|"staff very friendly and accommodating."||(in 147 reviews)|
|"My favorite hotel in houston!"||(in 100 reviews)|
|"My favorite hotel in houston!"||(in 14 reviews)|
|"Worst hotel experience in ages."||(in 86 reviews)|
|"The parking was a nightmare!"||(in 94 reviews)|
|"Fraudulent charges on my credit card!"||(in 4 reviews)|
|room was clean||in 407 reviews|
|great location||in 371 reviews|
|friendly staff||in 368 reviews|
|parking garage||in 310 reviews|
|nice hotel||in 297 reviews|
|service was good||in 129 reviews|
|shuttle service||in 118 reviews|
|front desk||in 117 reviews|
|derek||in 27 reviews|
|houston||in 25 reviews|
|one night||in 24 reviews|
|credit card||in 23 reviews|
|hidden fees||in 20 reviews|
|many times||in 10 reviews|
|service charge||in 7 reviews|
|bar and restaurant||in 6 reviews|
The hotel amenities were fine, by and large. The location is excellent for shopping, of course.
Ah, let me count the ways: - There’s some sort of disconnect over self parking, which results in a higher/incorrect(?) charge for already expensive parking. Notably, using the app-and-text method results in a different charge than if one uses the parking machine in the parking garage. Because parking is managed by a third-party, there’s no recourse, at least not an easy one, for any charge adjustment. - Repeatedly, they were deficiencies with the breakfast experience. Of course it’s not included, but that’s not an issue. Instead, on several days items that were listed on the menu were not available thanks repeatedly, they were deficiencies with the breakfast. Of course it’s not included, but that’s not an issue. Instead, on several days items that were listed on the menu were not available (eg, croissants, other breakfast breads). Hardly catastrophic. Far worse, though, was that my significant other was not served adequately or treated with appropriate respect when she ordered breakfast: The coffees were a third under-filled, a request was needed to top them off; the breakfast tacos were tossed up (served) on the bar some distance from her; she was simply told that there were no breakfast breads when she attempted to order them, with that explanation or apologies; and was told she could not pay with cash or credit card, but only a room charge, without explanation. Her suspicion was that she was not treated particularly deferentially because she was not yet dressed for the day; a businessman being served concurrently was treated much more respectfully and deferentially than was my guest. - There were overcharges on the room bill, which required correction at check out. Of course, the “convenience fee“ for the area shuttle bus was neither needed nor welcome. - No one inquired about how we enjoyed our stay, or sought any feedback, including at checkout. - There was a good bit of noise from adjacent rooms, as well as quite a bit of street noise in our (8th floor) room. Although the room was generally clean, the towels were not absorbent. We joked they seemed “coated in Scotchguard”. - The public-area bathrooms in the lobby were not clean or well stocked, and the sink in one of the bathrooms didn’t work at all. - Finally, we sometimes experienced that special arrogant hauteur that staff sometimes affect in high-end hotels. Instead of being generally warm, friendly, and helpful, several times staff seemed curt and uninterested in assisting us. Certainly never welcome.
staff was rude and not friendly; no spa; we were awaken at 3.30 a.m. by a phone call from the front desk asking about noise.... the noise was not coming from us as we were sleep.
Paying for location
Comfortable bed, nice view.
Parking is $25 a night, the bathroom needed to be cleaner. Also small details like the sheets being upside down (tag at the top).
City view, staff, movie night...
Maids wake u up early to clean room
We had to pay an extra charge for the self parking. This charge was %40 of the charges I was paying for staying the night.
Overall a nice hotel
Boutique hotel feel. Near the Galleria and other shopping and restaurants.
Fire alarm went off at 5:30 AM. Noticed that some of the lobby furniture and room furnishings looked worn and needed to be updated. Located in a busy area and entering and exiting on Westhimer is difficult.
Leaving Samar :(
Hotel Derek made my money worth, that we even decided to stay an extra day and the front desk workers where very professional and flexible with check out hours.
