.
Pros: Affordable and such an easy, convenient set up at OGG!
Pros: The Kia drove very well. Loved the car. It was clean and comfortable
Pros: Staff was very helpful and accommodating during pick up and drop off.
Pros: No wait
Cons: Understanding the total bill
Pros: Everyone was Wonderful! Pick-up took awhile, but drop-off was amazing!
Cons: Shorter wait time to pick up, but really everything was Great!
Cons: Had to pay almost $400 in various “fees” once I got to the airport which was ludicrous and then only to find the car was delivered with only half a tank of gas. Luckily we noticed before we left the lot and had it filled up.
Pros: Fit 6 people
Cons: No room in the trunk/back for luggage.
Pros: Smooth process and we were happy with the vehicle in the very way
Cons: As with all cars in Maui, or so our understanding, was overpriced. We also had to wait at pick up bc none were available
Pros: All went very smoothly
Pros: STAFF was AMAZING!
Cons: The vehicle interior was FILTHY, sand and particles on the seat, dash radio council filthy, dirty
Pros: Location.
Cons: Honest realistic pricing..... and stop with the upselling you are NOT giving good deals. “Only $50 dollars a day more”.
Pros: No prob with car
Cons: Price went down $100 between when I booked it and picked it up, would not refund diff.
Pros: The price was great!!! $304 for a mid sized sedan fir 9 days!!!!
Cons: WiFi at the pickup desk do I could show the Agent my negative Covid test on the Hawai’i travel website. It took 10 minutes of me standing outside fir better coverage before I could get a page to load.
Pros: Staff was friendly. Drop off super easy.
Cons: There was no windshield wiper fluid.
Pros: Pick up AND drop off were super easy and very Covid-friendly! Much appreciated.
Pros: Alohakele was very helpful
Pros: The Chinese girl at the checking in counter was my prime reason for rating this car rental experience as Excellent. Instead of trying to up sell us; she was extremely helpful with her suggestions and friendliness!! A refreshing experience!!
Cons: Nothing!! We enjoyed this trip!!
Pros: Staff was friendly and swift. Very helpful with local recommendations as well.
Cons: Was a great quick experience overall
Cons: There was food trash in the glove box
Cons: Signs for car rental return at Maui airport could have been larger
Pros: Fast service. Clean car.
Pros: Car was as described.
Cons: Dollar rental gauges customers on insurance. A 300 dollar rental required 600 dollars extra in insurance. Hard pass
Cons: The agent to rent us a much more expensive vehicle than the one we reserved; then pushed for the insurance & prepaid gas; none of which were necessary!
Good value for rental car in Maui
Pros: Easy pickup and dropoff. Car performed well. Charger drove nicely.
Cons: Interior not as clean as I would expect and exterior had several scratches. Perhaps due to car having 35K on odemeter.
| Monday | 06:00 - 23:00 |
| Tuesday | 06:00 - 23:00 |
| Wednesday | 06:00 - 23:00 |
| Thursday | 06:00 - 23:00 |
| Friday | 06:00 - 23:00 |
| Saturday | 06:00 - 23:00 |
| Sunday | 06:00 - 23:00 |
Cons: The customer service rep was excellent
Pros: Good car and easy process
Cons: Drop off at airport price was so much higher than local drop off
Pros: Staff was great.
Cons: Car smelt bad, like throw up
Pros: No complaints -- easy pickup, easy dropoff. No lines or waiting.
Cons: They had only one guy at the counter even though the line was out the door and down the hallway. I stood in line for 1.5 hours
Cons: loved my cute little Nissan Juke! Quick, friendly check in. Easy drop off!
Pros: The staff were professional.
Cons: I got upgraded to a bad car. The black Buick Verona was too big for Hawaii's tight roads. The black interior was too hot. And I had to take it back in for a air bag check.
Pros: Everything was very good.
Cons: Nothing
Cons: A long wait at pick us after a long day I f traveling was a disappointment
Cons: They didn’t have the car they assigned me. They corrected it downstairs, but they gave me the car under a different name, I didn’t catch it, the person at the exit didn’t catch it, and when I dropped it off I had to go to the counter again to get it fixed so I could leave. Took to much time since.
