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Honolulu hotels near Honolulu Zoo
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Best Honolulu hotels near Honolulu Zoo
Located in Waikiki, this luxury hotel is steps away from U.S. Army Museum of Hawai'i and Waikiki Beach Walk. Royal Hawaiian Center and Waikiki Beach are also within 10 minutes.
Overall 9.2 Excellent
Based on 701 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Staff was very professional and catered to every need
Cons: View is slightly obstructed below the 17th floor but still has amazing sunsets, everything else was perfect
Excellent
9.1
Pros: The pool is really nice! The rooms were luxurious and the staff were very helpful.
Cons: It's close to the beach, but not on it. The TV's need an upgrade. It would have been nice if the pool was open later. We watched people swim from our balcony at another hotel while ours was closed.
Excellent
10.0
Pros: Everything: - Good Service - Good Room - Good Location - Recycling Trash (rare to find in US) Amazing time, recommend to everyone.
Cons: Nothing
Located in Waikiki, this beachfront hotel is on the boardwalk, just steps away from U.S. Army Museum of Hawai'i and Waikiki Beach Walk. Royal Hawaiian Center and Waikiki Beach are also within 10 minutes.
Overall 8.7 Excellent
Based on 787 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Pros: The room was very nice and the comfortable. We ate at the Kani Ka Pila Grill 2 evenings and for 1 breakfast. Everything we ate was very good and the service was good. The Mai Tais were awesome. Be sure to go for Happy Hour, great food and drink prices with live entertainment. There is more live entertainment in the evenings.We heard 3 different groups and all were excellent.
Cons: We were disappointed in the Shore Bird Restaurant. The mai tais were so good at the grill that we ordered them here and were very disappointed. We regretted ordering the buffet. It was okay but not for what we paid (even considering island prices. Can only hope ordering off the menu would be better. It is very difficult to walk in the water in front of the hotel, water shoes are highly recommended. we later learned that just down the beach it was a sandy bottom. Wish someone had shared that with us,
Mediocre
2.8
Cons: We paid for a ocean front view sweet and got stuck with a hotel view of the other side of the hotel. The room was made for handicapped people and there was nothing sweet about it. I paid an extra 200 dollars for an oceanfront view and I feel like a got screwed. Also they charged me 38 bucks for parking and 31 dollars on a resort fee, and the hotel that was suppose to be on Wikiki was actually on a different beach. This was our last night on our honeymoon and the hotel sent me an email at midnight to with them about the room and I didnt see the email till the next day when we had no time to talk due to the flight we needed to catch. Also the shower head was busted and it took over 20 minutes to get our rental car from the valet.
Excellent
10.0
Pros: Located right on the beach with plenty of activities avail. Much more secluded and private compared to downtown. I think this location is more upscale compared to the other Outrigger Beach. We did have a great view of the pool and could leave the door open for the lani then listen to the nightly entertainment. Everything to eat and shop is in walking distance. They were very welcoming upon arrival with a cool towel and a mango drink. The staff is very accomodating and friendly. This is for sure my go-to place in Waikiki.
Cons: The only think I could say.... Would be the servers poolside. I gave him my money and it took about 15/20 mins before he came back with my drink.... I ended up going to the bar myself the rest of my stay and the bartenders were excellent, friendly, quick, and much better.
Excellent
10.0
Mediocre
2.0
Excellent
10.0
Cons: Nothing
Excellent
10.0
Pros: Excellent stay overall.
Excellent
8.0
Pros: Key location to other touristy areas
Cons: Way too much emphasis on Timeshare resort purchase!
Excellent
9.7
Pros: The beach and the warm ocean breezes The service was excellent.
Cons: Traffic and congestion in Honolulu.
Excellent
10.0
Pros: THE BEACH ACCESS, FAMILY FRIENDLY, AND LOCATION. THIS WAS ONE OF THE VACATIONS OUR FAMILY HAS HAD.
Good
7.7
Cons: Being charged resort fees at the hotel when I was told in my reservation / confirmation email there were none.
Excellent
9.6
Pros: Location, restaurants, room, pool, hot tubs
Cons: Price
Excellent
9.0
Pros: Nice views and great location in Waikiki.
Cons: Not much going on at night or at the pool. Not even music at the pool.
Excellent
9.4
Pros: Pool. Water front. Restaurant.
Cons: To many workers trying to get you to sign up for timeshare. No family in bathroom.
Good
7.1
Pros: Valet service, Maint, check-in was great.
Cons: Didnt like the room too much...had cityview...but not city just a wall ..also was on 3rd floor.
Located in Waikiki, this hotel is within a 5-minute walk of Royal Hawaiian Center, International Market Place and Waikiki Beach Walk. Waikiki Beach and Honolulu Zoo are also within 1 mile (2 km).
Overall 8.7 Excellent
Based on 658 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Pros: The staff was friendly and very helpful. They truly accentuated the Aloha spirit. The hotel is beautiful and centrally located in Waikiki near the new International Marketplace with lots of restaurants and shopping to choose from.
Cons: The pool is 18” deep. So it’s not meant for swimming.
Excellent
10.0
Pros: Awesome
Cons: Charged for breakfast that I didn't attend
Excellent
10.0
Pros: Beautiful room! I recieved an upgrade to the penthouse and the views were amazing! Also the bartender is really great!
Cons: The power went out during our first night there. We actually got stuck on the elevator. A day later a fire alarm went off.
Excellent
10.0
Pros: Pretty much everything. No real complaints.
Cons: Didn't realize the price of the breakfast buffet was a bit high, in my opinion. It was an ok buffet. That's about it really.
Located in Waikiki, this luxury hotel is within a 5-minute walk of Royal Hawaiian Center and U.S. Army Museum of Hawai'i. Fort DeRussy and Gray's Beach are also within 10 minutes.
Overall 8.7 Excellent
Based on 320 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
9.7
Pros: Bed was very comfortable
Cons: Should have a shower room for the gym.
Excellent
10.0
Pros: Beautiful room and views, great staff everywhere at the hotel, top quality service - valet, bar, etc
Cons: Small nitty things - more towels in the diamond tower room to begin with (just two?). Lobby area light fixtures next to overhead sculpture seem oddly cheap and out of place. More like an office or warehouse than a top hotel lobby.
Located in Waikiki, this beachfront resort is on the boardwalk, just steps away from Royal-Moana Beach, International Market Place and Waikiki Beach. Royal Hawaiian Center and Waikiki Beach Walk are also within 10 minutes.
Overall 8.5 Excellent
Based on 1,237 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.7
Excellent
9.1
Pros: I love the location ...so close to everything !
Cons: The fact that the outside air con unit was just below us &!it was VERY noisy ! The fact that as a paying guest at the hotel, we couldn't book a table at dinner time in DUKES ! Also upset that there is no longer the 'all you can eat' buffet in the evenings!
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.9
Excellent
10.0
Pros: Location, cleanliness,amenities,value
Cons: No dislikes
Excellent
8.8
Cons: Noise from other guests in hallway was a little annoying
Good
7.7
Pros: Location is excellent. Restaurants are great with excellent staff.
Cons: Late checkout is $25 per hour. Maybe this is a new standard but it's not guest-friendly. When flights leave late in the afternoon, an 11:00 am checkout with no convenient option for staying an extra hour is very inconvenient.
Good
6.8
Pros: Great location on the beach.
Cons: Some of the staff tried but didn't know basic things. Elevators have a strange call system and are very slow and crowded.
Excellent
10.0
Pros: Excellent accommodation, great staff particularly a guy called Alex at Reception. Nothing was too much bother. Would definitely stay there again.
Cons: There was, in our opinion, nothing to dislike.
Excellent
8.5
Pros: The staff was amazing!!! Everyone was willing to go the extra mile to help out. The location is amazing and in the heart of Waikiki!
Cons: Wifi Connectivity is limited to 3 devices and customer support cannot change this. The lack of a full bath tub was disappointing.
Excellent
9.7
Pros: Smack dab on the beach in the best part if Waikiki. Staff was super friendly. Pillows were the best.
Cons: Pool area too small.. Difficult to get a chair. Piol, hot tub closed too early. Bar so crowded difficult to get a place to sit.
Excellent
9.6
Pros: Comfortable, clean, and excellent location. Hotel restaurants are good and have a great view of Waikiki beach.
Cons: The gym is almost nonexistent.
Excellent
8.3
Pros: Excellent location. Nice that there is an available laundry available. Decent size rooms. Friendly staff.
Cons: Not crazy about Duke's. Mediocre food and service. Pool area is on the small side.
Good
6.5
Pros: Convenient location right on the beach.
Cons: Elevators were confusing and did not respond properly. Stopped at almost every floor going up and down.
Excellent
8.0
Pros: Centrally located hotel with a very popular restaurant/bar located on the ground level.
Cons: This is a very busy hotel that lacks a "real" lobby. Some people might not even notice this, but it may the stay feel odd, sort of unofficial since the only time we interacted with any staff was when we checked in.
This family-friendly Honolulu resort is located in the entertainment district, within 2 mi (3 km) of Honolulu Zoo, Waikiki Aquarium and Ala Moana Center. University of Hawaii at Manoa and Iolani Palace are also within 3 mi (5 km).
Overall 8.5 Excellent
Based on 656 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
9.1
Pros: So very happy with my stay here. A wonderful bright, cheery welcome awaited me from Jinny upon checkin. I had booked the least inexpensive room I could find, so enquired about getting an ocean view, and was thrilled when Jinny found a room on the top floor with views of ocean,pool,and city. ise" in the background was easily acclimated to. Superbly helpful valets, bellpeople, customer service. Few tiny bumps, but wouldn't hesitate to stay here again. Breakfast buffet typical, but was happy to see it well staffed to keep tables and areas clean. PS really liked their biz center, gym and laundry (always like hotels that don't charge for printing a few pages or faxing).
