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Hangzhou hotels

Hangzhou hotels

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Hangzhou, Zhejiang, China
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Low season June
High season April
  Average price (weeknight): $109
  Average price (weekend night): $298

cheapest month to stay

62%

expected price decrease

most expensive time to stay

94%

expected price increase

(avg. price over the last 2 weeks)

Sun - Thu

(weeknight)

(avg. price over the last 2 weeks)

Fri & Sat

(weekend night)

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Most recommended Hangzhou hotels

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Sofitel Hangzhou Westlake - Hangzhou - Building
1
9.1 Excellent (7,505 reviews)
Overview Reviews
Sofitel Hangzhou West Lake sits on the picturesque banks of the West Lake, beside Hangzhou's buzzing CBD downtown and Xihutiandi complex. Meticulously renovated, the hotel has re-opened with 233 luxury rooms and suites, with a contemporary all-day dining restaurant, classic Chinese restaurant, and the chic Le Bar. The pool, beauty salon and fitness center accompanies multi-functional banquet complex, the rooftop bar Sky Garden and conference room Le Lac with panoramic views of West Lake.
9.0 Excellent
Pros: Everyone was friendly and the upgrade offer they had at the time was fantastic (an extra 100 dollar I think for a suite, cant remember anymore cause mum was visiting town). The cleaner was extremely polite and friendly when we came back after breakfast and gave us an extra water bottle which was left in the room which a note in Chinese (I assume just stating 'enjoy your stay here in HZ') which was really nice!
Cons: The upgrade gave us a decent unlimited afternoon tea that was on the 5th floor, however I would suggest give more information about the difference between food options for dinner between dining room that is on ground floor and the one on the top floor. Also the water bottle they have was the 300ml ones rather than the typical 500ml, so include more water since there isn't exactly a convenient store nearby.
8.0 Excellent
Pros: Very close to West Lake. People are nice and helpful. Room is clean. Great place to stay.
9.0 Excellent
Pros: good location but a bit difficult to find
Cons: maybe the window faces the apartment window which is inconvenient for vistors
10.0 Excellent
Pros: Rest of the part of the stay was ok
Cons: I was guaranteed that my language will fit in the hotel van but wen we were about to go then the staff said that this all cant fit last minute rush too get 2 taxis
9.0 Excellent
Pros: The hotel was very close to many tourist spots. We are very fortunate to get a room upgrade , and breakfast had great Western selection :)
Cons: We arrived at the hotel during eve of the Dumpling Festival (Dong Zhi Festival), and it seemed like the staff who was left at the Reception was quite tired and was not very accommodating.
8.0 Excellent
Pros: i like the PR lady name Yuna better compare to your front office reception. She was able to assist us and make us felt welcomed and had a smiling face.
Cons: The girl at the reception face is not friendly and looks like we owe her alot of money. front desk must be friendly and with a smile to welcome guest not unhappy face. It makes us feel not welcomed
10.0 Excellent
Pros: Close to the Westlake village
6.0 Good
Pros: Good Breakfast Clean Room Pleasant Staff members
Cons: Had to shift my room since it was facing the Construction site right in front of the Hotel. (Hope this work is over by now). Air Conditioning was not working. Had to get a portable cooler to keep the temperature down in the room.
West Lake State Guest House - Hangzhou - Building
2
9.5 Excellent (1,424 reviews)
Overview Reviews
With a stay at West Lake State Guest House in Hangzhou (Xihu), you'll be within a 5-minute drive of Zhejiang University and Lingyin Temple. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Free self parking is available onsite.
9.6 Excellent
Pros: Breakfast. Great service. Great food.
10.0 Excellent
Pros: Spectacular question. Would definitely go back and the property is spectacular. It's outside the center but it easy to get there by car and it's worth being outside because the property is that nice. Breakfast is extremely good.
