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Honolulu hotels near Ala Wai Golf Course
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Best Honolulu hotels near Ala Wai Golf Course
Located in Waikiki, this luxury hotel is steps away from U.S. Army Museum of Hawai'i and Waikiki Beach Walk. Royal Hawaiian Center and Waikiki Beach are also within 10 minutes.
Overall 9.3 Excellent
Based on 490 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Pros: Staff was very professional and catered to every need
Cons: View is slightly obstructed below the 17th floor but still has amazing sunsets, everything else was perfect
Excellent
9.1
Pros: The pool is really nice! The rooms were luxurious and the staff were very helpful.
Cons: It's close to the beach, but not on it. The TV's need an upgrade. It would have been nice if the pool was open later. We watched people swim from our balcony at another hotel while ours was closed.
Excellent
10.0
Pros: Everything: - Good Service - Good Room - Good Location - Recycling Trash (rare to find in US) Amazing time, recommend to everyone.
Cons: Nothing
Located in Waikiki, this luxury hotel is within a 5-minute walk of Royal Hawaiian Center and U.S. Army Museum of Hawai'i. Fort DeRussy and Gray's Beach are also within 10 minutes.
Overall 8.8 Excellent
Based on 236 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Pros: Nice large rooms. Washer/dryer in unit.
Cons: Seems a little worn for being a new building. Weird shower layout. Food poisoning from La Vie
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
9.7
Pros: Bed was very comfortable
Cons: Should have a shower room for the gym.
Excellent
10.0
Pros: Beautiful room and views, great staff everywhere at the hotel, top quality service - valet, bar, etc
Cons: Small nitty things - more towels in the diamond tower room to begin with (just two?). Lobby area light fixtures next to overhead sculpture seem oddly cheap and out of place. More like an office or warehouse than a top hotel lobby.
Located in Waikiki, this hotel is within a 5-minute walk of Royal Hawaiian Center, International Market Place and Waikiki Beach Walk. Waikiki Beach and Honolulu Zoo are also within 1 mile (2 km).
Overall 8.7 Excellent
Based on 364 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Beautiful room! I recieved an upgrade to the penthouse and the views were amazing! Also the bartender is really great!
Cons: The power went out during our first night there. We actually got stuck on the elevator. A day later a fire alarm went off.
Excellent
10.0
Pros: Awesome
Cons: Charged for breakfast that I didn't attend
Excellent
10.0
Excellent
10.0
Pros: The staff was friendly and very helpful. They truly accentuated the Aloha spirit. The hotel is beautiful and centrally located in Waikiki near the new International Marketplace with lots of restaurants and shopping to choose from.
Cons: The pool is 18” deep. So it’s not meant for swimming.
Excellent
10.0
Pros: Pretty much everything. No real complaints.
Cons: Didn't realize the price of the breakfast buffet was a bit high, in my opinion. It was an ok buffet. That's about it really.
This family-friendly Honolulu hotel is located in the entertainment district, steps away from Royal-Moana Beach, Waikiki Beach and Royal Hawaiian Center. International Market Place and Waikiki Beach Walk are also within 10 minutes.
Overall 8.6 Excellent
Based on 1,212 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.0
Cons: The line to check in/out was very long.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.7
Good
6.8
Cons: The Strike. Traveling to a location such as Hawaii with family and having no housekeeping, and closed restaurants makes for an expensive trip that was just like staying at home
Excellent
10.0
Pros: View, location, pools, spa options
Good
6.0
Pros: Kids pool staff was genuinely friendly.
Cons: Our room fridge had leftovers from a previous guest. No daily housekeeping made it a bit tough with towels and toiletries.
Excellent
8.0
Pros: We stayed in an ocean view room. The view from our room and the pool was lovely. Great room service. Soft linen. Nice tv. Room is just ok for the price.
Cons: Infinity pool for adults only. Internet connectivity in and out.
Excellent
9.3
Pros: The adults only infinity pool. Amazing!!!! 10/10 The location 10/10 This is my second time staying here after visiting 2 years ago with a friend. The most trip with my fiancè. The price seems expansive however I can assure you it's definitely worth it. The pool and location best in Waikiki. We had a standard city view room. And the room was a decent size with all standard features. The location and adults only pool, make this the best hotel I've stayed at. They also have a great kids pool if traveling with a family, with slides.
Cons: Loved everything.
Good
6.0
Pros: The view was nice
Excellent
10.0
Pros: Even though it was only 1 night. It was amazing! I've stayed at the Sheraton Waikiki before and each time it just keeps getting better and better.
Excellent
9.1
Pros: The facility and management were awesome and very accommodating. The initial room I was in seemed to be slightly dirty (tub and sheets both had stains). I can’t for certain say they weren’t clean. I couldn’t tell if they were stained or dirty. Either way, I shouldn’t have to guess. Once I notified management this was quickly rectified and I was placed in a new room- with a bonus upgrade. This is still my favorite hotel.
Cons: The initial room I was in seemed to be slightly dirty (tub and sheets both had stains). I can’t for certain say they weren’t clean. I couldn’t tell if they were stained or dirty. Either way, I shouldn’t have to guess. Once I notified management this was quickly rectified and I was placed in a new room- with a bonus upgrade. This is still my favorite hotel.
Excellent
9.1
Pros: Great last minute stay here!
Cons: I was really bummed that on the day we checked out, we couldn't use the pool at all. Didn't get to spend a lot of time there, because check in the day before was not until 3pm.
Good
6.2
Pros: Sheets were awesome, and the infinity pool nice. The process to reserve pool lounges was awesome. Valet over night for guest could be cheaper than 45 dollars a day.
Cons: Front desk attendant asked for my home address which I’ve never experienced. Was a little weird. She wrote it down just on scratch paper. The pool waitress was very inattentive to myself and a friend that stopped by for a visit. Although she repeadily attended to everyone else on the same row of lounge chairs.
Excellent
10.0
Pros: Adults only Pool. Beautiful room. Great Bar service at pool.
Cons: drunk lady from Chicago in Pool.
Excellent
10.0
Pros: - Interior design and grounds right on the beach - Adults-only pool - Friendly, professional service - Great hotel entrance - High speed elevators - Rooms were clean and good, but not luxurious
Cons: - Resort charge of $31/day seemed steep for wi-fi usage - Breakfast buffet of $28/person was overpriced for the quality
Excellent
8.0
Pros: Overall very gd!! Infinity pool was perfect!
Cons: Our room card was not working eventhougn we have not rven checked out. So we wasted our time wating security and got new card etc..
Located in Waikiki, this beachfront resort is in the entertainment district, just steps away from Royal-Moana Beach, Waikiki Beach and International Market Place. Royal Hawaiian Center and Waikiki Beach Walk are also within 10 minutes.
Overall 8.6 Excellent
Based on 473 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Everything
Cons: It was very crowded with a lot of people.
Good
6.5
Good
6.0
My room was very small ! We could walk around the bed, barely. The bathroom was small as well. Not impressed.
Excellent
8.5
Excellent
9.4
Excellent
8.2
Excellent
8.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Okay
4.8
Excellent
10.0
Excellent
10.0
Pros: Location was amazing. Staff were very friendly!
Cons: Pool is not the nicest.
Okay
5.7
Pros: The location and retention of the old architectural features in the lobby.
Cons: The rooms were average at best for a Westin. Everything was a bit dated.
Excellent
10.0
Pros: I loved it all. Room was comfortable. Great location. Beautiful hotel.
Excellent
8.0
Cons: The pool is very small, opens late and closes early. The beach umbrellas $50 a day and also close too early. One or the other should be open at least till sunset.
Good
7.9
The hotel has a back courtyard style toward the oceanfront with many rooms facing an open dining and socializing area. Yet despite shutting down the dining and drinking options a sizeable group of people were permitted to boistrously carry on until 1 AM. This certainly disrupted the sleep of many besides my wife and myself as we were staying 3 floors above the area. The management of this high end resort can certainly do better.
Good
7.1
Pros: Great location with great views. iPad in the the room was a cool touch
Cons: Considering the cost of getting a room at Moana Surf, I expected the room facilities could be upgraded (ie...shower and other parts of bathroom
Excellent
10.0
Pros: From the moment I walked in the door, I fell in love with the old beach vibe. The understated luxury just oozed from the place. The staff was amazing and always attentive to our needs from dinner plans at check in, offering a hospitality suite after check out because we had a late flight. Truly amazing experience and 100% worth the price tag!
Excellent
10.0
Pros: Every member of staff was outstanding! Great location.
Good
7.4
Pros: Location was great and staff was friendly.
Cons: The rooms are a bit run down because of how old the hotel is. The lobby confuses you because the upkeep in the main areas are beautifully kept. Housekeeping does not do a thorough job. Stains and disgusting mildew in the toilets. Would not stay here again.
Excellent
10.0
Pros: The staff were incredible and helped so much. Our flight was leaving late at night and they let us use a hospitality room to shower and get cleaned up before we left for the air port. The staff at the restaurants on property were fantastic, epically Omar at The Beach House. It's a quiet gem in crazy Waikiki.
Cons: Nothing.
Excellent
8.5
Pros: It’s beautiful with great location and super friendly staff
Excellent
10.0
Pros: Everything was first class, from check in to check out. Very nice to have the complimentary Beach Club. It's a no hassle, take care of guest resort. Once inside and on beach, you do not know the hustle and bustle of Waikiki exists
Good
7.9
Beautiful, iconic hotel with a long history in an excellent location. Stayed in the Tower Wing and the rooms were nothing extraordinary. The same level of quality can be found for less in the area. Personnel were great. Food was overpriced for average fare.
