Economy | $108/day |
Compact | $109/day |
Intermediate | $127/day |
Standard | $152/day |
Full-size | $130/day |
Full-size SUV | $154/day |
Premium | $137/day |
Luxury | $220/day |
Premium SUV | $238/day |
Intermediate SUV | $130/day |
Standard SUV | $140/day |
One location in Fresno Airterminal Airport
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10.0 Wonderful
May 2021
Pros:
The vehicle worked perfectly for my family. We paid for a mid-size SUV and got a slight upgrade. The upgrade was comfortable and easy to use. First time using Alamo and it was a pretty seamless experience. Drop-off was fast.Cons:
There was a line and a wait when we first got to the rental car counter. It seemed like all the counters were understaffed and I waited a good 30 minutes before I got the keys and left.2.0 Poor
Mar 2021
Cons:
Alamo did not honor the agreed amount. They also did not have tha vehicle that was promised. Told me they gave me an up grade and then charged me for it. Your price 225.00 counter price 445.00. Never again!10.0 Wonderful
Jan 2021
Cons:
Everything was great!4.0 Mediocre
Nov 2020
Pros:
Ease of returnCons:
They didn’t have record. Had to pay taxes twice.9.6 Wonderful
Aug 2020
Pros:
The rate was good, pick up was quick, the SUV was in good condition and the drop off was easy, expedient, and did not require me to go inside the building.Cons:
The car smelled a little funky, but not a big deal because It was clean.8.4 Very Good
Jul 2020
Pros:
Greatb carCons:
Understandable, due to coronavirus, but there were one or two poor souls dealing with weary travelers. They kept cool under pressure, to their credit. However, I blame management for placing them in this difficult position and for making all of us wait so long for our cars. Management needs to focus on how to work through this thing.One location in Fresno Airterminal Airport
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4.0 Mediocre
Mar 2021
Pros:
Van was nice, smooth ride, an clean.Cons:
Did not like the fact that I was using a credit card and had to have an additional $300 on hold on top of the cost of my rental.10.0 Wonderful
Jun 2020
Pros:
The wait in line at the Fresno airport was longer than it should be, but the person was caring, professional and efficient.Cons:
The service rep was servicing three different companies at one counter. The other two companies had their systems down and was taking too much time to process them. Avis, Hertz, had no waiting, but our line was very long and slow.10.0 Wonderful
Dec 2019
Pros:
Staff friendly, drop off was very easy7.2 Good
Dec 2019
Pros:
It was cleanCons:
Visalia ENTERPRISE location. The 12 passenger van reserved over the phone was NOT available upon arrival. Offered a 15 passenger farm-labor like van with no head-rests for a 26h trip to Texas. Finally settled for a 15 seater with no room for luggage and a 20% discount (took me 1.5h). How could a reservation be made with no vehicle in stock? Three other 12 seaters were booked for someone else in 3 days, but I would be left hanging today. Must have been more important or corporate customer...8.4 Very Good
Jul 2019
Pros:
Pick up was easy and very friendly.Cons:
drop off was short handed and still don't have receipt10.0 Wonderful
Jun 2019
Pros:
Easy check in and the price was great!One location in Fresno Airterminal Airport
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6.0 Okay
Apr 2021
Pros:
MehCons:
Took a while to get help on line. Woman kept trying to yo sell me. Car needed air and was dirty on the outside4.0 Mediocre
Feb 2021
Pros:
Only one employee working the pickup and drop off counter. Waited 1 hour plus to pick up a car.4.4 Mediocre
Sep 2019
Pros:
It ran like you would expectCons:
It really smelled like cigarettes which is always annoying. The brakes were so touchy you could barely press on them without jerking to a stop. The car was filthy when I picked it up. There was no attendant when I went to drop it off.7.6 Good
Apr 2019
Pros:
Not really. The staff person was very hurried, didn't give me good directions to the car, talked too fast, couldn't understand him when he did talk. I had to ask him to repeat himself several times. I'm NOT hard of hearing.Cons:
Staff rep needs customer service and communication training.10.0 Wonderful
Nov 2018
Pros:
Short line. Great customer service.Cons:
If you don't fill up with gas the surcharge is extreme.10.0 Wonderful
Nov 2018
Pros:
Great service, very helpful staffOne location in Fresno Airterminal Airport
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10.0 Wonderful
May 2021
Pros:
The car was amazingCons:
They could of filled up the windshield washer fluid. It was completely empty8.0 Very Good
Apr 2021
Cons:
Everything was great although I would avoid the Hyundai Kona had a battery charge issue But nothing to do with Payless.5.2 Fair
Sep 2020
Pros:
Easy check-inCons:
Car I reserved was not available. Was given a car in a lower category, and told I needed to contact Kayak to get a refund on the difference. Why couldn't they just refund me on the spot? And why wasn't a car I reserved available?2.0 Poor
Sep 2020
Pros:
Nothing, they had no cars available for myself and other customers that showed up after meCons:
Have giving me a heads up that there was not going to be a car available for my needs.4.0 Mediocre
Jul 2020
Pros:
The woman who helped me check out my car first was very sweet.Cons:
The cars were all extremely dirty. I even had to change cars twice because they had a strange animal pee smell and hair everywhere. Idk why these were considered to be good to rent out? Then I take a car and half way to my very short destination the car says to change the oil!! It started shaking. I was worried so I rented another while at my vacation spot. Was sad but whatever I guess. Just won’t be using the avis/Payless/budget rentals again..10.0 Wonderful
Jul 2019
Pros:
The staff person that assisted me was friendly and helpful. Great value. The drop off couldn't have been easier, a staff member was right there to receive the car and keys when I pulled in and the drop off is right at the Fresno/Yosemite airport.One location in Fresno Airterminal Airport
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4.0 Mediocre
Feb 2021
Pros:
Staff was great, drop off easyCons:
If the car didn’t smell like Cigarettes2.0 Poor
Aug 2020
Cons:
Staff not friendly at all definitely needs better customer service attitude.8.0 Very Good
Aug 2020
Pros:
The reservation process was easy. The SUV was clean, and pick up was fast and easy. The employees at the counter inside the airport were friendly and expedient. I did have to walk back inside the airport to the desk to return it, but other than that, the return process was smooth, quick, and friendly.Cons:
The reservation and service was great, though the price was a bit steep. It was a last-minute reservation; however, so that is just how it is. I didn't like some of the features of the SUV. The high beams flickered on and off at will while we were navigating curvy mountain roads in the dark. I did NOT enjoy this. The suspension wasn't as smooth, nor the handling as tight as the Jeep Cherokee we rented the following weekend from a different company.10.0 Wonderful
Mar 2020
Cons:
Quick with excellent customer service.5.6 Fair
Feb 2020
Pros:
The car was washed and clean.Cons:
Pick up was not good. I was told that I couldn't use my company credit card that I used to book the reservation online because my first name on the card was different than my driver's license (it is my nickname on the credit card). This was the first time in 20 years it has ever been a problem and the rep asked me if it was the first time I rented from Thrifty because this is how the system works. I didn't really appreciate that as an answer. She then says when I come back she can switch the credit cards. I asked her why she didn't lead with that at the beginning of the conversation versus quoting me company policy. Another concern was insurance coverage (company versus personal based on the credit card on file). The drop off was a little better. The line was really long and nowhere does it say you have to stay in line to drop off. Luckily I asked because I was in a hurry (and didn't have to wait in line). The issue here was switching the credit cards which would require me to wait in line. The rep said to write my email down and they would send the final receipt later in the day. I did not receive the email as promised. I called two days later and finally received the second part of the bill (first part on my company credit card, second part on my personal credit card). The experience with Thrifty was OK at best. I'll likely choose a different rental car company in the future. Thank you.10.0 Wonderful
Dec 2020
Cons:
Thanks for a great service.One location in Fresno Airterminal Airport
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8.0 Very Good
