Prices are in New Zealand Dollars.

Paradisus Cancún

Boulevard Kukulkan Km 16.5, 77500 Cancún, Quintana Roo, Mexico
+52 998 881 1100

Cheapest
rate per night

8.5

Excellent
based on 4,460 reviews
Paradisus Cancún - Cancún, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
TripAdvisor $301
Melia $301
KAYAK $335
TripAdvisor
Melia
KAYAK

Good to know

Distance to city centre 10.0 km
Location rating 8.3
Nearest airport Cancun
Distance to airport 12.1 km

Rooms

Check-in
Check-out

King rooms

$666+

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Bed type
Provider
Nightly base price
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King bed
$1,912 per night
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King bed
$666 per night
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King bed
$835 per night
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King bed
$838 per night
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King bed
$848 per night

Executive rooms

$1,053+

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Bed type
Provider
Nightly base price
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Unknown
$1,053 per night

Standard rooms

$406+

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Bed type
Provider
Nightly base price
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Unknown
$406 per night
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Unknown
$444 per night
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Unknown
$452 per night
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Unknown
$497 per night
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Unknown
$524 per night
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Unknown
$599 per night

Deluxe rooms

$542+

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Bed type
Provider
Nightly base price
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Unknown
$542 per night

Premium rooms

$467+

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Bed type
Provider
Nightly base price
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Unknown
$467 per night
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Unknown
$494 per night
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Unknown
$710 per night
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Unknown
$775 per night
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Unknown
$800 per night
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Unknown
$804 per night
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Unknown
$840 per night
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Unknown
$893 per night
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Unknown
$893 per night

Reviews

Pros

Cons

Traveller rating

96
24
12
2
1

Time of year

Traveller type

Show reviews that mention

+
beach access in 26 reviews
beautiful hotel in 43 reviews
different areas in 3 reviews
food is good in 61 reviews
great place in 19 reviews
great staff in 66 reviews
maze like in 6 reviews
misters in 3 reviews
ocean view in 26 reviews
pics on booking in 3 reviews
room service in 29 reviews
second time in 16 reviews
suite room in 42 reviews
swimming pool in 28 reviews
time share in 3 reviews
variety of restaurants in 3 reviews
  • Excellent
    Oct 2019
    9.2

    Restaurants, swm pool, bars, good and more.

    The gym. Need more space and machines. More shows too.

  • Excellent
    Oct 2019
    9.2

    Pothos everywhere! Sensory architecture. Ocean front, many pools to choose from, each pyramid is scented differently, spa is fantastic, massage was incredible, all staff is kind and attentive. Maria in Royal is very sweet and did lots of extras for our anniversary, Orlando in the Royal restaurants is a fellow rocker and always went out of his way to say hi to us everywhere. Ramon and Cesar are notable staff as well. The restaurant Tempo (not included) is the best meal we’ve ever had. Royal service has its own bar and buffet, we started and ended there many times. Lots of information and help everywhere. They will call cabs for you super easily (there within 2min) and R2 bus up and down the strip and downtown is right outside, frequent and cheap (12 pesos pp). Nobody trying to sell tours, photos, etc in Royal Service- just in the main areas

    Pyramids can be confusing to get around at times. Floor 1 in main buildings connects to floor 2 in royal and we messed that up the first few days. Meliá Circle salespeople (they say its not a timeshare but it is) are kind but it takes up 3 hours when they tell you 90min. Harder pressure when you say no to joining but that’s how it goes- we were offered perks for sitting through presentation and got a huge plate of lobster and shrimp, plus a discount on massages though. Once you get that pink bracelet showing that you sat through the pitch, nobody tries selling you anything anymore. Spent about another $600 USD in tips to staff in 7 days because everyone IS so helpful and tending to your needs at all times but it made it that much more expensive than anticipated. I guess you don’t have to tip but it seems unethical not to.

  • Excellent
    Oct 2019
    8.3

    Great setting and rooms, just renewed

    The main buffet was really hoy did not have air conditioning

  • Good
    Sep 2019
    7.1

    hotel was located in a good place. it is a big hotel and feels grand as you walk in. the room was clean and very fresh look to it. we have ocean view room with balcony and loved it. Blue Agave restaurant customer service was really good. I don't drink alcohol but non-alcoholic service by the pool was really good. pool was awesome as well.

    1. check in process took longer than expected. We arrive a day late due to flight cancelation and still didn't get the room for about an hr. after our arrival. 2. Customer service - other than Blue Agave restaurant was terrible. This was an all inclusive resort but I felt like they were doing me a favor when it comes to service sit down and serve restaurants. 3. elevator carpet had a very mushy smelliness to it. 4. Melia tries to sell you their membership program for 90 mins in return for either a free massage and 3n/4d future stay. I DO NOT RECOMMEND you to take that presentation. I hate to feel pressured...a simple NO should be sufficient but they try to keep selling with 3 different people.

  • Excellent
    Sep 2019
    10.0

    We absolutely enjoyed all the amenities and services provided. Their staff members are accommodating and friendly. The adult only side of the hotel was enjoyable and relaxing. Their pool and beach fronts are well maintained and easily accessible. The food options and restaurants are nice. Our butler (Rode) was amazing. Their rooms are comfy and spacious. This was our first stay and experience at their property and will definitely come back again.

    A couple of their restaurants (Market Grill, Bana) were very hot, making it very uncomfortable and difficult to enjoy our food and relax.

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About

Overview

Paradisus Cancún is an all-inclusive resort that offers a relaxed atmosphere for couples, families and business travelers. Guests are invited to stay in one of the gorgeous suites, all of which feature high-end finishings, marble floors, a warm and comforting color pallet, stunning views and luxurious bedding.