Excellent
9.7
Pros: Pretty much Everything!
Cons: Pool and beach seating was very limited
Excellent
8.8
Pros: Facility went out of its way to accommodate us.
Cons: House cleaning. Had to call 3 times to get sheets changed
Excellent
10.0
The hotel location is on the beach, and directly in the middle of the Waikiki area of action. The hotel staff was friendly and very helpful whenever approached. The only average part of the hotel was that my bed was on the verge of needing to be retired from service. I'm a little more sensitive to soft mattress as compared to the average person. My room had a view of both the beach and the city street so I can people watch from the room. I highly recommend this location if you come to Oahu for the complete experience that Oahu offers. You will have to pony up and pay at this hotel.
Okay
5.7
Pros: The food was excellent The bed was very comfortable The room was very clean The front desk staff were on top of it
Cons: The room was over-priced for its size and location/view The hostess at the restaurant told us we had to wait 30 min for lunch sitting but didn't tell us we should have made a reservation so when we lined up at noon she told us we'd have to wait another 30 min Too much furniture in my hallway. Not elegant
Located in Waikiki, this beachfront resort is connected to a shopping centre, just steps away from Royal-Moana Beach, Waikiki Beach and Royal Hawaiian Center. International Market Place and Waikiki Beach Walk are also within 10 minutes.
Overall 8.6 Excellent
Based on 253 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Good
7.4
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
8.8
Good
6.8
Excellent
8.5
Excellent
8.8
Excellent
10.0
Pros: Elegant surroundings, friendly staff, excellent location. We are glad we booked with the breakfast plan because the buffet with “Royal” options was awesome.
Cons: I’m a Starwood member and was told at checkin that I’d receive a 10% discount on restaurants, spa etc at the Royal as well as the affiliate hotels. The gentleman said it would be deducted from the final bill; however, at checkout no discounts were applied. I questioned this and was told I needed to present my card at the time of each service and the deduction was not automatic. The bad info I received at checkin cost me at least $60.
Excellent
9.4
Pros: Location and service
Cons: So many kids and not enough chairs and umbrellas by pool
Excellent
9.1
Pros: Really good rooms and service.
Cons: The gym was not good!
Excellent
9.7
Pros: The staff was wonderful and the Mai Tai bar was a great place to sit and watch the sun go down. Rooms were very comfortable
Cons: This place is expensive, it really helps to be in the mindset that you aren't bargain hunting when you stay here. If you are here in peak season and want to take advantage of beach chair or umbrella rentals you may want to book them before you are onsite.
Good
7.6
Pros: Décor of main hotel was impressive however the waterfront tower that we stayed in was less than impressive. Without the oceanview it would rank average to poor.
Cons: Pool attendant was rather rude.
Excellent
10.0
Pros: Excellent location for beach access, shopping and dining.
Excellent
9.4
Pros: Historic, iconic hotel, still the best
Cons: Nothing
Good
6.0
Pros: on the beach
Cons: They charge for a beach chair 45.00 daily. very crowded at pool and pool is very small.
Excellent
10.0
Pros: My girlfriend and I agree that The Royal Hawaiian is our go-to hotel for our stay-cations. We LOVE it there. It's hard to even consider other local hotels. The staff, the facilities, the service, and the way that the hotel feels secluded even though we're in the middle of Waikiki... there's so much to love about this place. This is our second year in a row staying here, and we'll definitely be back. Mahalo to everyone there for continuing to impress us.
Cons: This space intentionally left blank. :-)
Okay
4.2
Pros: The beach the ambiance
Cons: Everything else
Excellent
10.0
Pros: Have dreamed of staying at the Royal Hawaiian for many years. The vacation more-than lived up to expectations. The adjacent mall and food court provided entertainment, shopping and reasonable meal choices.
Cons: Mid-week was peaceful and serene. By the weekend the place was filling up with lots of tourists. Can't believe how many people were in Waikiki in general.
Excellent
8.2
Pros: Location is tops, literally the best part of Waikiki Beach fronts the hotel. Amazing history, second only to the Moana Surfrider. Very romantic, but not much stuff to do for kids.
Cons: AC in historic wing could be better. Pool is very small. Not sure why families bring kids here, they'd be much happier at one of the bigger resorts (including the Sheraton right next door).
Excellent
9.4
Pros: Though we were in the heart of Waikiki, it did not feel like we were anywhere near the hustle and bustle that is the Waikiki of today. It truly felt like a getaway. Service was stellar, the staff was friendly and attentive, the setting and atmosphere can't be beat. You've spoiled us; we can never stay in another Waikiki hotel. TRH is the one for us.
Cons: Minor gripes about cleanliness. Found a charm and a bobby pin left by previous room occupants, and toilet had a few hairs and spots also from previous occupants.
Excellent
8.8
Pros: The hotel itself is quite beautiful. Though there is a very small pool, the pool deck is very comfortable and private. There is a fabulous view of Diamond Head on the beach. It's also not a mega hotel, so the number of people wasn't too overwhelming. The delicious muffins were a very nice touch, as well as the staff attention on the pool deck. Great location.
Cons: Our room seemed small. There were too many reasons we had to call for help, including repairs to the room and keys not working. All resolved, but annoying. I don't think a hotel of this caliber should be having these kind of problems. The price tag is very steep and I wasn't convinced it was worth it.
Located in Waikiki, this beachfront hotel is on the boardwalk, just steps away from U.S. Army Museum of Hawai'i and Waikiki Beach Walk. Royal Hawaiian Center and Waikiki Beach are also within 10 minutes.
Overall 8.9 Excellent
Based on 41 reviews
All
- All
- Families with older children
- Families with young children
- Young couples
- Couples
- Solo travellers
Excellent
10.0
Pros: Excellent stay overall.
Excellent
8.0
Not much of a beach so would not recommend for long periods with small children. Short drive or walk to many restaurants Staff was very friendly and helpful.
Excellent
8.0
Everything was great with the exception that they are renovating - which we were not made aware of. I believe the renovations they will do will make them more competitive with some of the other beach front properties because it does not have an in house restaurant that is overlooking the ocean. They do have a 'members' area that you can get breakfast and and afternoon appetizer that overlooks the ocean but it is indoors and not a full lunch and or dinner menu. There are tons of great other places to eat but would have been nice to do a few meals with the view in the hotel. The other thing was you were walking through the construction zone to get to the beach and our room--not the feeling of a luxury hotel. Having said that the room was fabulous-- had a full beach view and the staff was outstanding.
Mediocre
2.0
Excellent
10.0
Excellent
10.0
Pros: Located right on the beach with plenty of activities avail. Much more secluded and private compared to downtown. I think this location is more upscale compared to the other Outrigger Beach. We did have a great view of the pool and could leave the door open for the lani then listen to the nightly entertainment. Everything to eat and shop is in walking distance. They were very welcoming upon arrival with a cool towel and a mango drink. The staff is very accomodating and friendly. This is for sure my go-to place in Waikiki.
Cons: The only think I could say.... Would be the servers poolside. I gave him my money and it took about 15/20 mins before he came back with my drink.... I ended up going to the bar myself the rest of my stay and the bartenders were excellent, friendly, quick, and much better.
Excellent
9.6
Pros: Location, restaurants, room, pool, hot tubs
Cons: Price
Mediocre
2.8
Cons: We paid for a ocean front view sweet and got stuck with a hotel view of the other side of the hotel. The room was made for handicapped people and there was nothing sweet about it. I paid an extra 200 dollars for an oceanfront view and I feel like a got screwed. Also they charged me 38 bucks for parking and 31 dollars on a resort fee, and the hotel that was suppose to be on Wikiki was actually on a different beach. This was our last night on our honeymoon and the hotel sent me an email at midnight to with them about the room and I didnt see the email till the next day when we had no time to talk due to the flight we needed to catch. Also the shower head was busted and it took over 20 minutes to get our rental car from the valet.
Excellent
8.0
Pros: Key location to other touristy areas
Cons: Way too much emphasis on Timeshare resort purchase!
Excellent
9.7
Pros: The beach and the warm ocean breezes The service was excellent.
Cons: Traffic and congestion in Honolulu.
Excellent
9.4
Pros: Pool. Water front. Restaurant.
Cons: To many workers trying to get you to sign up for timeshare. No family in bathroom.
Good
7.1
Pros: Valet service, Maint, check-in was great.
Cons: Didnt like the room too much...had cityview...but not city just a wall ..also was on 3rd floor.
Excellent
8.8
Pros: The room was very nice and the comfortable. We ate at the Kani Ka Pila Grill 2 evenings and for 1 breakfast. Everything we ate was very good and the service was good. The Mai Tais were awesome. Be sure to go for Happy Hour, great food and drink prices with live entertainment. There is more live entertainment in the evenings.We heard 3 different groups and all were excellent.
Cons: We were disappointed in the Shore Bird Restaurant. The mai tais were so good at the grill that we ordered them here and were very disappointed. We regretted ordering the buffet. It was okay but not for what we paid (even considering island prices. Can only hope ordering off the menu would be better. It is very difficult to walk in the water in front of the hotel, water shoes are highly recommended. we later learned that just down the beach it was a sandy bottom. Wish someone had shared that with us,
Good
7.7
Cons: Being charged resort fees at the hotel when I was told in my reservation / confirmation email there were none.
