Recent reviews
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7.2
Cons: I did not use the rental thru Kayak. They did not have my reservation under the confirmation # you gave me. I still used Alamo -- but i made another reservation directly with Alamo after they did not have the reservation under your #. All Alamo services were very good. Not so for Kayak.
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2.0
Terrible servie
Pros: Nothing!!!
Cons: I reserved a rental car for August 4th 2018 at the flagstaff airport. When I went to pick up the car I was told they did not have any vehicles available...I had a confirmation number and was to have a mid size suv, but ended up having to rent from hertz instead for 100$more!
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2.0
No car for reservation
Cons: Made a reservation and when I arrived at the pickup location the agent made me wait around for 20 minutes while he fussed with some paperwork right in front of me. After waiting the 20 minutes he looked at me and said “were out of cars”. That was the entire experience.
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10.0
Pros: our agent was excellent and helpful
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10.0
Very friendly staff and a brand new car
Pros: I was given a free upgrade to a brand new car. The staff were extremely nice at both pick up and drop off.
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2.0
Worst
Pros: Nothing
Cons: I didn't get one because they didn't have any cars, not to mention the lady at the from desk was very rude about it.
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5.2
Filthy inside but good price
Pros: Really good price on a decent car which got good gas mileage and had lots of trunk space for luggage. Unfortunately, the interior was disgusting—& I’m not a clean freak.
Cons: The interior was filthy with sticky (soda?) streaks on the steering wheel, doors, cup holders, seats, and dash. Trash on the floors and under the seats as well.
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2.0
The representative was from alamo was not nice
Pros: I did not get the rental due to the representative at Alamo. He cause an inconvenience and did not allow us to rent the vehicle and Kayak did not give all the information about renting a car. So it sucked.
Cons: Everything, there was not enough information given so it made it difficult.
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10.0
Economy Mustang
Pros: Upgraded to a Mustang Convertible when I was expecting a Kia Rio
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10.0
Great experience
Pros: Picking up car in flagstaff was the best part. The staff was really busy but they went above and beyond to help every customer. Excellent customer service
Cons: Better instructions on return location. Return was to an offsite location, when I told them my car was loaded with luggage they told me where to return at airport tona sister company. Which caused me to drive around town alittle more
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10.0
Alamo Rocks
Pros: Fast service! In and out quickly. Easy return. Friendly service.
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2.0
No car available and I had a confirmed reservation!
Pros: Nothing. Filed a formal complaint.
Cons: There was no car available at my pickup location at the Glagstaff airport and the representative was not helpful.
review from
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10.0
Pros: our agent was excellent and helpful
review from
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10.0
Very friendly staff and a brand new car
Pros: I was given a free upgrade to a brand new car. The staff were extremely nice at both pick up and drop off.
review from
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10.0
Economy Mustang
Pros: Upgraded to a Mustang Convertible when I was expecting a Kia Rio
review from
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10.0
Great experience
Pros: Picking up car in flagstaff was the best part. The staff was really busy but they went above and beyond to help every customer. Excellent customer service
Cons: Better instructions on return location. Return was to an offsite location, when I told them my car was loaded with luggage they told me where to return at airport tona sister company. Which caused me to drive around town alittle more
review from
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10.0
Alamo Rocks
Pros: Fast service! In and out quickly. Easy return. Friendly service.
review from
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2.0
Terrible servie
Pros: Nothing!!!
Cons: I reserved a rental car for August 4th 2018 at the flagstaff airport. When I went to pick up the car I was told they did not have any vehicles available...I had a confirmation number and was to have a mid size suv, but ended up having to rent from hertz instead for 100$more!
review from
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2.0
No car for reservation
Cons: Made a reservation and when I arrived at the pickup location the agent made me wait around for 20 minutes while he fussed with some paperwork right in front of me. After waiting the 20 minutes he looked at me and said “were out of cars”. That was the entire experience.
review from
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2.0
Worst
Pros: Nothing
Cons: I didn't get one because they didn't have any cars, not to mention the lady at the from desk was very rude about it.
review from
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5.2
Filthy inside but good price
Pros: Really good price on a decent car which got good gas mileage and had lots of trunk space for luggage. Unfortunately, the interior was disgusting—& I’m not a clean freak.
Cons: The interior was filthy with sticky (soda?) streaks on the steering wheel, doors, cup holders, seats, and dash. Trash on the floors and under the seats as well.
review from
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2.0
The representative was from alamo was not nice
Pros: I did not get the rental due to the representative at Alamo. He cause an inconvenience and did not allow us to rent the vehicle and Kayak did not give all the information about renting a car. So it sucked.
Cons: Everything, there was not enough information given so it made it difficult.
review from
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2.0
No car available and I had a confirmed reservation!
Pros: Nothing. Filed a formal complaint.
Cons: There was no car available at my pickup location at the Glagstaff airport and the representative was not helpful.
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