Cons: I would skip the buffet dinner. Not worth it.
8.3 Excellent
Pros: My room is located in Building No. 8, which was build in 2017. The fitness center, cafe and restaurants are all located in this building. My room has a garden, with a beautiful view of typical Jiangnan Garden. The garden doesn’t face to an open area, so no need to worry your own privacy. You can walk around this hotel to follow all the President Mao’s step, which is really fun if you like natural view or Jiangnan Garden or the history of our new China. Btw, the provide L’OCCITANE shampoo, conditioner, shower gel and body moisture, which help me save the space of my own luggage.
Cons: 1. The food in the restaurant is not as good as it was advertised and its price. I have to return the Dongpo Pork , as it is over dry:2. The room service food is not disgusting. I order dumplings at the eve of spring festival. As the traditional food of spring festival, the hotel just provide me some cheap, disgusting dumplings but with a five star bill; 3. The staff in the GYM are really annoying. They keep disturbing my daily training in order to get home early. ( it is not a 24 hours GYM, really wired in a 5 star hotel)
10.0 Excellent
Pros: best location and environment to enjoy the beauty of West Lake
Cons: no
8.0 Excellent
Pros: Great location,
Cons: Very, very expensive restaurant and coffee/bar, and far from reasonably priced ones. Very hard to get transport in and out, unless you had a Chinese phone number and payment facility, some difficulty communicating in English
10.0 Excellent
Pros: The breakfast buffet was extensive. The villa style residences are located in a beautiful lakeside setting. The gardens are well maintained with many different species. The site is of historical significance being where the Chinese government hosts important visitors and held the 2016 G20 summit The staff are highly trained with just the right level of attentiveness. They spoke sufficient English
Shangri-La Hotel, Hangzhou - Hangzhou - Building
3
8.4 Excellent (4,915 reviews)
Overview Reviews
With a stay at Shangri-La Hotel Hangzhou in Hangzhou (Xihu), you'll be within a 15-minute drive of West Lake and Broken Bridge. Featured amenities include a 24-hour business center, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
5.0 Okay
Pros: Location is great as it is near to West Lake
Cons: Not enough services on tour arrangement of any kind .
7.0 Good
Pros: Spacious suite with toys for the kids. Nicely located at the lake. Friendly staff.
Cons: The family suite was very spacious and clean. But, the room is rather old (single glass windows, balcony doors don't close well, tapestry and interior). The toys in the room were nice, but one box also contained many small pieces of styrofoam, which obviously isn't suitable for children. When we were there, the outdoor air quality was really bad (AQI 230). There was no air purifier in the room rest of the building (as far as I've seen). They did bring a small air purifier on request, but with an old filter (no replacement available) and it was an ionizer, which produces ozone. So, better than nothing, but not optimal for a kids room.
9.6 Excellent
Pros: I missed my standard check out time as the tour trip was delayed but hotel didn’t charge me for checking out late out of good gesture. We really appreciate that so much. The hotel is just in front of West Lake and it is just a few minutes walk to the West Lake Impression performance.
7.1 Good
Pros: The layout and design of the hotel. Rooms are spacious with all the necessaries provided.
Cons: A bit costly for one night stay not inclusive of breakfast which had to be paid separately. Otherwise everything is perfect.
9.0 Excellent
Pros: Great service and location.
Cons: The hotel is a bit old. The equipment could be better, e.g., no coffee machine.
4.6 Okay
Pros: Location , breakfast , balcony
Cons: Room Very old and smelly, and staffs not professional, not worth its price.
7.0 Good
Pros: Location was just excellent
Cons: Accomodation could be renewed
Intercontinental Hangzhou - Hangzhou - Building
4
9.2 Excellent (2,222 reviews)
Overview Reviews