Pros: Once we got to the rental center everything went well
Cons: The line for the shuttle from the airport to the rental center was crazy long, probably 60-70 people? It was a disaster. We Ubered to the rental center.
Pros: Reasonable price
Cons: Car in poor condition and not user friendly to change drop off time.
Pros: Quick and Friendly
Lacey in Kahului was great, but national reservations did NOT Try Hard
Pros: Initial rental agent (Lacey) gave excellent customer service.
Cons: When I tried to extend the rental, national reservations agent quoted me 4X the going rate.
some good some bad
Pros: drop off was very fast and smooth, person who helped me was very friendly
Cons: pick up was very slow. waited in line to get on shuttle for very long time, then waited in line at facility for very long time. only 3 people working the counter. car was dirty especially windows and mirrors, I had to clean them off to see properly. also driver side frnt tire was low, had to add air.
Wont ever do again
Pros: Took ovwr an hour for them to get the car, rude staff, only would talk to me if we were willing to upgrade. Worst experience i have evef had renting a car
Long waits
Pros: Car was great. Customer service reps were very freindly
Cons: Took 45 minutes to get to Avis rental office from airport even though it was a 5 minute drive. Long line at airport Then took another 45 min to get to counter Then waited for car in lot for 30 minutes
Satisfied but room for improvements
Pros: Friendly staff and great inventory of newer vechicles. Drop off and shuttle to airport was quick and easy. Clean vehicle interior. Vehicle ran well and performed to expectation.
Cons: Check in took 60-90 minutes waiting in line which is too long of a wait for my patience. We rented a beautiful low mileage Ford Mustang convertible. Vehicle could have used a car wash. Most of the vehicles in the lot appeared to be in need of a rinse down.
Pros: Super friendly staff!
Cons: The car was filthy on the inside
1.5 hour wait to pick up car
Pros: The car was in great shape and a good value for the money
Cons: We waited 1.5 hours in line/waiting for the car to be cleaned. It was busy Saturday, but they were severely understaffed and we spent an hour longer than we anticipated to get the rental car that we had a reservation for.
Just ok
Pros: Plenty of room for luggage
Cons: The minivan was several years old, a bit scuffed inside, and the engine made funny sounds at times.
Cons: Everything
wait, wait, and wait
Pros: van driver was full of good info
Cons: Apparently Saturday evenings around 10pm all checkouts are done manually since the software on the mainland is updating. This caused about 20 minute wait time with 3 people in line.
Pros: Lots of cars to choose from.
Cons: The first car we rented was in horrible shape. I wasn't sure if it would even make it back to the car rental location. The second car was better and the swap out of cars was painless.
Cons: Pick up time took much longer than it should have
| Monday | 05:30 - 23:00 |
| Tuesday | 05:30 - 23:00 |
| Wednesday | 05:30 - 23:00 |
| Thursday | 05:30 - 23:00 |
| Friday | 05:30 - 23:00 |
| Saturday | 05:30 - 23:00 |
| Sunday | 05:30 - 23:00 |
Pros: Drop off was easy.
Cons: There was a massive line of people waiting to pick up their cars and one person at the desk available to help customers. I think it took us two hours of waiting in line to get our car. It was very frustrating and made the price not feel worth it, I would be hesitant to rent with Hertz again in the future.
Pros: The new drop off pick up at the airport is amazingly convenient! All my trips will be to Maui bc it was so easy!!
Cons: Not one complaint!
Pros: Pick up not smooth. Had to chase down an employee to get right size car
Cons: Car pickup was very lengthy. At least 45 min waiting. I know it’s Covid. That’s a long wait after a long walk after a long flight.
Pros: I was unable to p/u the car because I did Not have a cell phone the check in agent refused to give me the car for that reason.A short time (30min) later by wife came up with her phone and I was given the car.
Pros: Easy drop off
Cons: They want to charge my an extra $15 a day for my husband to drive the car... we booked a full size SUV which stated pathfinder or similar (picture of Tahoe was on it) we got a Ford Explorer, which doesn’t fit 4 medium size suitcases like the description stated that it did.. staff argued with me when picking the car about the size... car was dirty inside, seats were stained for the amount of money should have received better service. We will never rent with hertz again!
