Scottsdale Car Hire

Worst Rental Experience Ever

Cons: “I don’t have a car for you” “We need 48 hours” “You can call my supervisor” were the lines I was greeted with upon arrival. That was before the agent closed the store because she had to go wash the car (during the middle of its business hours) and I had to continue to resolve the situation standing outside with a Dollar rental agent on the phone. The Dollar agents (I had to go through 2) kept me on the phone for 45 minutes with the best solution for me to go to the airport and pay $100 more and spend another Uber ride that I had to pay for, before putting me on yet another hold and hanging up.

Confirmed reservation but no cars—stay away

Pros: No good features.

Cons: I had a confirmed reservation and traveled to the location, only to be told they had no cars and no plan for re-accommodating. The same thing happened to several other people while I was there, and the supervisor said it happened many times before. Employee at the location was unfriendly and unhelpful. Stay away.

Drop off was a joke

Pros: Office says .,, 9-5 ... went there at 145 sign says closed back at 230 ... went for lunch returned at 245 ... yep ... sign now says closed returning at 430 .... drpooed keys in drop box but Very Unhappy ... so office hours are NOT 9-5 ... but rather whatever time they show up ... NOT happy ... by the way telephone support was useless also ... not likely to use Dollar again and will tell all my friends not to use

Cons: Cant rely on being open regular hours

Cancellation of booking without intimation

Pros: For one of the bookings, i was given an automatic upgrade to suv class.

Cons: I did two bookings of same car for the trip but one was cancelled by itself without any intimation of it. When I went to pick up the car, I was informed that there is inly one booking on my name and no other car is available, whih was a real paintaking task for me. Also, the insurance for both the cars are charged to me and the refund of one booking has not been credited yet. I hope this is done soon enough. I request kayak to inform and make sure that the bookings which are done from same account and same timestamp, shall be confirmed over call first and then any action must be taken

Cancellation of booking without intimation

Pros: For one of the bookings, i was given an automatic upgrade to suv class.

Cons: I did two bookings of same car for the trip but one was cancelled by itself without any intimation of it. When I went to pick up the car, I was informed that there is inly one booking on my name and no other car is available, whih was a real paintaking task for me. Also, the insurance for both the cars are charged to me and the refund of one booking has not been credited yet. I hope this is done soon enough. I request kayak to inform and make sure that the bookings which are done from same account and same timestamp, shall be confirmed over call first and then any action must be taken

not particularly transparent about the hidden cost

Pros: I loved the car I had, very clean and comfortable. The staff at the pick up and drop off office was very nice and friendly.

Cons: The price showed on the online estimate does NOT correspond to what you are asked to pay...too many fees and extra taxes that are not included from thr beginning...it turned out to be almost twice as much!!!