The resort itself offers a rich assortment of amenities which visitors are encouraged to take advantage of and enjoy throughout their stay. It has a Kids Zone, non-motorized watersports, more than five dining options, a beautiful 18-hole golf course, live entertainment, and a swim-up bar. Additionally, being situated right on the water makes Paradisus Cancún the ideal spot for visitors of all ages to swim in the crystal clear ocean, explore all that the underwater world has to offer, and make memories.

Paradisus Cancún offers nine restaurants and five bars, all of which offer a unique menu. Guests can dine at the Tempo Restaurant, the Fuego Restaurant, the Market Grill, the Blue Agave, and the Avenue Bar. All dishes served at the resort are prepared with freshly caught seafood, seasonal produce, and top of the line ingredients.

Thanks to its wonderful weather and amazing scenery, Paradisus Cancún has become a popular location for destination weddings of all sizes. The on-site event planner works closely with couples from all over the world to help couples in creating a fully customized wedding day that will exceed all of their wishes. The resort also hosts conventions, galas, and business meetings.

There are plenty of sights, attractions, and places to shop nearby Paradisus Cancún. Visitors can enjoy the Majagua Fishing & Tours, La Gran Rueda Cancun, Plaza la Fiesta, and the Scorpion's Temple.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.5 Excellent

based on 4,460 reviews

8.4

WiFi

8.3

Location

6.8

Food

6.4

Room

Things to know

  • Nice building
  • Friendly service

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Parking
Fitness centre
Free Wi-Fi
ATM on-site
Babysitting or child care
Business centre
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Game room
Spa
Outdoor pool
Snorkelling
No smoking
Restaurant
Bar/Lounge
Beauty salon
Tennis
Air-conditioned
24-hour front desk
Night club
Safe
Sauna
Airport Shuttle (Surcharge)
Playground
Designated smoking area
Storage available
Terrace/Patio
Lift
Massage
Child pool
Express check out
Hairdryer
Complimentary breakfast
Coffee shop
Pets not allowed
Wedding services
Linens
Towels
Cable or satellite TV
Disabled access
Soap and shampoo provided
Laundry facilities
Hot tub
Private beach

FAQs when booking at Paradisus Cancún

Does Paradisus Cancun offer any special services for couples on honeymoon?
Guests choosing to celebrate their honeymoon at Paradisus Cancun can choose from several romantic packages. The "Charm" package features a romantic breakfast in bed, a private three-course dinner followed by an in-room set up of chilled champagne and rose petals, a 25m couple’s massage, discount on spa services and late checkout subject to availability. The "Passion" package includes all these elements plus a complimentary fruit platter and bottle of sparkling wine, a scented bubble bath and use of an in-house sound system during your romantic dinner.
Are there any adults-only areas at Paradisus Cancun?
Booking one of the Royal Service rooms at Paradisus Cancun will give you exclusive access to some of the adults-only areas of the hotel, including a separate pool, reserved beach area, restaurant, service lounge and library. Other benefits of this service include a butler, luggage packing assistance, and in-room touches like aromatherapy, newspaper delivery and nightly turndown. Whether you have booked the Royal Service or not, several of the resort bars are also adults-only areas, including Blue Agave and Coco’s Beach Club.
What is the fastest way to get to Paradisus Cancun from the airport?
The hotel is located a 15-20m drive from Cancun Airport, so you can choose to pick up a rental car or take a taxi. A taxi will probably cost around 660-750 MXN (35-40 USD) if you opt for a prepaid service. Some companies also offer shared shuttles with a waiting time of around 20m and rates as low as 225 MXN (12 USD) per person.
What kinds of activities are on offer at Paradisus Cancun?
There are many on-site activities offered at the hotel, with a program that changes regularly to keep guests constantly entertained. Options during your stay may include the likes of a tequila tasting, sushi-making workshop or wine tasting. If you’re looking to stay a bit more active on vacation, check out the range of yoga, boot camp, spinning and Pilates classes or book a personal trainer for some dedicated beachside workout sessions.
What is the best room at Paradisus Cancun for families?
Families can ensure they have a great time on vacation by booking one of the Family Concierge suites or junior suites, which come with views of the lagoon or ocean and, in some cases, a private terrace and separate bedrooms. All suites at Paradisus Cancun in the Family Concierge category include access to a personalized concierge service and in-room benefits such as children’s beach kits, slippers, drinks, bathrobes, bathroom amenities and pillows, an activities menu, a Playstation upon request, and a turndown service with milk and cookies.
Is it possible to arrange early check-in at Paradisus Cancun?
Early check-in may be granted subject to availability, but even if your room isn’t ready when you arrive, you can still ask to check in and start using the resort amenities while you wait.
Is any live music on offer at Paradisus Cancun?
Yes, live music is on offer at the hotel on some evenings – check with the front desk to find out what’s on during your stay. For those looking for modern beats in a contemporary setting, the Red Lounge is the place to head to for exciting DJ sets every night of the week. (Prices checked 05/04/19).

Photos

Paradisus Cancún - Cancún - Building All photos (35)
Paradisus Cancún - Cancún - Banquet hall Banquets (1)
Paradisus Cancún - Cancún - Bar Bar (2)
Paradisus Cancún - Cancún - Beach Beach (3)
Paradisus Cancún - Cancún - Bedroom Bedroom (3)

Location

Most popular landmarks

  • Museo Maya de Cancun 1.4 km
  • Kukulcan Plaza 2.2 km
  • Playa Marlin 2.4 km
  • Playa Delfines 2.7 km
  • El Rey Ruins 2.8 km
  • Acuario Interactivo 3 km

Cancún travel guide

Learn about Cancún on KAYAK

Getting Around

Cancun 12.1 km
Playa Del Carmen 60.5 km

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