Pros: Nothing to like about Hertz. Poor signage at airport. Alamo was the best. They had good signage and employees outside to greet the people who turned in their cars.
Cons: The drop-off was also poor. The Hertz employee at the check-in desk when I turned in the car was also not professional. I turned the car in on time and asked for a receipt. She said I already had it in my hands and she didn't need to stamp or sign anything. Then she didn't process the papers for two more hours and Hertz charged me an extra days rental, which I had to dispute on the phone in order to get refunded.
1 Dec 2015
Pros: Pickup/dropoff went very quickly and the representatives were very friendly.
Cons: We paid to have a tank of gas filled for us because the gas price was cheaper with AAA. What wasn't explained to us was that we would be paying for a full tank of gas, whether we used it all or not. We only used 3/8 of a tank, but paid for the full tank.
18 Jan 2017
Punta Gorda Airport
Pros: Service person was very friendly and made us feel welcome. The car was clean. The only problem was the fuel for the car. The tank was only 3/4 full, but the representative explained the situation and told us to only fill it to the 3/4 line when it was returned. I believe the gas gauge was defective. I will keep an eye on my credit card to make sure I am not charged for gasoline.
18 Jan 2017
Pros: No issues at all.
Cons: User knowledge of the car. But found the user guide and very helpful.
21 Jan 2017
Pros: Convienance, economic
Cons: I did not cancel my reservation, but my friend switch over to her name to pay for rental instead. I was charged a $100 fee and shouldn't have been. Now I have to wait until Monday to rectify this situation.
23 Jan 2017
Pros: Only issue was no one at the counter for drop off.
1 Feb 2017
Pros: Surcharged. Agent misinformed.
Cons: Price hike.
9 Feb 2017
Pros: OJ didn't leap over chairs in terminal to get us our car faster, or to stab us...
Cons: Car hadn't been cleaned, inside we found a half smoked cigarette pack in door pocket and Monster can under the seat.
Car had tar on exterior in several places... Call to make sure we weren't held responsible revealed that Hertz employee hadn't set up gold rewards to allow spouse to drive vehicle. Wasted over an hour on several phone calls to straighten out... Lots of finger pointing between local and national employees... Finally got another local Hertz dealer to straighten out problem...
19 Feb 2017
Cons: Nobody was at the desk at the airport rental counter when we arrived...
Pros: I got a call two days after I picked up car to make sure all was ok with the car. And when I turned car in, I told rep that I had received a car without a full tank of gas. He reimbursed me for $10.
30 Jan 2018
Pros: After 1 week the tire light came on and I took it back to the pick up location for asssistance. They immediately took care of it while I waited briefly and explained it was due to extremes in temperature.
8 Nov 2016
Cons: It started when I arrived at the Enterprise office. Their computer system was down so I had to wait. To top it off, the car smelled like cigarette smoke and the visor on the driver side was broken. Not a good thing in the Sunshine State. I would not recommend this company for car rentals. In addition, when I returned the car, they didn't even ask if everything was Ok with the car.
16 Nov 2016
Pros: The car was ready and available
Cons: I had to force myself to pick a return flight due to my picking up the car in Punta Gorda off site from the Airport, via Taxi for $20.00 in spite of Enterprise signage. As I figured out, Enterprise has not the "Insurance" "Permission" to be present at the Punta Gorda Airport.
I was summarily denied picking up my reserved vehicle set for dropping off at RSW., because I had "NO RETURN FLIGHT TICKET" to Minneapolis. Had to do return flight reservations on the spot, on my phone & go thru the hassle of getting a return flight confirmation sent to my e-mail account ... which i had to log into on their computer ... so the Punta agent could confirm my travel intentions and release the vehicle. Sorry guys, MY Reservation stated that I was going to drop it off at RSW. Was forced to shorten my stay. Was fully prepared & willing to extend the Rental a few days further. Was in town shopping for a home, had no definitive plan about the return flight. So much for a Speedy Check In - 1+ Hr expended.
24 Nov 2016
Value and Service
Pros: Great value and service
Cons: Wish that you had a shuttle to the airport
13 Dec 2016
Pros: We were quickly in, signed up, and on the road.
14 Dec 2016
Punta Gorda GL experience
Pros: Supposedly they are not charging me to drop off at airport... I hope that is true. We dropped off EARLY as our flight left at 6:30 a.m. Their office is not “open” that early but it was really nice that they had staff out on the lot to help with drop off. Drop off went very smoothly.
Car was great.
Cons: I messed up and accidentally rented off airport. Their contracts say they can’t come onto a “competitors” turf, so they would not bring our car to us... isn’t that what Enterprise is all about? So we took a cab to the rental location. They added about $150 to our credit card for “incidentals” that SUPPOSEDLY will “fall off” of our credit card if no incurred. We shall see... I’m waiting for next credit card bill to double check. We had to wait a LONG time at rental office to get our car.
