Hoi An resorts

Pros: The service is outstanding, personalized and genuine. I really like the way that the check in is done, they want to understand your needs so they can offer the relevant services. first time I have felt this way.

Pros: Very friendly and helpfull staff, surprised us with a birthday cake

Pros: Staff were excellent in ensuring that the stay was very good. Also helpful in arranging forward travel. Good shuttle bus to town and beach and free bikes. Excellent breakfast buffet.

Cons: Nothing

Pros: We just returned from 18 nights at La Siesta it was a great stay great room, great pool. The stars of the whole visit were the staff, all of them, friendly, polite and very well trained. I would strongly recommend this hotel great breakfast. I hope to return. Nothing was too much trouble, good shuttle bus five minutes from town

Pros: Great hotel. Very comfortable. Try and book the upgraded rooms if you can. They are stunning. Pools are wonderful. Breakfast is great. Staff were charming.

Cons: It’s a little out of town. But fine To use a taxi or the free hotel shuttle

Pros: Lovely Hotel with a good pool area, clean, staff helpful a little oasis tucked away.

Cons: Location slightly out of town but otherwise all ok

Pros: So polite.. nothing was too much trouble

Cons: On the odd occasion you could hear the plumbing and not perfect for sunbathing

Pros: This is a beautiful boutique hotel with warm and friendly staff.

Cons: One minus I think is the food menu which is a bit limited.

Pros: Very friendly and efficient staff Great atmosphere and relaxing for guests

Cons: Nothing Enjoyed every moments

Pros: Such a gorgeous hotel with excellent hotel staff. I came with my husband and 8-month old baby between Christmas and New Year. Everyone was very welcoming and friendly, very professional and efficient. All the staff are great with babies and children, and their warmth just made our holiday so much more special. We ate all our meals at the hotel and the food was excellent and incredibly good value for money. Our room was clean and spacious (River Suite). The full body massage at the spa was amazing, excellent masseuse. The area by the pool was lovely and the hotel in general was attractive and tropical, it made us feel like we were relaxing in paradise. The location is great if you don't want to be in busy Hoi An and the beach is a short walk.

Cons: The layout of our River Suite was odd - there was a sofa to sit on in the living room but the TV was in the bedroom! This was inconvenient for us as our baby was sleeping in the bedroom, so we couldn't watch TV in the evening. We ordered room service every night, but there was no dining table in the room to dine at, so we had to eat with our plates on our laps. Such a shame. I think the River Suites need to have their layout revised.

Pros: super friendly staff and very nice vietnamese food in the restaurant

Pros: The staff and pool area were perfect !

Cons: The layout of the bedrooms was a little bit annoying in terms of the bathroom basins being part of the bedroom area- but otherwise everything else was perfect

Pros: Perfect location and quite , although in noisy neighborhood

Pros: Very nice garden and pool . Exactly like in the pictures . Good vietnamese food available at hotel restaurant . Also western food available . Staff friendly and helpful . Good spa services at decent prices

Cons: Sometimes the smell inthe bathroom . But can be only sometimes and the staff tried to help

Pros: Superb resort..great heated pool with comfortable sunbeds around the pool and on the private beach...lots of very good restaurants very close by. On the beach restaurants within a 5 minute walk along the beach.Worth upgrading to a room off the main building.Breakfast superb.Reception staff amazing.

Cons: Food and drink expensive compared to outside restaurants.Some staff bored with no smiles..

Pros: Nice pool and beach, comfortable rooms

Cons: Food quality for mandatory New Year’s dinner. Pool bar food was good. Breakfast not a highlight.

Pros: breakfast buffet was tremendous. The swimming pool spotlessly clean. Perfect situation right on the beach. very comfortable bed. staff very friendly. good shuttle service to the old town.

Pros: Serene, fantastic quality of food and accommodation and staff are very responsive

Cons: A little expensive for the area

Pros: The place and hotel is beautiful. The balcony, the beach and the pool area are great. It is a perfect place to rest a few days and to discover Han Hoi. Everything is clean. A transfert is organized to go down-town.

Cons: We stayed in a premiere Room (1st Floor) and there is no real door to the bathroom. A bit more privacy would be nice. The Breakfast in the morning is nice with a great variety of food. On the contrary, our dinner experience was poor. Overpriced transfert to the airport.

Pros: The room was nice, enough space for 2 people. The staff was quick with accommodating a change from one king to two twins. Breakfast Buffet was nice with many offerings.

Cons: The massage and facial offerings were nice. The massage was just okay. My friend felt like the facial was also just okay. They both left something to be desired, however we cannot complain about the prices. both were economical compared to US prices.

Pros: Very friendly, hard working staff

Pros: Everything was exceptional especially the service. If you have the chance take the cooking class! It was one of the best travel experiences I’ve had. Nam, Hein and Hue deserve a special mention for their outstanding customer service. Explore all the restaurants in the Village and also try out the Spa!

Cons: The location is a bit away from the Old Town but the Shuttle back and forth as well as to the beaches is very efficient. I actually enjoyed being away from the business of the Old Town.

Pros: We got a nice big room Villa 212 , nice pool area , and Breakfast .

