Guest reviews
Overall rating
8.5
Excellent
Based on 12,820 reviews
Cleanliness
7.2
Comfort
7.1
Pickup/dropoff
6.1
Value for money
6.5
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
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airport location
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picked up the car
drop the car
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8.8
Pros: The car was very nice.
Cons: The short line at the counter was painfully slow.
review from
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10.0
Exelent service
Pros: Everything from the reception on pickup to the reception on return
Cons: Service
review from
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4.0
Cons: Difficult to call and speak with rental agency, as phone number listed never answered
review from
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4.4
Cons: Lied on price/charges a rental that suppost to 129€ endup at near 500€
review from
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7.2
Thrown a curve ball picking up the car
Pros: Great car at market price.
Cons: Didn't like the hard sell for insurance coverage at 100 and 200% of the rental reservation. When declined they forced a $3,000. Credit deposit and a contract to cover replacement of the vehicle. Was open that the trip included visits to othe EU countries. After all else was done the agent stamped the rental document in red, "no crossing borders."
review from
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2.0
Pros: Notting
Cons: Had to wait a huge que and learned that 7€ price is a way to rip of customers. They told me no insurance and if I pay 39€ they still had to block 2000€ From my Card. I ended up paying 45€ . Unacceptable
review from
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9.6
Pros: Receiving agent looked at sheet with lots of scratches n dings noted when picked up n said he'd treat us "professionally" n believe no new damage. We didn't need to argue n show pictures of car when we picked it up in Porto. Wonderful.
review from
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10.0
Pros: Everything worked as expected, car was great. Staff was very helpful.
Cons: Office was a little understaffed during pickup, but was fine at all other times.
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2.8
Unable to pick up a car due to a reason not mentioned in T and C
Cons: My credit card was expiring at the end of the month, so they wouldn't let me pick up a car even though it was a one day rental at the beginning of the month. We were left stuck in Lisbon and had to take a 50km Uber ride back to our accommodation.
review from
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2.0
Hello, I didn't get a car because they asked me fo
Cons: Hello, I didn't get a car because they asked me for original passport But I didn't have it with me, I didn't know that for rent a car I need a have passport. so disappointed.
review from
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4.0
Cons: Hidden fees and no explicit mention of no MTPL insurance..on the other hand we couldnt book it online without some additional /rather unnecessary/ insurance.
review from
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4.4
Tough to overcome 1st impressions
Pros: The car was fine.
Cons: The 2 hour wait at the airport to get to the counter to pick up the car. The car's exterior was dirty. We ordered a GPS device. It was provided at a ridiculous price and simply handed to us without any directions or instruction manual. I've never used one and it was not very intuitive. It also didn't work multiple times during our trip.
review from
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8.8
Pros: The car was very nice.
Cons: The short line at the counter was painfully slow.
review from
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10.0
Exelent service
Pros: Everything from the reception on pickup to the reception on return
Cons: Service
review from
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9.6
Pros: Receiving agent looked at sheet with lots of scratches n dings noted when picked up n said he'd treat us "professionally" n believe no new damage. We didn't need to argue n show pictures of car when we picked it up in Porto. Wonderful.
review from
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10.0
Pros: Everything worked as expected, car was great. Staff was very helpful.
Cons: Office was a little understaffed during pickup, but was fine at all other times.
review from
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4.0
Cons: Difficult to call and speak with rental agency, as phone number listed never answered
review from
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4.4
Cons: Lied on price/charges a rental that suppost to 129€ endup at near 500€
review from
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2.0
Pros: Notting
Cons: Had to wait a huge que and learned that 7€ price is a way to rip of customers. They told me no insurance and if I pay 39€ they still had to block 2000€ From my Card. I ended up paying 45€ . Unacceptable
review from
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2.8
Unable to pick up a car due to a reason not mentioned in T and C
Cons: My credit card was expiring at the end of the month, so they wouldn't let me pick up a car even though it was a one day rental at the beginning of the month. We were left stuck in Lisbon and had to take a 50km Uber ride back to our accommodation.
review from
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2.0
Hello, I didn't get a car because they asked me fo
Cons: Hello, I didn't get a car because they asked me for original passport But I didn't have it with me, I didn't know that for rent a car I need a have passport. so disappointed.
review from
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4.0
Cons: Hidden fees and no explicit mention of no MTPL insurance..on the other hand we couldnt book it online without some additional /rather unnecessary/ insurance.
review from
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4.4
Tough to overcome 1st impressions
Pros: The car was fine.
Cons: The 2 hour wait at the airport to get to the counter to pick up the car. The car's exterior was dirty. We ordered a GPS device. It was provided at a ridiculous price and simply handed to us without any directions or instruction manual. I've never used one and it was not very intuitive. It also didn't work multiple times during our trip.
review from
Other suppliers in Lisbon scored
Where can I find Enterprise hire cars in Lisbon?
Av. Severiano Falcao, No 3, Enterprise car rentals
Address
Av. Severiano Falcao, No 3Phone
+351 218 390 662FAQs about hiring a car from Enterprise in Lisbon
What is the most popular car hire from Enterprise in Lisbon?
Compact (Vauxhall Mokka or similar) is the most frequently booked car hire type from Enterprise in Lisbon.
How many car hire locations does Enterprise have in Lisbon?
Enterprise has 3 car hire locations in Lisbon. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Humberto Delgado Airport (LIS)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Humberto Delgado Airport (LIS)?
Yes