Pros: The staff at the rental counter was helpful.
Cons: I rented a middle size SUV and was given a Subaru Outback hatchback. I don't consider an Outback a middle class SUV, however, it is a nice, fuel efficient vehicle, and was not going to complain. The rear hatch would only go up part way, so I asked the person at the counter how to correct this issue. They said there is a camera on the back, and the hatch will not go up all the way if I (or something else) am in the way. The actual reason is that the rear hatch can be programmed to only go up part way, which I learned on YouTube. The car was picked up in Casper WY and returned in Omaha NE due to the nature of my work traveling from one location to the next. I then found out that there is a $500 fee to drop off the vehicle at a different location. I was blown away by how expensive this was. It made my stomach feel a little upside down when I heard about this charge. Enterprise charges $200 for the same service. Had I known about this fee, I definitely will have rented from a different company.
Pros: It was all easy.
Cons: I don’t understand how I had to pay for almost $40 worth of gas in a car that had a half a tank and has a 12 gal tank at $2.69 a gallon.
Excellent service and vehicle
Pros: The Lady at the counter was extremely proficient and very friendly! It was snowy and the car got around great!
Absolutely no service. Windshield shattered by rocks from truck 80 mil
Cons: Could not get replacement car. Road side service non responsive. Were sent hertz location that had been closed for over a month. Had to drive w broken windshield, ie shattered and cracked. Crack kept expanding. Nevervrent from Hertz again.
Pros: Nothing. The site kept kicking me out of one-way rental. After I felt that I had secured a one-way rental and had booked the car, the confirmation sent back the fact that the car was to be returned to the pickup site. I didn't use the reservation and went to National instead.
Pros: I got it fast and dropped it off fast
Cons: I got a VW Jetta style vehicle and the door opening was too small and I had difficulty getting in and out of the car.
Hertz has 1 car hire location in Casper. Take a look at our Hertz hire location map to find the best car hires near you.