4 stars
Shangri-La Hangzhou
Photos of Shangri-La Hangzhou
Overview
Luxury Hangzhou hotel in Xihu with 2 restaurants This hotel features 2 restaurants, a health club, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Shangri-La Hangzhou offers 198 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually decorated. 37-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include a health club. Children under 12 years old are not allowed in the swimming pool without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.
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Amenities at Shangri-La Hangzhou
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Smoking rooms available
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Dustbins
- Conditioner
General
- Garden view
- Interconnected room(s) available
- Lake view
- Lockers
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
Dining
- Electric kettle
- Fruits
- Restaurant
- Bar/Lounge
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Coffee machine
Accessibility and suitability
- Entire unit located on ground floor
- Hypoallergenic
- Designated smoking area
- Non-smoking rooms available
- Disabled access
- Lift
- Accessible by lift
- Adapted bath
- Upper floors accessible by lift
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Pool with a view
- Sauna
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Cleaning products
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Tablet
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Parking and transportation
- Free parking
- Private parking
- Airport shuttle
Outdoor
- Garden
- Terrace/Patio
- Grill
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Gift shop
- Bicycle hire
- Hiking
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
Reviews of Shangri-La Hangzhou
7.8
Good
601 verified ratings
Wonderful
232
Very good
92
Good
121
Okay
46
Fair
71
Mediocre
26
Poor
13
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location near West Lake and the friendly, attentive service provided by the staff. However, many reviews pointed out that the hotel facilities are outdated and cleanliness, particularly regarding cigarette smoke and carpets, is a concern. Overall, while the charm and service of the hotel were highlighted, guests felt that improvements in maintenance and cleanliness are needed.AI-generated from customer reviews
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Score by provider
7.9 out of 10
194 reviews
8.7 out of 10
9 reviews
Location
78 Beishan Road, Hangzhou 310007
What's nearby
- Hangzhou Botanical Garden0.5 km
- Zhejiang University Yuquan Campus1.5 km
- Yellow Dragon Sports Center1.7 km
- Baochu Pagoda1.8 km
- West Lake1.9 km
- Leifeng Pagoda2.6 km
- China National Tea Museum2.7 km
- Jingci Temple2.7 km
- Wulin Square3.2 km
- Hangzhou Theatre3.4 km
- Lingyin Temple3.7 km
- Hangzhou Zoo4.3 km
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Shangri-La Hangzhou
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in HangzhouGood to know
Value for money | 8.8 |
|---|---|
Distance to city centre | 5.2 km |
Nearest airport | Hangzhou |
Distance to airport | 29.1 km |
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