Good to know
|Distance to city centre||5.3 km|
|Distance to airport||26.3 km|
|"Great location, long breakfast line."||(in 52 reviews)|
|"My room was nice and clean."||(in 39 reviews)|
|"Very pleasant service, nice breakfast!"||(in 26 reviews)|
|"Staff uniforms were poor quality."||(in 15 reviews)|
|"Unfortunately two bad food experiences."||(in 7 reviews)|
|"The hotel exterior is a disappointment."||(in 9 reviews)|
Time of year
Show reviews that mention
|food was good||in 10 reviews|
|good breakfast||in 33 reviews|
|good food||in 19 reviews|
|good restaurants||in 5 reviews|
|great location||in 65 reviews|
|great view||in 12 reviews|
|hotel is well located||in 35 reviews|
|poor quality||in 22 reviews|
|room is clean||in 58 reviews|
|silver fish||in 3 reviews|
|staff friendly||in 51 reviews|
|tried hard||in 3 reviews|
|uniforms||in 3 reviews|
|walking distance||in 6 reviews|
|west lake||in 34 reviews|
The big room, helpful staff
Twin room was Not as comfortable as the big bed room. It was a non smoking hotel, but often smelled and saw guests smoking which is ridiculous. The pool was super outdated and the staff at the pool couldn’t even speak English. Actually only a lovely intern from Singapore was the best English speaker.
Location to Westlake.
I like comfortable bed, spacious room, swimming pool.
Speaking of a 5-star hotel, the staff's quality is very poor. Especially, almost noone speaks English, even at the reception. It's a major issue for the administration to think about. Also, prices at the Bars are quite expensive as compared to the Europe, or the USA..
The rooms were really nice and the breakfast was really good.
Gorgeous hotel right on West Lake. Location could not be better. The room was beautiful and huge. But the piece de resistance was the bathroom: the size of some New York apartments! Enormous shower stall, deep bathtub with TV, double sinks, all marble. Amenities were lovely. We found staff who spoke English, were professional, friendly and helpful. They even helped us find a western restaurant within walking distance when we had an urge for paella and fajitas. Beautiful experience.
Not really anything. Breakfast at the property was pricey but that is to be expected at Sofitel.
Sofitel Hangzhou West Lake sits on the picturesque banks of the West Lake, beside Hangzhou's buzzing CBD downtown and Xihutiandi complex. Meticulously renovated, the hotel has re-opened with 233 luxury rooms and suites, with a contemporary all-day dining restaurant, classic Chinese restaurant, and the chic Le Bar. The pool, beauty salon and fitness center accompanies multi-functional banquet complex, the rooftop bar Sky Garden and conference room Le Lac with panoramic views of West Lake.
based on 8,340 reviews
Things to know
- Friendly service
- Great reception
- Professional service
Policies vary by room type and provider.
Reviews about Sofitel Hangzhou Westlake
Most popular landmarks
- China Academy of Art 304 m
- Baochu Pagoda 2.1 km
- Leifeng Pagoda 2.1 km
- Broken Bridge 2.2 km
- Zhejiang Museum 2.3 km
- Hangzhou China Silk Town 2.8 km