Located in the centre of the Hangzhou’s business district, Qianjiang New Town, InterContinental Hangzhou is uniquely designed with a golden globe architecture, which makes it the city’s newest landmark. InterContinental Hangzhou is also adjacent to a station on Metro Line 4, providing easy access to West Lake, train stations and major shopping districts. We boast magnificent views of the Qiantang River, Light Show and Musical Fountain. We have 384 guest rooms and 6 restaurants plus swimming pool
10.0 Excellent
Pros: It is something special to stay in the “golden globe”. It has rooms all around the circumference of the globe. So ask for a room with whichever view you fancy. I asked for a high floor room with a view to the People’s Theatre. My booking was for a cheaper room but they upgraded me for free. Thanks! The room is spacious. Everything is nothing short of luxurious. There is every usual amenity and more. There is even a walk-in wardrobe. And for the first time I in China there are English channels! Very satisfied with the stay and would recommend it!
Cons: Nothing
6.3 Good
Pros: The room is big and the staff understand English, so that make communication a breeze.
Cons: Tv not working Staffs do not understand "do not disturb" sign
9.2 Excellent
Pros: Room was nice with a great view. Interior decoration is good and unique.
Cons: Reception could show more effort to make check in and check out quicker and pay attention to the people who cut the queue.
9.0 Excellent
Pros: We celebrated our wedding anniversary and the hotel was so kind to decorate our room with rose petals and a bottle of wine. This was done with no extra cost.
7.0 Good
Pros: Impressive and iconic architecture with a splendid view of the Hangzhou CBD.
Cons: Service was average, staff wasn't very bothered or showed much initiative. Not the expected standard of IHG. Location is also not the best if you aren't around for business. The sights are all a few train stops away.
8.0 Excellent
Pros: very friendly and helpful service. friendly staff overall especially in the Lounge. efficient check in and check out.
Grand Metropark Hotel Hangzhou - Hangzhou - Building
5
8.5 Excellent (1,627 reviews)
Overview Reviews
With a stay at Grand Metropark Hotel Hangzhou, you'll be centrally located in Hangzhou, within a 15-minute drive of West Lake and Broken Bridge. Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
10.0 Excellent
Pros: Excellent location and value for money
10.0 Excellent
Pros: Excellent service and reception staff, comfortable room.
The Dragon Hotel Hangzhou - Hangzhou - Building
6
9.6 Excellent (3,642 reviews)
Overview Reviews
With a stay at The Dragon Hotel Hangzhou, you'll be centrally located in Hangzhou, within a 5-minute drive of West Lake and Broken Bridge. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Hangzhou? This hotel has facilities measuring 12917 square feet (1200 square meters), including a conference center. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
10.0 Excellent
Pros: The breakfast is great, It got a lot of selections both local and international food. Pretty happy with the foods.
Cons: The location is a bit distance away from Metro.
9.6 Excellent
Pros: Very modern, clean, friendly, everything is easy and convenient. We love it, enjoyed the shops inside, swimming pool and gym too!
Cons: A bit pricy with food and drinks in the lobby lounge area.
9.6 Excellent
Pros: Really welcomed and helped by the staff, as I don't speak Chinese. Thanks to them for even giving me their card as I could call them and put the mobile to the taxi driver or service to explain them. Xiè Xie.
7.5 Good
Pros: The room is spacious
Cons: Soundproofing is bad
9.2 Excellent
Pros: The breakfast buffet was amazing. Although they did not serve hot chocolate for breakfast, the manager arranged one especially for us. The hotel is beautiful and well looked after, clean, upper end. We loved the pool area: big enough for swimming and there is a children's pool as well. Despite crazy heat, the pool area was almost empty.
Cons: Food options inside the hotel are a bit limited for Europeans and pricy. Receptionists did not speak English very well and very quietly. I hoped they would have rather used Chinese instead.
9.2 Excellent
Pros: Nice staff and very helpful. Room are very clean und nice
9.6 Excellent
Pros: Huge hotel with very clean and luxurious environment, spacious rooms, friendly staff and the largest buffet spread I've ever seen.