Cons: Room and furnishing were nice and bellman even made sure to turn on refrigerator upon arrival. Only downsides I found were air conditioning was problematic, had thermostat set at 70, and room was closer to 80. Mattress has seen its better days, but linens were fresh and new. It might be the location of the room, but sounded like muffled fireworks going off every night, which after tthee first few nights determined it was an internal to hotel noise issue rat her than eternal. Like everything it was a trade off, I'm sure they woujld have moved me had I asked, but really liked the view so the "white no
Excellent
8.2
Pros: Staff is super friendly. Suites are roomy and having separate living room is convenient when partner wants to rest. Market street shopping and numerous restaurants are right out the door of hotel. Beach and other resorts are across the street. We have stayed here six times and will return again.
Excellent
10.0
Pros: Close to the attractions in Waikiki.
Excellent
8.0
Pros: Courtesy room to be used after you check out (30 minutes on a first come first serve basis). Large and comfortable room. Service from Staff was outstanding.
Cons: Daily parking fee, breakfast was just OK. Slow and small elevators.
Located in Waikiki, this hotel is within a 10-minute walk of Honolulu Zoo, Waikiki Beach and Waikiki Aquarium. International Market Place and Royal Hawaiian Center are also within 1 mile (2 km).
Overall 8.4 Excellent
Based on 1,431 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
8.2
Good
7.1
Okay
4.5
Excellent
9.1
Excellent
10.0
Good
6.6
Okay
5.1
Pros: The location of the hotel is about the best thing I can say about the place. It was about two blocks from the beach.
Cons: The room we had was extra small and behind the elevator. The 'view' was of another side of the hotel which had balconies (we did not) and a view of Diamond Head (we did not). In a room within our 'view' and about two floors down the people in that room had a really good time partying out there. Between the elevator and the party, sleeping was rough. In addition the towel rack in the bathroom fell apart. Finally, they charged 25.00 a day to park there. Self parking was not an option, only valet parking. If you wanted to self park you had to find a place on the street and pay the meter or in a 'lot' across a very busy street.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Good
6.0
Pros: we like that it is at the end of the high rises and overlooks the zoo and Diamond Head. Easy to walk everywhere. Nice staff!
Cons: Tub needed repairs.
Excellent
9.7
Pros: It so close to every thing stay was so friendly and helpful . When asked about place to eat the gave like 10 place in the week we tried like 6 all where great . Place was clean and very nice . Views where great and the room was very clean and nice .
Excellent
10.0
Pros: The staff was so friendly and helpful. Hotel was big enough to be nice, but still small enough that the staff recognized who you were and spent time with you, not rushing on to help other people. The concierge was extremely helpful and the valets were very good catering to my needs.
Good
7.4
Pros: Right on the edge of Waikiki, across from the zoo and close to the beach and ocean.
Cons: A little outdated in the rooms. Room was very tiny.
Excellent
8.5
Pros: Right next to beach,
Cons: My view was of a decay roof & walls over the pool.
Good
6.2
Pros: Nice bar.
Cons: Old and dated.
Excellent
10.0
Pros: Enjoyed the price the best, but everything else was good as well.
Cons: N/A.
Good
6.5
Pros: Price wasn't bad
Cons: Noise from highway kept me up at night. Especially since they didn't have real windows, but only slats.
Good
7.4
Pros: We really enjoyed how close it was to the beach. It's location was the best part of the trip. Easily walked over to rent mopeds that we rode to Diamond Head. Restaurants galore as well! The staff at the hotel are all so very sweet. The hotel itself is beautiful with a rooftop lounge/pool area; the view of Diamond Head was amazing!
Cons: We definitely got the short end of the stick with the standard room being so small. Next time we'll look into getting a bigger room.
Excellent
10.0
Pros: The staff was amazing and very helpful and as nice as they could be. Very very friendly.
Cons: Road/street noise was a bit loud. Can't beat the price, location or staff. I got a lot for my money.
Okay
4.5
Pros: Price , close to the beach , view
Cons: Air con, pillows, Windows old , lots of street noise . Breakfast / restaurant area was run down , breakfast buffet was weak . Place needs remodel upgrade
Excellent
9.7
Pros: Love the pool and location!!
Excellent
8.0
Pros: Nothing fancy, but clean and close to the beach and park. Also, you can score choose by free parking in the park too.
Excellent
8.5
Pros: This place was great- lived up to our expectations.
Excellent
8.5
Pros: Great price for good proximity to beach. Upon arrival they upgraded me to a junior suite for free and staff was incredibly helpful and nice. Room was clean. I'd stay here again in a heartbeat
Cons: Older style windows, sink faucet leaked and no bathtub plug -- all completely manageable
Okay
5.7
Pros: The location
Cons: The price
Excellent
9.0
Pros: The staff (the desk staff, housekeeper, wait staff at the restaurant, bell man and valet) was very friendly. There was a problem with my room requiring me to be moved to a different room. The staff went out of their way to make sure that I was provided help when I had to move my clothes and luggage to a different room.
Cons: Food at the restaurant was not so great.
Good
7.7
Pros: Close to beach and Waikiki great location nice staff
Cons: older rooms with average furnishings bad shower head small pool but fun expensive breakfast buffet $25 for parking/day
Mediocre
2.0
Pros: Early check in request at 12nn
Cons: Ongoing construction at 17th floor. Beds are not soft Unlike other hotels.
Excellent
8.0
Pros: Good location
Cons: Too much elevator noise in room
Excellent
8.0
Pros: Staff and service was outstanding. We were well taken care of. We Felt like OHANA.
Cons: NO COMPLAINTS
Excellent
8.0
Pros: The room was still neat and clean for as old as it is. I am looking forward to seeing the makeover this summer. The staff were all very friendly and helpful.
Excellent
9.4
Cons: Everything was excellent except the room was on the small side. But it was doable for a couple.
Good
7.7
Pros: It was conveniently located to shops and beach with a nice view of the ocean
Cons: Tiny room and mediocre service
Excellent
8.2
Pros: Pool area and restaurant with bar were nice
Cons: Rooms need a fresher look. IE. Window louvres
Good
7.7
Pros: The location was the best part. Only a block away from the beach and a few blocks from the huge mall so overall good location.
Cons: This hotel is under major renovations. Which we knew for the most part going in. What we didn’t know was that we would be put on the floor right below from where they were actually working on and we’d be woken up everyday at 5:45am with banging and super loud noise. It makes no sense why they didn’t just place us on a higher floor that was completed already to avoid such a uncomfortable stay.
Okay
5.7
Cons: Air conditioner did not cool the room ..I realized this when I got there. The maintainence man said it needed to run for an hour to cool the room.I knew that this was not the answer...it was just a crappy air conditioner.I let it run for 4 hours and room was not cooled.They offered me a new room but it was late so I had to use a fan.
Excellent
10.0
Pros: The vibe was great. Rooms spacious and clean. Loved the historical aspects of Hawaii on the walls. Pool area great for kids. Front desk great. Calvin who brought in our luggage was terrific. Liked the specials for the restaurant. Really nice bartenders.
Cons: Breakfast in the restaurant was pricey. Door keycard locks didn't always open and door for one of our rooms stuck.
Located in Waikiki, this hotel is within a 10-minute walk of Waikiki Beach and Honolulu Zoo. Royal Hawaiian Center and Ala Wai Golf Course are also within 15 minutes.
Overall 8.4 Excellent
Based on 1,044 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Excellent
8.0
Good
7.1
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
9.0
Excellent
9.7
Excellent
9.4
Excellent
10.0
Cons: room service was pricy and was not great only complaint 200 bucks was only worth 30
Mediocre
3.4
Pros: Nothing
Cons: Room service was inedible, room was tiny, rude staff, further from the beach and activities than expected, overpriced, THE Smallest pool. Additionally when I asked where the pool was the concierge replied "the pool is for guests only" assuming I just wandered off the street or something. Overall just rough stay. Definitely would not recommend.
Excellent
10.0
Pros: Only stayed one night and spent most of our time out, as you might imagine......but the time we did spend in the hotel was great.....the staff and facilities were excellent!!! Would definitely refer you to a friend.......
Excellent
8.2
Pros: Friendly staff.
Excellent
8.0
Pros: Hotel is two short blocks away from Waikiki Beach. Very convenient location.
Cons: Only specific complaint was the lack of sound proofing. We were on a low floor and heard all the street noise as well as noise from surrounding rooms.
Good
7.7
Pros: I found the hotel itself and the staff and rooms very good. Large tv and a nice little balcony and large bathroom are above average for most hotels.
Cons: Hotel I found did not match up to the exterior picture and is so very different from the other local Hilton. It is away from the beach and in a busy road traffic area away from attractions. Ocean view room is from a distance over parking lots and between buildings. In room WiFi is about $10 a day and no buffet breakfast or bathrobe.
Excellent
8.0
Pros: Location. Great business center.
Cons: No free WiFi
Excellent
8.0
Pros: The hotel was beautiful and ready for the holidays. Only a few blocks from the beach. Loved the towel access and hospitality for a late flight.
Cons: Didn’t care for the hotel restaurant.
Excellent
10.0
Pros: Clean rooms, nice pool and hot tub area, friendly staff
Cons: Pool bar not open during covid (April 2021)
Excellent
9.0
Cons: Parking situation and driveway setup
Excellent
8.5
Pros: Comfortable bed. Great views. Amazing staff.
Cons: There are no fans in the bathroom. The shower/tub was really short for tall people. No water fill up stations on each floor.
Good
6.0
Pros: Nothing
Cons: Mac 247
Good
7.0
Pros: Proximity to beach. Friendly staff. Nice little balcony.
Cons: Should have switched rooms immediately.Elevators ran ALL night against our headboard wall.My hard of hearing husband slept but I did not.
