Greentree Inn Flagstaff

Front desk

Front desk employee had horrible customer service, breakfast was not satisfactory, they forgot to put towels in my room...didn't notice until I came out of the shower

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Expected better

There was one employee Sim who did a great job and save this review from being a one star. He was eager to make sure we were taken care of and of our satisfaction. He was wanting to assist us if we needed it for our day plans as we were visiting Flagstaff.

We had some issues with the rooms. I had to go to the front counter 4 times as the electronic keys no longer worked for our rooms. We had two rooms for our 6 person group. One of the rooms the toilet was constantly running and flushing the toilet was wobbly and I'm sure was the cause of the problem. Also I think you need to invest in some bigger sheets. The sheets on the bed were constantly coming off and NO one wants to sleep directly on top of a matris especially a hotel matris. Lastly I want to point out that one of the remotes of the TV's did not properly work, we were able to work around this but it was an issue.

In need of a major remodel!

The lobby was nice. All staff was very friendly and accommodating. Good, free breakfast.

Rooms are very old and in need of repairs and remodeling. Facility is right next to a major freeway, so it was very noisy.

Hotel is run down, thin walls and noisy. The staff

Breakfast

Shower was hard to set, no HBO, room was not in good shape, front desk person was rude, they said they had a hot tub when we booked, but they didn't say it was closed for the season. Refused to give a discount.