Excellent
9.0
Pros: Nice views and great location in Waikiki.
Cons: Not much going on at night or at the pool. Not even music at the pool.
Excellent
10.0
Cons: Nothing
Excellent
10.0
Pros: THE BEACH ACCESS, FAMILY FRIENDLY, AND LOCATION. THIS WAS ONE OF THE VACATIONS OUR FAMILY HAS HAD.
Located in Waikiki, this hotel is within a 10-minute walk of Honolulu Zoo, Waikiki Beach and Waikiki Aquarium. International Market Place and Royal Hawaiian Center are also within 1 mile (2 km).
Overall 8.5 Excellent
Based on 1,665 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.5
Pros: Price wasn't bad
Cons: Noise from highway kept me up at night. Especially since they didn't have real windows, but only slats.
Excellent
10.0
Excellent
9.1
Mediocre
2.0
Pros: Early check in request at 12nn
Cons: Ongoing construction at 17th floor. Beds are not soft Unlike other hotels.
Excellent
8.5
Pros: This place was great- lived up to our expectations.
Excellent
10.0
Good
7.7
Excellent
10.0
Okay
4.5
Good
7.1
Excellent
8.2
Good
6.2
Pros: Nice bar.
Cons: Old and dated.
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.6
Excellent
9.1
Excellent
10.0
Pros: The staff was amazing and very helpful and as nice as they could be. Very very friendly.
Cons: Road/street noise was a bit loud. Can't beat the price, location or staff. I got a lot for my money.
Excellent
9.4
Cons: Everything was excellent except the room was on the small side. But it was doable for a couple.
Excellent
8.0
Pros: Nothing fancy, but clean and close to the beach and park. Also, you can score choose by free parking in the park too.
Okay
5.7
Cons: Air conditioner did not cool the room ..I realized this when I got there. The maintainence man said it needed to run for an hour to cool the room.I knew that this was not the answer...it was just a crappy air conditioner.I let it run for 4 hours and room was not cooled.They offered me a new room but it was late so I had to use a fan.
Excellent
9.0
Pros: The staff (the desk staff, housekeeper, wait staff at the restaurant, bell man and valet) was very friendly. There was a problem with my room requiring me to be moved to a different room. The staff went out of their way to make sure that I was provided help when I had to move my clothes and luggage to a different room.
Cons: Food at the restaurant was not so great.
Good
7.4
Pros: Right on the edge of Waikiki, across from the zoo and close to the beach and ocean.
Cons: A little outdated in the rooms. Room was very tiny.
Excellent
8.0
Pros: Staff and service was outstanding. We were well taken care of. We Felt like OHANA.
Cons: NO COMPLAINTS
Excellent
8.0
Pros: The room was still neat and clean for as old as it is. I am looking forward to seeing the makeover this summer. The staff were all very friendly and helpful.
Good
7.4
Pros: We really enjoyed how close it was to the beach. It's location was the best part of the trip. Easily walked over to rent mopeds that we rode to Diamond Head. Restaurants galore as well! The staff at the hotel are all so very sweet. The hotel itself is beautiful with a rooftop lounge/pool area; the view of Diamond Head was amazing!
Cons: We definitely got the short end of the stick with the standard room being so small. Next time we'll look into getting a bigger room.
Excellent
8.2
Pros: Pool area and restaurant with bar were nice
Cons: Rooms need a fresher look. IE. Window louvres
Excellent
8.5
Pros: Right next to beach,
Cons: My view was of a decay roof & walls over the pool.
Okay
4.5
Pros: Price , close to the beach , view
Cons: Air con, pillows, Windows old , lots of street noise . Breakfast / restaurant area was run down , breakfast buffet was weak . Place needs remodel upgrade
Excellent
8.0
Pros: Good location
Cons: Too much elevator noise in room
Excellent
9.7
Pros: It so close to every thing stay was so friendly and helpful . When asked about place to eat the gave like 10 place in the week we tried like 6 all where great . Place was clean and very nice . Views where great and the room was very clean and nice .
Good
7.7
Pros: Close to beach and Waikiki great location nice staff
Cons: older rooms with average furnishings bad shower head small pool but fun expensive breakfast buffet $25 for parking/day
Good
7.7
Pros: It was conveniently located to shops and beach with a nice view of the ocean
Cons: Tiny room and mediocre service
Excellent
8.5
Pros: Great price for good proximity to beach. Upon arrival they upgraded me to a junior suite for free and staff was incredibly helpful and nice. Room was clean. I'd stay here again in a heartbeat
Cons: Older style windows, sink faucet leaked and no bathtub plug -- all completely manageable
Good
7.7
Pros: The location was the best part. Only a block away from the beach and a few blocks from the huge mall so overall good location.
Cons: This hotel is under major renovations. Which we knew for the most part going in. What we didn’t know was that we would be put on the floor right below from where they were actually working on and we’d be woken up everyday at 5:45am with banging and super loud noise. It makes no sense why they didn’t just place us on a higher floor that was completed already to avoid such a uncomfortable stay.
Okay
5.7
Pros: The location
Cons: The price
Excellent
10.0
Pros: The vibe was great. Rooms spacious and clean. Loved the historical aspects of Hawaii on the walls. Pool area great for kids. Front desk great. Calvin who brought in our luggage was terrific. Liked the specials for the restaurant. Really nice bartenders.
Cons: Breakfast in the restaurant was pricey. Door keycard locks didn't always open and door for one of our rooms stuck.
Okay
5.1
Pros: The location of the hotel is about the best thing I can say about the place. It was about two blocks from the beach.
Cons: The room we had was extra small and behind the elevator. The 'view' was of another side of the hotel which had balconies (we did not) and a view of Diamond Head (we did not). In a room within our 'view' and about two floors down the people in that room had a really good time partying out there. Between the elevator and the party, sleeping was rough. In addition the towel rack in the bathroom fell apart. Finally, they charged 25.00 a day to park there. Self parking was not an option, only valet parking. If you wanted to self park you had to find a place on the street and pay the meter or in a 'lot' across a very busy street.
Excellent
9.7
Pros: Love the pool and location!!
Good
6.0
Pros: we like that it is at the end of the high rises and overlooks the zoo and Diamond Head. Easy to walk everywhere. Nice staff!
Cons: Tub needed repairs.
Excellent
10.0
Pros: Enjoyed the price the best, but everything else was good as well.
Cons: N/A.
Excellent
10.0
Pros: The staff was so friendly and helpful. Hotel was big enough to be nice, but still small enough that the staff recognized who you were and spent time with you, not rushing on to help other people. The concierge was extremely helpful and the valets were very good catering to my needs.
This family-friendly Honolulu resort is located in the entertainment district, within 2 mi (3 km) of Honolulu Zoo, Waikiki Aquarium and Ala Moana Center. University of Hawaii at Manoa and Iolani Palace are also within 3 mi (5 km).
Overall 8.5 Excellent
Based on 472 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Close to the attractions in Waikiki.
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
9.1
Excellent
8.2
Pros: Staff is super friendly. Suites are roomy and having separate living room is convenient when partner wants to rest. Market street shopping and numerous restaurants are right out the door of hotel. Beach and other resorts are across the street. We have stayed here six times and will return again.
Excellent
8.0
Pros: Courtesy room to be used after you check out (30 minutes on a first come first serve basis). Large and comfortable room. Service from Staff was outstanding.
Cons: Daily parking fee, breakfast was just OK. Slow and small elevators.
Excellent
9.1
Pros: So very happy with my stay here. A wonderful bright, cheery welcome awaited me from Jinny upon checkin. I had booked the least inexpensive room I could find, so enquired about getting an ocean view, and was thrilled when Jinny found a room on the top floor with views of ocean,pool,and city. ise" in the background was easily acclimated to. Superbly helpful valets, bellpeople, customer service. Few tiny bumps, but wouldn't hesitate to stay here again. Breakfast buffet typical, but was happy to see it well staffed to keep tables and areas clean. PS really liked their biz center, gym and laundry (always like hotels that don't charge for printing a few pages or faxing).
Cons: Room and furnishing were nice and bellman even made sure to turn on refrigerator upon arrival. Only downsides I found were air conditioning was problematic, had thermostat set at 70, and room was closer to 80. Mattress has seen its better days, but linens were fresh and new. It might be the location of the room, but sounded like muffled fireworks going off every night, which after tthee first few nights determined it was an internal to hotel noise issue rat her than eternal. Like everything it was a trade off, I'm sure they woujld have moved me had I asked, but really liked the view so the "white no
Located in Waikiki, this hotel is 0.3 mi (0.5 km) from Royal Hawaiian Center and 1.7 mi (2.7 km) from Ala Moana Center.
Overall 8.3 Excellent
Based on 1,785 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.1
Excellent
8.5
Excellent
8.0
Excellent
10.0
Pros: i loved the overall hotel, stay was amazing , super clean , staff were really nice.
Cons: parking!!! 35$ for valet parking each day you stay?? crazy!!!! def try and do street parking !!!
Excellent
10.0
Pros: Longtime HHonors member, first time Hilton Garden Inn visitor. Quality accommodations and amenities as expected, with convenient Holoholo shop and grocery. Recommend to all travel types.
Cons: No disappointments.
Excellent
8.8
Pros: Great location. Room was clean and comfortable. We slept well and enjoyed our stay.