Excellent
8.0
Pros: Loved the staff, very friendly. Location was conducive to getting around Waikiki, and picking up buses around town. Zip car located across the street. Great views on either side of the hotel. Free continental breakfast and internet were very nice plusses.
Cons: Gym is pretty lackluster. Not the worst I've seen, but, could have been better. Though, they did say new equipment was incoming, so, may be better now. Wifi was a little spotty in the guest rooms.
Mediocre
3.7
Cons: Valet parking only. Also it just wasn't anything close to what I was expecting when I booked a four star hotel.
Excellent
9.1
Pros: Room was clean and fresh. Liked the available beach towels and the children enjoyed the pool in the evening. one block to the beach. Friendly and helpful staff.
Cons: Resturant was ok, typical of hotel restaurants, would recommend going out for better food. Good for family in need of quick food. Breakfast pancakes are huge for one child (adult menu). Found free wifi slow, not much faster when we paid for 24 hours.....
Excellent
10.0
Pros: Only a block from Waikiki Beach. Nice clean hotel with friendly staff.
Cons: The swimming pool did not look very clean.
Offering direct access to the beach, this Waikiki resort is in the entertainment district, steps away from Kuhio Beach Park and Duke Kahanamoku Statue. International Market Place and Honolulu Zoo are also within 10 minutes.
Overall 8.3 Excellent
Based on 1,817 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Okay
4.8
Good
7.4
Excellent
10.0
Excellent
9.4
Pros: When you go to Wikipedia and look up Waikiki, there is a picture of THIS hotel! If you book an Ocean-front room on a higher floor in the Eastern-most tower, you'll have the classic view most can only dream of from your balcony or even inside the room. Besides the obvious beach across the street, within a few blocks walk, you'll find dozens of restaurants and high-end shops, as well as the Honolulu bus transit line. Timely response to the only need we presented was commendable. Wifi worked well, also.
Cons: Room service neglected to replace the coffee pod on one of the days the room was cleaned. We didn't notice until the following morning when it was time to make coffee. When visiting the fitness room, one of the two elliptical trainers had a broken display. This made it impossible to use in any mode other than manual.
Excellent
8.5
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
8.5
Excellent
8.5
Okay
5.1
Excellent
8.0
Pros: The updated room was very nice. We stayed on the 37th floor and we had a fabulous view of Diamond Head and the beach. The beach is literally right in front of the hotel. The location is great. It is within walking distance of everything you need. This hotel is a great value for the price. Overall, I would definitely stay here again.
Cons: The lobby needs to be updated. It was clean but the decor looked like it was from the 80's. They need to update it like the rooms. The elevators were a bit of a hassle. There were 4 of them and one was not working. The ones that were working seemed to have a mind of their own at times.
Okay
4.3
Cons: For the money not a nice hotel room. I would not consider it a 3 star hotel, more like a 2.
Excellent
10.0
Pros: The water pressure in the shower was excellent! The staff asked us daily if there was anything they could do to improve our stay; it made us feel very welcome and that they were eager to make our stay the best it could be.
Cons: Nothing; we have no complaints.
Excellent
8.2
Excellent
8.5
Pros: The hotel is newly renovated and less than a 5 min walk to the beach Love the pool And lot of all love their customer service. Renee went above and beyond to make sure we were well taken care off Great breakfast The aquarium was really fun for our kids along with the pool.
Cons: Our refrigerator broke on day one but they were good about replacing it The parking is expensive $30 a day as is the breakfast buffet $35 per person Wish the kids pool was heated The Morimoto restaurant customer service was disappointing as they kept saying the chef was there so we made multiple reservations and yet every time we went they came up with some excuse as to why we could not meet him. A great way to make money
Excellent
9.6
Pros: I liked the location of the hotel and the area around it.
Cons: There was a lot of people staying whhich even though it had multiple elevators it took a long time to get from floor 1 to 31.
Excellent
10.0
Pros: I LOVE the new renovations they are doing here. I really enjoyed my stay and will be back for sure. Comfortable beds, great showers, beautiful views. Friendly staff ! It was wonderful.
Cons: The 35$ breakfast cost. It was a surprise to me to pay that much for breakfast.
Excellent
10.0
Pros: It was so close to the beech and shops
Good
7.7
Pros: Location! Great view and clean
Cons: Outdated decor is easily overlooked for a clean low priced room
Excellent
10.0
Cons: Toilets are little old and there is no AC
Excellent
10.0
Pros: Location, people and hotal interior is awesome ~
Excellent
8.5
Pros: After a chaotic wedding week this place was just what I needed. The bed was fantastic. I hadn’t slept that well in months!
Cons: Long check I lines after 2 pm
Okay
4.2
Cons: I booked this room for my elderly parents for their first vacation in Hawaii. Paid for a partial ocean view room, and got only a slice of ocean. They were given the worst room possible in that category. AC unit outside room was extremely loud which made their sleep miserable. I feel sorry for them and regret booking this hotel. But the damage was done.
Excellent
9.7
Pros: Everything! Especially the Beach/Waterfront! It was walking distance from the hotel and EVEYTHING else...Love it. I booked this trip as a father's day present for my husband and to celebrate our 31st wedding anniversary...loved everything!
Cons: No much....
Good
6.0
Pros: I liked the location. It's right next to the mcdonalds if you're hungry for a cheap meal, especially if you don't want to spend $35 for the breakfast buffet that they offer at the hotel. But if you get a free deal for the breakfast buffet if you book through Expedia or a third party website , it's definitely worth it. There's a parking garage connected to the hotel but it'll cost you $25/night. It's also super close to the Hyatt and international market. And the beach is 1 min walk. You just have to cross a stoplight. Diamond Head and the zoo are close too. I would uber to diamond Head if it's later in the day cuz parking can go fast. But the zoo is walkable.
Cons: There's a hidden resort fee that you pay $20 a night for. But my question was, where's the resort? The clerk was like, "this is the resort." But he wasn't clear that the "resort fee" included beach towels and beach chairs. There's a LOT of construction going on. It doesn't bother me so much, but it might bother you. There's no pool, but the hotel does have access to the Hilton's pool next door. But I was just swimming at the beach the whole time. All the "resort" amenities are basically under construction/refurbishment- like the aquarium with restaurant and tennis courts. So the only thing was I was paying a resort fee when the stuff for the resort aren't even available. I feel like they should have just waived the resort fee.
Excellent
9.1
Pros: Love every second of my stay. The staff was very accommodating. Whether you're a visitor from another state or country, they treated every guest equally. And we were visiting from another island. My favorite was the huge Aquarium and the swimming Mermaid.
Excellent
9.6
Pros: The view was amazing.
Located in Waikiki, this hotel is steps away from Royal Hawaiian Center and Waikiki Beach Walk. International Market Place and Waikiki Beach are also within 10 minutes.
Overall 8.3 Excellent
Based on 1,551 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Pros: Great location , good price
Cons: A bit noisy externally
Excellent
9.7
Excellent
10.0
Excellent
8.0
Pros: I actually like the location. Smack dab in the middle of a lot of the areas we went to. The room was fairly cozy and nice and spacious for the king suite. The appliances were not new of course but they were good and functional. For example the fridge wasn't stainless but wasn't expecting that, but it does get cold. Bed is very comfy, no problems falling asleep after a long day of walking. AC was functional and can get cold, multi-function. Helped with the dehumidifier and fan function. Gave us a DVD kiosk that was included in the room stay. Loved the small pond by the front desk, little turtles and large koi. One thing I loved was we booked our stay in a suite and it came with 2 full size beds. Went down and asked if we can get a king bed and since the rooms arent available to change beds, they gladly changed Ros for us. Did a great job accommodating our needs! All in all, we enjoyed our stay.
Cons: A serious upgrade on their wireless is needed. There is a wireless in each room which is nice but it likes to cut off waaaay too much. If you want a large pool, you won't find it here. We didn't end up going to Hawaii to swim in a hotel pool so it didn't effect our stay. Since the hotel is in the middle of the city, won't really matter where you stay, the view wasn't great.
Mediocre
2.0
Pros: I booked the room through Kayak for $1000 ‘Total.’ When I arrived I was informed there was an additional $225 ‘resort free.’ When I protested the receptionist said I was threatening and she felt unsafe and that she would not check me in though I had already paid. She said since I had booked through Kayak it wasn’t her problem and I’d have to figure out how to get my money back. When I demanded refund due to refusal of service she threatened to call the police. I said that was fine and waited five minutes for the police to arrive. During this whole time she stood two feet away from me obviously not feeling at all threatened. Then we went through the process of filing a police report which was great. I ended up staying at Coconut Hotel down the street without incident which I would recommend. It took me about an hour phone call with the booking agency to get my money back from Aqua. Absolutely terrible experience with Aqua Oasis.
Cons: Honesty, integrity, legitimate business practices.
Good
6.8
Excellent
10.0
Pros: This hotel is a great value for the money. It is walking distance from restaurants, bars and shopping. It's very clean and includes a couple little extras (PS3 in room, DVD rentals, continental breakfast). Parking is available for a fee. The staff are friendly and helpful. I would recommend this place to relatives and anyone who comes to visit me here in Hawaii.
Cons: My car was towed after being valet parked. It was a big hassle the morning it happened because I had to go pick it up myself and I missed an appointment. But the manager and the valet who discovered the issue were both pro-active in taking care of everything. They both called to follow-up the next day. They paid the taxi to the towing place, reimbursed my towing fee and refunded the parking fees I had paid and gave me a goody bag and gift certificate for a future stay. I definitely feel like I was compensated for the inconvenience caused and because of the way they handled the situation I will likely be back again.
Excellent
10.0
Excellent
10.0
Good
6.8
Pros: Location. Breakfast.
Cons: Bathroom was leaking. Twice. Resort fees not disclosed during booking.
Excellent
10.0
Pros: i like the wkrking staffs they are really kind and warm and friendly!
