Good to know
|Distance to city centre||5.3 km|
|Distance to airport||26.3 km|
Time of year
Show reviews that mention
|food was good||in 10 reviews|
|good breakfast||in 33 reviews|
|good food||in 19 reviews|
|good restaurants||in 5 reviews|
|great location||in 65 reviews|
|great view||in 12 reviews|
|hotel is well located||in 35 reviews|
|poor quality||in 22 reviews|
|room is clean||in 58 reviews|
|silver fish||in 3 reviews|
|staff friendly||in 51 reviews|
|tried hard||in 3 reviews|
|uniforms||in 3 reviews|
|walking distance||in 6 reviews|
|west lake||in 34 reviews|
Location close to Westlake so convenient to go for evening/morning walks
Our room faced the kitchens/backs of apartments behind and they were not a pleasant sight. The bed was uncomfortable, I could feel the springs.
There is an one night that shut down for electricity due to mintanance , which I suppose to be at afternoon (not over sleeping at night) , otherwise hotel is perfect
Location, clean rooms and especially 5th floor restaurant! So nice environment!
No food English communication except Reception ladies.
The staffs, the location and the breakfast. I requested an early check in and late check out, all my requests were given by the hotel. The staffs are really friendly and always ready to help you.
I think the mattress need to be updated. They are too soft and a little bit out of date.
The location, the size of room, the friendly of staff, the cleanliness of facility, the gym and swimming pool. The room maid 柳传贵 and 吕美are extremely helpful and friendly who changed our bedding everyday in our short stay.
Sofitel Hangzhou West Lake sits on the picturesque banks of the West Lake, beside Hangzhou's buzzing CBD downtown and Xihutiandi complex. Meticulously renovated, the hotel has re-opened with 233 luxury rooms and suites, with a contemporary all-day dining restaurant, classic Chinese restaurant, and the chic Le Bar. The pool, beauty salon and fitness center accompanies multi-functional banquet complex, the rooftop bar Sky Garden and conference room Le Lac with panoramic views of West Lake.
based on 4,978 reviews
Things to know
- Friendly service
- Great reception
Policies vary by room type and provider.
Reviews about Sofitel Hangzhou Westlake
Most popular landmarks
- China Academy of Art 304 m
- Baochu Pagoda 2.1 km
- Leifeng Pagoda 2.1 km
- Broken Bridge 2.2 km
- Zhejiang Museum 2.3 km
- Hangzhou China Silk Town 2.8 km