Cons: Location was not on the West Lake itself, but the scenic spot can be reached in a short walk from the hotel
Overview Reviews
The Courtyard Hangzhou Wulin makes life on the road most enjoyable. The hotel's guest rooms feature comfortable bedding with fluffy pillows, comforters and plush mattress toppers, individual climate control thermostats, mini-bar and many extras with deluxe or executive rooms as well as spacious suites available. The executive lounge boasts spectacular views of downtown where beverages and light snacks are served daily. We're also proud to share a modern lobby where you can sit, use the personal computers, be connected to free Wi-Fi or grab something light from MoMo-to-go. Take full advantage of the on-site amenities including an indoor pool, whirlpool and fitness center. Our on site restaurant, MoMo Café offers full breakfast. Whether visiting Hangzhou for business or leisure, you'll find friendly staff, many amenities and superb location at the Courtyard Hangzhou Wulin.
10.0 Excellent
Pros: Check in doc was prepared in advance. Very friendly service.
Cons: Decoration is bit aging and might renew.
8.3 Excellent
Pros: Very nice Location
8.0 Excellent
Pros: Bed is comfortable.
Cons: I booked large bed, but it was booked as two single beds and then the hotel had to book another room in order to realize it. It was a little pricey.
10.0 Excellent
Pros: My favorite location in Hangzhou. Very good staff
10.0 Excellent
Pros: The staff was very helpful and friendly all the time Fast check in/out special thanks to chris, max, mia, mandy, ives Clean rooms I got a great help from max and mia for tickets reservations
Cons: Nothing happened
7.5 Good
Pros: Location & Comfort.
Cons: Food is not variety.
7.0 Good
Pros: Staff and restaurant, food was very good.
Cons: no pool, room a little noisy from the street. I wa son 12th floor.
8.0 Excellent
Pros: Central location for what you would expect of a Courtyard by Marriott.
Cons: The hotel is a bit dated and falls short of the luster of a modern 21st century hospitality chain.
Overview Reviews
Four Seasons Hotel Hangzhou at West Lake is centrally located in Hangzhou, a 2-minute walk from Hangzhou Botanical Garden and 11 minutes by foot from Yui Fei Temple. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Hangzhou? This hotel has facilities measuring 5543 square feet (515 square meters), including conference space. Free self parking is available onsite.
10.0 Excellent
Pros: This is one of the most beautifully situated hotels I have ever stayed at. It is like being in the midst of a Chinese landscape painting! The ambience, the comfort and design of the rooms, the extremely lovely service, all put this in the top 10 if not the top 5 of all hotels I've stayed in during a lifetime of travel. And it was without any doubt the best 4 Seasons I have ever stayed at, since they are always really nice but often somewhat generic. This one is not. It is absolutely at the top. And, I might add, while expensive particularly for China, it is about half to two thirds what a similar property would be in the US, Asia or Japan.
Cons: Nothing. Well, OK, they could put some real milk or at least a better quality powdered creamer for use with the expresso machine! That is literally the only thing I found wanting.
10.0 Excellent
Pros: The scenery of this place is at legendary level. Every detail shows the mastery work of the architects that combines the artisanship with nature gave me the feeling of serenity, tranquility, and a peace of mind. The staff team made my stay a pleasurable one. Their genuineness and sincerity deserve a compliment and appreciation. A big thanks to each and everyone of them, especially the concierge and the driver, Mr.Forest. The Chinese restaurant has tasty food as well.
Cons: A little improvement in English comprehension skills for the staff will help. There was an incident which some important people arrived and we were rushed aside without knowing the situation and could have caused problem for either party. If that situation should ever happen anywhere, there should be a better solution, perhaps not shoving your guests in or yanking them out of the car would be nice. Regardless to who ever the person was, we also were guests of the hotel and should be treated nicely.
10.0 Excellent