Good
6.2
Pros: Proximity to beach
Cons: Lanai overlooked hotels air con unit, & public parking lot.
Excellent
10.0
Pros: Staff was super helpful, rooms were clean and efficient, continental breakfast included yummy pineapple daily.
Cons: If they had a magic construction-noise reduction powers around most of the block. Hardly the hotel’s fault! Japanese BBQ across from the hotel was fantastic too.
Excellent
8.5
Pros: Great location & friendly staff
Excellent
10.0
Pros: GREAT LOCATION FRIENDLY, WELCOMING, AND HELPFUL GREAT STAFF ROOMS ARE VERY CLEAN AND COMFORTABLE WOULD STAY HERE AGAIN
This family-friendly Honolulu hotel is located in the entertainment district, steps away from Royal-Moana Beach, Waikiki Beach and Royal Hawaiian Center. International Market Place and Waikiki Beach Walk are also within 10 minutes.
Overall 8.3 Excellent
Based on 863 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.3
Pros: The adults only infinity pool. Amazing!!!! 10/10 The location 10/10 This is my second time staying here after visiting 2 years ago with a friend. The most trip with my fiancè. The price seems expansive however I can assure you it's definitely worth it. The pool and location best in Waikiki. We had a standard city view room. And the room was a decent size with all standard features. The location and adults only pool, make this the best hotel I've stayed at. They also have a great kids pool if traveling with a family, with slides.
Cons: Loved everything.
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Even though it was only 1 night. It was amazing! I've stayed at the Sheraton Waikiki before and each time it just keeps getting better and better.
Good
6.8
Cons: The Strike. Traveling to a location such as Hawaii with family and having no housekeeping, and closed restaurants makes for an expensive trip that was just like staying at home
Excellent
9.1
Pros: The facility and management were awesome and very accommodating. The initial room I was in seemed to be slightly dirty (tub and sheets both had stains). I can’t for certain say they weren’t clean. I couldn’t tell if they were stained or dirty. Either way, I shouldn’t have to guess. Once I notified management this was quickly rectified and I was placed in a new room- with a bonus upgrade. This is still my favorite hotel.
Cons: The initial room I was in seemed to be slightly dirty (tub and sheets both had stains). I can’t for certain say they weren’t clean. I couldn’t tell if they were stained or dirty. Either way, I shouldn’t have to guess. Once I notified management this was quickly rectified and I was placed in a new room- with a bonus upgrade. This is still my favorite hotel.
Good
6.0
Pros: The view was nice
Excellent
10.0
Pros: Adults only Pool. Beautiful room. Great Bar service at pool.
Cons: drunk lady from Chicago in Pool.
Excellent
8.0
Pros: Overall very gd!! Infinity pool was perfect!
Cons: Our room card was not working eventhougn we have not rven checked out. So we wasted our time wating security and got new card etc..
Excellent
10.0
Pros: - Interior design and grounds right on the beach - Adults-only pool - Friendly, professional service - Great hotel entrance - High speed elevators - Rooms were clean and good, but not luxurious
Cons: - Resort charge of $31/day seemed steep for wi-fi usage - Breakfast buffet of $28/person was overpriced for the quality
Excellent
10.0
Pros: View, location, pools, spa options
Good
6.2
Pros: Sheets were awesome, and the infinity pool nice. The process to reserve pool lounges was awesome. Valet over night for guest could be cheaper than 45 dollars a day.
Cons: Front desk attendant asked for my home address which I’ve never experienced. Was a little weird. She wrote it down just on scratch paper. The pool waitress was very inattentive to myself and a friend that stopped by for a visit. Although she repeadily attended to everyone else on the same row of lounge chairs.
Excellent
9.1
Pros: Great last minute stay here!
Cons: I was really bummed that on the day we checked out, we couldn't use the pool at all. Didn't get to spend a lot of time there, because check in the day before was not until 3pm.
Excellent
9.0
Cons: The line to check in/out was very long.
Excellent
8.0
Pros: We stayed in an ocean view room. The view from our room and the pool was lovely. Great room service. Soft linen. Nice tv. Room is just ok for the price.
Cons: Infinity pool for adults only. Internet connectivity in and out.
Good
6.0
Pros: Kids pool staff was genuinely friendly.
Cons: Our room fridge had leftovers from a previous guest. No daily housekeeping made it a bit tough with towels and toiletries.
Located in Waikiki, this beachfront resort is connected to a shopping centre, just steps away from Royal-Moana Beach, Waikiki Beach and Royal Hawaiian Center. International Market Place and Waikiki Beach Walk are also within 10 minutes.
Overall 8.3 Excellent
Based on 359 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
6.8
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
8.8
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.7
Good
7.4
Good
7.4
Excellent
10.0
Excellent
9.1
Pros: Really good rooms and service.
Cons: The gym was not good!
Excellent
10.0
Pros: My girlfriend and I agree that The Royal Hawaiian is our go-to hotel for our stay-cations. We LOVE it there. It's hard to even consider other local hotels. The staff, the facilities, the service, and the way that the hotel feels secluded even though we're in the middle of Waikiki... there's so much to love about this place. This is our second year in a row staying here, and we'll definitely be back. Mahalo to everyone there for continuing to impress us.
Cons: This space intentionally left blank. :-)
Excellent
8.8
Pros: The hotel itself is quite beautiful. Though there is a very small pool, the pool deck is very comfortable and private. There is a fabulous view of Diamond Head on the beach. It's also not a mega hotel, so the number of people wasn't too overwhelming. The delicious muffins were a very nice touch, as well as the staff attention on the pool deck. Great location.
Cons: Our room seemed small. There were too many reasons we had to call for help, including repairs to the room and keys not working. All resolved, but annoying. I don't think a hotel of this caliber should be having these kind of problems. The price tag is very steep and I wasn't convinced it was worth it.
Excellent
10.0
Pros: Elegant surroundings, friendly staff, excellent location. We are glad we booked with the breakfast plan because the buffet with “Royal” options was awesome.
Cons: I’m a Starwood member and was told at checkin that I’d receive a 10% discount on restaurants, spa etc at the Royal as well as the affiliate hotels. The gentleman said it would be deducted from the final bill; however, at checkout no discounts were applied. I questioned this and was told I needed to present my card at the time of each service and the deduction was not automatic. The bad info I received at checkin cost me at least $60.
Excellent
9.7
Pros: The staff was wonderful and the Mai Tai bar was a great place to sit and watch the sun go down. Rooms were very comfortable
Cons: This place is expensive, it really helps to be in the mindset that you aren't bargain hunting when you stay here. If you are here in peak season and want to take advantage of beach chair or umbrella rentals you may want to book them before you are onsite.
Excellent
10.0
Pros: Have dreamed of staying at the Royal Hawaiian for many years. The vacation more-than lived up to expectations. The adjacent mall and food court provided entertainment, shopping and reasonable meal choices.
Cons: Mid-week was peaceful and serene. By the weekend the place was filling up with lots of tourists. Can't believe how many people were in Waikiki in general.
Excellent
9.4
Pros: Though we were in the heart of Waikiki, it did not feel like we were anywhere near the hustle and bustle that is the Waikiki of today. It truly felt like a getaway. Service was stellar, the staff was friendly and attentive, the setting and atmosphere can't be beat. You've spoiled us; we can never stay in another Waikiki hotel. TRH is the one for us.
Cons: Minor gripes about cleanliness. Found a charm and a bobby pin left by previous room occupants, and toilet had a few hairs and spots also from previous occupants.
Good
7.6
Pros: Décor of main hotel was impressive however the waterfront tower that we stayed in was less than impressive. Without the oceanview it would rank average to poor.
Cons: Pool attendant was rather rude.
Excellent
9.4
Pros: Location and service
Cons: So many kids and not enough chairs and umbrellas by pool
Excellent
10.0
Pros: Excellent location for beach access, shopping and dining.
Good
6.0
Pros: on the beach
Cons: They charge for a beach chair 45.00 daily. very crowded at pool and pool is very small.
Excellent
9.4
Pros: Historic, iconic hotel, still the best
Cons: Nothing
Okay
4.2
Pros: The beach the ambiance
Cons: Everything else
Excellent
8.2
Pros: Location is tops, literally the best part of Waikiki Beach fronts the hotel. Amazing history, second only to the Moana Surfrider. Very romantic, but not much stuff to do for kids.
Cons: AC in historic wing could be better. Pool is very small. Not sure why families bring kids here, they'd be much happier at one of the bigger resorts (including the Sheraton right next door).
Located in Waikiki, this hotel is within 1 mi (2 km) of Hawaii Convention Center, Royal Hawaiian Center and Ala Moana Center. Waikiki Beach and Honolulu Zoo are also within 2 mi (3 km).
Overall 8.2 Excellent
Based on 2,270 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
6.2
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
9.4
Good
6.8
Excellent
9.4
Excellent
8.0
Good
7.4
Good
7.7
Good
6.0
Excellent
10.0
Excellent
10.0
Pros: Location
Cons: Both elevators working
Excellent
10.0
Cons: Best value with everything you need. Very clean rooms and friendly staff. Close to buses, restaurants and shopping. Would stay there again.
Good
7.4
Pros: Close to everything, walking distance to lots of waikiki
Cons: Noisy at night
Good
6.8
Pros: Rooms are very clean comfortable and look to have been updated. Good location near the shopping
Cons: No view.
Excellent
8.8
Pros: Staff was excellent. Keola at front desk was great. Doorman Sui was OUTSTANDING and a great help! Best value in Waikiki.
Mediocre
2.0
Pros: Nothing
Cons: Greedy wouldn't let me out of the mistake reservation
Excellent
8.0
Pros: Price
Cons: Dated
Excellent
8.0
Pros: Free wifi, comfy bed and pillows, toiletries available.
