Guest reviews
Overall rating
6.7
Good
Based on 31 reviews
Cleanliness
7.2
Comfort
7.1
Pick-up/Drop-off
6.1
Value for money
6.5
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Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
4
1
4
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3
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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8.8
Pros: The car was very nice.
Cons: The short line at the counter was painfully slow.
review from
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10.0
Exelent service
Pros: Everything from the reception on pickup to the reception on return
Cons: Service
review from
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4.0
Cons: Difficult to call and speak with rental agency, as phone number listed never answered
review from
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4.4
Cons: Lied on price/charges a rental that suppost to 129€ endup at near 500€
review from
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7.2
Thrown a curve ball picking up the car
Pros: Great car at market price.
Cons: Didn't like the hard sell for insurance coverage at 100 and 200% of the rental reservation. When declined they forced a $3,000. Credit deposit and a contract to cover replacement of the vehicle. Was open that the trip included visits to othe EU countries. After all else was done the agent stamped the rental document in red, "no crossing borders."
review from
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2.0
Pros: Notting
Cons: Had to wait a huge que and learned that 7€ price is a way to rip of customers. They told me no insurance and if I pay 39€ they still had to block 2000€ From my Card. I ended up paying 45€ . Unacceptable
review from
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9.6
Pros: Receiving agent looked at sheet with lots of scratches n dings noted when picked up n said he'd treat us "professionally" n believe no new damage. We didn't need to argue n show pictures of car when we picked it up in Porto. Wonderful.
review from
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10.0
Pros: Everything worked as expected, car was great. Staff was very helpful.
Cons: Office was a little understaffed during pickup, but was fine at all other times.
review from
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2.8
Unable to pick up a car due to a reason not mentioned in T and C
Cons: My credit card was expiring at the end of the month, so they wouldn't let me pick up a car even though it was a one day rental at the beginning of the month. We were left stuck in Lisbon and had to take a 50km Uber ride back to our accommodation.
review from
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2.0
Hello, I didn't get a car because they asked me fo
Cons: Hello, I didn't get a car because they asked me for original passport But I didn't have it with me, I didn't know that for rent a car I need a have passport. so disappointed.
review from
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4.0
Cons: Hidden fees and no explicit mention of no MTPL insurance..on the other hand we couldnt book it online without some additional /rather unnecessary/ insurance.
review from
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4.4
Tough to overcome 1st impressions
Pros: The car was fine.
Cons: The 2 hour wait at the airport to get to the counter to pick up the car. The car's exterior was dirty. We ordered a GPS device. It was provided at a ridiculous price and simply handed to us without any directions or instruction manual. I've never used one and it was not very intuitive. It also didn't work multiple times during our trip.
review from
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Top tips for renting a car from Enterprise in Lisbon
- Economy car hires from Enterprise in Lisbon are around 90% cheaper than other car types, on average