Car rental at Catania Fontanarossa Airport

Cons: Could have been a little friendlier and explain more nicely. The charged me twice the rate of the insurance and whatever budget office told me in the us didn’t Applied in the airport. They could have been more Accommodated and helpful

Cons: Waited in line about 3 hour, and then, budget manager, simply deceived me, twice, hidding taxes, fees and surchages and misled me on payment saying that this twice big amount is not a rental cost, but only an insurance deposit for the duration of the car rental.

Cons: The chaos of Catania airport. There were a gazillion people there. The price was substantially more than I had expected to pay and the car was much larger as well (a real van!) which made driving in some areas a bit stressful.

Cons: Having rented many cars in the US, this was by far the slowest and overly complicated experience. It took over an hour and a half from arriving at the desk to finally receive car. They would only let the person who's name is on the reservation be the primary driver and pay for the car. Once I explained I made the reservation for my father who was standing with me with a valid driver's license and I would not be driving, they finally added him as a secondary driver for a $250 euro fee (which we got down to $125 and just accepted because we just wanted to get out of there). She kept taking the time to upsell us and not tell us the price impact until asked. Overall, it was just an extremely painful and slow process to just receive a car I had reserved weeks prior. I will not be returning or recommending Budget for future car rental needs in Catania.

You fool me.

Pros: The car was new.

Cons: You show me a picture with sedan (with small letters you write smart four for) but I got an Yaris.