Cons: No guaranteed early check in. Slow Computers in lobby. We tried leaving AC on while gone, but it turned off automatically leaving the room stuffy up our return.
Located in Waikiki, this beachfront resort is in the entertainment district, just steps away from Royal-Moana Beach, Waikiki Beach and International Market Place. Royal Hawaiian Center and Waikiki Beach Walk are also within 10 minutes.
Overall 8.2 Excellent
Based on 556 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.5
Excellent
8.2
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Okay
4.8
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
8.0
Excellent
8.5
Excellent
9.4
Good
7.9
The hotel has a back courtyard style toward the oceanfront with many rooms facing an open dining and socializing area. Yet despite shutting down the dining and drinking options a sizeable group of people were permitted to boistrously carry on until 1 AM. This certainly disrupted the sleep of many besides my wife and myself as we were staying 3 floors above the area. The management of this high end resort can certainly do better.
Excellent
10.0
Pros: Every member of staff was outstanding! Great location.
Good
7.4
Pros: Location was great and staff was friendly.
Cons: The rooms are a bit run down because of how old the hotel is. The lobby confuses you because the upkeep in the main areas are beautifully kept. Housekeeping does not do a thorough job. Stains and disgusting mildew in the toilets. Would not stay here again.
Good
7.9
Beautiful, iconic hotel with a long history in an excellent location. Stayed in the Tower Wing and the rooms were nothing extraordinary. The same level of quality can be found for less in the area. Personnel were great. Food was overpriced for average fare.
Excellent
10.0
Pros: The staff were incredible and helped so much. Our flight was leaving late at night and they let us use a hospitality room to shower and get cleaned up before we left for the air port. The staff at the restaurants on property were fantastic, epically Omar at The Beach House. It's a quiet gem in crazy Waikiki.
Cons: Nothing.
Okay
5.7
Pros: The location and retention of the old architectural features in the lobby.
Cons: The rooms were average at best for a Westin. Everything was a bit dated.
Excellent
8.5
Pros: It’s beautiful with great location and super friendly staff
Excellent
8.0
Cons: The pool is very small, opens late and closes early. The beach umbrellas $50 a day and also close too early. One or the other should be open at least till sunset.
Excellent
10.0
Pros: Everything was first class, from check in to check out. Very nice to have the complimentary Beach Club. It's a no hassle, take care of guest resort. Once inside and on beach, you do not know the hustle and bustle of Waikiki exists
Good
7.1
Pros: Great location with great views. iPad in the the room was a cool touch
Cons: Considering the cost of getting a room at Moana Surf, I expected the room facilities could be upgraded (ie...shower and other parts of bathroom
Excellent
10.0
Pros: Everything
Cons: It was very crowded with a lot of people.
Excellent
8.8
Pros: Facility went out of its way to accommodate us.
Cons: House cleaning. Had to call 3 times to get sheets changed
Excellent
10.0
Pros: From the moment I walked in the door, I fell in love with the old beach vibe. The understated luxury just oozed from the place. The staff was amazing and always attentive to our needs from dinner plans at check in, offering a hospitality suite after check out because we had a late flight. Truly amazing experience and 100% worth the price tag!
Okay
5.7
Pros: The food was excellent The bed was very comfortable The room was very clean The front desk staff were on top of it
Cons: The room was over-priced for its size and location/view The hostess at the restaurant told us we had to wait 30 min for lunch sitting but didn't tell us we should have made a reservation so when we lined up at noon she told us we'd have to wait another 30 min Too much furniture in my hallway. Not elegant
Excellent
10.0
Pros: Location was amazing. Staff were very friendly!
Cons: Pool is not the nicest.
Excellent
9.7
Pros: Pretty much Everything!
Cons: Pool and beach seating was very limited
Excellent
10.0
Pros: I loved it all. Room was comfortable. Great location. Beautiful hotel.
Located in Waikiki, this beachfront resort is connected to a shopping centre and within a 5-minute walk of Kuhio Beach Park and International Market Place. Honolulu Zoo and Waikiki Aquarium are also within 15 minutes.
Overall 8.1 Excellent
Based on 1,248 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5.9
Recently renovated but still Kinda old feeling
Okay
4.8
Pros: In the centre for everything . Good clean rooms
Cons: To expensive the hotel charge extremely high prices for everything.
Excellent
8.0
Good
7.7
Excellent
8.5
Excellent
10.0
Okay
4.5
Excellent
10.0
Good
7.4
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
10.0
Pros: I liked everything. The room was beautiful, the view was spatscular and the staff was always friendly. I did not plan on all the hotel and parking fees and the front desk was able to work with me by signing me up for the club membership and giving me a military discount. I will deffeintly be coming back and reffering everyone to this Hyatt!
Good
6.2
Pros: The bathroom had a bidet!
Cons: Noise, overpriced, busy, the shops on site staffing was unfriendly, too service food was horrible and they only serve till pm
Okay
5.7
Pros: The room
Cons: All the fees
Excellent
8.0
Pros: I liked the fact that the view for the room we had was pretty comforting. We were able to see the ocean and close to the other shops. It was walking distance from many restaurants and overall me and my other half had a great time.
Cons: I didn't like the fact that there wasn't a microwave. However there was an alternative to make hot water using their coffee/tea machine. But that's minor compared to some other hotels we've been in.
Okay
4.8
Pros: Nice and clean modern bathroom
Cons: Beds were just awful and uncomfortable... Spa was not a high value experience
Excellent
10.0
Pros: Large rooms. Comfortable beds. Superior shower. Great service. Breathtaking views. Outstanding amenities.
Cons: What didn’t we like? Having to leave and return home.
Good
6.3
Pros: It has pretty nice view and close to beach.
Cons: I booked the room which has king bed and ocean view. But when I visited hotel there was no room of right that. I heard that my wife and I gotta stay 2 single bed inspite of we were in honey-moon. Staff in hotel told me "We do NOT guarantee the room type whatever I booked the room via Kayak." I claimed 3 times but nothing changed. Finally we spent more money($25 per night) to upgrade king-bed room. I wanna say u guys going to stay this hotel "They do NOT guarantee the room type."
Excellent
9.6
Pros: King size bed, quiet/clean room, n location perfect walking distance yo beach n shops
Excellent
10.0
Pros: Great value. Booked after Airbnb didn’t work out and it really was a vacation saver. Nice rooms, great beach across the street, helpful staff, plenty of shopping and excellent restaurants nearby. Amazing gym too.
Excellent
10.0
Pros: Everything
Cons: That we had to leave so soon haha
Excellent
8.0
Pros: We liked the location on Kalakaua Ave. across from Waikiki beach and walking distance to restaurants, shops and entertainment.
Cons: The pool is small for the size of the resort but we had the beach so we made it work for ourselves.
Excellent
10.0
Pros: The staff was super friendly and very helpful! We forgot to bring a stroller and they were able to loan us a stroller during our stay. There was something wrong with our room, but they managed to fix it right away. Had such an amazing stay would definitely recommend!
Cons: Something that was a bit confusing was how to order room service. We managed to bring food from Swim that was To-Go so that was the route we took instead of room service.
Okay
4.8
Pros: Convenient locale . Beds comfortable .Staff friendly.
Cons: Room was dirty , building infrastructure in dire need of serious renovations . Poor TV connectivity. Poor food choices for such a large resort. No longer worthy of the Hyatt brand & reputation
Located in Waikiki, this beachfront resort is in the entertainment district and within a 5-minute walk of Kuhio Beach Park and Waikiki Beach. Honolulu Zoo and International Market Place are also within 10 minutes.
Overall 8.1 Excellent
Based on 771 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Excellent location, facilities and value. Great service.
Cons: Nothing.
Excellent
9.4
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Okay
4.5
Pros: Closeness to the beach
Cons: When we arrived to our room, the city view was a view of the parking garage, actual a parked car was about 3 feet from our window. It was NOT a city view which I booked. When we called the front desk, we were advised they were completely booked and had no rooms available elsewhere. (We looked online and it did indicate there were rooms available for the night in a better location.) We were told we would be upgraded to a partial ocean view, but not until the next night. Also, there is an additional $30 charge per night for staying at that location, we were not advised of that until we were checking in. We also had to pay an additional $47 per day for valet parking which we also were not advised of until we checked in. The rooms are run down and carpets are old. In the high traffic areas the carpet had creases in spots, enough to cause us to trip. We had a negative encounter with one of your valets, we lost the valet ticket that was on the key, when we returned, they made a big deal of it, told us that we should have kept it on the key ring. Not good customer service especially after charging $47 per day!!!. This is a Marriott Resort and we booked it because of the name and our expectations were not even remotely met... Marriott should evaluate this location, both the desperate need of renovation and some of the customer service. If it's not going to be renovated soon, then charging appropriate hotel/motel rates and advertise appropriately.
Excellent
9.7
Pros: The location is acceptable and very close to the beach. Depending on where your room is located you might be impacted by the pool activity and noise.
Cons: I didn't like the fact that you get a room rate online, but when you arrive there are extra fees (Resort Fee $30.00 a day, and if you valet park a vehicle, it is $37.00 a day). The fees are not necessarily hidden, they are just not posted on the daily rate schedule. You find out when you are checking in. I have stayed in Honolulu many times and these fees are normal for most of the hotels. Hence, it would be better to show all of the rates and fees that are associated with your stay, so that you can make an intelligent choice in your selection of a hotel,
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.2
Excellent
9.1
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
8.0
Excellent
9.4
Okay
5.7
Okay
5.1
Okay
5.7
Pros: - proximity to beach - known hotel chain
Cons: - based on the positive reviews and high price, I thought this would be better; - first time to Honolulu - I thought the location would be better; - move on - there's lots of better choices
Okay
5.1
Pros: the location is great
Cons: everything else
Mediocre
2.0
Pros: I enjoyed checking out of this hotel and telling them how I felt about our stay
Cons: I liked none of this experience
Excellent
8.2
Pros: I liked that it was in the center of all the action and right by the beach
Good
6.8
Cons: When booking I stated there will be 4 of us sharing the room but upon arrival they charged us more and insisted it was the fault of who ever we booked it through.