Cons: There are potential noise issues here depending on neighbors and room location. We were lucky on both fronts, although the view from our window certainly left a lot to be desired.
Excellent
10.0
Pros: Large clean room that didn’t look outdated.
Cons: Nothing.
Okay
5.4
Pros: Clean toilet, shower sink.
Cons: Room very run down from carpet to furniture, bed was uncomfortable, furniture was very ugly almost like motel 6, carpet felt dirty and old.
Excellent
8.0
Pros: The staff was the best part of the stay - so accommodating with all requests and generally pleasant. Was also kept very clean in both the room and common areas. Loved the convenience of the in room fridge as well as the fantastic balconies.
Cons: If city noise bothers you, perhaps choose another site. I was on the 18th floor and could hear the street traffic very clearly. However it’s a city, so that should be expected. I live in a noisy area anyways so this was ok for me. The pillows though were soooo terrible. Flat awful things. Really, they were the only bad part of the trip.
Excellent
8.2
Pros: Good location with easy access to waikiki beach. Has a Food Pantry supermarket next door. Has ethnic restaurants close buy like a very popular Udon place. Having a small balcony was nice. Gold/Platinum breakfast benefit included either a basic buffet with omelets and the like, or you could use it for a specific number of drinks with fruit or a breakfast sandwich at the market in the lobby. The buffets had good OJ and Pineapple Juice. Hotel has free coffee/tea and flavored water in the lobby at breakfast or during checkin time.
Cons: Checkin agent didn't recognize status and would have not given us our breakfast vouchers if i had not asked, that also promoted the offer of two free waters based on our status (gold). Breakfast was the same both days. Also a bit surprised that the only asian influence to breakfast was plain white rice. I would have thought that there would be some other asian influence to the buffet.
Excellent
10.0
Cons: The activities desk. Spoke with one gentleman who was unable to arrange car reservations or recommend alternate modes of transportation and tried to get me to sit through a 90-min timeshare spiel, then waited a 1/2hr to speak to the Expedia lady, only to find out there weren't compact cars available to rent. Walked over to front desk & discussed options to get to Kailua beach. Front desk guys were super nice & gave great recommendations that made my trip great.
Excellent
8.2
Pros: This was in a great location. Everything was new and clean. I enjoyed my stay. Would use this place again.
Mediocre
2.0
Pros: Easy to book
Cons: Room looks cheap than value
Located in Waikiki, this hotel is within a 10-minute walk of Waikiki Beach and Honolulu Zoo. Royal Hawaiian Center and Ala Wai Golf Course are also within 15 minutes.
Overall 8.3 Excellent
Based on 622 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Excellent
9.0
Excellent
9.4
Excellent
9.7
Excellent
8.0
Good
7.1
Excellent
10.0
Excellent
10.0
Excellent
8.8
Good
6.0
Pros: Nothing
Cons: Mac 247
Excellent
8.0
Pros: The hotel was beautiful and ready for the holidays. Only a few blocks from the beach. Loved the towel access and hospitality for a late flight.
Cons: Didn’t care for the hotel restaurant.
Excellent
9.0
Cons: Parking situation and driveway setup
Excellent
8.0
Pros: Location. Great business center.
Cons: No free WiFi
Excellent
8.2
Pros: Friendly staff.
Good
7.0
Pros: Proximity to beach. Friendly staff. Nice little balcony.
Cons: Should have switched rooms immediately.Elevators ran ALL night against our headboard wall.My hard of hearing husband slept but I did not.
Good
7.7
Pros: I found the hotel itself and the staff and rooms very good. Large tv and a nice little balcony and large bathroom are above average for most hotels.
Cons: Hotel I found did not match up to the exterior picture and is so very different from the other local Hilton. It is away from the beach and in a busy road traffic area away from attractions. Ocean view room is from a distance over parking lots and between buildings. In room WiFi is about $10 a day and no buffet breakfast or bathrobe.
Excellent
10.0
Pros: Only stayed one night and spent most of our time out, as you might imagine......but the time we did spend in the hotel was great.....the staff and facilities were excellent!!! Would definitely refer you to a friend.......
Excellent
8.0
Pros: Hotel is two short blocks away from Waikiki Beach. Very convenient location.
Cons: Only specific complaint was the lack of sound proofing. We were on a low floor and heard all the street noise as well as noise from surrounding rooms.
Excellent
8.5
Pros: Comfortable bed. Great views. Amazing staff.
Cons: There are no fans in the bathroom. The shower/tub was really short for tall people. No water fill up stations on each floor.
Excellent
10.0
Pros: Clean rooms, nice pool and hot tub area, friendly staff
Cons: Pool bar not open during covid (April 2021)
Excellent
10.0
Pros: Only a block from Waikiki Beach. Nice clean hotel with friendly staff.
Cons: The swimming pool did not look very clean.
Mediocre
3.7
Cons: Valet parking only. Also it just wasn't anything close to what I was expecting when I booked a four star hotel.
Excellent
10.0
Cons: room service was pricy and was not great only complaint 200 bucks was only worth 30
Excellent
9.1
Pros: Room was clean and fresh. Liked the available beach towels and the children enjoyed the pool in the evening. one block to the beach. Friendly and helpful staff.
Cons: Resturant was ok, typical of hotel restaurants, would recommend going out for better food. Good for family in need of quick food. Breakfast pancakes are huge for one child (adult menu). Found free wifi slow, not much faster when we paid for 24 hours.....
Excellent
8.0
Pros: Loved the staff, very friendly. Location was conducive to getting around Waikiki, and picking up buses around town. Zip car located across the street. Great views on either side of the hotel. Free continental breakfast and internet were very nice plusses.
Cons: Gym is pretty lackluster. Not the worst I've seen, but, could have been better. Though, they did say new equipment was incoming, so, may be better now. Wifi was a little spotty in the guest rooms.
Mediocre
3.4
Pros: Nothing
Cons: Room service was inedible, room was tiny, rude staff, further from the beach and activities than expected, overpriced, THE Smallest pool. Additionally when I asked where the pool was the concierge replied "the pool is for guests only" assuming I just wandered off the street or something. Overall just rough stay. Definitely would not recommend.
Offering direct access to the beach, this Waikiki resort is in the entertainment district, steps away from Kuhio Beach Park and Duke Kahanamoku Statue. International Market Place and Honolulu Zoo are also within 10 minutes.
Overall 8.2 Excellent
Based on 1,615 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: It was so close to the beech and shops
Okay
5.1
Good
7.4
Excellent
9.7
Okay
4.8
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
8.5
Excellent
8.5
Excellent
10.0
Excellent
8.5
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Cons: Toilets are little old and there is no AC
Excellent
8.2
Excellent
8.5
Pros: After a chaotic wedding week this place was just what I needed. The bed was fantastic. I hadn’t slept that well in months!
Cons: Long check I lines after 2 pm
Excellent
10.0
Pros: I LOVE the new renovations they are doing here. I really enjoyed my stay and will be back for sure. Comfortable beds, great showers, beautiful views. Friendly staff ! It was wonderful.
Cons: The 35$ breakfast cost. It was a surprise to me to pay that much for breakfast.
Excellent
9.4
Pros: When you go to Wikipedia and look up Waikiki, there is a picture of THIS hotel! If you book an Ocean-front room on a higher floor in the Eastern-most tower, you'll have the classic view most can only dream of from your balcony or even inside the room. Besides the obvious beach across the street, within a few blocks walk, you'll find dozens of restaurants and high-end shops, as well as the Honolulu bus transit line. Timely response to the only need we presented was commendable. Wifi worked well, also.
Cons: Room service neglected to replace the coffee pod on one of the days the room was cleaned. We didn't notice until the following morning when it was time to make coffee. When visiting the fitness room, one of the two elliptical trainers had a broken display. This made it impossible to use in any mode other than manual.
Excellent
9.6
Pros: I liked the location of the hotel and the area around it.
Cons: There was a lot of people staying whhich even though it had multiple elevators it took a long time to get from floor 1 to 31.
Okay
4.3
Cons: For the money not a nice hotel room. I would not consider it a 3 star hotel, more like a 2.
Excellent
9.7
Pros: Everything! Especially the Beach/Waterfront! It was walking distance from the hotel and EVEYTHING else...Love it. I booked this trip as a father's day present for my husband and to celebrate our 31st wedding anniversary...loved everything!
Cons: No much....
Excellent
10.0
Pros: The water pressure in the shower was excellent! The staff asked us daily if there was anything they could do to improve our stay; it made us feel very welcome and that they were eager to make our stay the best it could be.
Cons: Nothing; we have no complaints.
Excellent
9.6
Pros: The view was amazing.
Excellent
8.0
Pros: The updated room was very nice. We stayed on the 37th floor and we had a fabulous view of Diamond Head and the beach. The beach is literally right in front of the hotel. The location is great. It is within walking distance of everything you need. This hotel is a great value for the price. Overall, I would definitely stay here again.
Cons: The lobby needs to be updated. It was clean but the decor looked like it was from the 80's. They need to update it like the rooms. The elevators were a bit of a hassle. There were 4 of them and one was not working. The ones that were working seemed to have a mind of their own at times.
Excellent
8.5
Pros: The hotel is newly renovated and less than a 5 min walk to the beach Love the pool And lot of all love their customer service. Renee went above and beyond to make sure we were well taken care off Great breakfast The aquarium was really fun for our kids along with the pool.