Pros: Sublime environment. Beautiful room , extensive surrounding classical gardens were dreamlike. Easy access to walks and locations around West Lake area. Attentive , efficient and friendly staff.
Cons: Nothing
9.0 Excellent
Pros: Everything
Cons: The egg at breakfast
The East Hotel Hangzhou - Hangzhou - Building
9
9.1 Excellent (654 reviews)
Overview Reviews
With a stay at The East Hotel Hangzhou, you'll be centrally located in Hangzhou, within a 15-minute drive of West Lake and Westlake Culture Plaza. Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
9.6 Excellent
Pros: Liked the peaceful vibes. The friendly staff helped. Special mention to Tammy. Her attention to details definitely impressed. This is my third stay here.
10.0 Excellent
Pros: Modern and luxurious, with extremely helpful and friendly staff. Rooms were very well-thought through - I loved the small touches such as the Longjing Tea set in my room, the bath salts, the well stocked amenity kits. The breakfast was fantastic. Overall, an excellent stay.
Cons: Nothing major. I would have preferred the rooms to be a bit brighter but that is my own preference.
10.0 Excellent
Pros: The room was a comfortable size for our family. The decor was modern and the room very clean. The hotel staff were friendly and gave my kids some stuffed toys on arrival.
Cons: The sliding door for the bathroom area is awkward with kids as they keep playing with it. Can consider to provide a removable door stopper to avoid the kids trapping their fingers
9.6 Excellent
Pros: The staff was particularly into details. Special mention to Tammy and Jason. They were more like friends! Tammy was particularly amiable and thoughtful. This already my third stay here.
9.2 Excellent
Pros: It's very spacious room with long sofa to chill with friends. Like the unique design of room very much with modern tech tools and electric appliances. Good quality facilities and provision in room. Breakfast provided has a great variety. Other than the usual buffet, you may also place order for hot food like local soup noodle or western breakfast.
10.0 Excellent
Pros: The hotel is amazing. With delicate and elegant decoration and layout. Breakfast is good.
Cons: Not much restaurant around the hotel within walking distance.
Hangzhou Marriott Hotel Qianjiang - Hangzhou - Building
10
9.0 Excellent (992 reviews)
Overview Reviews
The skyline of Qianjiang New Town CBD, from the moon-inspired Grand Theater, is a clear sign that the city is moving forward. The Hangzhou Marriott Hotel Qianjiang is part of that changing landscape, offering style, service and amenities that seamlessly layer modern needs upon a traditional foundation. Next to the No. 4 metro line and convenient reach to Hangzhou East Station by 20 minutes and 33 minutes to Xiaoshan International Airport, the hotel offers 348 guest rooms and suites, 284 guest rooms can overlooking the Qiantang River. Guests can also enjoy the view from the indoor-outdoor Lounge, one of four dining options that also include a signature Japanese restaurant. Within walking distance of shopping, dining and entertainment at MixC shopping center and near the Hangzhou Civic Center, the hotel is the ideal venue for meetings and events with nearly 20,000 square feet of event space, including a 200-capacity balcony and lawn.
6.3 Good
Pros: .
Cons: Location is good, facilities are good, room is good however, it took 2 hours to check in. Staffs sent a fruit plate to apologise which was appreciated. Overall, if the check in efficiency can be improved then it’s much better
9.6 Excellent
Pros: Very good breakfast. Spotless and spacious room.
Cons: The surrounding area is a bit dead for bars and restaurants apart from the Mall outlets.
8.8 Excellent
Pros: Views were excellent.
Cons: Could not pay using booking.com. We were completely unaware about paying on arrival. There was no notification of this requirement and this caught us very much off guard. Additionally, food is of a poor standard. Beer 5x times the price of anywhere else.
4.0 Okay
Pros: room service food is really poor
Cons: qualitym presentation, service
10.0 Excellent
Pros: king bed came with afternoon tea which was a surprise! overall love the hotel and hangzhou
Mercure Hangzhou West Lake - Hangzhou - Building
11
9.3 Excellent (6,183 reviews)
Overview Reviews
