Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People mover |
Passenger van |
SUV |
Commercial |
Pick-up truck |
3.9
Mediocre
59 reviewsCleanliness
5.3
Comfort
5.3
Pick-up/Drop-off
5.3
Value for money
3.9
One location in Alajuela
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Reviews
2.0 Mediocre
Jan 2020
Pros:
Nothing to like. I booked a Jeep for 5 people and they told me that they could only offer me a 4 seater with no trunk.Cons:
Have the car that you booked available.3.2 Mediocre
Dec 2020
Pros:
Staff was available and responsiveCons:
I was told online my price would be $277. I get there and they charge me $530. They initially give me a car that brakes don’t work and my husband wrecks into a car in front of us. They show no remorse although the situation could have ended much worse (I.e wreck on the highway going 70mph). They bring us another car but it’s the exact same brand- we still feel very uncomfortable about the brake situation so we ask for a different type of car and they just give a hard no. Zero remorse. Deceiving prices and little remorse or attempt to make the situation right make this a poor experience.4.4 Okay
Nov 2019
Pros:
They did finally change the car for us after telling us previously there weren’t any other cars.Cons:
When we were quoted for the price it was $34 total for 6 days. However, when we arrived we were told there was an obligatory insurance we needed to get (in-spite of my credit card having an international plan). The price quickly changes from the quoted $34 dollars (which supposedly included taxes and fees) to $300. We ended up paying an extra $50 more for the full insurance (since we were worried what they would try to charge us for if anything at all happened) so it came to $350. When we asked why it changed so drastically they said that it was because of the extra fees and taxes (which the website had said were included.) I had originally picked a Jeep but the confirmation email was for an SUV instead (So that was strange). When we got the Jeep it had no gps or even a usb charging port . When we asked about this the man told us he should go by Walmart in order to get one for the car. When we complained he said that they didn’t have any other cars and then finally offered us a carport charger that he had that we could borrow. When we left the seatbelt light turned on and wouldn’t stop beeping (even though we had our seatbelts on.) finally we had to turn around and return the car. We also realized there wasn’t even a middle seatbelt in the back of the car. They miraculously had a different car for us then. Overall- not a good experience. Would NOT recommend. We do speak Spanish as well fluently so it wasn’t like anything but was “lost in translation.”2.0 Mediocre
Nov 2019
Pros:
NothingCons:
I have a printed confirmation from you for $110.00. In fairness it does read estimated taxes and fees $57.12. Confirmation # CRF8702737. After paying for a shuttle to the isolated offsite I was told the rental was $450.00 no negotiation and he kept pointing to the estimated taxes and fees. Extremely deceptive business practice. While Adolfo in customer service was very good and resolved my issue I would highly reccomend these deceptive business practices and disclose to your customers what the actual fees will really be.4.8 Okay
Jul 2019
Cons:
Charged us an extra $420 'compulsory' insurance on our $115 rental. We were not allowed to opt out of it even though we already have rental car insurance. This was a scam and made our rental 4 times more expensive than originally booked!!2.0 Mediocre
Jun 2019
Pros:
Had to pay a ton of money once I showed up to the counter, as the Allianz insurance recommended on the Kayak website and that I had paid for was deemed invalid by the Ace staff at the pick-up point. I had to pay from $50 I had paid online to $300 at the point of pick-up.Cons:
Misinformation should be cleaned up from the Kayak website regarding the Ace rental details and charges.Avis
5.4
Okay
26 reviewsCleanliness
6.7
Comfort
6.1
Pick-up/Drop-off
5.4
Value for money
4.2
2 locations in Alajuela
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9.2 Excellent
Jan 2020
Pros:
Check in and check out were fastCons:
Car could be in better condition ( probably it suffered a small crash in the previous rentals)4.0 Okay
Jan 2019
Cons:
Forced us to subscribe their expensive insurance despite having paid one online4.8 Okay
Jan 2017
Pros:
Car was high quality. Comfortable.Cons:
Extra charges. Bad service. Simply a ripoff2.0 Mediocre
May 2022
2.0 Mediocre
May 2022
10.0 Excellent
Apr 2022
6.0 Good
Apr 2022
8.0 Excellent
Apr 2022
2.0 Mediocre
Apr 2022
MEXRENTACAR
4.6
Okay
3 reviewsCleanliness
4.6
Comfort
4.0
Pick-up/Drop-off
4.6
Value for money
4.6
One location in Alajuela
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Reviews
2.0 Mediocre
Apr 2022
2.0 Mediocre
Feb 2022
NU Car
4.3
Okay
15 reviewsCleanliness
5.3
Comfort
5.2
Pick-up/Drop-off
5.2
Value for money
4.1
One location in Alajuela
