easy access, modern, helpful staff
wall heater was hanging out into the middle of the room, and we had to fix it ourselves. The shower was weak and the shower head was positioned in a strange way that made it hard to get directly under the spray. there was one trash can total for the entire suite. it had the feeling of a new facility that had been opened too soon, like it wasn't quite done, or things were rushed at the last minute to get it open.
Spacious rooms, employees were friendly, nice breakfast, well priced.
The person who checked us in was in training and didn't know what she was doing. We didn't receive our buffet vouchers until we asked the next morning. The cards frequently did not work in the parking garage, which was really frustrating. The TV did not work until we had an "engineer" come and fix it. He said this happens all of the time and it took about 20 minutes to fix.
There wasn't anything I didn't like about my stay.
Be prepared to pay extra...for everything.
Pros... Room darkening curtains, triple sheeted bed, lots of pillows, nice restaurant and bar on the second floor with a decent happy hour, Starbucks in-room to brew.
$12/day parking, no wifi instructions in the room, dirty bathroom, tiny room, air conditioning never truly got cold, broken ice machines on several floors, guest smoking marijuana in outdoor pool area and letting non hotel guests in to "party". Security did nothing when notified. Not a place to bring children (we didn't, just a heads up). There are add on charges for every little thing. This hotel is not conveniently located to downtown Denver. Will pass on it the next time we are in town.
The staff was great!!! The room was quiet even though there was a lot of activity in the atirium. The service in the restaurant was very accommodating and the food was excellent. The grungy desk staff and concierge was extremely helpful.
They were friendly, it was clean except for the carpet which looked really dirty.
Housekeeping kept knocking on our door when we were trying to sleep, I figured she would go away if we didn't answer, but No I had to get up and tell her we didn't want room service. We had to pay for water, never had this in any hotel. Also, only got 23 hours of free internet after that I had to pay. Oh yeah and I had to pay for parking as well!!! Never had to do that at any of the hotels I have stayed at, in fact breakfast is included at other hotel. They were very friendly but it's not enough to make me come back, next time I will stay somewhere I don't have to pay for everything.
We very satisfied with our stay
Staff friendly but professional Clean with all the amenities we were looking for
We just wished that parking was better Very surprised to find we had only 2 options regarding parking both of which we thought pricey
The staff was friendly and the atmosphere was nice.
It would be nice if the rooms came with a microwave and a parking spot in the garage at no additional cost.
Horrible customer service
Having a refrigerator in the room at no additional charge
As I was adjusting the pillows to go to sleep, the headboard of my bed came off the wall, and fell to the floor nearly hitting me in the head. When I called the front desk to let them know, I asked if a manager could please come up to my room so that I could show them the severity of the situation. I felt that a manager should be informed of the condition of the facilities that ther customers are staying in. I felt that this was a highly bad situation and poor customer service, and felt that a manager should be informed.. They said they would send them up, but instead maintenance was knocking at my door and offering to reattach the headboard so that I wouldn't need to worry about it falling on me that night. However I was on my way downstairs to check out from my one night stay. When I went to the front desk to check out, the receptionist asked how my day was and I voiced my displeasure about the headboard and how it was not handled very well. I want they can ask to speak to a manager and was told that there wasn't one available. She offered to take the charges off of my hotel bill, which was $10 for parking and a $2.50 bottle of water. I feel that this was extremely unsatisfactory for the amount of money that I paid for the hotel room and the fact that having something so unpleasant happen during my one night stay was ridiculous. I expected more than a $12.50 incentive. I will never recommend this hotel to anyone, and the fact that I paid $180 for a room where when I ask for extra towels, I did not receive them, and my headboard sell off most hard to adjust pillows, was horrible. After the headboard fell down, I could see that this has been a problem before as there were previous drywall anchors that were in the wall and that have been stripped out from the headboard following previously. After the headboard fell, my bed was covered in sheetrock dust. I'm asthmatic and this definitely causes the problem. But as it was late at night, & I was extremely tired and did not feel like moving all of my things to a different room, I dealt with it. It became an issue though in the middle of the night when I woke up having an asthma attack because of all of the dust. I got one night away to get some rest, and was completely unable to. It was a very disappointing experience.
The staff were wonderful and the room was clean. They have a policy of 2 kids per adult but when I told them I have triplets they quickly made an exception.
They had a party that was really loud till 11pm
The personal were professional and very courteous. We will return to this hotel again in the fall and winter. Rooms were clean.
The bar service was poor and slow. More help as it was full and saw maybe at best 3 people waiting the tables.
The last night had a large group of noisy young people next to us that partied late into the night. Multiple calls to the front desk to mitigate did not result in any reduction of noise. We now wish we would have requested a new room in another wing of the hotel. Will probably not use again due to lack of response by the staff.
The Denver Tech Center's premier upper upscale hotel completed a $5M renovation in 2014 of all public space. A new lobby, new restaurant and new meeting & event space. Our Root 25 Taphouse & Kitchen brings new energy to your dining experience.
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