8.0 Excellent19 Feb 2019
The staff let us pick up the car even though they closed at 1:00 pm and we showed up at 1:02 pm.We didn't get the contract for the car - which was needed when we dropped it off at the airport.
2.0 Mediocre16 Oct 2018
Refused to rent to me because I didn't live in the same townI reserved a car. I had all the money available. I was willing to pay the deposit and drop it off exactly intact with all the necessary paperwork/information. This location refused to rent me a car because I didn't live in Guelph. If I lived in Guelph, why would I need to rent a car? Wouldn't it make sense to rent a car to LEAVE the town that you are capable of moving around in? I think that the representative available that day was discriminating against my appearance upon pickup. I was in the same office in person the day before to ensure that my paperwork would be approved. I took all the necessary steps to get out of an emergency situation and relied on this service. Instead, I was approved for a Uhaul, and even though I had to pay way more than my available budget to rent he Uhaul vehicle, they were reliable and available. The uhaul representative did EVERYTHING in their power to make sure that the vehicle was available. This Enterprise location refused to rent to me based on not living in the area, but if I was to truly look at the situation from my perspective, their representative judged me based on my appearance and severely effected my current situation . The company as a whole was represented by a situation such as this and I wouldn't hold my breath on trying for another rental.The customer service and reliability. After doing everything in my power to make sure I had the money and paperwork available, I was still turned away.
6.0 Good15 Oct 2018
Too small an airport so barely any carsRepresentatives are only there for about an hour a day so none when dropped off . No info about where to put car or keys . Couldn’t change anything on reso . And wouldn’t allow the car to be dropped at a different location
10.0 Excellent10 Oct 2018
That location was great! Good customer service and good car that is well worth the price
6.4 Good12 Feb 2018
Nice car but no winter tires or shovelThe car was new and cleanIt was hard to drive in the winter weather
9.6 Excellent3 Jul 2017
Malibu. Friendly clerk Trent.
10.0 Excellent6 Jun 2017
Great service. Fast and efficientFree upgrade and they made it a quick pick up.
5.6 Okay29 May 2017
The car was not well serviced. Needed an oil change and the alignment was way off.
10.0 Excellent19 May 2017
Polite, quick and efficient. Everything could be sorted on the phone without any waiting.
10.0 Excellent9 May 2017
Enterprise in Guelph on Woodlawn - great!The service by Addison and every team member I came in contact with was great. Very courteous and a pleasure to deal with. There was a very positive vibe in the office and all customers seemed to be getting great service.There was not anything that I didn't like or felt needed improving with my experience. It was all great.