Excellent
8.0
Pros: Close to beach and multiple shops and dining.
Cons: Rooms could use microwave
Excellent
9.4
Pros: Terrific location, terrific service
Excellent
8.2
Pros: Wonderful associates
Cons: pool assignments during renovations and policing of property
Excellent
8.0
Excellent
10.0
Pros: All of it
Good
7.7
Cons: Expected better view from upgraded room
Excellent
10.0
Pros: From the moment I checked in, I received excellent service. Richard was the gentlemen who checked me in, offered top-notch service, gave me a wonderful room, made me feel valued for being an Elite Marriott Rewards member, thoroughly explained the Resort Fee and Package. I enjoyed my time there and wish I was there longer.
Cons: They did charge me for valet parking when I only used guest parking. I had to get that corrected.
Good
7.7
Pros: The hotel is great. It is clean with a friendly staff and located very conveniently.
Cons: My only complaint and my warning for folks booking here would be that the price is definitely not what you see. I booked my rooms on Kayak and paid in full at booking. When I got to the hotel I was told that there was a $30/ day + tax charge for staying in the hotel. To self park in the hotel parking garage is $35/day or you can valet park for $37/day. The additional $65+/day adds up quickly. Just a heads up. Otherwise the hotel was lovely.
Excellent
10.0
Pros: Everything
Good
6.2
Pros: Nice location and only steps to beach!! Lots of activities and shops.
Cons: Bathroom was not properly cleaned on arrival. :(
Excellent
8.5
Pros: Clean rooms and great location, nice staff and daily offerings of activities.
Cons: in need of a slight remodel for the rooms.
Excellent
9.4
Pros: Location, Bar and restaurants, hotel layout.
Cons: Parking and resort fee add over $60/day.
Okay
4.0
Pros: Nothing. Literally, this place steals your money and just treat you as a person who is going to keep them in business. Miserable.
Cons: Everything. This is not a hotel that should be associated with Marriott. I never used Marriott after this experience.
Located in Waikiki, this beachfront resort is in the entertainment district and within 1 mi (2 km) of Royal Hawaiian Center and Waikiki Beach. Honolulu Zoo and Ala Moana Center are also within 3 mi (5 km).
Overall 7.9 Good
Based on 2,882 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
8.2
Excellent
10.0
Excellent
8.8
Mediocre
3.7
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Mediocre
3.4
Excellent
10.0
Excellent
8.2
Excellent
8.0
Excellent
10.0
Good
7.7
Excellent
9.4
Excellent
10.0
Good
6.0
Excellent
10.0
Excellent
10.0
Okay
5.1
Pros: Alyssa was very helpful in helping us to switch our rooms and we do appreciate her very much.
Cons: We started off on the wrong foot from the moment we arrived, having to wait over and hour to check in. Yes it was the weekend of the marathon and we understand that but, for the first 45 minutes they had only 3 people checking in the regular guest and only 3 checking in the Hilton elite. After they put another 3 on each side the line moved much quicker. On top of this we had booked a king bed but when we go to the room it was 2 queens and by this time we didn't want to go back to the front desk and wait even longer. They did end up moving us for our second night, but it's still frustrating when you have to move in the middle of your trip. On top of this the beds aren't what i would expect when i'm paying $375 a night..super hard and could almost feel the spring in one of them....needless to say we won't be wasting our money next time we visit Oahu.
Good
7.7
Okay
5.1
Cons: The inclusion of the mandatory and deceptive "resort fee" tainted my entire experience at the Hilton Hawaiian Village. The "resort" amenities offered no additional value to me yet were not optional. What's more, the one "resort" amenity that I did use, wireless Internet, was terrible and unusable; just loading Gmail timed out continuously. I ended up using my phone as a hotspot because it had better throughput. The charge for parking was yet another bait-and-switch and was not included as it is in other hotel's resort fees. As a matter of principle I will not recommend this hotel to others nor stay there myself if Hilton continues this deceptive practice.
Excellent
8.2
Excellent
10.0
Good
7.4
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
9.1
Excellent
8.3
Excellent
8.3
Excellent
10.0
Good
7.1
Excellent
10.0
Excellent
9.4
Pros: Hotel staff, bars, main pool, being right on the beach. I had requested Diamond Head view with the package I bought, and found that I wouldn't get that on arrival BUT the guy that checked us in did find one albeit on a much lower floor but still fantastic view and that made my 50th birthday very special. Drink pricing different in different bars! The resort fee baffles me, no idea what that is actually for. Staff were great and the Pronto Pickle was a life saver after a very full day of sightseeing and touring! Great staff in there too, and we could take hot food to the room with a couple of drinks from the ABC! :o) sitting on the balcony watching the sun go down. Nothing better.
Cons: Check in seems an incredibly slow process and there's little point to the 2 lines for HH members. However, the staff do not let you leave the check in without ensuring you have every bit of information you could want. All very patient staff. Pricey hotel, resort fees, and parking fees, and beer! However, the cost of cocktails were a welcome surprise! The pools are all in the shade by 5pm, which is such a shame.
Excellent
8.5
Pros: The bed was very comfortable, the toilet and bath were very nice. Staff was nice. During our visit it sounded like 3 people banging on our door yelling then ran away... The television was nice but the instructions to use the ps3 weren't clear, a suggestion would be to add more hot tubs bc the closest one to us was on the other side of the resort. The staff was kind enough to let us check out later, free of charge but have yet to here back about the refund for parking since we took and uber and did not park in or use the garge. Overall I look forward to staying again.
Cons: We could only find 2 hot tubs in the same area on other side of resort. Have more towels in each room. Give me a receipt or confirmation email that I was refunded for the parking I was charge for when at the beginning of our stay but ended up not using.
Mediocre
2.0
Excellent
10.0
Excellent
10.0
Pros: We stayed here two years ago, in an Oceanview Room in the Rainbow Tower, and now we're back and staying in an Oceanfront Room in the Ali'i tower. This is a great place, walk out of the hotel lobby and onto the sands of Waikiki Beach. The resort covers several acres, packed full of shops, restaurants, bars, everything - and then a simple stroll down the beach and you're in the main shopping area of Honolulu. The Ali'i Tower and the Rainbow Tower are similar in price, the difference though in the Ali'i Tower is that it's like a special club within the larger resort. There's a dedicated Concierge, many perks such as free water etc, a dedicated level 2 area that contains a gym, a swimming pool with deck chairs, and a bar with tables and chairs. You also get a leather wristband that they suggest you wear on the premises, and that gets you front of line access to all the Hilton owned restaurants on the property, and that's proved to be very handy. Highly recommended, and we wouldn't stay anywhere else in Honolulu.
Good
7.9
Water fountains.
Good
7.4
Pros: Our room had everything that you would expect: bed, balcony, clean linens. The pools were nice, dining facilities were adequate.
Cons: We paid $180 for a "Resort View" room. What we got was a "view" of a noisy construction site. My husband called the front desk and requested to switch rooms. The desk seemed moderately confused by this request (acted like they didn't know about the construction which was being done at the Hilton). We moved towers and half of our room keys didn't work the first time we accessed the room. The second time (five minutes after the first time), none of the keys worked. When we went down to the desk to get a new key, the staff member acted like it was our fault that the key wasn't working ("I know you put your key by your cell phone!" when we had simply set it on the nightstand while we unpacked our things). We were disappointed by the unprofessional dealings by the resort staff.
Mediocre
2.0
Pros: I liked that the location is close to the water
Cons: Much needed room renovations are required in addition to better cleanliness. Parking in the hotel which is required if you have a car is way over priced and even more than the price to rent the actual car. Another resort fee is added at the end which covers items such as yoga and do not apply to everyone is applied. Fine a different hotel that would be your best bet
Excellent
8.5
Pros: Great location to enjoy Waikiki with great pool and beach options. Staff were friendly.
Cons: Diamondhead Tower is a little outdated, basic but clean.
Good
7.3
Pros: Lots to do, everything in one location,
Cons: VERY CROWDED, NOISY, NOISY NOISY! Could not get in any restaurant to eat dinner with a wait less than a few hours...most totally booked! Very impersonal!
Located in Ala Moana, this hotel is within a 10-minute walk of Hawaii Convention Center and Ala Moana Center. Royal Hawaiian Center and Waikiki Beach are also within 2 mi (3 km).
Overall 7.9 Good
Based on 1,822 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.8
Pros: The location was super close to everywhere I needed to go
Cons: They gave us a corner room 3rd floor which was so tiny couldn’t even turn a 360 in the hallway it was so narrow .. the sliding glass door won’t open more then 2 inches with no balcony .. why even have a sliding glass door if you have it locked like that? Said it was a queen and pull out couch but it was a pull out chair. No napkins or tissues only toilet paper. It also took a full hour to check in, dragging luggage on a line for an hour is insane for Hawai’i, this isn’t Vegas. There was 2 open computers if you get this busy at 4-5pm for check in you should be prepared and have a full staff.
Good
7.1
Excellent
8.0
Excellent
9.7
Excellent
9.4
Excellent
9.7
Excellent
9.7
Excellent
8.0
Excellent
8.2
Excellent
10.0
Good
6.0
Excellent
10.0
Okay
4.5
Excellent
9.7
Good
6.0
Pros: Near beach and mall
Cons: owned by private owner, but not revealed until check in. bathtub drain clogged while taking a shower - standing in 2/3 inches of water, could not shut water off completely after taking a shower; wall lamp was broken, hanging to the left, did not turn on; clock/radio could not be reset; after hours, so no maintenance available until the next day. deceptive practice booking a room at Ala Moana hotel and finding out at check in it was privately owned. It would not have mattered if the room had been checked to ensure it was ready for occupancy. the room was booked four months in advance, so very disappointing.
