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Cons: Very poorly marked, very confusing drop off with no paperwork offered.
Overcharged for small scratch.
Cons: Small scratch on the fender, no longer than an inch, Hertz charged us $150. Shameful for something that would come out with a bit of wax.
Pros: Dave in Luton was very efficient and help us get a great taxi into the city. The great service will bring me back to Hertz in the future and I'll certainly recommend Hertz to others!