Guest reviews
Overall rating
7.4
Good
Based on 3,840 reviews
Cleanliness
8.0
Comfort
7.6
Pick-up/Drop-off
8.2
Value for money
8.0
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
5
1
0
0
2
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10.0
Pros: Staff was friendly and helpful. Everything worked great
review from
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7.6
Decent rental
Pros: Fine small car-wouldn’t rent this in Montana if the weather got bad though
Cons: Kind of an expensive rate for a small car-
review from
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8.4
Pros: Mpg
Cons: Drivers seat just ok
review from
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9.6
Pros: Nice vehicle roomy for 5
Cons: Broken back seat belt that was apparently already known about. Very concerned about the safety of one of our children
review from
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10.0
Pros: Impeccable service
review from
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2.0
Cons: I arrived 10 min after my scheduled drop-off time, only because the process of dropping a car off in parking lot below then walking all the way up to the main airport was counter intuitive to me. The men were still there but told me they were "closed". They assured me that there was a 29 min leeway period, Yet i was charged an extra day for the vehicle anyways. Terrible customer service.
review from
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2.0
Employee was a jerk.
Pros: Nothing
Cons: Snotty employee. Ended up with national.
review from
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10.0
Pros: Excellent service and the car was immaculate. Thank you!
review from
Other suppliers in Helena scored
Where can I find Hertz hire cars in Helena?
2850 Mercer Loop, Hertz car rentals
Address
2850 Mercer LoopHours
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 08:00 - 16:00 |