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Reviews
2.0 Mediocre
Mar 2022
6.0 Good
Mar 2022
6.0 Good
Mar 2022
2.0 Mediocre
Mar 2022
2.0 Mediocre
Feb 2022
8.0 Excellent
Feb 2022
Budget
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Alajuela
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Reviews
10.0 Excellent
Jan 2018
Pros:
Smooth pick up and drop off. Was shuttled back and forth from my San Jose hotelCons:
Bought supplemental insurance from Allianz from Kayak site that Budget in Costa Rica didn’t accept. Wasted $9010.0 Excellent
Jan 2018
Pros:
Smooth pick up and drop off. Was shuttled back and forth from my San Jose hotelCons:
Bought supplemental insurance from Allianz from Kayak site that Budget in Costa Rica didn’t accept. Wasted $90Economy Rent a Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Alajuela
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Reviews
2.0 Mediocre
Feb 2017
Cons:
The reservation was booked on Kayak.com for approximately USD $144 for 2 days. Upon arrival they claimed to have absolutely no inventory, then, after waiting ~2 hours, they colluded with a partner rental company and charged my credit card USD $1,000.00 for a 2 day rental. Criminal!2.0 Mediocre
Feb 2017
Cons:
The reservation was booked on Kayak.com for approximately USD $144 for 2 days. Upon arrival they claimed to have absolutely no inventory, then, after waiting ~2 hours, they colluded with a partner rental company and charged my credit card USD $1,000.00 for a 2 day rental. Criminal!One location in Alajuela
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4.4 Okay
Mar 2019
Cons:
Car rate with Insurance is a RIP. Spent more on car rental than hotel for a week.3.2 Mediocre
Feb 2019
Cons:
Knowing that insurance for three weeks would cost $1,500 and that I needed letters from my insurance company and credit card company to verify insurance would have been honest. I was very unhappy to learn this at the counter after a day of traveling. Dishonest practice.2.0 Mediocre
Dec 2018
Pros:
NothingCons:
Paid $800+ for 5 days, but when I stated the riding, the ride was really bad. Still choose to use it for 5 days. During 5th day driving down from Irazu Volcano, the break failed suddenly.. Holding the hand break and pressing break pedal didn't stop the car. To avoid life threatening accident, I had to hit a post to stop the car. Still wife is suffering with pain. When I called Payless to report the incident, amazed to know that no question about if the passengers are ok.. After 2:45 hours got a replacement car, with dirty smell from the rear side. After reaching the payless rental place to return the call, when I explained these incidents, their reaction was the worst, it's almost like who cares if the break failed or the replacement call smelled.. Will find out the options to take action. Don't rent from Payless if you are going to Costa Rica.6.0 Good
Dec 2017
Pros:
Good customer service.Cons:
Windshield wipers were useless. Interior light was broken. Had to lock and unlock car with the key ie the key buttons were broken or battery was dead.6.0 Good
Jun 2017
Pros:
Availability of vehicles on hand and excellent customer service.Cons:
The cost that was presented during the online booking process did not remotely come close to the actual cost during the car rental pickup. I ended up paying close to $1,000 overall. Also, I paid for full coverage for car insurance online as part of the online booking process so it can be ready upon pickup. But Payless did not honor the online car insurance purchase and therefore in order to finalize the car rental transaction with Payless I had to purchase their car insurance. Although Payless provided great service and had excellent cars for rent I did not appreciate the blatant disparities in cost and having to purchase 2 full coverage car insurances. I don't see myself renting from Payless again.7.2 Good
Jun 2017
Cons:
The Costa Rican mandatory insurance was not included in part of the cost. Also, the brakes were very spongy, forcing me to use the emergency brakes down steep hills.EC Rent a Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Alajuela
Target Car Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Alajuela
FlexWays
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Alajuela
GREEN MOTION
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Alajuela
keddy by Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Alajuela
Move Mee
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Alajuela
Locations in Alajuela
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NextCar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Alajuela
Locations in Alajuela
600 meters East of the Airport
+506 7004 0090
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No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Alajuela
Locations in Alajuela
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Most popular car type | Mini |
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