Pros: Pick up and drop off were very easy.
Cons: Nothing comes to mind.
Cons: Big line for pick up (compared to every other car rental place) and excuse was “someone didn’t show up.” When I dropped off there was no one there. When I finally got out of car and looked for someone they excuse was the one person working “must have gone to the bathroom”. Not sustainable service and COVID is not an excuse (not same experience with other rentals). I go to Maui every month and will not use Hertz again.
Pros: Staff was absolutely amazing!!
Cons: Amazing service!! Thank you so much.
Pros: Easy pick-up and drop off.
Cons: How about telling us in advance there would be $120 in taxes on a $227 rental. At least I’d be better prepared to know that type of tax was coming.
Pros: The entire experience was very positive!
Cons: It would have been nice to have the car ready when we got there, but it is understandable that this won't always be possible.
Pros: Staff was quick efficient and nice
Cons: The car should have been serviced more. Tires we’re out of air, computer problem in the car caused the audio to reset multiple times in a drive, could not charge anything on the usb drive, and I was getting warning signs about maintenance malfunctions.
Pros: Very friendly staff!
Cons: As a first time car renter I was not familiar with the process of picking up and dropping off. I would have liked more info but I could have also asked more questions. Overall, easy and good experience and everything went well!
Pros: Rental location is literally across the street from the terminals therefore you can walk across the street instead of taking a bus like many airport shuttles.
Cons: 1) Check in staff - stoic and very intimating and ASKed for the State of HI paperwork/scanner and insisted that we MUST carry the pink COVID paperwork with us for EVERY transaction on the island. We never experienced such hostility during our 9 days. 2) Overall CUSTOMER SUPPORT - NO HUMAN for customer service to resolute our inquiry. False rental agreement, at least, no disclaimer for $95/day additional charge vs $13.88 on the weekly contract. By reading other feedbacks on che
Pros: Amazing price!
Cons: Nothing.
Pros: Nothing really
Cons: Price gouging. Surprise prices
Cons: A Camaro was fun but hauling the luggage was a challenge
Pros: Easy process. Excellent staff
Cons: Got a new car. Ford. Some things like the dial for shifting I did not like.
Pros: The gentlemen at the counter was awesome Very helpful
Cons: Nothing
Pros: The staff was very friendly.
Cons: If you book through Kayak, you cannot change the driver at hertz without paying an add in Fee. The airport changed where the car rental place is. We had to lug 2 kids, 2 car seats, AND all of our luggage onto a non-air- conditioned packed shuttle then lug everything into the car rental place, then
Cons: It’s super annoying to realize after buying through a third party like Expedia that you can’t apply your gold status
Pros: Very friendly employees. Car was clean & comfortable even for 5 adults. We got a great rate.
Cons: Service was a little slow to pick up & drop off
Not what I expected
Pros: The shuttle service to and from the airport was easy and prompt.
Cons: The wait in line took forever and when we finally got to our car we were too tired to complain and interrupt someone else in line. The car (a Nissan Pathfinder) had 35,000 rough miles on it. Back bumper had tape holding the sides. Scratches all over the back and driver’s door. It was dirty and the windows and mirrors were so water spotted it was hard to see. Pretty embarrassing to drive around. Expected better from Hertz.
Dodge Caravans Suck.
Pros: Automatic doors and liftgate
Cons: Awful transmission, chinsey features, first row rear seats snap forward quickly, injured wife and almost injured child in a car seat. Terrible turning radius, van bottomed out and wobbly when loaded with 4 people and luggage. Otherwise check in was somewhat painless, drop off was slow and in a hurry for a flight.
thanks
Pros: Easy Pick up and drop off. car was fine.
Poor Customer service
Pros: Was easy dropping it off
Cons: I was told that my additional driver would be free because I signed up as a gold member but then when I got there they told me that isn’t true. The car we end up getting was very dirty inside. The woman at the desk was rude and inconsiderate after traveling for 15 hours to get there
Good value
Pros: Reasonable price.
