Good to know
|Distance to city centre||5.2 km|
|Distance to airport||29.1 km|
|"Very friendly and helpful staff."||(in 27 reviews)|
|"Outstanding view of the lake."||(in 54 reviews)|
|"Has good view and friendly staff."||(in 14 reviews)|
|"very tough to get taxi."||(in 8 reviews)|
|"old room, dirty carpet"||(in 5 reviews)|
|"breakfast not included."||(in 5 reviews)|
Time of year
Show reviews that mention
|bed was comfortable||in 20 reviews|
|bit old||in 4 reviews|
|breakfast not included||in 15 reviews|
|clean hotel||in 82 reviews|
|getting a taxi||in 11 reviews|
|good food||in 20 reviews|
|good view||in 22 reviews|
|hotel location||in 112 reviews|
|lake right||in 40 reviews|
|location which is close||in 78 reviews|
|lou||in 3 reviews|
|need update||in 4 reviews|
|public transport||in 5 reviews|
|room size||in 31 reviews|
|staff is friendly||in 43 reviews|
|traffic jam||in 4 reviews|
|unforgettable memories||in 3 reviews|
|walking distance||in 8 reviews|
|west lake||in 72 reviews|
|west wing||in 11 reviews|
I requested for an early check-in and they arranged it for me. The restaurants provide very nice dishes. The location on West Lake is unbeatable.
Rooms were old and smelled musty.
Lake view? Only trees
Location near the lake and sound and light show. Family room was huge and provided toys for our children. Enjoyed included buffet breakfast.
This is probably the best located hotel in West Lake. The pool and gym facility are good if again tired.
The hotel is a great location but a lack of investment in staff training in the restaurant meant we received very poor dinner service when ordering a la carte. We declined the buffet as they were serving soft shell turtle, which I reject even if farmed, as unsustainable. The rabbits in the garden had no water and despite repeated requests to staff none was given to them. The whole hotel is quite tired internally and externally. After voicing my concerns to the GM we did receive some exceptionally attentive good service.
With a stay at Shangri-La Hotel Hangzhou in Hangzhou (Xihu), you'll be within a 5-minute drive of West Lake and Broken Bridge. Featured amenities include a 24-hour business center, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
based on 5,528 reviews
Things to know
- Luxurious Hotel
- Professional service
Policies vary by room type and provider.
Reviews about Shangri-La Hotel Hangzhou
Most popular landmarks
- Su Di Causeway 0.4 km
- Hangzhou Botanical Garden 0.5 km
- Zhejiang Museum 0.6 km
- Zhejiang University 1.3 km
- Broken Bridge 1.6 km
- Yellow Dragon Sports Center 1.7 km