Hotel Cristal & Spa

The airconditioner was broken in our room for the duration of our stay. One of the staff was rude and refused us room service. Travelling with a baby, it was quite uncomfortable. Our view was the back of some other hotel so pretty rubbish. Also our room was not cleaned the first day and our bins not cleared for 2 days. There was nothing 4 star about the property.

The airconditioner was broken in our room for the duration of our stay. One of the staff was rude and refused us room service. Travelling with a baby, it was quite uncomfortable. Our view was the back of some other hotel so pretty rubbish. Also our room was not cleaned the first day and our bins not cleared for 2 days. There was nothing 4 star about the property.

The rooms were very clean. I like the spa on the 7th floor.

There was a lot of noise from the air conditioner unit as the main AC ducts were running next to my room. The rooms overlooking parking lot are the worst due to AC noise. Also, the main AC motor fan was located right outside my window. It created a lot of noise and vibration. It was very hard to fall asleep due to noise and vibration from AC unit. I asked the hotel staff to change the room several time but the answer was always "no". Although, other rooms on the quite side of the hotel were available every day as people were checking out. The water in the sink was not draining and the sink was always dirty and discussing. It was only fixed on the last day of my stay. Also, air conditioner in the room fail to work and wasn't fixed after I asked them. I was sleeping in the hot room for few days?