Cons: A little slow getting the car at pick up. Had to wait quite a while.
Pros: Ran fine, clean inside, a/c worked well
Cons: It was dinged up,, paint chipped. We looked like locals instead of tourists which can work in our favor, BUT Hertz is consideredtheGold Standard. We were surprised at the condition of the sedan
AvoId Hertz in Maui at all costs!
Pros: Car was ok
Cons: Hertz employees are awful! Bus took forever to show while other rental company buses made multiple appearances. Waited in line for about 50 minutes for pre-paid car. One person at desk for about 20 people in line. Hertz person indulged one couple for 15 to 20 minutes while the rest of us stewed and sweated. Gold member employee even when unoccupied did not help initially. Other Hertz employees eventually showed up. Would say worst rental car experience ever but Kuaui equally bad. Stay away from Herzt in Hawaii.
Pros: I think Hertz did not have any Jeep SUVs (the smaller type) so give us a VW SUV which I liked. I haven't driven a new type VW for many years and found it to be a good car.
Cons: I think Hertz needs to do something about speeding up the pick up process. They had three people working, but they seemed slow. We must have been in line for almost an hour. Also since we booked on Kayak Hertz did not honor what I thought was a state law, to cover the named renter as well the spouse. They wanted $15 a day for my wife to drive the car. They also tried to sell a lot of other coverages, none of which we needed. I know this is how they increase their profit margin but all took extra time with each customer. I don't know if I would use Hertz again, at least not of Hawaii.
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | 08:00 - 16:00 |
| Sunday |
Pros: Loved the staff so helpful and so kind especially Robert! He was wonderful to work with and made the whole process easy. We will definitely use and refer Ace to all friends and family!
Cons: Nothing! They nailed it!
Pros: The convenience and the kindness of the staff especially Robert!
Cons: Nothing!
Pros: Staff was very helpful, even worked with me to make special arrangements to pick up vehicle off hours. easiest rental i have ever had!
Cons: Nothing it was excellent service.
Cons: Even though I rented the vehicle almost a year in advance, and a month before our trip they canceled me! I was horrified! I was told they were over booked. Come on cancel mine from that long ago? So, had to work with them to get another one, of which cost almost double. Was told we would be reimbursed the extra upon our return, but it was just the hassle of having to start over, when I know we were ousted because I had a good price from them so long ago and took it. We even had to rearrange our travel because they were only open 11:00-3:00. It was just a shame we were treated like that.
Cons: I requested a refund and I still haven't received it. When I call Kayak, they tell me to contact Ace. When I call Ace, they tell me to call Kayak. The transparency and customer service is borderline fraudulent and should be reviewed by the BBB.
Pros: Car was fine and in good condition.
Cons: Drop off and pick up are a bit of a hassle as it is off site. We booked a Jeep Grand Cherokee and there similar was a Hyundai which I think is miss leading.
Pros: Staff seemed committed to moving things along quickly; when we just missed the shuttle to the terminal, they had one of the drivers take us over in the car.
Cons: The pickup could have been better. The website said to go to the median and wait, and when we called the number listed, we got the same instructions. As it turns out, this was incorrect and they were now picking up at the old rental car shuttle area. We had to find the number for the local office to get correction. They were nice and came to get us where we were, but the discordance between the information from the corporate office and the reality on the ground was frustrating.
great new car rental agency in Maui!
Pros: pleasant, efficient employees and good value. There were no hidden or added fees.
Cons: on the phone I was told that adding a spouse as a driver did not cost extra but when I picked the car up, there was a $10/day fee for this.
Pros: The staff was courteous and kind. We didn’t have to wait long for shuttle to and from airport or for checkin/checkout. I highly recommend them!
Cons: No!
Pros: The staff was very friendly and helpful. They called me at home to see if I was still picking up the van and even checked if I needed shuttle service. it was so easy to drop off the van after hours.
