Prices are in New Zealand Dollars.

Shangri-La Hotel Hangzhou

78 Beishan Road, Hangzhou 310007, China
+86 571 8797 7951

Cheapest
rate per night

8.4

Excellent
based on 5,528 reviews
Shangri-La Hotel Hangzhou - Hangzhou, Zhejiang, China
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Expedia $220
Hotels.com $221
Orbitz $246
Expedia
Hotels.com
Orbitz

Good to know

Distance to city centre 5.2 km
Location rating 9.3
Nearest airport Hangzhou
Distance to airport 29.1 km

Rooms

Check-in
Check-out

Superior rooms

$220+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$220 per night
IMAGE
King bed
$221 per night
IMAGE
Unknown
$237 per night
IMAGE
Unknown
$246 per night
IMAGE
Unknown
$247 per night

Reviews

Pros

Cons

Traveller rating

76
35
15
2
0

Time of year

Traveller type

Show reviews that mention

+
bed was comfortable in 20 reviews
bit old in 4 reviews
breakfast not included in 15 reviews
clean hotel in 82 reviews
getting a taxi in 11 reviews
good food in 20 reviews
good view in 22 reviews
hotel location in 112 reviews
lake right in 40 reviews
location which is close in 78 reviews
lou in 3 reviews
need update in 4 reviews
public transport in 5 reviews
room size in 31 reviews
staff is friendly in 43 reviews
traffic jam in 4 reviews
unforgettable memories in 3 reviews
walking distance in 8 reviews
west lake in 72 reviews
west wing in 11 reviews
  • Excellent
    Sep 2019
    10.0

    I requested for an early check-in and they arranged it for me. The restaurants provide very nice dishes. The location on West Lake is unbeatable.

  • Good
    Aug 2019
    6.7

    Location.

    Rooms were old and smelled musty.

  • Okay
    Aug 2019
    4.2

    Lake view? Only trees

  • Excellent
    Aug 2019
    9.6

    Location near the lake and sound and light show. Family room was huge and provided toys for our children. Enjoyed included buffet breakfast.

  • Good
    Jul 2019
    7.1

    This is probably the best located hotel in West Lake. The pool and gym facility are good if again tired.

    The hotel is a great location but a lack of investment in staff training in the restaurant meant we received very poor dinner service when ordering a la carte. We declined the buffet as they were serving soft shell turtle, which I reject even if farmed, as unsustainable. The rabbits in the garden had no water and despite repeated requests to staff none was given to them. The whole hotel is quite tired internally and externally. After voicing my concerns to the GM we did receive some exceptionally attentive good service.

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About

Overview

With a stay at Shangri-La Hotel Hangzhou in Hangzhou (Xihu), you'll be within a 5-minute drive of West Lake and Broken Bridge. Featured amenities include a 24-hour business center, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.4 Excellent

based on 5,528 reviews

9.3

Location

8.4

Service

5.2

Vibe

3.1

Amenities

Things to know

  • Luxurious Hotel
  • Professional service

Check in

14:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Business centre
Car hire
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Spa
Hot tub
Indoor pool
No smoking
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24-hour front desk
Safe
Sauna
Airport shuttle
Free parking
Designated smoking area
Storage available
Terrace/Patio
EV charging station
Lift
Hairdryer
Cable or satellite TV
Babysitting/child care services (surcharge)
Free Internet
Pets not allowed
Steam room
Wedding services
Outdoor tennis
Towels
Grill
Laundry facilities
Pool table

Photos

Shangri-La Hotel Hangzhou - Hangzhou - Building All photos (22)
Shangri-La Hotel Hangzhou - Hangzhou - Banquet hall Banquets (1)
Shangri-La Hotel Hangzhou - Hangzhou - Bedroom Bedroom (7)
Shangri-La Hotel Hangzhou - Hangzhou - Building Building (1)
Shangri-La Hotel Hangzhou - Hangzhou - Living room Living room (4)

Location

Most popular landmarks

  • Su Di Causeway 0.4 km
  • Hangzhou Botanical Garden 0.5 km
  • Zhejiang Museum 0.6 km
  • Zhejiang University 1.3 km
  • Broken Bridge 1.6 km
  • Yellow Dragon Sports Center 1.7 km

Hangzhou travel guide

Learn about Hangzhou on KAYAK

Getting Around

Hangzhou 29.1 km
Yiwu 101.5 km
Shaoxing 50.1 km
Tongxiang 52 km

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