Book Dollar hire cars in Berlin

Reviews for Dollar in Berlin

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Traveller rating

Excellent

11

Good

8

Okay

5

Mediocre

12

Poor

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car was cleancredit card

get the cargreat experience

car i reservedgreat value

rented the carcustomer service

friendly staffnever rent

great price

6.8

Beware when renting and getting on-line insurance!!Pros:The car was great and I have no issue with the value I got for my money - minus the issue with insurance and scratches afterwards. Please see my further notes.Cons:When I turned in the auto at Berlin Hauptbahnhof I was treated very unprofessionally. But, the reason I would not recommend Hertz or Dollar again in Germany was that they went out of the way to find very, very minor scratches on the auto - three to be exact - and invoice me for an exorbitant amount - 750 euro to be exact - and at the same time act as though it was my fault that I got myself into this predicament. No customer service or willingness to help. Just a flippant, I don’t care attitude from the Berlin employee. The small scratches on the bumper, wheel and side of the car are the type that anywhere in the U.S. and in other parts of the world would be considered normal wear and tear and would not even be noticed. Yet I believe that because I rented through KAYAK and was encouraged to buy insurance on-line beforehand, which I did, through Alianz, Hertz personnel in Berlin specifically targeted my rental for an unnecessarily picky inspection at return and looked for ways to charge me for wear-and-tear scratches that normally occur everywhere in parking lots and garages. The main beef I have with KAYAK is that when going through the rental process on-line, I was asked to consider insurance coverage. Of course I did and took a non-deductible policy for my rental. But, this isn't what it seems. It is not insurance through the rental agency but a third party. So, I believe that because of getting insurance through Alianz via KAYAK, I was targeted for repairs of scratches on my rental that anywhere in the world where I've rented before would be considered wear and tear. This was a very unprofessional and demeaning experience. Beware when buying insurance through KAYAK!!Reviewed 19 Oct 2017

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9.6

Don't get the supplemental insuranceCons:Dollar in Europe only accepts insurance from a platinum MasterCard or visa. The supplimental insurance offered by Kayak or other booking companies is not accepted and you will be forced to get much more expensive insurance through Dollar (which is Hertz in most European locations). The supplemental coverage offered through Kayak is not accepted.Reviewed 11 Jul 2017

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6.4

Way more expensive than expectedPros:The car was new and worked fineCons:Once we arrived at the office, the price was three times what we expected. There were a lot of extra fees and a mandatory insurance.Reviewed 20 Jul 2016

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2.0

No major credit card insurance acceptedCons:Look carefully at the rules, no major credit card insurance is accepted, and I was forced to buy their overpriced insurance. never againReviewed 7 Jan 2017

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9.6

Pros:Staff was very helpful especially since Kayak allowed me to book a pick-up time that was the same at their closing time on Christmas eve! Insane. I was on-time but the door was just locked. The staff saw me and was nice enough to open the door and get me the car. Because these are reservations, not paid-for bookings they easily close a few minutes early if there are no customers, especially on holidays like Christmas eve. Not cool Kayak, that could have been reallyyyy upsetting.Cons:Kayak.Reviewed 30 Dec 2019

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8.0

Pros:Friendly staffCons:Make sure you pay attention to the vehicle prior to driving away. After drop off I was called by the hire car company about a missing parcel shelf that was not there when I picked up the vehicle.Reviewed 13 Aug 2019

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2.8

Pay lots more at DollarPros:Pick up was fine.Cons:Reserved an Midsized, only "V" class was avalable, rental was the biggest Black M van I've ever seen. Not particularly hard to drive but very difficult to find parking. We were so far apart sitting in the van conversation was limited, It was quiet however. "Not allowed to decline rental insurance. Cost an extra €30.00.Reviewed 4 Jul 2016

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10.0

Pros:Friendly staff. Quick and easy pick up. The car was in perfect condition. Good value for money.Reviewed 26 Aug 2019

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2.0

Cons:We could not take the reservation as the rental car agency Hertz does not allow own insurances as sold by Kajak. We could just cancel the reservation for the car and later on the insurance and start over. The price doubled...Reviewed 27 Aug 2016

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2.0

Cons:What rental? I needed a gold card or platinum card to rent with waived insurance. You guys are high as a kite....Reviewed 23 Aug 2016

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9.2

Cons:There no toiletReviewed 19 May 2019

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9.6

Awesome, brand-new car, with all features! Easy haPros:The car was a very recent Ford Mondeo, with not more than 1.5 months on the clock. It had so many features and guidance systems that it puzzled even a technophile like myself to grasp them all :-). It burned so little fuel that the rent was extremely economic on our budget. Pickup and return was easy-going and free of hassles. The Rental location is on the outskirts of Berlin, but directly on the way between Schönefeld airport and the city center. 7 minutes walking distance from S-Bahn station Adlershof.Reviewed 5 Jun 2016

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• How many car hire locations does Dollar have in Berlin?

  Dollar has 10 car hire locations in Berlin. Take a look at our Dollar hire location map to find the best car hires near you.

• Does Dollar have a car hire location at the airport: Brandenburg airport (BER)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Brandenburg airport (BER)?

  No (according to our data)