Excellent
8.8
Excellent
8.5
Excellent
8.0
Excellent
8.0
Okay
5.1
Excellent
10.0
Good
7.4
Pros: Great location if you want to be walking distance from the Ala Moana Shopping Mall
Cons: Woke up early to machinery noise, this may have be temporary
Excellent
8.5
Pros: The hotel is conveniently located near the beach, next to the mall, and an easy drive to town or the freeway to the countryside.
Cons: Daily parking charges! I feel like hotels that charge for parking are like airlines that charge you for food—crazy!
Excellent
10.0
Pros: Connected to Ala Moana Center
Excellent
10.0
Pros: Great staff. Great location.
Cons: Can't think of anything.
Excellent
8.2
Pros: Adjacent to the Ala Moana Mall and dining places. Short walking distance to the Hawaii Convention Center. Starbucks and reasonably price convenient store in the facility. Micro wave and refrigerator availability in the unit.
Cons: Noise from the heavy machinery at the construction site just outside the window/patio door is constant in the day time. Computer use and printing is too costly for guest.
Excellent
10.0
Pros: Convenient location. Good service. Reasonable price. Jean, Kate and Cathy are the wonderful people who work there and make my stay a very nice experience!
Good
6.0
Pros: Hotel is right next to Ala Moana mall making it so easy to do shopping and eating.
Cons: I ended up having to upgrade to a 2 beds room with an extra $49 per night. Kayak description is very misleading when it labels DOUBLE Mountain View when double means 2 people but not double beds! Bathroom is not acceptable as the water faucet is so outdated with only 1 turn knob to control hot/cold and water volume
Mediocre
2.0
Cons: Had to check out early because their AC broke. The woman I spoke with (shyla or something like that) was incredibly rude. Probably the worst customer service I’ve ever experienced.
Good
6.0
Cons: Tiny tiny tiny rooms. Not even a desk chair.
Excellent
8.0
Pros: Clean modern hotel
Cons: It's a ways from Waikiki beach
Excellent
10.0
Pros: Very close to Ala Moana shopping center and very clean rooms
Cons: Rooms were kind of small when you look at it. Its perfect for 1 person but probably not for 2 people
Excellent
8.0
Pros: Convenience of shopping and dining. Staff was friendly. Semi walking distance to Ala Moana State Park.
Cons: Single rooms in Kona tower where a bit small and a little outdated. Rooms could use a good deep cleaning. Couch in room had stains on both cushions. Carpets are in need of shampooing..
Excellent
10.0
Pros: Very convenient to Ala Moana Shopping Center
Good
6.2
Pros: The room was nice, needs better lighting.
Cons: Room was to dark, needs brighter lighting. The rooms need updating, it's showing it's age.
Mediocre
2.0
Pros: Nothing at all
Cons: The staff, the price also we waited in line to check in for over an hour.
Mediocre
2.8
Pros: Starbucks in the building
Cons: Everything needs to be cleaned and updated. The rooms are way too small.
Good
7.7
Pros: Staff was very friendly and helpful. Like that there was a Starbucks located inside the hotel.
Cons: Had a disco there, which is fine for singles, but not too friendly with family with young children. The patrons were a little loud and there was a large crowd outside trying to get in.
Excellent
8.5
Pros: Walk to Ala Moana Shopping Center, Waikiki, multiple beaches, on main bus line to other shopping areas
Cons: Not luxury accommodations but convenient!
Okay
4.5
Pros: Room was clean
Cons: The room was overpriced No room service Breakfast was shocking and expensive
Excellent
10.0
Pros: Easy check in, some of the best staff we’ve encountered. Didn’t realize how much we’d like having the mall so close but it was super convenient for last minute purchases. Even better was the wall to the beach.
Cons: Room size. Also wish they had more late night delivery options since they don’t have room service.
Excellent
9.1
Pros: Super early check in at 7am for an extra $16 includes breakfast - well worth it
Cons: Bigger bed but apart from that it was great - it’s not 5star hotel but it was a lovely stay
Located in Waikiki, this spa hotel is within a 10-minute walk of Royal Hawaiian Center and Waikiki Beach. Fort DeRussy Beach Park and Ala Moana Center are also within 1 mi (2 km).
Overall 7.9 Good
Based on 1,613 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.4
Pros: I took this hotel almost as a last minute decision for my business trip. The staff are excellent, very cordial, helpful, gave me a detailed idea about dining, moving, taking transport and even provided changes. However, beware the hotel charges around $11 every night, (for internet which is below par, a newspaper focusing on Hawaiian news only and a coffee machine with Hawaiian coffee that I never tried) whether you want those amenities or not and irrespective of the type of room you stay or site you book through (priceline, hotwire, expedia, anything). The hotel has a tiny family friendly pool on the 4th floor. The location is terrific, most buses stops there, and everybody knows the hotel by name, the beach is just 10 minutes walk, and the whole shopping area starts after the hotel and beyond. Caution: PLEASE DON'T GET FOOLED BY THE PICTURES OF THE ROOMS YOU SEE, those are only on the top floors, other rooms are much smaller and with less amenities. If anybody has the time please say that to hotwire and Expedia, thanks.
Excellent
8.0
Excellent
8.0
Okay
4.5
Good
7.1
Excellent
9.4
Excellent
8.0
Okay
5.7
Pros: The hotel was literally 2 blocks from the beach, so the location was great. It had a balcony with chairs that looked out over a nice park like looking area.
Cons: The hotel itself was hard to find. There are no signs showing the name of the hotel, an address, nothing. After literally passing it about 5 times, I accidentally saw the name of the hotel around the back on a small sandwich board. You have to enter from the back if you have a car and pay $25 to park. So the hotel itself is decent looking both inside and out, and it is in a great location, literally like 2 blocks from the beach. However, the hotel is ancient, and they do little to no upkeep. The elevator was rickety. The room itself wasn't bad. Big bed, but thankfully there were 5 pillows because they were totally flat. There was a fridge, that almost kept water semi-chilled if you kept it in the freezer part. There was a tiny air conditioner, on the floor that almost kept the room manageable. There was a great balcony, however, you couldn't leave the door open to get the good breeze because there was no screen. The bathroom was minuscule, and clearly had seen better days. The paint was coming off of the ceiling and everything needed an update. Oh and the best part, if you are going there to have a romantic evening, that is good, because there is only one tiny lamp in the room with a really dim bulb for mood lighting. However if you are trying to read a map or make plans for the next day, you better doing during daylight because that one pitiful lamp wasn't enough to read anything. Overall, the place was clean, there were no bugs, for the most part you couldn't hear other people, and once you found the hotel, the location was great. So if you just need a place to crash while you are staying on the island doing other things, it is worth staying. If you are going there for the great things the hotel has to offer, you might want to try elsewhere.
Good
7.7
Pros: Convenient hotel at the quiet end of a very busy Waikiki.
Cons: Nothing to dislike.
Excellent
10.0
Pros: The staff were amazing and very helpful, it was our first time to Hawaii so it was much needed.
Excellent
8.0
Good
6.2
Good
6.0
Good
7.4
Pros: The location is great. No ocean views but that was not why I was here. Good city views. Bathroom is dated. The hallways are stinky. Probably from many many years of smoking. carpets dated. Nice big screen TV very comfortable beds very functional overall.
Cons: After I booked my room and got my confirmation from hotels.com through kayak.com, I was surprised when I checked in and was charged a $10 resort fee they call it. This includes the use of a safe coffee maker ironing board and Wi-Fi. All of this is usually free and most hotels now everybody is charging for it.
Okay
4.5
Cons: It was way too much money for a hotel that was worse than a motel 6. The location was great the room just was very old and outdated.
Good
6.8
Cons: One of the check in clerks seemed a lil strange but other than that staff was friendly, also we asked for a later check out with was denied and the maid came knocking at our doors at 1030 which didn't make me very happy since we had till 11. Other than that I'd stay again just to get away and play tourist for a night.
Good
6.2
Pros: Great location
Cons: The decor and small finishes
Okay
5.1
Good
6.0
Pros: Relatively clean my wife like it.
Cons: The advertisement was two doubles/queens (I'm not sure which) or King size bed. When I got to the hotel, of course they only had the room with two queens for my wife and I. This seems to be common trend for Waikiki because I had the exact same experience at another hotel.
Excellent
8.8
Good
7.3
Pros: Lobby decor and staff and location
Cons: The bathroom was crumbly and old
Good
6.0
Pros: Free beach equipment hire. Room was functional. We stayed in a room with kitchenette for 5 nights. It was clean enough & suited our needs.
Cons: Did not feel like a hotel with bells & whilstles. Pool was being renovated so had to go across the road to the ambassador pool.
Excellent
10.0
Pros: nice location for shoping,surfing,very clean,comfirtable
Mediocre
3.3
Pros: It smelled gross in my room. It smelled like a McDonalds dumpster with some kind of cleaning solution poured over everything. The lighting, colors of sheets and blankets, and painting color scheme is depressing and institutional looking. The TV was from 1984 and was very very limited in channels.
Excellent
9.7
Pros: The room is big and comfy. The view is amazing. Close to shops.
Cons: No comforter.
Good
6.2
Pros: Location
Cons: Noisy hallways, can hear people slamming their doors and talking. Walls aren't insulated/sound proof??
Okay
4.5
Pros: Friendly staff
Cons: Was 3x disturbed by phone call due to mistake by reception. No iron available. Got a roach running in my towel.
Excellent
10.0
Pros: Everything was as expected!