Cons: Our refrigerator broke on day one but they were good about replacing it The parking is expensive $30 a day as is the breakfast buffet $35 per person Wish the kids pool was heated The Morimoto restaurant customer service was disappointing as they kept saying the chef was there so we made multiple reservations and yet every time we went they came up with some excuse as to why we could not meet him. A great way to make money
Okay
4.2
Cons: I booked this room for my elderly parents for their first vacation in Hawaii. Paid for a partial ocean view room, and got only a slice of ocean. They were given the worst room possible in that category. AC unit outside room was extremely loud which made their sleep miserable. I feel sorry for them and regret booking this hotel. But the damage was done.
Good
6.0
Pros: I liked the location. It's right next to the mcdonalds if you're hungry for a cheap meal, especially if you don't want to spend $35 for the breakfast buffet that they offer at the hotel. But if you get a free deal for the breakfast buffet if you book through Expedia or a third party website , it's definitely worth it. There's a parking garage connected to the hotel but it'll cost you $25/night. It's also super close to the Hyatt and international market. And the beach is 1 min walk. You just have to cross a stoplight. Diamond Head and the zoo are close too. I would uber to diamond Head if it's later in the day cuz parking can go fast. But the zoo is walkable.
Cons: There's a hidden resort fee that you pay $20 a night for. But my question was, where's the resort? The clerk was like, "this is the resort." But he wasn't clear that the "resort fee" included beach towels and beach chairs. There's a LOT of construction going on. It doesn't bother me so much, but it might bother you. There's no pool, but the hotel does have access to the Hilton's pool next door. But I was just swimming at the beach the whole time. All the "resort" amenities are basically under construction/refurbishment- like the aquarium with restaurant and tennis courts. So the only thing was I was paying a resort fee when the stuff for the resort aren't even available. I feel like they should have just waived the resort fee.
Excellent
10.0
Pros: Location, people and hotal interior is awesome ~
Excellent
9.1
Pros: Love every second of my stay. The staff was very accommodating. Whether you're a visitor from another state or country, they treated every guest equally. And we were visiting from another island. My favorite was the huge Aquarium and the swimming Mermaid.
Excellent
10.0
Good
7.7
Pros: Location! Great view and clean
Cons: Outdated decor is easily overlooked for a clean low priced room
Excellent
8.0
Oceanfront rooms suffer from street noise. Parking and other fees are outrageous. An extra $100 per night.
Located in Waikiki, this beachfront resort is in the entertainment district and within a 5-minute walk of Kuhio Beach Park and Waikiki Beach. Honolulu Zoo and International Market Place are also within 10 minutes.
Overall 8.2 Excellent
Based on 456 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
8.0
Okay
5.1
Excellent
10.0
Amazing. The views from the front tower are unbeatable. Would stay here again. Not the cheapest but friendly staff and great amenities. Highly recommend
Excellent
10.0
Pros: All of it
Excellent
10.0
Pros: Everything
Excellent
9.1
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.4
Okay
5.7
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Good
6.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
8.5
Pros: Clean rooms and great location, nice staff and daily offerings of activities.
Cons: in need of a slight remodel for the rooms.
Excellent
8.0
Pros: Close to beach and multiple shops and dining.
Cons: Rooms could use microwave
Mediocre
2.0
Pros: I enjoyed checking out of this hotel and telling them how I felt about our stay
Cons: I liked none of this experience
Excellent
9.4
Pros: Terrific location, terrific service
Excellent
10.0
Pros: Excellent location, facilities and value. Great service.
Cons: Nothing.
Good
6.8
Cons: When booking I stated there will be 4 of us sharing the room but upon arrival they charged us more and insisted it was the fault of who ever we booked it through.
Excellent
8.2
Pros: Wonderful associates
Cons: pool assignments during renovations and policing of property
Good
6.2
Pros: Nice location and only steps to beach!! Lots of activities and shops.
Cons: Bathroom was not properly cleaned on arrival. :(
Excellent
9.4
Pros: Location, Bar and restaurants, hotel layout.
Cons: Parking and resort fee add over $60/day.
Okay
5.7
Pros: - proximity to beach - known hotel chain
Cons: - based on the positive reviews and high price, I thought this would be better; - first time to Honolulu - I thought the location would be better; - move on - there's lots of better choices
Excellent
8.2
Pros: I liked that it was in the center of all the action and right by the beach
Okay
4.5
Pros: Closeness to the beach
Cons: When we arrived to our room, the city view was a view of the parking garage, actual a parked car was about 3 feet from our window. It was NOT a city view which I booked. When we called the front desk, we were advised they were completely booked and had no rooms available elsewhere. (We looked online and it did indicate there were rooms available for the night in a better location.) We were told we would be upgraded to a partial ocean view, but not until the next night. Also, there is an additional $30 charge per night for staying at that location, we were not advised of that until we were checking in. We also had to pay an additional $47 per day for valet parking which we also were not advised of until we checked in. The rooms are run down and carpets are old. In the high traffic areas the carpet had creases in spots, enough to cause us to trip. We had a negative encounter with one of your valets, we lost the valet ticket that was on the key, when we returned, they made a big deal of it, told us that we should have kept it on the key ring. Not good customer service especially after charging $47 per day!!!. This is a Marriott Resort and we booked it because of the name and our expectations were not even remotely met... Marriott should evaluate this location, both the desperate need of renovation and some of the customer service. If it's not going to be renovated soon, then charging appropriate hotel/motel rates and advertise appropriately.
Excellent
10.0
Pros: From the moment I checked in, I received excellent service. Richard was the gentlemen who checked me in, offered top-notch service, gave me a wonderful room, made me feel valued for being an Elite Marriott Rewards member, thoroughly explained the Resort Fee and Package. I enjoyed my time there and wish I was there longer.
Cons: They did charge me for valet parking when I only used guest parking. I had to get that corrected.
Okay
5.1
Pros: the location is great
Cons: everything else
Excellent
9.7
Pros: The location is acceptable and very close to the beach. Depending on where your room is located you might be impacted by the pool activity and noise.
Cons: I didn't like the fact that you get a room rate online, but when you arrive there are extra fees (Resort Fee $30.00 a day, and if you valet park a vehicle, it is $37.00 a day). The fees are not necessarily hidden, they are just not posted on the daily rate schedule. You find out when you are checking in. I have stayed in Honolulu many times and these fees are normal for most of the hotels. Hence, it would be better to show all of the rates and fees that are associated with your stay, so that you can make an intelligent choice in your selection of a hotel,
Good
7.7
Pros: The hotel is great. It is clean with a friendly staff and located very conveniently.
Cons: My only complaint and my warning for folks booking here would be that the price is definitely not what you see. I booked my rooms on Kayak and paid in full at booking. When I got to the hotel I was told that there was a $30/ day + tax charge for staying in the hotel. To self park in the hotel parking garage is $35/day or you can valet park for $37/day. The additional $65+/day adds up quickly. Just a heads up. Otherwise the hotel was lovely.
Good
7.7
Cons: Expected better view from upgraded room
Okay
4.0
Pros: Nothing. Literally, this place steals your money and just treat you as a person who is going to keep them in business. Miserable.
Cons: Everything. This is not a hotel that should be associated with Marriott. I never used Marriott after this experience.
Located in Waikiki, this hotel is within 1 mi (2 km) of Hawaii Convention Center, Royal Hawaiian Center and Ala Moana Center. Waikiki Beach and Honolulu Zoo are also within 2 mi (3 km).
Overall 8.1 Excellent
Based on 1,470 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Pros: Price
Cons: Dated
Good
6.2
Good
7.7
Excellent
10.0
Mediocre
2.0
Pros: Nothing
Cons: Greedy wouldn't let me out of the mistake reservation
Good
7.4
Good
7.7
Good
6.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.4
Good
6.8
Excellent
9.4
Excellent
10.0
Cons: Best value with everything you need. Very clean rooms and friendly staff. Close to buses, restaurants and shopping. Would stay there again.
Excellent
10.0
Pros: Location
Cons: Both elevators working
Good
6.8
Pros: Rooms are very clean comfortable and look to have been updated. Good location near the shopping
Cons: No view.
Excellent
8.8
Pros: Staff was excellent. Keola at front desk was great. Doorman Sui was OUTSTANDING and a great help! Best value in Waikiki.
Excellent
8.0
Pros: Free wifi, comfy bed and pillows, toiletries available.
Cons: No guaranteed early check in. Slow Computers in lobby. We tried leaving AC on while gone, but it turned off automatically leaving the room stuffy up our return.
Good
7.4
Pros: Close to everything, walking distance to lots of waikiki
Cons: Noisy at night
Excellent
10.0
Great hotel. Great location. Well-run. Great value in a very expensive area
Located in Waikiki, this hotel is steps away from Royal-Moana Beach, Waikiki Beach and International Market Place. Royal Hawaiian Center and Waikiki Beach Walk are also within 10 minutes.
Overall 8.1 Excellent
Based on 973 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5.9
Staying in Waikiki is always noisy. There is street drama, traffic, and sirens - part of what makes it exciting. What I didn’t need was thin walls and neighbors with booming voices late into the night.
Okay
5.1
Excellent
9.4
Excellent
8.0
Good
6.8
Excellent
10.0
Okay
4.0
Excellent
9.7
Excellent
8.0
Mediocre
2.0
Excellent
8.0
Excellent
10.0
Excellent
9.4
Excellent
9.7
Excellent
10.0
Good
6.0
Excellent
10.0
Excellent
9.7
Pros: The location was great and easy to get around.