Mar 2021
Pros:
Staff was super friendly even after late hours, quick check in and check out.Cons:
The car stunk like cigarettes. I got a migraine immediately. After buying a car refresher it was better. Maybe clean it up a little for the next customer.2.8 Poor
Mar 2020
Cons:
I have not heard back from phone call. I am attempting to get my money back since we did not use the car due to the Coronavirus .2.0 Poor
Jan 2020
Pros:
I was told at the counter that the rate that I had booked at was $100 more. I showed them my booking confirmation and the rate but was told that this was not enough for them to make the adjustment. I was then told to prove to them what the weekly rate was. So I walked over to Alamo car rental and booked instead. Dollar rental didn’t seem like they wanted my business so I went elsewhere.Cons:
Better cost break down in the email confirmation.10.0 Wonderful
Dec 2019
Cons:
Nothing. It was excelente.8.0 Very Good
Jun 2018
Pros:
It was all good.Cons:
I couldn’t get the seat back to a comfortable position. Could just be me. I had a pillow with me to put behind me so it worked for what I needed. But it would have become unbearable if I’d had to sit in it for longer than an hour.7.6 Good
Apr 2018
Pros:
Using Kayak to reserve my car was very easy and the Staffs at Dollar car rental is very nice and professional!Cons:
The car had an odor and it's not very clean.One location in Fresno Airterminal Airport
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2.0 Poor
Aug 2020
Cons:
Everytjing8.0 Very Good
Jan 2020
Pros:
Drop off in LB was confusing until I actually figured out what to do.Cons:
customer service in Fresno was lackluster.2.0 Poor
Oct 2019
Cons:
If you guys actually explain that you may need an airplane ticket in order to get the the rental rate that was advertised2.0 Poor
Dec 2018
Cons:
Horrible. A rip-off. A scam. Theft. Worst rental car experience of my life. Everyone I know will be made aware of how awful this company is10.0 Wonderful
Oct 2017
Pros:
Service was excellent. Friendly and helpful staff. This is a well-run outfit. Car was perfect.Cons:
nothing4.4 Mediocre
Oct 2017
Pros:
I liked the vehicle that was given. Big enough to for all my belongings.Cons:
The agents at the pickup was not friendly. He had a dry personality. He did not great me and seemed preoccupied when I approached. The agent in Fresno wouldnt look up from his computer screen. The vehicle was a nice size but it was a bit dirty and had bald tires.3 locations in Fresno Airterminal Airport
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2.0 Poor
Oct 2022
6.0 Okay
Dec 2021
6.8 Okay
Aug 2020
Cons:
The bed of the truck was covered in some kind of tar which got on the things I picked up. Truck also was gut less and the change oil light came on which made us uncomfortable about whether we’d make it home. Service was excellent, truck was a disappointment3.2 Poor
May 2020
Pros:
Added extra fees. Total went up 60$ fraud happenedCons:
Hidden fees10.0 Wonderful
Jun 2019
Pros:
all was great8.8 Very Good
Feb 2019
Pros:
Drop off was very easy. Just had to drive straight into a line and leave the car. Done.Cons:
At pickup, the parking spot for this truck was very small and the truck was boxed in. It was very difficult to get the truck out of the spot.One location in Fresno Airterminal Airport
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2.0 Poor
Feb 2021
Cons:
I didn’t get to rent a car because they didn’t accept my same day online rental10.0 Wonderful
Jul 2017
Pros:
The Cadillac was loaded with nice features like cooled seats, apple play, and Electric seat adjustments. The price was about $50 less then the nearest compact car competitor offer.Cons:
Nothing, it was a great value.2.0 Poor
Sep 2016
Cons:
I got there and they wanted to charge me for the full amount plus deposit on my credit card and I didn't have room and they would not except my debit card without returning flight ticket stubs! I walked away and rented from AVIS and they were wonderful!! Will never try National Again!8.0 Very Good
Jun 2022
One location in Fresno Airterminal Airport
One location in Fresno Airterminal Airport
One location in Fresno Airterminal Airport
One location in Fresno Airterminal Airport
Locations in Fresno Airterminal Airport
5175 East Clinton Way, Fresno Air Terminal, Fresno, , USA California
+1 914 368 0091
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