Cons: I wish I had gotten a written receipt. I did not get my e-mail receipt for some reason. The van's a/c was not working good. it was not cold. Only cool. When I used the brakes while going downhill the whole front end began to shake..even when I took my foot off the brake pedal. There were only seats for 11 in the van and not twelve.
| Monday | 06:00 - 23:00 |
| Tuesday | 06:00 - 23:00 |
| Wednesday | 06:00 - 23:00 |
| Thursday | 06:00 - 23:00 |
| Friday | 06:00 - 23:00 |
| Saturday | 06:00 - 23:00 |
| Sunday | 06:00 - 23:00 |
Pros: Convenient pick up and drop off
Cons: There a lot of unauthorized pending charges reflected in my card at a different location
Pros: yes, friendly staff
Pros: Prompt service, friendly staff.
Cons: Everything was pretty smooth.
Pros: The car ran well.
Cons: The pick up and drop off was atrocious. We waited 2 hours to pick up our car and it took us 30 minutes to drop it off. It was also really expensive for what it was.
Pros: Loved the car and overall quickness of what happened
Cons: Felt completely rippped off with the price. I expected one price that I booked through kayak and then ended up paying $120 more!
Pros: No problems with car
Cons: When we tried to pick up the car they lied about the car of the day and tried to charge us extra per day for convertible when that is what was suppose to be given.
Cons: Car smelled very heavy on air freshener. Cost for car was very high. I realize it’s the market in Hawaii but still very expensive
Pros: The drop off staff was not helpful.
Cons: Explain total charges up front and explain to customer how the gas filling up charges work.
Pros: Staff was great, the truck was clean, in great shape, ran perfectly.
Cons: Agent can help check if insurance is needed. The price for a rental car was insane.
Cons: Local Maui Budget staff were very friendly and helpful. Budget corporate customer service staff were terrible to work with on a simple change of arrival time for our reservation.
Pros: It was a great car, easy pick up, easy drop off.
Cons: Our rate was high due to rental car shortage. Would have been better with average price.
Pros: Car clean and process was easy
Cons: The price per day
Pros: Convenient drop off and pick up
Cons: Car could have been better/ better condition.
Pros: Staff was fine
Cons: We rented a “mystery car”. A Camaro. What a useless car. No storage, no trunk, no back seat. What a scam. Worst car I have ever rented.
Pros: The line to get a car was ridiculously long. Once we got the car key we had to wait again for the car to be ready.
Cons: More staff to help with the line and the car could have been ready when we arrived.
Cons: Horrible service, long wait times and there were no cars available upon our arrival. Would not rent from them again.
Pros: Drop of was quick
Cons: Not enough staff
Pros: Staff was helpfu.
Cons: The car that I was given was still very dirty I even found food in the car from the previous renter. Car even had a funky smell inside it was not pleasant.
Pros: Yes, the staff was great.
Cons: Not much, everything was super.
Pros: Car was nice, easy pick up and drop off.
Cons: Would have been nice to use our “Fast Break number for budget”
Cons: Car was filthy. Very poor condition. Shift interlock sensor was faulty and car needed to be jump started twice because the car didn’t properly shut off. I chose Budget because of the name and would not use them again based on this car
Cons: Never want to drive that model again as the light beams are horrible
Cons: More attendants at checkin.
Pros: It was quick and easy to get the vehicle once at the counter.
Cons: More employees processing passengers arriving at the same time at OGG. Long wait times.
Pros: Nothing
Cons: Everything.
Pros: Yes, the Staff was very friendly.
Cons: More people at the Check-In counter. It took two hours to get a vehicle!!!
Cons: I waited over a hour in line for pickup at the airport.
Pros: Almost new car
Cons: The Hyundai Accent is really not a very good car! Would have preferred a domestic auto in same class.
Cons: The wait for getting in the car at the location after the shuttle was way too long...45 minutes
Costco users
Cons: 2 hours to pick up car after baggage claim. Budget rent a car must be Costco’s go to company. Everyone around me used it. Caused huge line, 45 min to get on the shuttle and 1 hour 15 min to get the car.
| Monday | 05:00 - 22:30 |
| Tuesday | 05:00 - 22:30 |
| Wednesday | 05:00 - 22:30 |
| Thursday | 05:00 - 22:30 |
| Friday | 05:00 - 22:30 |
| Saturday | 05:00 - 22:30 |
| Sunday | 05:00 - 22:30 |
| Monday | 05:00 - 22:30 |
| Tuesday | 05:00 - 22:30 |
| Wednesday | 05:00 - 22:30 |
| Thursday | 05:00 - 22:30 |
| Friday | 05:00 - 22:30 |
| Saturday | 05:00 - 22:30 |
| Sunday | 05:00 - 22:30 |
Pros: The representative was attentive to my needs.