Cons: Not a lot of food options for children at a reasonable price.
Excellent
10.0
Pros: Excellent location just across from the beach. Next door to new international marketplace. To be open this spring. Lei making staff was on the original Hawaii Five-o. Some rooms can be a little noisy. Try to stay on front or side. Partial ocean view is worth it if you get the one that overlooks the pool which also has nightly Hawaiian entertainment. History of the hotel is also a plus.
Okay
4.0
Cons: They are in serious need of a renovation. The rooms We’re so small, out dated and such a disappointment. The only good thing about this hotel was the location.
Good
7.7
Pros: Overall the service was good.
Cons: Like most rooms in Hawaii, the hotel needs to be updated.
Good
7.7
Pros: The staff was very friendly; rooms were conveniently located; good food and cocktails. Parking was easy.
Cons: The false fire alarm.
Good
6.6
Cons: front desk person did not give me back my credit card till I found out and came down to grab it.
Mediocre
2.0
Cons: There’s an ongoing strike. Starts at 6am and ends at 10pm. No peace or tranquility at all. Can’t sleep with the constant drumming. They try to drown out the picket line drumming with loud Hawaiian music. Riducolous. Sheets had sand.
Mediocre
3.4
Pros: Location
Cons: Bathtub didn't drain well. Water would accumulate very fast. Taking a shower was a gross experience. Hand towels had stains on them.
Good
6.0
Pros: The bed and the view
Cons: Provide all listed amenities (robes and microwave were missing from our room). Fix the elevator (lines were long). Provide early check in when it is selected/requested on the app. Allow the digital key and provided room keys to work simultaneously.
Mediocre
2.0
Pros: Can't really say as they overbooked the hotel & we had to stay next door at the Ohana East. The Ohana East was clean and a little older, but nowhere near the Sheraton
Cons: we arrived at 11 pm, the girl at the front desk was not very personable. After taking our name & credit card she disappeared into the back office for several minutes. When she came back she informed us they had overbooked the hotel and they had out us in a room next door at the Ohana East, which is NOT a Sheraton, just convineintly located next door. My husband was upset so the night time manager came out and talked to us. He was nice enough to get in our car & show us where the parking was for the Ohana East. Unfortunately he was wrong and told us to turn onto a one way alley street, in the wrong direction. After my husband had to reverse out if there we found the parking garage for the Ohana East When I mentioned to the Ohana East front desk staff that the Sheraton sent us here because they over booked, he said they had overbooked by FOURTY rooms !!! I would suggest you book directly thru the hotel if you want to stay here. Finding somewhere else to stay would probably be best.
Okay
5.4
Cons: Staff was great but hotel itself was very aged and poorly maintained. Shower were terrible. Rooms in need of dire upgrades. Based on price was disappointed in quality
Excellent
8.0
Pros: The bed was excellent.
Cons: Some staff not so helpful or friendly.
Good
7.4
Pros: I have gold status on SPG. I booked via KAYAK and I got a big surprise when checking in: not only my status was not recognized but I got no SPG points for my stay! Terrible! I'll never book an SPG (or Marriott etc) via KAYAK! This was NOT specified at time of booking I may have saved $15 per night but not worth it! As per the hotel, great location, nice ocean view, but the side looking toward Diamond Head is noisy due to the air conditioning tower of the adjoining building. Yes, very noisy during the night.
Good
7.4
Pros: the location of the hotel is perfect! Centered in the heart of Waikiki, everything was within walking distance. There is a hotel resort fee, but is nice that it covered the parking fee. justin was our check in agent and his service was superb, easy to talk to and very informative.
Cons: Hotel is slightly dated, a new paint job would make it look nice, better air circulation would be good. Elevators are slightly small and run slow. Elevators in the parking garage are only located on the very top floor. Makes it a small hike to get your luggage to the elevator.
Excellent
10.0
Pros: My family enjoyed a great stay at the Sheraton. All the employees that I dealt with were amazing. A certain front desk person I believe named Andy was awesome. He remembered my name upon checkout and also saw to it that a package that I was expecting in the mail got to my room immediately upon arrival. Angie at the pool was a great server. And one day they forgot to clean our room, but after a call to the front desk someone was in our room within a few minutes to tidy the place up. All employees certainly seemed to care a great deal for people staying at the hotel.
Good
6.5
Pros: Not on beach but very central.
Cons: Rooms and beds need updating.
Excellent
10.0
Pros: The open plan of the lobby was gorgeous. The pool area was very nice and relaxed, and the beach is only a short walk away from the hotel.
Cons: None.
Okay
4.0
Pros: Location was good.
Cons: Rooms were much smaller than I expected. We stayed in the renovated stayed and the bathrooms were nice but even with just 2 people the room was very crowded. The staff weren’t very inviting. It seemed that they have special treatment to the groups more than the other guests. We were never acknowledged at the restaurant at the hotel or any other staff for that matter. We pretty much had to ask for the attention. So we weren’t too happy with the experience.
Mediocre
2.8
Pros: Location
Cons: This hotel is a rundown crappy hotel. I’m surprised Sheraton allow them to put their name on it. The rooms are worse than any motel 6 motel. The only thing good I can say is the housekeepers did a good job.
Excellent
8.0
Pros: Proximity to ocean was perfect.
Cons: Elevators slow and always crowded. Bar staff grumpy.
Excellent
8.5
Pros: Location and view of ocean
Cons: Starting to be little dated rooms vs cost
Mediocre
2.0
Pros: Nothing at all
Cons: Everything
Mediocre
2.0
Cons: The rooms felt more like a motel than a hotel. The only area that is decent is the lobby & the gym.
Good
7.4
Pros: I like the room I had partial ocean view and it was clean. I like their lobby it's a nice place to relax. I like it that I was able to print my boarding pass for free and conveniently.
Cons: I was there to attend a workshop .I humbly asked the front desk for a late check at 12nn instead of 11am. I got locked out!!!! Fortunately I loaded my luggages into the car before I went to the workshop. When I went back to my room to get my snacks in the fridge, my key didn't work anymore. Dang!!! why did the hotel lock me out? I was granted to checked out late but they lock me out !!! Improved a little bit more to satify your customers.
Excellent
10.0
This has been one of the best hotels I’ve stayed in. The hotel is clean, staff are friendly & helpful, and it’s walking distance to Waikiki Beach & lots of shopping. Highly recommend staying there, especially if its your first time going to Hawaii.
Located in Waikiki, this beachfront resort is connected to a shopping centre and within a 5-minute walk of Kuhio Beach Park and International Market Place. Honolulu Zoo and Waikiki Aquarium are also within 15 minutes.
Overall 8.1 Excellent
Based on 853 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.8
Pros: Nice and clean modern bathroom
Cons: Beds were just awful and uncomfortable... Spa was not a high value experience
Okay
5.9
Recently renovated but still Kinda old feeling
Excellent
10.0
Excellent
8.0
Excellent
8.5
Excellent
10.0
Good
7.7
Excellent
10.0
Pros: Large rooms. Comfortable beds. Superior shower. Great service. Breathtaking views. Outstanding amenities.
Cons: What didn’t we like? Having to leave and return home.
Okay
4.5
Excellent
10.0
Pros: Everything
Cons: That we had to leave so soon haha
Excellent
9.7
Excellent
10.0
Excellent
8.0
Good
7.4
Excellent
10.0
Pros: The staff was super friendly and very helpful! We forgot to bring a stroller and they were able to loan us a stroller during our stay. There was something wrong with our room, but they managed to fix it right away. Had such an amazing stay would definitely recommend!
Cons: Something that was a bit confusing was how to order room service. We managed to bring food from Swim that was To-Go so that was the route we took instead of room service.
Excellent
10.0
Pros: I liked everything. The room was beautiful, the view was spatscular and the staff was always friendly. I did not plan on all the hotel and parking fees and the front desk was able to work with me by signing me up for the club membership and giving me a military discount. I will deffeintly be coming back and reffering everyone to this Hyatt!
Excellent
8.0
Pros: We liked the location on Kalakaua Ave. across from Waikiki beach and walking distance to restaurants, shops and entertainment.
Cons: The pool is small for the size of the resort but we had the beach so we made it work for ourselves.
Okay
5.7
Pros: The room
Cons: All the fees
Good
6.2
Pros: The bathroom had a bidet!
Cons: Noise, overpriced, busy, the shops on site staffing was unfriendly, too service food was horrible and they only serve till pm
Excellent
8.0
Pros: I liked the fact that the view for the room we had was pretty comforting. We were able to see the ocean and close to the other shops. It was walking distance from many restaurants and overall me and my other half had a great time.
Cons: I didn't like the fact that there wasn't a microwave. However there was an alternative to make hot water using their coffee/tea machine. But that's minor compared to some other hotels we've been in.
Excellent
10.0
Pros: Great value. Booked after Airbnb didn’t work out and it really was a vacation saver. Nice rooms, great beach across the street, helpful staff, plenty of shopping and excellent restaurants nearby. Amazing gym too.
Okay
4.8
Pros: Convenient locale . Beds comfortable .Staff friendly.
Cons: Room was dirty , building infrastructure in dire need of serious renovations . Poor TV connectivity. Poor food choices for such a large resort. No longer worthy of the Hyatt brand & reputation
Okay
4.8
Pros: In the centre for everything . Good clean rooms
Cons: To expensive the hotel charge extremely high prices for everything.