Located in downtown Hangzhou, Mercure Hangzhou West Lake has 292 guestrooms featuring classic French design and modern facilities. Facilities include a Western restaurant in the lobby that serves buffet breakfast daily and our fitness centre on the top floor, which overlooks West Lake.
7.5 Good
Pros: They have robots do deliveries to the rooms if you order something! Very cool! They also have a fairly good breakfast.
Cons: My room was by the road and it was a little loud in the mornings making sleeping in impossible.
8.0 Excellent
Pros: Room
Cons: Breakfast options
5.0 Okay
Cons: Not clean! Not the same level of Mercure in Europe!
9.0 Excellent
Pros: the location was perfect. just a minutes walk away from the main street, a minute in the opp direction to a stretch of great cafes and bakeries. the bed was large and the automatic curtains were delightful. perfect way to start your day. toilets were extremely clean and the room was freshly renovated. very current and modern. loved the tiny details of a lit up mirror, the toilet bowl that does just about everything, the endless 'netflix' the tv gave access to. perfect stay.
Cons: pillows. they were nonexistent.
10.0 Excellent
Pros: very helpful and friendly front office staffs, explain well the places of interest nearby. patiently helping us to book a train ticket to shanghai. help us on the local phone services problem encountered. very happy to stay in Mercure
9.2 Excellent
Pros: We got a free upgrade to a room with a bigger bed. The rooms are specious, very comfortable and newly renowated. The room felt clean.
8.0 Excellent
Pros: Room clean and nice . Special layout Washing machine and dryer good especially during training day
Cons: A bit far from lake. Need to spend $$ on transport to lake Difficult to get taxis
Zhejiang Xizi Hotel - Hangzhou - Building
12
9.2 Excellent (1,658 reviews)
Overview Reviews
With a stay at Zhejiang Xizi Hotel in Hangzhou (Xihu), you'll be steps from West Lake and 12 minutes by foot from Leifeng Pagoda. Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.
8.3 Excellent
Pros: Good location, nice environment and comfortable
Cons: Staff are not professional and not well trained
7.5 Good
Pros: Secluded private lake side garden, beautiful. Free guided 50 min tour of the site. Wonderful hotel restaurant providing local cuisine.
Cons: Unstable hot and cold shower water in room of block 6
10.0 Excellent
Pros: Very clean and quite! Our group of 4 booked 2 rooms and shared a living /tv room, very comfortable stay. Service was great.
Cons: None
10.0 Excellent
Pros: Hotel compound itself is a beautiful garden situated exactly beside West Lake, strolling in the morning is a enjoyable thing to do. Hotel staff is very very polite and helpful, english speaking staff too! The room has VERY COMPLETE amenities (they even provide hand sanitizer & fresh fruits everyday!!!) The bed is big & comfort, security is very tight. Walking distance to bus station(hotel has golf car service).
Cons: Overall there's nothing to complain about this hotel other than just the bathroom is small, and a bit old but since it's a historical place it's still acceptable.
7.1 Good
Pros: Good location
Cons: Old room, staff couldn’t speak/ understand English
8.0 Excellent
Pros: This property is located in a very quaint corner of Hangzhou. If you are looking for a quiet getaway, this is one of the best place.
Cons: Breakfast selection could have been filled with more international dishes.
9.2 Excellent
Pros: Old world charm and superb location set in magnificent grounds on Westlake. Villa 8 Manager, Nicholas exceeded all expectations to provide friendly helpful service.
Cons: Nothing to dislike.
7.0 Good
Pros: The breakfast was fantastic a spread! the location was splendid! overlooking the lake. the history of the hotel was surprising which we didn't know about when we booked. the proximity to the pagoda. The room service served me probably the best salmon I've ever had, and I eat them all the time! The staff at the concierge, Adam was particularly passionate and friendly to help and share the information of the hotel and Hangzhou.
Cons: there are cigarette burns on the sofa. the corners of the bathroom look mouldy and dated. there are no bars or lounge at night to drink and chill out at. Wish I had known about the free hotel tour at the hotel at 4pm.

