Good to know
|Distance to city centre||5.8 km|
|Nearest airport||Hong Kong Intl|
|Distance to airport||22.4 km|
|"Very friendly and helpful staff."||(in 133 reviews)|
|"Good location, nice large room."||(in 104 reviews)|
|"Some good food choices nearby too."||(in 28 reviews)|
Time of year
Show reviews that mention
|breakfast was very good||in 9 reviews|
|close to mtr||in 23 reviews|
|club lounge||in 41 reviews|
|good food||in 35 reviews|
|great location||in 134 reviews|
|harbour view||in 27 reviews|
|hong kong||in 48 reviews|
|hotel in a good||in 9 reviews|
|little bit||in 47 reviews|
|metro station||in 58 reviews|
|room is clean||in 131 reviews|
|shopping centers||in 4 reviews|
|shuttle service||in 42 reviews|
|sky bar||in 15 reviews|
|staff friendly||in 191 reviews|
|swimming pool||in 47 reviews|
The staff at Hotel Jen are excellent and it is obvious they value customer service. We had an exceptionally long delay one evening at dinner and major mistakes in the order... the assistant manager not only explained (new staff) and apologised but also decided to offer us dinner at no charge. We were very impressed with her going the extra mile to make it up to us....kudos to Vikki!
Good location,good restaurant and lovely friendly staff. The rooms were a good size and very clean and comfortable. The lounge was good value for money. We also enjoyed the lovely roof top pool which was a good size.
The only complaint I have is that there wasn’t enough storage space in the rooms, only one small wardrobe and 2 small drawers. This is not enough for 2 people we had to leave most of our clothes in the case.
Great location. Friendly front desk staff. Great restaurant. I like I could choose breakfast buffet or a la carte. Delicious Malaysian food at night which locals also come for. The gym is on the top floor so a great view when working out.
Only reason I didn’t score top marks is because one main reason I booked this hotel is because we were travelling with kids and it has a rooftop pool. I wouldn’t say the kids were particularly welcome there. Yes they were being boisterous and jumping and running. However this is standard for kids and water and we were trying to control them but the other guests and lifeguard looked pained by our presence from the start and eventually the lifeguard told us we were too loud and were upsetting other guests so we left.
The receptionist remembered me from my last visit
I liked 1) it is a very good value for money 2) the club lounge is nice (good view, nice staff) - even though not a big choice of food for the evening cocktail 3) The lady at thee bar in ground floor is amaszing. I have been going to this hotel for years and her service is excellent.
I did not like 1) The club lounge evening cocktail is not diverse (for example the meat can be pork only) 2) I think the swimming pool is easely under shadow
This family-friendly Hong Kong hotel is located in the business district, within a 10-minute walk of Victoria Harbour and University of Hong Kong. Western Market and Man Mo Temple are also within 1 mi (2 km). Hong Kong Sheung Wan Station is 25 minutes by foot.
based on 7,698 reviews
Things to know
- Great view
- Clean rooms
- Close to public transport
- Friendly service
Policies vary by room type and provider.
Reviews about Hotel Jen Hong Kong by Shangri-La
Most popular landmarks
- Victoria Peak 1.6 km
- Man Mo Temple 1.6 km
- Soho 1.9 km
- Lan Kwai Fong 2.2 km
- Star Ferry Pier Tsim Sha Tsui 3.6 km
- Tsim Sha Tsui Clock Tower 3.7 km
|Hong Kong Intl||22.4 km|
|Shenzhen East||35.1 km|