Good
6.3
Pros: It has pretty nice view and close to beach.
Cons: I booked the room which has king bed and ocean view. But when I visited hotel there was no room of right that. I heard that my wife and I gotta stay 2 single bed inspite of we were in honey-moon. Staff in hotel told me "We do NOT guarantee the room type whatever I booked the room via Kayak." I claimed 3 times but nothing changed. Finally we spent more money($25 per night) to upgrade king-bed room. I wanna say u guys going to stay this hotel "They do NOT guarantee the room type."
Excellent
10.0
great location too!
Excellent
9.6
Pros: King size bed, quiet/clean room, n location perfect walking distance yo beach n shops
Excellent
10.0
We had an amazing time and would gladly stay there again thank you for all your help and support
Located in Waikiki, this beachfront resort is on the boardwalk, just steps away from Royal-Moana Beach, International Market Place and Waikiki Beach. Royal Hawaiian Center and Waikiki Beach Walk are also within 10 minutes.
Overall 8.4 Excellent
Based on 21 reviews
All
- All
- Families with older children
- Families with young children
- Young couples
- Couples
- Groups
Excellent
8.8
Cons: Noise from other guests in hallway was a little annoying
Good
7.7
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.9
Excellent
10.0
Excellent
8.3
Pros: Excellent location. Nice that there is an available laundry available. Decent size rooms. Friendly staff.
Cons: Not crazy about Duke's. Mediocre food and service. Pool area is on the small side.
Excellent
9.1
Pros: I love the location ...so close to everything !
Cons: The fact that the outside air con unit was just below us &!it was VERY noisy ! The fact that as a paying guest at the hotel, we couldn't book a table at dinner time in DUKES ! Also upset that there is no longer the 'all you can eat' buffet in the evenings!
Excellent
9.6
Pros: Comfortable, clean, and excellent location. Hotel restaurants are good and have a great view of Waikiki beach.
Cons: The gym is almost nonexistent.
Good
6.5
Pros: Convenient location right on the beach.
Cons: Elevators were confusing and did not respond properly. Stopped at almost every floor going up and down.
Excellent
10.0
Pros: Excellent accommodation, great staff particularly a guy called Alex at Reception. Nothing was too much bother. Would definitely stay there again.
Cons: There was, in our opinion, nothing to dislike.
Excellent
9.7
Pros: Smack dab on the beach in the best part if Waikiki. Staff was super friendly. Pillows were the best.
Cons: Pool area too small.. Difficult to get a chair. Piol, hot tub closed too early. Bar so crowded difficult to get a place to sit.
Good
7.7
Pros: Location is excellent. Restaurants are great with excellent staff.
Cons: Late checkout is $25 per hour. Maybe this is a new standard but it's not guest-friendly. When flights leave late in the afternoon, an 11:00 am checkout with no convenient option for staying an extra hour is very inconvenient.
Excellent
8.0
Pros: Centrally located hotel with a very popular restaurant/bar located on the ground level.
Cons: This is a very busy hotel that lacks a "real" lobby. Some people might not even notice this, but it may the stay feel odd, sort of unofficial since the only time we interacted with any staff was when we checked in.
Good
6.8
Pros: Great location on the beach.
Cons: Some of the staff tried but didn't know basic things. Elevators have a strange call system and are very slow and crowded.
Excellent
10.0
Pros: Location, cleanliness,amenities,value
Cons: No dislikes
Excellent
8.5
Pros: The staff was amazing!!! Everyone was willing to go the extra mile to help out. The location is amazing and in the heart of Waikiki!
Cons: Wifi Connectivity is limited to 3 devices and customer support cannot change this. The lack of a full bath tub was disappointing.
Located in Ala Moana, this hotel is within a 10-minute walk of Hawaii Convention Center and Ala Moana Center. Royal Hawaiian Center and Waikiki Beach are also within 2 mi (3 km).
Overall 7.9 Good
Based on 1,617 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5.1
Excellent
10.0
Good
6.0
Cons: Tiny tiny tiny rooms. Not even a desk chair.
Mediocre
2.8
Pros: Starbucks in the building
Cons: Everything needs to be cleaned and updated. The rooms are way too small.
Excellent
8.0
Excellent
8.0
Good
7.1
Excellent
8.5
Excellent
8.0
Excellent
8.8
Excellent
9.4
Excellent
9.7
Excellent
9.7
Okay
4.5
Excellent
9.7
Excellent
8.0
Good
6.0
Excellent
10.0
Excellent
8.2
Excellent
9.7
Excellent
10.0
Mediocre
2.0
Cons: Had to check out early because their AC broke. The woman I spoke with (shyla or something like that) was incredibly rude. Probably the worst customer service I’ve ever experienced.
Excellent
10.0
Pros: Convenient location. Good service. Reasonable price. Jean, Kate and Cathy are the wonderful people who work there and make my stay a very nice experience!
Good
6.0
Pros: Near beach and mall
Cons: owned by private owner, but not revealed until check in. bathtub drain clogged while taking a shower - standing in 2/3 inches of water, could not shut water off completely after taking a shower; wall lamp was broken, hanging to the left, did not turn on; clock/radio could not be reset; after hours, so no maintenance available until the next day. deceptive practice booking a room at Ala Moana hotel and finding out at check in it was privately owned. It would not have mattered if the room had been checked to ensure it was ready for occupancy. the room was booked four months in advance, so very disappointing.
Excellent
9.1
Pros: Super early check in at 7am for an extra $16 includes breakfast - well worth it
Cons: Bigger bed but apart from that it was great - it’s not 5star hotel but it was a lovely stay
Okay
4.8
Pros: The location was super close to everywhere I needed to go
Cons: They gave us a corner room 3rd floor which was so tiny couldn’t even turn a 360 in the hallway it was so narrow .. the sliding glass door won’t open more then 2 inches with no balcony .. why even have a sliding glass door if you have it locked like that? Said it was a queen and pull out couch but it was a pull out chair. No napkins or tissues only toilet paper. It also took a full hour to check in, dragging luggage on a line for an hour is insane for Hawai’i, this isn’t Vegas. There was 2 open computers if you get this busy at 4-5pm for check in you should be prepared and have a full staff.
Good
6.2
Pros: The room was nice, needs better lighting.
Cons: Room was to dark, needs brighter lighting. The rooms need updating, it's showing it's age.
Good
7.7
Pros: Staff was very friendly and helpful. Like that there was a Starbucks located inside the hotel.
Cons: Had a disco there, which is fine for singles, but not too friendly with family with young children. The patrons were a little loud and there was a large crowd outside trying to get in.
Good
7.4
Pros: Great location if you want to be walking distance from the Ala Moana Shopping Mall
Cons: Woke up early to machinery noise, this may have be temporary
Excellent
8.0
Pros: Clean modern hotel
Cons: It's a ways from Waikiki beach
Excellent
10.0
Pros: Easy check in, some of the best staff we’ve encountered. Didn’t realize how much we’d like having the mall so close but it was super convenient for last minute purchases. Even better was the wall to the beach.
Cons: Room size. Also wish they had more late night delivery options since they don’t have room service.
Excellent
8.0
Pros: Convenience of shopping and dining. Staff was friendly. Semi walking distance to Ala Moana State Park.
Cons: Single rooms in Kona tower where a bit small and a little outdated. Rooms could use a good deep cleaning. Couch in room had stains on both cushions. Carpets are in need of shampooing..
Okay
4.5
Pros: Room was clean
Cons: The room was overpriced No room service Breakfast was shocking and expensive
Excellent
10.0
Pros: Very convenient to Ala Moana Shopping Center
Excellent
8.5
Pros: The hotel is conveniently located near the beach, next to the mall, and an easy drive to town or the freeway to the countryside.
Cons: Daily parking charges! I feel like hotels that charge for parking are like airlines that charge you for food—crazy!
Excellent
10.0
Pros: Very close to Ala Moana shopping center and very clean rooms
Cons: Rooms were kind of small when you look at it. Its perfect for 1 person but probably not for 2 people
Excellent
8.5
Pros: Walk to Ala Moana Shopping Center, Waikiki, multiple beaches, on main bus line to other shopping areas
Cons: Not luxury accommodations but convenient!
Good
6.0
Pros: Hotel is right next to Ala Moana mall making it so easy to do shopping and eating.
Cons: I ended up having to upgrade to a 2 beds room with an extra $49 per night. Kayak description is very misleading when it labels DOUBLE Mountain View when double means 2 people but not double beds! Bathroom is not acceptable as the water faucet is so outdated with only 1 turn knob to control hot/cold and water volume
Excellent
10.0
Pros: Great staff. Great location.
Cons: Can't think of anything.
Mediocre
2.0
Pros: Nothing at all
Cons: The staff, the price also we waited in line to check in for over an hour.
Excellent
10.0
Pros: Connected to Ala Moana Center
Excellent
8.2
Pros: Adjacent to the Ala Moana Mall and dining places. Short walking distance to the Hawaii Convention Center. Starbucks and reasonably price convenient store in the facility. Micro wave and refrigerator availability in the unit.
Cons: Noise from the heavy machinery at the construction site just outside the window/patio door is constant in the day time. Computer use and printing is too costly for guest.
Located in Waikiki, this beachfront resort is in the entertainment district and within 1 mi (2 km) of Royal Hawaiian Center and Waikiki Beach. Honolulu Zoo and Ala Moana Center are also within 3 mi (5 km).