Best rooms in Hangzhou

Overview
Located in Hangzhou (Gongshu), Zhejiang Sanli New Century Grand Hotel Hangzhou is within a 5-minute drive of Westlake Culture Plaza and Zhejiang Museum of Natural History. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Haiwaihai International Hotel - Hangzhou - Building
2
9.8 Excellent (1,158 reviews)
Hangzhou Far East Hotel - Hangzhou - Bedroom
4
8.9 Excellent (159 reviews)
Overview
With a stay at Hangzhou Far East Hotel in Hangzhou (Yuhang District), you'll be 14 minutes by car from Century Park. Featured amenities include a business center, a 24-hour front desk, and luggage storage. This hotel has 6 meeting rooms available for events. Free self parking is available onsite.

Best Hangzhou hotels near Wulin Square

Show all
Grand Hyatt Hangzhou - Hangzhou - Building
1
9.3 Excellent (2,642 reviews)
Overview Reviews
The hotel is located fronting the West Lake, in the heart of the new lake-side pedestrian zone. Closet to the business and Government districts, walking distance to the entertainment area. Within walking distance to Xihu Tian Di and the West Lake scenic sites. Nearby shopping and entertainment areas.
10.0 Excellent
Pros: Great location with proximity to lake, shopping, snacks & restaurants. Hotel staff well trained & helpful. Rooms were spacious & I was in love with the bathroom at first sight. Quality furnish & beds were comfortable. A pity that I only had 24 hours in Hangzhou & had too short a time to really enjoy the hotel’s facilities, but I was truly impressed & will return to the hotel.
Cons: Nothing actually except a room design’ flaw where the ‘hanging’ safe deposit box above the luggage stand area was placed at head level & pose a risk to guests. My daughter hit her head against the box twice when handling her luggage.
10.0 Excellent
Pros: The location was superb. It was within walking distance to the west lake, light show, broken bridge and the shopping area. Hotel staff was helpful and nice. Hotel international breakfast was great with variety of choices. Room was clean and comfy.
JW Marriott Hotel Hangzhou - Hangzhou - Building
2
9.3 Excellent (2,357 reviews)
Overview Reviews
JW Marriott Hotel Hangzhou welcomes you to China with a prime location in the heart of the city center. Brimming with luxury amenities, every hotel room is designed for comfort and convenience; a variety of room and suite layouts are available to meet your needs. Overlooking iconic West Lake, our stylish Executive Lounge boasts spectacular city views of downtown Hangzhou, China and serves a full breakfast, snacks and refreshments throughout the day and cocktails and light meals in the evenings. Our four restaurants, including a signature steakhouse, allow you to savor unforgettable cuisine without leaving our luxury hotel. We also provide a heated pool and an advanced fitness center. Thanks to almost 20,000 square feet of versatile venue space and a stately grand ballroom, we're an ideal destination for business meetings and social events in downtown Hangzhou. No matter your reason for visiting China, JW Marriott Hotel Hangzhou will provide you with a distinctive luxury experience.
7.1 Good
Pros: Very friendly staffs
Cons: I like the very much of the friendly hotel staffs.
9.0 Excellent
Pros: I thought the breakfast selection was very good.I enjoyed the central location and the staff were very friendly and helpful.
Cons: Nothing really comes to mind.
9.0 Excellent
Pros: My stay was perfect: room was spacious, clean and well decorated, the staff kind and helpful. I tried several different hotels in Hangzhou, but this is my favourite one so far.
Cons: Compared to most of the luxury hotels in Hangzhou - which are located in proximity to the lake - this hotel was quite far from it (but very close to the main shopping district).
10.0 Excellent
Pros: Great service
Cons: Nothing
7.5 Good
Pros: Local very good
Cons: Clogged bath sink, TV no working well
10.0 Excellent
Pros: Everything else
Cons: Food so expensive and not nice
Midtown Shangri-La Hangzhou - Hangzhou - Building
3
8.9 Excellent (8,185 reviews)
Overview Reviews
Midtown Shangri-La Hangzhou is centrally located in Hangzhou, a 5-minute walk from West Lake and 12 minutes by foot from Broken Bridge. Featured amenities include a business center, limo/town car service, and express check-in. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
10.0 Excellent
