Dubrovnik Van Rentals

Cars can be cleaned better.

We have always had the best experience renting from them. The customer service upgraded us and we’re fun and thoughtful. We did a different location and no extra charges. 5 stars.

Great and efficient service. Clean nice car and very friendly staff. Was offered insurance but no pressure or ‘hard sell’ to buy other options. Very happy with service, car and value.

I didn’t like anything when we arrived they asked us for more money to give because we didn’t have credit card. From 91 € they asked 215 € and so we didn’t proceed at all, and went to another lease company

First time in Croatia and really appreciate Christian from the Dubrovnik Airport giving us advice on parking and driving in Croatia. It's quite difficult to find parking near the city centers, especially free, so definitely ask around. He also recommended that we get a bigger car with more horsepower because they drive quite fast on the highways, which was completely true. Car was clean and had no issues navigating narrow streets as long as you're extra careful.

I needed a car rental with pick-up and drop-off in different cities. Sixt was able to accommodate that. I was a little weary at first because I have not rented cars from Sixt before. I was pleasantly surprised. The service people were very friendly and competent, communications were clear and I had an overall great experience with Sixt.

Recalculating charges after returning the vehicle early would have been appropriate.

Excellent customer service on both sides of pickup and drop-off. I have had many nightmares with foreign car rentals in the past, and they have restored my confidence in renting. Highly recommend!

Once I made my reservation, I was sent an email with a booking number. But then I wanted to make date changes to my reservations, so I followed the link in the email, which took me directly to the Sixt website. I entered all the information accurately, but the site told me it could not find my reservation. Since I had made this about seven months in advance, I had time to try this over and over for months, with the same results. I tried to contact Sixt, but they don't make it easy to write in, and I didn't want to make an international call. I can't remember if I actually found a way to write them, but if I did, I never heard back. Finally, worried there would be no car for me, I just made a car rental reservation through a different company, which worked out great. About a week before date for the Sixt reservation came up, I got an email reminder. So then I tried again to log on to their site and this time it worked. I have no idea why it worked that time, but not previously -- I didn't do anything differently. But at least I was able to cancel this reservation.

The pick up location was a short journey from the old town (about a 25 minute walk). The car was clean, ran well, and was what I had expected. My experience with Sixt was very tainted by an underhanded upsell. I had very clearly declined any additional coverage for the car, told the agent that I would not be taking the car on any ferries, and declined pre-paid fuel. I was charged for all of those. Unfortunately, the only upcharge I noticed before signing the paperwork was for the prepaid fuel and so I was on the hook for about 30% more than I had agreed to through Kayak. Be sure to read the paperwork carefully!

Excellent Opal auto. A delight to drive, especially with manual transmission. Friendly and accommodating personnel at Dubrovnik Airport.

Friendly. Rapid. Overall happy!

The staff at your store at Cilipi was exceptionally knowledgeable, professional and friendly. I will not hesitate to rent a car in that particular store again.

Pickup was easy and comprehensive, drop off was super seamless too. The only issue was we wanted to extend the rental and the phone number for the Dubrovnik Avis is not up to date, so we were not able to contact them and extend.

Everything is great!

Awful car rental! I got a car that was all damaged after an accident with broken bumper hanging off the back, broken tail light so the turn signal and the break light wasn’t working as well as the mirror was cracked and glued so I couldn’t move it! The car was not road worthy and I gave it back the same day since i didn’t feel safe to drive it at all. The worst customer service and worst car rental I have ever used in my life!

We were charged an extra $1000 for absolutely no reason.

The provider did not provide the service as per the booking he claimed that someone called on my behalf to change the timing of the booking which is not true. And even if it were true, the service provider has the duty to verify the identity of the called. I have requested a full refund, which if not provided, will pursue all avenues to get my money back.

The car rental company did not allow us to use our reservation.