Enjoyed the stay
love the surroundings,the quietness and cleanliness of the place...the staff was also wonderful and friendly especially the bartender...although there was one staff that doesn't know the first thing about customer service not really towards me but what I've seen with other guests on 2 occasions.....overall I love the place but there's a few things they can work on because of their price
I liked the Derek Hotel, but I probably won't stay
A family emergency brought me to Houston, and I booked my room online. I loved the urban modern decor. Boutique and trendy - and the decor is my style, but some fixtures were a little dated. Location and self (or optional valet) parking were very convenient.
Lots of hidden fees: resort fees, "misc tax", parking tax; plus upon check in - after already paying my entire reservation (4 nights), my CC was charged $100/night for "misc". I was prorated some of the $100/nt, but it was still an unexpected expense that I was not aware of $100/nt fee when I booked - or I probably would've cancelled my reservation. Also reserved for 4 nights, but when I tried to extend my stay 2 extra nights, the room rate was much more per night. They did allow me a late check out to decide if I wanted to pay the increased rate - which I greatly appreciated. I ended up checking out of the Derek, and stayed in another hotel in the galleria district those 2 extra nights.
I loved the location of the hotel and the fact that they actually had a full bar. I made reservations through hotel.com and the check in process was very easy. The staff were very friendly.
Nothing against the hotel itself, but I wish there was someone who monitored the noise levels in the hallways. Even with a sign posted requesting guests to be mindful of their noise level, the guests next to us kept partying and being overall noisy until 4 AM.
Not much too extra fees not worth the stay.
The price did not fit the service and accommodations.
Located in the fashionable Galleria and River Oaks District, Hotel Derek is Houston’s premier boutique hotel. If a hotel could have a split personality, then this one is it as business is the theme during the day and pleasure is the preferred at night. This creates a chic place for guests to work, play and stay.
Guests will have 13 different accommodations to choose from at Hotel Derek that offer a refreshingly unique take on a city-scape through rich fabrics, exotic textures, contemporary layouts, hardwood floors and cutting edge technology. Many rooms also boast views of the Galleria and downtown Houston skyline with floor to ceiling windows. The boutique feel is clear with each of these unique features.
Hotel Derek offers Revolve Kitchen and Bar for guests to enjoy dining and craft cocktails at a hip and happening spot. Tap and Pour evolves from AM coffee bar to feature 20 local rotating Texas craft beers in the evening. Starbucks is always close by for that quick shot of preferred caffeine goodness to either get the day going or to push the night even further.
A handful of other amenities add to Hotel Derek’s boutique flair. These include chauffeured car service within a three-mile radius, Sweat 24-7 gym and fitness center, Splash pool and movie wall, a 24-hour Biz Center and superfast WiFi throughout the complex.
Hotel Derek won’t just have guests wanting to return, it might just have them wanting to take up residence in such a fashionable and fun place to stay.
based on 1,552 reviews
Policies vary by room type and provider.
All existing Hotel Derek reservations made before 1 April 2020 that are for arrivals through 30 June 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Any Hotel Derek reservation you make between 2 April 2020 and 30 June 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. For more information, visit the Hyatt Response to COVID-19 page.
Hotel Derek is located at 2525 West Loop South, 8.8 km from the centre of Houston. Gerald D. Hines Waterwall Park is the closest landmark to Hotel Derek.
Check-in time is 16:00 and check-out time is 11:00 at Hotel Derek.
Yes, Hotel Derek offers free Wi-Fi.
No, Hotel Derek does not offer free parking.
No, Hotel Derek does not offer free airport shuttle service.
Hotel Derek is 20.2 km from Houston Hobby. Hotel Derek is 29.4 km from Houston George Bush Intcntl.
Yes, Hotel Derek is a pet-friendly hotel.
Yes, Hotel Derek has a pool on-site.
Hotel Derek has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.