Cons: The SUV had roaches in it which was crawling on my baby. My wife was killing them left and right. We would of turned around but we were crunched for time. It took forever to get a car, and i was the only one there. Terrible experience
Cons: Due to Covid-19 my flights were cancelled but despite calling several times never heard back from Advantage. And intend to receive a refund (which is I’m sure why I haven’t heard from them).
Pros: Friendly, pretty quick
Cons: Maybe two sets of keys just in case you lock a set in the car. Never happened but a thought. Would have preferred having a fob to lock and unlock
Cons: VERY SLOW pickup process. Each customer is at the counter 10-15 minutes, spending most of the time finding off agressive up-selling attempts - car upgrades, gas options, and mostly insurance add-ons. They hide the option of declining supplemental insurance altogether. Forcing you to choose between three levels. They pepper you with scare tactics. This all takes a lot of time. The car itself, not the model promised. Reserved a Toyota RAV5, got a large SUV. Poorer gas mileage and difficulty parking in resort's small parking spots. Car condition was pretty poor - lots of dings and scratches. Which need to be carefully documented, requiring more time. Car ran fine. Go with the major rental companies. You'll likely be about to pickup your reserved vehicle with little or no time spent at the counter.
Cons: Did not have SUV and gave us a mini van that we did not like. When we drove to our condo the tire pressure light came on. We then noted a tire with a slow leak that had been pumped up for rental. We called to return the car and the person in duty found and reserved an SUV for us, which was good but we had to pay for the gas to return to airport to return van! As a courtesy, the person also gave us a 90 minute extension to return the vehicle but only noted it in the file, we were charged a $35 overage and had to stand in line at counter to ask someone to read notes and adjust, which was done, but was another hassle. We were also told it would be best to buy a tank of gas at 3.29 per gallon, but we are not told it came with $30+ of airport taxes which was ridiculous. We had to call and get that changed too. We filled up the tank which was almost empty on the SUV for $40 at Costco vs the $85 you tried to charge us. TAXES on tsnk of gas should be disclosed. In addition we were renting car from 4pm to 5pm return assuming there was a one hour grace period that is standard. When flight arrived early so we picked up car at 3:30pm, agent charged us for two additional hours without disclosing it. Lots of sneaky things we didn’t notice on contract until we read the print out on way home. People at Kahului we’re all very nice and fixed all we needed. It’s not them that appear to be wrong, it’s the company. We will rent from you again but will not take a van, will not take gas, and will look for system sneaking extra hours on the contract.
Pros: Car was clean.
Cons: I reserved a "Ford Mustang Convertible or similar model not guaranteed." They had plenty of Mustangs but charged me $350 to "upgrade" to what I literally reserved, a Mustang. Check out was slow as they tried to sell options and there was no one there when I returned the car and although someone appeared, they walked off in another direction.
Pros: Short lines
Cons: Picking up vehicle was VERY slow and time consuming. And I don’t like minivans, we were given. Didn’t want additional coverages but they were part of the deal. Won’t use Advantage again.
Pros: Drop off was easy and smooth; but check in was awful! Took over half an hour to secure a car; staff was not friendly and attentive at all!!
Cons: The line for rental was 1hr and there was only 10 people infront of us. The employees (4) kept leaving for breaks. The line of customers were joking about the wait in good spirits.
Pros: All staff were friendly. Signing in for the vehicle went well, although a bit slow. Vehicle was clean, drove well and met our needs. Check in was very efficient.
Cons: The usual sales issues at check out ( insurance purchases, gas pre buy etc) are time consuming and so unnecessary in most cases. Wading though the all too familiar sales pitches are seemingly common amongst all rental agencies.
Cons: Good service
Pros: The rental was clean and comfortable. It fit all of our needs.