31 Dec 2016
Enterprise is NOT located at the Airport
Pros: Car started every time.
Cons: I wasn't aware the car rental location wasn't at the Punta Gorda airport. I arrived only to find this fact out and take a $25 taxi ride 3.8 miles away.
At drop off...with a 6:30AM Flight.....I was assured (before I finalized rental of vehicle) Uber was always in the area even at 5 AM. At 5 AM, I drove rental car to Enterprise....no Uber and no way to get back to the airport.....had to return car to airport and am waiting to see if I will be charged an additional fee.
Pros: just gave the keys to a guy and out of there, no wait
9 May 2016
Pros: Car and service was excellent.
28 Oct 2016
Pros: Punta Gorda always does a good job keep their cars clean and gave me a nice truck to drive over with
Cons: The return trip from Miami is the one I am writing as garbage
1 Nov 2016
Pros: Quick friendly service on both ends.
28 Nov 2016
Pros: everything as expected
5 Dec 2016
Cons: I was quoted a certain amount but after drop-off I realized we paid $100 more. These extra fees should be included in the quoted price.
13 Jan 2017
Great price and service
Pros: great rate, great service - friendly counter service person
15 Jan 2017
Rental car Was cgreat
Pros: I needed transportation from Punta Gorda to Sarasota Florida and a Budget one way rental fit the bill. It was a cost effective way to get where I needed to be.
20 Jan 2017
Bait & Switch treatment at PGD
Cons: I had a confirmation for a one way rental from RSW to PGD for pickup on Jan 18 and drop off on Jan 19 for $26.16, 43465747US3
Confirmation Number. When I picked up the car at RSW, that price was confirmed. When I dropped off the car at PGD the charge was $40.99. I explained to the Budget rep that was the wrong price and showed her my paperwork from RSW. She said the addlitional amount was for the one way charge. I told her that should have been shown up front on the quote. She said I would have to go to the counter to get it adjusted. The counter was backed up and I did not have time to wait. I am seeing a $13.99 fuel service charge on the receipt that does not belong as I returned the car with a full tank and a receipt showing I added 1.6 gallons and drove the car only 48 miles. I want an adjustment to show the original quote price of $26.16.
21 Jan 2017
Pros: Almost everything. Pick up was easy and even a little early. The car was in great condition and met all of our travel needs.
Cons: The drop of was a little difficult. The budget drop off area was slightly difficult to find and there was not an attendant available.
Pros: This rental location's employees were very friendly
Cons: Having to have a flight itinerary to use my debit card
29 Nov 2016
Watch for airport access fee not included in quote
Pros: Service was good.
Cons: Airport access fee of $28.00 not disclosed in Kayak quote.
8 Jan 2017
Excellent Service with Budget
Pros: Alamo's staff was very friendly and accommodating at a stressful time
9 Jan 2017
Cons: Walking with luggage, distance to airport.
15 Jan 2017
Pros: Convenient and friendly
14 Feb 2017
Great service, got upgrade.
Pros: Shane at the counter was so friendly & helpful.
20 Feb 2017
Pros: The girl at the counter was wonderful even though I was in a big rush and tried to be as polite as I could she was very very helpful can you work this quickly as she possibly could.
30 Mar 2017
Pros: The car was ready & waiting for us to pick up. It was clean & comfortable. I had done my research before booking & found this to be the best price.
Cons: The gentleman was courteous enough, I guess. He didn't stand to greet us. (I noticed that all the other agents at all the other counters were standing.) He tried to up-sale us pretty hard, which I know is their job, but I don't really like that. He didn't tell us anything about the tolls or turnpike etc. He's in Punta Gorda, so maybe he didn't know what we would encounter in West Palm, but I'm afraid we may end up with a $100 fine because we didn't pay a toll. Did that car have a Sun Pass??
7 Apr 2017
Reserved car not available
Pros: They did not have a BMW available, but replaced it with a Nissan Maxima, refunded money and provided a full tank of gas.
Cons: The idea of reserving a car, is to have a car available. Initial expectation not met, but resolution provided was acceptable.
Cons: I felt pressured by the salesperson to upgrade.
27 Oct 2016
Car reserved was not available
Cons: I called the morning before picking up to make sure the reservation was set and was told there were no problems. When I arrived, they did not have the car and suggested I rent from a competitor at a rate $500 more.
WIll never use Kayak again to book anything!!!!!!!
Cons: THEY DID NOT HONOR OUR RESERVATION. THEY HAD NO CAR FOR US. WE WILL NEVER USE KAYAK AGAIN!!! THEY SAID YOUR SITE DIDN'T SHOW ACCURATE ACCOUNT OF WHAT THEY HAD AVAILABLE. THEY HAD 60 RESERVATIONS AND ONLY 30 CARS!!