Cons: Woken one morning with construction nearby 6.25am . 4 other mornings were fine .

Pros: -Their hospitality was nice -We usually rent a bicycle to go center of Hoi An, and it was free. -Quiet Hotel and Two Swimming Pool were wonderful. -strong Wi-Fi -delicious breakfast

Cons: The reception stuff speaks English well, but others don’t. It’s also our fault not to listen carefully and not to ask in detail, But I’ll write for hoping their improving. -Shuttle Bus to Beach, it needs to reserve. They should prepare a detailed map where to take return bus. The driver says to take exactly where we were dropped, But It wasn’t and we missed return bus. They said the driver was there, but we were told wrong place and he didn’t find us (So did us) -After we checked out, they kindly keep our luggage until our flight. When the driver came to pick us up and we asked about our luggage, they said “at the airport.” So we thought our luggage were already at airport or already in the car. Then find our luggage WAS LEFT AT HOTEL!! as I tell again, these are also our fault not to listening carefully, but I was so shocked.

Pros: nice staffs! good breakfast.

Pros: My wife and I came to the Silk Village for a 2 night stay for our 10 year anniversary and had a great time. The room was spacious, with a very comfortable bed and great facilities. The food was great and the staff were excellent, checking we were happy with everything, every time we left either dinner or breakfast. On our first night we ate at their Lat15 restaurant and the food was brilliant. We both felt very comfortable and made our anniversary very special.

Cons: Only things to note was the bathroom shower pressure was a little low and at times, the water wasn’t very hot when coming out the shower head. Also, value for money was good but was a little more expensive compared with other places, however in resorts this can be the case so I can appreciate that. Otherwise all good!

Pros: Amazing staff made the stay very enjoyable. Comfortable beds and the whole resort was very well put together. Couldn’t ask for more at the price. Thanks!

Pros: Free bikes, super staff, good welcome cookies and tea, swimmingpool

Pros: The pool is gorgeous.

Pros: The best place for visiting Hoian. Comfortable and clean. It takes only 10 minutes from old town by taxi with 3 dollars.

Pros: Staff are friendly, room very clean. Bed is very comfortable Lovely breakfast Spa was great :)

Cons: nothing

Pros: Nice resort, we have a great stay here. Price is reasonable. Good buffe breakfast with many choice.

Pros: Toplocation by the riverside.. away from the crowds and noise and tourists ;-).. but yet very close to the old center. Walking distance or take the free boat shuttle

Cons: Staff was a bit below level, especially during evenings or nighttime at the bar or restaurant. Reception was good, the ‘captain’ of the boat was super friendly and nice!

Pros: Nice place, friendly and supportive Staff, beautiful garden, fantastic river view and surroundings. Nice surprise with daily food testing, live music and option for river sunset trip. Walking distance to the center. Recommended for families with kids.

Cons: Our room was bit dark and due to Hoi Ann humidity we could have smell mold (trully understand humidity and river just nearby)

Pros: A beautiful grounds, great location and very helpful friendly staff.

Cons: A rooms by the pool a bit noisy if you wanted an afternoon siesta.

Pros: Superb location away from the crowds and not far to walk into the old town..Riverside bungalow well worth the extra..own very large sunbeds on a large patio overlooking the river..also a patio overlookingt the pool...Beautiful well kept gardens.

Cons: Occasional very loud music from across the river...noisy boats from 2 to 5pm.

Pros: Super close to town but very quiet and secluded at the same time. Staff are really friendly, cant do enough for you. Rooms pretty good and spacious. Just been updated. Had a room close to pool was awesome. Definitely would stay again and is great place to stay for long or short stay.

Cons: New showers were bit hard to use but thats not much to complain about to be honest.

Pros: This Hotel is located next to the river and during your stay you are surrounded by beautiful nature. Pool is nice and invites to relax. Breakfast contains a big choice of local and foreign Food. We loved the Snacks they serve in the afternoon by the river! The Hotel is very central and Walking every where from there is no Problem.

Cons: In general we liked our stay at this place but the 4 stars we booked are surely no international Standard ( which is in General also no Problem for us). The cleaning Service woke us up at 8 knocking and screaming at the door. Overall the cleaning Service did not make a good Job. The bathroom was not cleaned properly. The Beauty of the garden of the Hotel could make it good.

Pros: The facility and staff were amazing

Cons: Nothing.... the resort was beautiful the location was great and the staff went above and beyond to make it a memorable trip

Pros: Clean room and Comfortable bed Spotless bathroom and shower Extremely polite and helpful staff Located a few minutes walk from the night market and old town

Cons: Breakfast could be improved

Pros: Our 3rd stay at this hotel and most of our experience was very much the same. The rooms are large and spacious and the grounds are kept in very good condition.

Cons: Its a real shame that they have changed so many staff at the hotel as this time half of the staff was not as friendly, one guy in particular who works at the bar adjacent to the restaurant, was very rude and very inexperienced. The pool bar was not manned and as it is a key feature of the hotel a plenty od people around the pool I feel this should if been made to look better. Sadly to say I dont think we will be staying for a 4th time.