Overall 7.7 Good
Based on 2,196 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Cons: Too crowded for the fireworks! The waiting area in the spa in the Kalia tower was dirty.
Excellent
9.4
Pros: Nice location and relaxing
Cons: The pool should stay open until midninght
Good
7.7
Cons: A/C had a limiter,
Excellent
10.0
Mediocre
2.0
Good
7.1
Excellent
10.0
Excellent
8.5
Cons: Bathroom had a sliding door and no fan. No privacy.
Excellent
10.0
Pros: Was lovely and breath taking
Excellent
10.0
Excellent
9.4
Excellent
8.2
Excellent
10.0
Excellent
8.8
Mediocre
3.4
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Pros: Everything
Cons: Nothing
Mediocre
3.7
Excellent
10.0
Mediocre
2.0
Good
7.9
Water fountains.
Good
7.7
Excellent
9.1
Excellent
10.0
Excellent
8.3
Excellent
8.3
Excellent
8.0
Excellent
10.0
Excellent
8.2
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.7
Good
7.4
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
10.0
Good
7.7
Excellent
9.4
Excellent
8.2
Excellent
10.0
Good
6.0
Next time I will totally stay at a place that does not allow kids. This place was packed with people wall-to-wall. Too many people. Everywhere we went you had to wait.
Good
6.0
Pros: The location proximity to the beach
Cons: felt very crowded and overpriced. The beds in our room where worn out and saggy . The balcony was caged in and left you feeling like you where in a jail cell. Not happy with the $30 resort fee added to the bill'
Located in Waikiki, this hotel is within a 10-minute walk of Waikiki Beach and Royal Hawaiian Center. Honolulu Zoo and Waikiki Aquarium are also within 1 mi (2 km).
Overall 6.6 Good
Based on 666 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Good
7.6
Excellent
10.0
Good
7.7
Good
6.5
Excellent
8.2
Excellent
8.0
Excellent
9.1
Okay
4.5
Pros: The hotel staff were amazing and if you are there for Waikiki beach then the locale is perfect, but...
Cons: It was very hard to find, as there is nothing labling it and if you rent a car, expect to shell out an additional $20-30 for off site parking, as the hotel's parking is basically non-existant. The room was NOT clean. There was hair ALL across the walls in the bathroom, and not just in the shower. The walls are SUPER thin, so you hear EVERYTHING! This includes the people in the corridor, the street traffic, but most especially the bloody karaoke joint in the lobby. We could not sleep. Additionally, the bed bounced if you so much as moved a toe. Pay a little more and stay at the Hyatt across the street.
Excellent
9.4
Pros: The staff was very friendly and helpful. Facilities were clean. Overall, a great value for the money.
Cons: Wifi was very slow. Don't plan on streaming any video during your stay. And if you have to do any work remotely, and need a good connection, this is probably not the place. Wifi was fine for checking email, and basic web browsing. I ran a speed test and clocked 1MBPS.
Excellent
8.6
Pros: The staff was amazing! They made sure that we had everything that we needed. They held our bags after check out and placed my friend's medicine in the fridge for her until we got back to the hotel. They gave us local recommendations. There was a bar and restaurant in the hotel. They offered floats and beach gear including towels for free if available. It is a 5min or less walk to the beach and to the main strips.
Cons: The breakfast was free, which was great, but didn't offer much and there were flies because everything is so open. I love the open atmosphere, but not around my food. The soap was great, but the hair stuff was an all in one.
Good
6.5
Pros: Great location
Cons: Small rooom and bathroom
Good
6.6
Pros: Great location (5 min walk to Waikiki beach)
Cons: No safety deposit (and the one on reception was used by another customer so we couldn't use it) No iron (when requested from reception I was told that all are in use...) Breakfast - we were told it is until 10 AM, but at 9:30 staff already started clean-up...
Excellent
9.1
Pros: Great location, staff friendly and coffee all day
Cons: Nothing, except futton uncomfortable....
Excellent
8.5
Pros: Price, free breakfast/coffee and location. Staff friendly and helpful.
Cons: Bathroom size. 1 elevator.
Good
7.7
Pros: The outside is very decieving from the inside. The outside looks not at all impressive and very motel like. Its seems run down and very low class. But when you step inside i was impressed by the all white room and furniture. There was one bed for two, a futon for two, plus a foldup rolling mattress. I also liked the mini fridge as well. The lobby looks very high class and sophistic.
Cons: There was a lack of an iron & ironing board which I deem as a standard supply object in a hotel room. The place could also use a microwave as well.
Mediocre
2.8
Pros: it location was OK
Cons: they claim to have parking, NOT! they only have 7 spaces on a first come first serve basis. the hotel pictures must be from another hotel, there are no photos that match the hotels, it is rundown, dirty, my room was so small my son and I had to take turns moving around and you had to leave the door open in the bathroom to use it. the sink was the size of a salad bowl. ridiculous!! the staff were rude, there is no place to park while you check in, and no where near the hotel to park for a reasonable fee. I'd never stay here again.
Okay
5.3
Pros: 1 block from beach
Cons: Bathroom beyond small. Not very modern. $25 a day to park.
Mediocre
2.0
Pros: That the hotel was In Hawaii that's it.
Cons: Everything all of there photos are doctored it's a dirty hostile type hotel no amenities no room service or food pump dispenser soap and shampoo in the bathrooms. The Windows do not close they are slotted so you hear all of the trash collectors and anything going on outside. The place is horrible.
Excellent
10.0
Pros: Great hotel, great location, clean
Mediocre
3.7
Pros: Hotel had proximity to the beach.
Cons: I wouldn't have hated this place were it not misleadingly advertising. I HATE feeling like a hotel is trying to trick me, as I don't trust them afterwards. Our room was nothing like it was pictured. The mattresses were on the floor, the shower was falling apart, the room had no space to move, and the wifi didn't work. They tacked on fees for things we didn't use and refused to upgrade us to the room that was advertised, even after I offered to pay more for it. Won't stay again and can't recommend until they learn to advertise honestly.
Mediocre
3.7
Pros: I really wanted to love this hotel. When you walk in the main floor is setup with several leather like couches, hammock chairs, LCD TV, 2 computers and printer, tea and coffee available all day with a modern look. Friendly faces at the counter doing their best. My low score reflects the several attempts I made to resolve issues on our week stay where the staff and management failed. (1) The staff seem ill prepared to answer questions about the area. It is my expectation that the hotel should have some ideas about the restaurants and attractions in their area. Many AIRBNB hosts have lists of places and instructions to get there. In our case we asked about a place 2 blocks and 7 minutes away (Marukame Udon restauarant) highly rated on Yelp. The two people could not figure out how to get there even thought they knew it was always busy. Ended up finding our way there. (2) When we used the shower for the first time we noticed the shower head was not fully turning on (RM 407 I believe). Hot water was going to the head and very little cold water. A third of the water flowed through the tap. We reported this 3 times to the front desk. The third time i went up to the room with maintenance person and demonstrated the issue. I was nicely told that they could not do anything about this. It was known by maintenance that the fixture were old. There was no concern that someone could get scalded from hot water. (3) Room cleaning service was poor. The sink and bathrub were never cleaned the week I was there. I ended up cleaning it myself as their were bits of paint flaking off and the sink was not draining correctly. As far as I could tell towels were changed, garbage were emptied and beds made. No change when i left sign out to clean. Finally I did ask twice to talk to a manager about my experience (first attempt 3 days before i left). No one contacted me. Our last day I got an e-mail asking for feedback. As a result I posted this review. I am disappointed that staff did not block this room so it could be repaired and provided another. My advice when booking here is that you fully inspect the room. I've never had to be this detailed before as I expect some common sense by the hotel. But in this case they are just filling rooms. Also keep in mind that you are behind the Hyatt and you will here all kinds of noise starting from 3-4 am. https://www.tripadvisor.ca/ShowUserReviews-g60982-d2385826-r430926391-Stay_Hotel_Waikiki-Honolulu_Oahu_Hawaii.html#
Mediocre
3.0
Pros: Decor was nice. Don't stay here. Pay the extra cost for a clean hotel.
Cons: There were bugs in the shower. The bathroom was so small I couldn't turn around without bumping into the door. There was a raid repellant device on the floor. There were also bugs crawling across the bedroom floor. After checking in to the hotel I got in the shower. As soon as The water was on bugs just started crawling out the drain and from top of the ceiling. I counted at least 6 and took pictures of each. I got out immediately and saw another critter scurry across the bedroom floor. I went to check out immediately. The hotel offered to "waive" the amount for the next two nights but refused to refund the first night since I had checked in already. Absolutely ridiculous. I was there less than 2hrs before discovering the bugs and immediately leaving. I wound up booking a hotel that was twice the cost because I was stranded without a clean place to stay.
Okay
5.7
Pros: Convenience to the beach and associated activities
Cons: Many items dI'd not work such as TV and controller, lobby printer, shower head.
Mediocre
2.0
Pros: I gave a really good discription of what went down on our trip while we stayed at the Waikiki Hilton village resort - I think staff could work harder on smiling and trying to provide excellent service.
Excellent
8.8
Excellent
8.5
Pros: Hotel is in close proximity to the beach and hotel staff is very friendly. The price is a good value compared to other fancy hotels.
Cons: Hotel parking is limited. Even with a confirmed hotel reservation, had to wait until the 2nd day to park at the hotel. Parking options are limited and very expensive.
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