Guest reviews
Overall rating
7.4
Good
Based on 3,923 reviews
Cleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
8.0
Value for money
8.1
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
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location was closed
rented a car
friendly staff
great experience
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2.0
Pros: No drop off was a nightmare and costumer service was terrible.
Cons: Everything
review from
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9.6
Pros: A great deal
Cons: no one answers the phone there. vehicle was not ready for my pickup when i returned the vehicle, the person at the desk did not inspect the vehicle right away and she was not busy at all. if we had inspected the vehicle then, I would not have left my garage opener in the vehicle.
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10.0
Pros: Pick up and drop off were quick and easy, the car was better than I expected for the price.
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4.0
Cons: No one was at the location for pick up. When I called I was told to drive to another location to pick up the car. The staff at the other location was rude and not helpful.
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4.0
Cons: They didn’t have any cars of the type I reserved online and then charged me $20 more a day to upgrade
review from
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7.2
Pros: Staff were topnotch
Cons: The Malibu was a second rate clunker. Would have to get a better vehicle next time.
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10.0
Pros: Friendly service
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5.2
Pros: The price was good. The service was mediocre
Cons: I had reserved the car and paid in advance for the 6 days I would need the car. It was suppose to be available at noon. However, when I arrived at 1:00 the car was not available. The men at the counter told me that because I wasn't there at 12:00 they had given the car to someone else. They had a car that was coming in and told me I could have that one, and it would be about 15 minutes. However we waited almost an hour before I was able to get the car and leave. There was nothing in the paper work that indicated I needed to pick it up at exactly noon. Also, I returned the car 4 hours early!
review from
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9.2
Excellent service
Pros: A problem of the Hertz location pick-up was solved by a very efficient, service oriented Hertz employee Daniel L. Viray ! I would like to thank him for solving my problem. Robert Manschot
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8.0
Pros: Very reliable vehicle at a good price
Cons: Upgrade options limited and very expensive
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10.0
Pros: Everything was fine . We made the mistake of arriving much later than the planned time but they were still able to supply us with a car at the same price.
review from
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9.6
Pros: Ease of pickup location
review from
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9.6
Pros: A great deal
Cons: no one answers the phone there. vehicle was not ready for my pickup when i returned the vehicle, the person at the desk did not inspect the vehicle right away and she was not busy at all. if we had inspected the vehicle then, I would not have left my garage opener in the vehicle.
review from
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10.0
Pros: Pick up and drop off were quick and easy, the car was better than I expected for the price.
review from
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10.0
Pros: Friendly service
review from
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9.2
Excellent service
Pros: A problem of the Hertz location pick-up was solved by a very efficient, service oriented Hertz employee Daniel L. Viray ! I would like to thank him for solving my problem. Robert Manschot
review from
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10.0
Pros: Everything was fine . We made the mistake of arriving much later than the planned time but they were still able to supply us with a car at the same price.
review from
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9.6
Pros: Ease of pickup location
review from
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2.0
Pros: No drop off was a nightmare and costumer service was terrible.
Cons: Everything
review from
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4.0
Cons: No one was at the location for pick up. When I called I was told to drive to another location to pick up the car. The staff at the other location was rude and not helpful.
review from
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4.0
Cons: They didn’t have any cars of the type I reserved online and then charged me $20 more a day to upgrade
review from
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5.2
Pros: The price was good. The service was mediocre
Cons: I had reserved the car and paid in advance for the 6 days I would need the car. It was suppose to be available at noon. However, when I arrived at 1:00 the car was not available. The men at the counter told me that because I wasn't there at 12:00 they had given the car to someone else. They had a car that was coming in and told me I could have that one, and it would be about 15 minutes. However we waited almost an hour before I was able to get the car and leave. There was nothing in the paper work that indicated I needed to pick it up at exactly noon. Also, I returned the car 4 hours early!
review from
Other suppliers in Scottsdale scored
Where can I find Hertz hire cars in Scottsdale?
1125 N. Scottsdale Rd., Hertz car rentals
Address
1125 N. Scottsdale Rd.Phone
+1 480 949 2420FAQs about hiring a car from Hertz in Scottsdale
How many car hire locations does Hertz have in Scottsdale?
Hertz has 6 car hire locations in Scottsdale. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Sky Harbor Intl Airport (PHX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Sky Harbor Intl Airport (PHX)?
Yes