Good
6.2
Pros: Staff friendliness and efficiency, cleanliness,location as both beach and shopsnearby
Cons: Traffic noise, rock hard beds
Mediocre
2.0
Pros: The water pressure is the only good thing
Cons: The pictures did not match the room. There was mold on the ceiling and the curtains of the shower as well a rust on the tub and drainage. Spoke to the assistant manager and all I got was the room that you were in was not the one on the picture. No good customer service and people there don't know how to service you.
Excellent
8.0
Pros: Location and Price
Cons: Bathroom could have been a little nicer/updated
Mediocre
2.6
Pros: Location was nice. And easy to get too. also the guys working the parking garage were awesome.
Cons: The room was trash. Beds were old and as hard as rocks. Carpets looked like they may have died. Bathroom had the feeling of black mold growing. I wasted gd money on what looked like a great deal. The A/c also needed repair work and a cleaning. I shouldn't have paid more than fifty dollars a night for that place.
Okay
4.3
Pros: Close to beach that's about it.
Cons: Everything! !! Small bathroom. Air conditioner was poor quality. One lobby bathroom. Was doing construction in the morning
Good
7.4
Pros: Room was nice and cozy.
Cons: The breakfast buffet was a bit lackluster for $18.00 a person, you’d be better off going elsewhere in Waikiki for food.
Okay
4.2
Excellent
8.0
Pros: Closer to the beach and downtown.
Cons: Paid parking !
Good
6.2
Pros: Convenient location.
Cons: Basically this was a run down hotel with a new paint job. Very noisy from rooms above and next to you. Breakfast is mediocre and relatively expensive. Pool was full of the same group being drunk and obnoxious my entire stay. Laundry room was dirty.
Good
6.0
Pros: I like that it was close to waikiki
Cons: I didn't like the bathroom. Parts of the ceiling were severely water damaged. And the pool was minimal
Excellent
10.0
Pros: Kind, friendly and welcoming entire staff
Cons: Everything
Excellent
8.0
Cons: Average hotel. Parking expensive.
Mediocre
2.0
Pros: Absolutely nothing
Cons: The whole time was terrible, I wouldn't recommend this to my worst enemy.
Located in Waikiki, this hotel is within a 10-minute walk of Waikiki Beach and Royal Hawaiian Center. Honolulu Zoo and Waikiki Aquarium are also within 1 mi (2 km).
Overall 6.9 Good
Based on 869 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
3.0
Pros: Decor was nice. Don't stay here. Pay the extra cost for a clean hotel.
Cons: There were bugs in the shower. The bathroom was so small I couldn't turn around without bumping into the door. There was a raid repellant device on the floor. There were also bugs crawling across the bedroom floor. After checking in to the hotel I got in the shower. As soon as The water was on bugs just started crawling out the drain and from top of the ceiling. I counted at least 6 and took pictures of each. I got out immediately and saw another critter scurry across the bedroom floor. I went to check out immediately. The hotel offered to "waive" the amount for the next two nights but refused to refund the first night since I had checked in already. Absolutely ridiculous. I was there less than 2hrs before discovering the bugs and immediately leaving. I wound up booking a hotel that was twice the cost because I was stranded without a clean place to stay.
Excellent
10.0
Excellent
10.0
Good
7.6
Okay
4.5
Pros: The hotel staff were amazing and if you are there for Waikiki beach then the locale is perfect, but...
Cons: It was very hard to find, as there is nothing labling it and if you rent a car, expect to shell out an additional $20-30 for off site parking, as the hotel's parking is basically non-existant. The room was NOT clean. There was hair ALL across the walls in the bathroom, and not just in the shower. The walls are SUPER thin, so you hear EVERYTHING! This includes the people in the corridor, the street traffic, but most especially the bloody karaoke joint in the lobby. We could not sleep. Additionally, the bed bounced if you so much as moved a toe. Pay a little more and stay at the Hyatt across the street.
Excellent
8.0
Excellent
8.2
Excellent
9.1
Mediocre
2.8
Pros: it location was OK
Cons: they claim to have parking, NOT! they only have 7 spaces on a first come first serve basis. the hotel pictures must be from another hotel, there are no photos that match the hotels, it is rundown, dirty, my room was so small my son and I had to take turns moving around and you had to leave the door open in the bathroom to use it. the sink was the size of a salad bowl. ridiculous!! the staff were rude, there is no place to park while you check in, and no where near the hotel to park for a reasonable fee. I'd never stay here again.
Mediocre
3.7
Pros: Hotel had proximity to the beach.
Cons: I wouldn't have hated this place were it not misleadingly advertising. I HATE feeling like a hotel is trying to trick me, as I don't trust them afterwards. Our room was nothing like it was pictured. The mattresses were on the floor, the shower was falling apart, the room had no space to move, and the wifi didn't work. They tacked on fees for things we didn't use and refused to upgrade us to the room that was advertised, even after I offered to pay more for it. Won't stay again and can't recommend until they learn to advertise honestly.
Mediocre
3.7
Pros: I really wanted to love this hotel. When you walk in the main floor is setup with several leather like couches, hammock chairs, LCD TV, 2 computers and printer, tea and coffee available all day with a modern look. Friendly faces at the counter doing their best. My low score reflects the several attempts I made to resolve issues on our week stay where the staff and management failed. (1) The staff seem ill prepared to answer questions about the area. It is my expectation that the hotel should have some ideas about the restaurants and attractions in their area. Many AIRBNB hosts have lists of places and instructions to get there. In our case we asked about a place 2 blocks and 7 minutes away (Marukame Udon restauarant) highly rated on Yelp. The two people could not figure out how to get there even thought they knew it was always busy. Ended up finding our way there. (2) When we used the shower for the first time we noticed the shower head was not fully turning on (RM 407 I believe). Hot water was going to the head and very little cold water. A third of the water flowed through the tap. We reported this 3 times to the front desk. The third time i went up to the room with maintenance person and demonstrated the issue. I was nicely told that they could not do anything about this. It was known by maintenance that the fixture were old. There was no concern that someone could get scalded from hot water. (3) Room cleaning service was poor. The sink and bathrub were never cleaned the week I was there. I ended up cleaning it myself as their were bits of paint flaking off and the sink was not draining correctly. As far as I could tell towels were changed, garbage were emptied and beds made. No change when i left sign out to clean. Finally I did ask twice to talk to a manager about my experience (first attempt 3 days before i left). No one contacted me. Our last day I got an e-mail asking for feedback. As a result I posted this review. I am disappointed that staff did not block this room so it could be repaired and provided another. My advice when booking here is that you fully inspect the room. I've never had to be this detailed before as I expect some common sense by the hotel. But in this case they are just filling rooms. Also keep in mind that you are behind the Hyatt and you will here all kinds of noise starting from 3-4 am. https://www.tripadvisor.ca/ShowUserReviews-g60982-d2385826-r430926391-Stay_Hotel_Waikiki-Honolulu_Oahu_Hawaii.html#
Good
6.5
Good
7.7
Excellent
9.4
Pros: The staff was very friendly and helpful. Facilities were clean. Overall, a great value for the money.
Cons: Wifi was very slow. Don't plan on streaming any video during your stay. And if you have to do any work remotely, and need a good connection, this is probably not the place. Wifi was fine for checking email, and basic web browsing. I ran a speed test and clocked 1MBPS.
Mediocre
2.0
Pros: That the hotel was In Hawaii that's it.
Cons: Everything all of there photos are doctored it's a dirty hostile type hotel no amenities no room service or food pump dispenser soap and shampoo in the bathrooms. The Windows do not close they are slotted so you hear all of the trash collectors and anything going on outside. The place is horrible.
Okay
5.7
Pros: Convenience to the beach and associated activities
Cons: Many items dI'd not work such as TV and controller, lobby printer, shower head.
Mediocre
2.0
Pros: I gave a really good discription of what went down on our trip while we stayed at the Waikiki Hilton village resort - I think staff could work harder on smiling and trying to provide excellent service.
Good
7.7
Pros: The outside is very decieving from the inside. The outside looks not at all impressive and very motel like. Its seems run down and very low class. But when you step inside i was impressed by the all white room and furniture. There was one bed for two, a futon for two, plus a foldup rolling mattress. I also liked the mini fridge as well. The lobby looks very high class and sophistic.
Cons: There was a lack of an iron & ironing board which I deem as a standard supply object in a hotel room. The place could also use a microwave as well.
Excellent
8.5
Pros: Hotel is in close proximity to the beach and hotel staff is very friendly. The price is a good value compared to other fancy hotels.
Cons: Hotel parking is limited. Even with a confirmed hotel reservation, had to wait until the 2nd day to park at the hotel. Parking options are limited and very expensive.
Okay
5.3
Pros: 1 block from beach
Cons: Bathroom beyond small. Not very modern. $25 a day to park.
Excellent
9.1
Pros: Great location, staff friendly and coffee all day
Cons: Nothing, except futton uncomfortable....
Excellent
8.8
Excellent
8.5
Pros: Price, free breakfast/coffee and location. Staff friendly and helpful.
Cons: Bathroom size. 1 elevator.
Good
6.6
Pros: Great location (5 min walk to Waikiki beach)
Cons: No safety deposit (and the one on reception was used by another customer so we couldn't use it) No iron (when requested from reception I was told that all are in use...) Breakfast - we were told it is until 10 AM, but at 9:30 staff already started clean-up...
Excellent
10.0
Pros: Great hotel, great location, clean
Excellent
8.6
Pros: The staff was amazing! They made sure that we had everything that we needed. They held our bags after check out and placed my friend's medicine in the fridge for her until we got back to the hotel. They gave us local recommendations. There was a bar and restaurant in the hotel. They offered floats and beach gear including towels for free if available. It is a 5min or less walk to the beach and to the main strips.
Cons: The breakfast was free, which was great, but didn't offer much and there were flies because everything is so open. I love the open atmosphere, but not around my food. The soap was great, but the hair stuff was an all in one.
Good
6.5
Pros: Great location
Cons: Small rooom and bathroom
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