Pros: Staff friendliness, process was very easy.
Cons: The trunk of our SUV was sandy, not vacuum.
Pros: The staff was angelic!
Pros: Forced into buying unnecessary insurance when I explained multiple times I didn’t need it and had coverage. Also charged me anyways even tho I used points and told me to figure it out myself
Pros: Friendly staff easy process!
Cons: Nothing, great experience
Pros: Staff was friendly, car was clean, drop off easy
Cons: Some staff was clearly dismissing othe customers issues and making fun of them. Some staff were inappropriately joking about shades of gray. There were extra charges unexplained and quite expensive.
Pros: Nothing!
Cons: Be consistent with information provided by call service representative as compared to location. Location refused to honor my rental and other information provided to me over the phone when I made the reservation.
Pros: Staff was helpful.
Cons: I did not care for the smell of the cleaner they used for the car. It smelled like old air freshener that is used to cover up another smell.
Cons: They charged me a fee to add another driver, they charged me a $200 deposit and have not refunded it yet. I was never told about either of these fees. The van had lots of damage all around it I took photos so I sure hope they don't try to keep my deposit money.
Pros: The staff was friendly and we got upgraded to the more expensive car for free.
Cons: The price that was advertised was half as much as we were actually charged. The person at the counter told us that because it was reserved through a third party, the couldn’t honor the price that we were promised. Never booking through here again.
Cons: Horrible customer service.
Cons: Understaffed. Long lines. Rude customer service. Additional charges upon return.
Pros: Drop off very easy and quick
Cons: Line to rent was long and location was understaffed. They push the insurance hard which allows the whole thing down because they won't take no for answer. They also were telling people that a no fault state means that you have to pay for damages regardless of who causes the accident. That's false
Pros: Agent was cocky about the insurance we purchased through Kayak. Also since i (wife) made the reservation but not intending to drive he charged to have my husband as the driver.
Cons: I was swindled into buying extra insurance aside from the damage waiver which I said I didn’t want or need
Cons: At pick up the agent went on and on trying to sell me additional insurance coverages, a convertible and finally the fuel option. Not pleasant, clearly he was trying to earn spiffs from managers for up selling.
Cons: Wait time to pick up the vehicle was over 45 minutes which was ridiculous
Pros: I have rented many cars, and this was perhaps the worst facility I have encountered. The staff is clearly trained to extract as much $$ as possible, with a blizzard of gimmicks that can be exhausting to deal with. I watched several-especially elderly-get ripped off, and had to fend them off myself.
Cons: For example, I paid for an intermediate car. They aggressively pushed more expensive cars on me (for more $), then without any discussion handed me a document: "Just sign here". When I read it, it stated that I agreed to pay intermediate price for a compact car. Then things really got bad...
| Monday | 06:00 - 23:00 |
| Tuesday | 06:00 - 23:00 |
| Wednesday | 06:00 - 23:00 |
| Thursday | 06:00 - 23:00 |
| Friday | 06:00 - 23:00 |
| Saturday | 06:00 - 23:00 |
| Sunday | 06:00 - 23:00 |
Pros: Drop off was easy. Very friendly.
Cons: Car was very dirty and not well maintained. Not enough employees during the pick-up process, 2-3 employees with 10+ people in line.
Cons: Not enough help at the counter, long 20 minute wait with only 2 people in line. Car auto locked with keys in it somehow, modern cars are not supposed to do that which almost made us miss our flight. Sat on hold with customer NO SERVICE for 25 minutes waiting for them to answer. Even though the door had a numeric key pad, they could not give me the code to unlock the car. Gave up on them after several calls. Called my own lock smith that was there in 15 min after my call. WILL NEVER RENT FROM THEM AGAIN!!!
Cons: My reservation was for a Jeep Cherokee or similar model. The best we could get without an increase in price was a Jeep Compass-not even close to a Jeep Cherokee, but decent price overall. I just didn't appreciate being misled.
Pros: Pick up and Drop off Easy
Pros: Easy drop off
Cons: Wait in line for pick up was about 30 minutes
Pros: Easy transaction and nice, clean car
Cons: Nothing, everything was great!