Cons: Midtown Shangri-La has excellent location. Close to broken bridge West Lake, next door to Kerry Center shopping mall. 5 minutes walk to Fengqi subway station.
1.0 Poor
Cons: I made a booking for 2 rooms but I couldn't arrive until 2 days later. So I was asked to provide my full credit card details to the hotel to ensure that my family could check-in, which they did. Shockingly, when I returned to Singapore, I noticed on my Citibank credit card statement that someone had fraudulently used my credit card to withdraw cash twice from an ATM HSBC Br located in the hotel when I think I hadn't even arrived at the hotel!!!! I am 100% sure that I did not withdraw from this credit card as I don't even know my own PIN! I have now no recourse!!! Citibank has denied any responsibility and asked me to lodge a police report in China, but I am now back in Singapore! I am a very disappointed customer of MIdtown Shangrila Hotel and Citibank.
10.0 Excellent
Pros: The Shangrila HZ is a very fine business class hotel. Great rooms, good mattresses, clean, wonderful breakfast buffet. Super gym and pool. All the staff are cheerful and genuinely helpful. It is a good location next to a modern mall - the Kerry Centre. As tourists I would say this is a good location, but the Park Hyatt is even better positioned as it is right on West Lake but also backs on to walking/shopping streets. The Shangrila is only 2-3 blocks from there & West Lake Park, so this is a very minor distinction.
Cons: No big complaints. Location is very good, but not the best among HZ hotels for tourists. This is not a big issue. Our room was down a very long hallway far from the elevator.
10.0 Excellent
Pros: Everything was excellent, including the gym, indoor pool. We enjoyed our stay, the concierge guys were always helpful and answered my questions. Convenient location. We are happy with our stay.
Cons: I was allocated to a room at the end of the walkway with no view but that did not spoil our stay.
9.6 Excellent
Pros: Located a few minutes walk from West Lake and even closer to lots of bars, restaurants and shops. The hotel has an excellent swimming pool, breakfast very good and all the staff were very helpful.
Cons: No complaints
Hangzhou Hua Chen International - Hangzhou - Building
4
8.5 Excellent (4,259 reviews)
Overview Reviews
Located in Hangzhou, Hangzhou Hua Chen International is on the riverwalk, a 5-minute walk from West Lake and 10 minutes by foot from Wushan Night Market. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Hangzhou? This hotel has facilities measuring 11 square feet (0 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10.0 Excellent
Pros: High quality hotel and situated very close to the West Lake and shopping/food areas
9.2 Excellent
Pros: Good location
Cons: A price match with Quality
8.0 Excellent
Pros: The staff is really helpful and friendly. Some of them can't even speak English but they put extra effort to support the customer The location is supper convenient and walkable to the centre of Hangzhou! Love it!
Cons: Not many staff could speak English
8.0 Excellent
Pros: The personnel was very nice, helped with all the misunderstandings very quickly and politely. The shower. The shower at the hotel was top notch. Really nice view from the breakfast hall. Not far from the Xihu lake. The night market is just behind the hotel, a 24-hours store is also nearby. Fresh fruits every day as a compliment from the hotel.
Cons: Some of the furniture was way too old for the price of the hotel and its status. Not all personnel spoke good English.
9.0 Excellent
Pros: It's been our third visit there. We like the closeness to the West Lake - a couple of minute' walk; we love the breakfast - good choice of hot and cold dishes, the clean rooms and comfy beds (family room - on business and on guest floors); the nice staff; a possibility to leave your bags at the reception once you check out; the regular exchange of bed lined and towels. We also like the surrounding of the hotel - at a junction of main streets, easy to explore. At the back of the hotel - 2 min walk - there is the bus stop line 27 and other ones which can take you around the lake and to the Grottoes, to tea terraces & tea museum. At the front - a straight walk through a modern avenue leading up to the West Lake...
Cons: Actually, having travelled around China a bit, - we are satisfied with our stay and would love to come back again..:)