Prices are in New Zealand Dollars.

Hard Rock Hotel Cancun

Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
+52 998 881 3600

Cheapest
rate per night

8.3

Excellent
based on 569 reviews
Hard Rock Hotel Cancun - Cancún, Quintana Roo, Mexico
Wed 2/12
-
Thu 3/12
Compare vs KAYAK |

Provider Nightly total
Snaptravel $27
KAYAK $96
TripAdvisor $190
Snaptravel
KAYAK
TripAdvisor

Good to know

Value for money

7.6

Distance to city centre

9.5 km

Location rating

8.9

Nearest airport

Cancún

Distance to airport

12.5 km

Rooms

Wed 2/12
Thu 3/12

Deluxe rooms

$27+

Bed type
Provider
Total stay + taxes & fees
Unknown
$27
King bed
$96
Unknown
$367
Unknown
$368
Unknown
$388
Unknown
$390
Unknown
$391
Unknown
$397
Unknown
$397
Unknown
$400
Unknown
$406
Unknown
$415
Unknown
$420
Unknown
$420
Unknown
$420
Double bed
$427
Double bed
$441
Double bed
$441
Double bed
$443
Double bed
$443
Unknown
$470
Unknown
$492
King bed
$547

King rooms

$380+

Bed type
Provider
Total stay + taxes & fees
Unknown
$380
Unknown
$439
Unknown
$466

Standard rooms

$376+

Bed type
Provider
Total stay + taxes & fees
Unknown
$376
Unknown
$376

Reviews

Pros

Cons

Traveller rating

119
27
13
8
9

Time of year

Traveller type

Show reviews that mention

+
  • Okay
    Feb 2018
    4.8

    Resort Credit

    I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

    I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

  • Excellent
    Nov 2017
    9.1

    Beautiful hotel

    Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

    The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

  • Good
    Nov 2016
    8.0

    Great trip very clean

    Friendly stay all inclusive w 24 hour room service

    The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

  • Excellent
    Oct 2016
    10.0

    Beautiful paradise

    This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

    It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

  • Excellent
    Aug 2016
    10.0

    Food, spa and pool

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About

Overview

The Hard Rock Hotel Cancun offers guests a relaxing and scenic all-inclusive experience for singles, couples, and families. The hotel is hip and modern, with a full range of amenities and activities to ensure that guests are never bored.

The hotel offers a wide selection of accommodations that will suit parties of all sizes. Each room comes with a double Hydro-Spa tub, a private balcony, a mini bar, flat LCD TVs with satellite access, a Bluetooth-enabled clock radio, and the hotel’s Rock Spa brand of amenities. Other special hotel features include a top-shelf, in-room liquor dispenser, room service, unlimited access to the golf course, fitness center, pool and beachside services, free Wi-Fi, and unlimited phone calls to the continental U.S. and Canada.

All packages are all-inclusive, meaning that guests have 24/7 access to food, cocktails, and in-room drinks. There are nine world-class restaurants that guests can choose from including Zen for Asian-inspired fine dining, Ciao for internationally inspired breakfast and Italian cuisine, or Ipanema, which serves the Caribbean and authentic Brazilian food. There are also other delis and cafes that offer a variety of casual dining experiences.

The Hard Rock Hotel Cancun makes it easy for guests to relax with several pools and a full on-site spa. Guests can take advantage of massages, facials, body treatments, and other techniques that will rejuvenate the mind, body, and soul. The hotel has a lagoon-style pool, water sports activities, swim-up bars, and three outdoor Hydro-Spa tubs. Guests can also experience local cultural attractions like Chichen Itza, Tulum Express, swimming with dolphins, jungle tours, and scuba diving.

The Hard Rock Hotel Cancun offers guests a rock star experience without the hassle. Beautifully situated along the beach, this hotel strives to provide something for everyone.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.3 Excellent

based on 569 reviews

8.7

Cleanliness

8.7

Comfort

8.6

Staff

7.5

Value for money

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

ATM on-site
Babysitting or child care
Business centre
Wake-up service
Wi-Fi available in all areas
Internet
Daily housekeeping
Fax/photocopying
Family rooms
Concierge service
Entertainment staff
Currency exchange on-site
Gift shop
Hammam (Turkish bath)
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Free toiletries
Shoeshine
Shops (on site)
Room service
Heating
Tour desk
Bicycle hire
Hypoallergenic
Hypoallergenic pillow
Game room
Golf
Spa
Hot tub
Interconnected room(s) available
Child pool
iPhone dock
Aerobics
Outdoor pool
Evening entertainment
Kids meals
No smoking
Lake view
Restaurant
Bar/Lounge
Beauty salon
Laptop safe
Express check out
Parking
Hairdryer
Xbox 360 (gaming console)
Fitness centre
Tennis
Cable or satellite TV
Karaoke
Kids' club
Air-conditioned
Newspapers
Non-feather pillow
Airport shuttle (surcharge)
Complimentary breakfast
Pets not allowed
Table tennis
Pool with a view
Pool table
Private beach
Bathrobe
Private bathroom
Garden
24-hour front desk
Private entrance
Storage available
Free valet parking
Spa and wellness centre
Wedding services
Free Wi-Fi
Ticket service
Terrace/Patio
Disabled access
Beach towels
Towels
Safety deposit box
Sea view
Lift
Massage
Shampoo
Pool bar
Shared lounge/TV area
Shower
24-hour check-in
Shower cap
Slippers
Snack bar
Socket near the bed
Sofa
Sofa bed
Allergy-free room
Balcony
Bathtub
Spa bath
Body soap
Bottle of water
Telephone
CD player
Toilet
Toilet paper
Sauna
Coffee machine
Tumble dryer
TV
Conditioner
Dining area
VIP room facilities
Dining table
Walk-in shower
Wardrobe or closet
DVD player

FAQs when booking at Hard Rock Hotel Cancun

Does the Hard Rock Hotel Cancun offer any sports activities for guests?

What kid-friendly activities does the Hard Rock Hotel Cancun have?

Does the Hard Rock Hotel Cancun offer any particularly special activities?

What is the best way to travel from Cancun International Airport to the Hard Rock Hotel Cancun?

Does the Hard Rock Hotel Cancun offer any honeymoon amenities?

Where is Hard Rock Hotel Cancun located?

When is check-in time and check-out time at Hard Rock Hotel Cancun?

Does Hard Rock Hotel Cancun offer free Wi-Fi?

Does Hard Rock Hotel Cancun offer free parking?

Does Hard Rock Hotel Cancun offer free airport shuttle service?

How far is Hard Rock Hotel Cancun from the airport?

Can you bring pets to Hard Rock Hotel Cancun?

Does Hard Rock Hotel Cancun have a pool?

Photos

All photos (35)
Building (3)
Bedroom (6)
Bar (2)
Pool (3)

Location

Most popular landmarks

  • Kukulcan Plaza 1.5 km
  • Playa Marlin 1.7 km
  • Museo Maya de Cancun 2.1 km
  • Acuario Interactivo 2.3 km
  • Playa Delfines 3.3 km
  • El Rey Ruins 3.5 km

Cancún travel guide

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