Pros: Quick and easy pick up and drop off at airport; hybrid vehicle so barely used any gas
Pros: The man I checked in with was friendly and kind
Cons: I was charged higher then the rate I was promised online
Cons: Car was not clean, windows and side mirrors had permanent water stains when I picked up the car. I asked the attendant if it could be cleaned but got no response. Tried washing the windows and side mirrors but stains weren’t removable. This is really a safety issue not being able to see clearly
Pros: The car was great!
Cons: The wait times to check in. Displaying under the 25 age prices.
Cons: Easy in and easy out!!!
Pros: The car was leaking oil, badly. We returned the car early and changed our plans. They only charged us for the day that we had the car.
Cons: These are the second tier of the Avis/Budget fleet. They let us know when we returned the car that Payless cars are the vehicles that are on their way out and they're a little beat up. As long as you don't care about that, it's a good deal. Just keep an eye on the oil.
Pros: easy check in process
Cons: Needed an extension and their phone system was a loop that never allowed me to talk to any real person. It was so frustrating.
Pros: Easy to drop off
Cons: Pick up staff were a bit confusing. And sent me to a different counter, but wasn’t correct and had to return to the original one. Maybe some retaining in check in. Otherwise no major problems.
Pros: Pick-up and return were speedy.
Cons: Car floor was untidy with sand and popcorn.
Pros: The car was in working order.
Cons: Nearly everything. Couldn't find the shuttle. Hundreds of people waiting inside/outside the rental building, horrific lack of communication from the staff. They were taking names at random if you happened to be near the one staff person that was taking names. Possibly the worst experience ever.
Cons: The Kahului Airport has currently changed car rental locations so the learning curve is still being worked out. Most of the people that are working in the new facility are still unfamiliar with it and working out the kinks.
Cons: Payless had one (1) employee working the counter in a Sunday. I waited for an hour and a half to pick up the car. It was complete chaos. The car windows were dirty and it smelled like cigarettes, which is disgusting.
Cons: Bad smell and sand everywhere.
Pros: Stayed late when AA was late again
Cons: inside of jeep was dirty
Cons: Fees are outrageous. The price for car rental does not match with the amount of other fees. Rental car already had dents.
Cons: The wait time to pick up the car was 3 hours. The wait outside was an hour and once you entered their building, it was another 2 hours. They weren’t staffed appropriately for the number of customers. That’s hard to understand since reservations require you tell them your approximate arrival time.
Pros: The drop-off went very well. Due to the nightmare pick-up, the agent gave us a discount on the car which was very appreciated.
Cons: The pick up was a nightmare. First, we had to wait 15 minutes for a bus to take us to the car rental. Then it was a 100 minute wait in line disaster to get the car. And once we had the car, still had to wait 15 minutes for it as it was being cleaned still.
Cons: Pick up took two hours! Ridiculous! They don’t want to give you the car you rented so they keep you haggling until you give up in frustration.
Fast friendly service
Pros: Pick-up of the car was a bit slow due to flight arrivals, but returning was super quick. Staff was friendly and helpful.
Cons: Some confusion about where exactly we needed to go to pick up the car. Once the signs were pointed out we were fine.
Normal
Pros: It was clean and got great gas mileage
Cons: It was a bit pricy, $300 including a tank of gas for 4 days, but hey, Maui no kai oi.
Phenomenal all the way tgrough
Pros: Shuttle driver was friendly and super helpful Car was great Woman who checked me in when I returned the car was super friendly
Cons: Paying $65 for second driver seemed a little rediculous
Cons: When I arrived at the Kahului airport I tried calling the number they provided for car pickup for 40 minutes but no one answered. I had to scramble to find another rental car.
Cons: Pick-up and drop off confusing, inefficient. Poor car choices without a chance to see the car before signing. Will never rent PAYLESS again. Final bill had hidden charges no revealed at time of pickup.
Cons: Poor signage on how to find Payless since it’s buried under budget. Long lines. Went out to car- no key. Went back to desk, clerk told me go look again. No key. Clerk got me another car but no apologies offered. Felt like my fault.
Most popular car type | Economy |
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