Good to know
|Distance to city centre||5.3 km|
|Distance to airport||26.3 km|
|"Great location, long breakfast line."||(in 52 reviews)|
|"My room was nice and clean."||(in 39 reviews)|
|"Very pleasant service, nice breakfast!"||(in 26 reviews)|
|"Staff uniforms were poor quality."||(in 15 reviews)|
|"Unfortunately two bad food experiences."||(in 7 reviews)|
|"The hotel exterior is a disappointment."||(in 9 reviews)|
Time of year
Show reviews that mention
|food was good||in 10 reviews|
|good breakfast||in 33 reviews|
|good food||in 19 reviews|
|good restaurants||in 5 reviews|
|great location||in 65 reviews|
|great view||in 12 reviews|
|hotel is well located||in 35 reviews|
|poor quality||in 22 reviews|
|room is clean||in 58 reviews|
|silver fish||in 3 reviews|
|staff friendly||in 51 reviews|
|tried hard||in 3 reviews|
|uniforms||in 3 reviews|
|walking distance||in 6 reviews|
|west lake||in 34 reviews|
The hotel was very close to many tourist spots. We are very fortunate to get a room upgrade , and breakfast had great Western selection :)
We arrived at the hotel during eve of the Dumpling Festival (Dong Zhi Festival), and it seemed like the staff who was left at the Reception was quite tired and was not very accommodating.
Very close to West Lake. People are nice and helpful. Room is clean. Great place to stay.
Everyone was friendly and the upgrade offer they had at the time was fantastic (an extra 100 dollar I think for a suite, cant remember anymore cause mum was visiting town). The cleaner was extremely polite and friendly when we came back after breakfast and gave us an extra water bottle which was left in the room which a note in Chinese (I assume just stating 'enjoy your stay here in HZ') which was really nice!
The upgrade gave us a decent unlimited afternoon tea that was on the 5th floor, however I would suggest give more information about the difference between food options for dinner between dining room that is on ground floor and the one on the top floor. Also the water bottle they have was the 300ml ones rather than the typical 500ml, so include more water since there isn't exactly a convenient store nearby.
good location but a bit difficult to find
maybe the window faces the apartment window which is inconvenient for vistors
Sofitel Hangzhou West Lake sits on the picturesque banks of the West Lake, beside Hangzhou's buzzing CBD downtown and Xihutiandi complex. Meticulously renovated, the hotel has re-opened with 233 luxury rooms and suites, with a contemporary all-day dining restaurant, classic Chinese restaurant, and the chic Le Bar. The pool, beauty salon and fitness center accompanies multi-functional banquet complex, the rooftop bar Sky Garden and conference room Le Lac with panoramic views of West Lake.
based on 7,868 reviews
Things to know
- Friendly atmosphere
- Friendly service
- Professional service
Policies vary by room type and provider.
FAQs when booking at Sofitel Hangzhou Westlake
Where is Sofitel Hangzhou Westlake located?
Sofitel Hangzhou Westlake is located at 333 West Lake Avenue, 5.3 km from the centre of Hangzhou. China Academy of Art is the closest landmark to Sofitel Hangzhou Westlake.
When is check-in time and check-out time at Sofitel Hangzhou Westlake?
Check-in time is 14:00 and check-out time is 12:00 at Sofitel Hangzhou Westlake.
Does Sofitel Hangzhou Westlake offer free Wi-Fi?
Yes, Sofitel Hangzhou Westlake offers free Wi-Fi.
Does Sofitel Hangzhou Westlake offer free parking?
Yes, Sofitel Hangzhou Westlake offers free parking.
Does Sofitel Hangzhou Westlake offer free airport shuttle service?
No, Sofitel Hangzhou Westlake does not offer free airport shuttle service.
How far is Sofitel Hangzhou Westlake from the airport?
Sofitel Hangzhou Westlake is 26.3 km from Hangzhou. Sofitel Hangzhou Westlake is 100.9 km from Yiwu.
Can you bring pets to Sofitel Hangzhou Westlake?
No, pets are not allowed at Sofitel Hangzhou Westlake.
Does Sofitel Hangzhou Westlake have a pool?
Yes, Sofitel Hangzhou Westlake has a pool on-site.
Reviews about Sofitel Hangzhou Westlake
Most popular landmarks
- China Academy of Art 304 m
- Baochu Pagoda 2.1 km
- Leifeng Pagoda 2.1 km
- Broken Bridge 2.2 km
- Zhejiang Museum 2.3 km
- Hangzhou China Silk Town 2.8 km