Hard Rock Hotel Cancun

5 stars
Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
+52 998 881 3600
7.8
Good
based on 1373 reviews
1,373 reviews
Wed 13/5
-
Thu 14/5
2 guests, 1 room
Deals from
$519
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room
$519
Standard Room
$627
Classic room
$692
79 more Hard Rock Hotel Cancun deals
79 more Hard Rock Hotel Cancun deals
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Lounge
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Restaurant
Attractions
Balcony
Balcony
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Beach
Lobby
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Restaurant
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Other
Beach
Conference room
Other
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Lobby
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Photos of Hard Rock Hotel Cancun
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Located in Cancun's Hotel Zone, this beachfront resort overlooks the Caribbean Sea. With multiple pools, swim-up bars, lounges, and restaurants, guests can enjoy diverse culinary experiences. The resort's chefs offer a range of cuisines, from International and Mexican to Asian, Italian, and Steakhouse options. Spacious rooms and suites boast amenities such as double hydro spa tubs and private balconies with stunning ocean views. Guests can also explore local attractions, including the pre-Columbian city of Tulum, jungle tours, and snorkeling excursions, or simply relax and enjoy the sunset.
7.8
Good rating
Based on 1,373 verified guest reviews

Latest deals for Hard Rock Hotel Cancun

Wed 13/5
-
Thu 14/5
Standard Room
No inclusions
bed type unknown
$627
nightly with VAT
No inclusions
bed type unknown
$828
nightly with VAT
No inclusions
bed type unknown
$841
nightly with VAT
King room
No inclusions
bed type unknown
$699
nightly with VAT
No inclusions
bed type unknown
$764
nightly with VAT
No inclusions
1 king bed
$812
nightly with VAT
Deluxe room
No inclusions
bed type unknown
$519
nightly with VAT
No inclusions
bed type unknown
$569
nightly with VAT
No inclusions
bed type unknown
$576
nightly with VAT
Double room
No inclusions
bed type unknown
$711
nightly with VAT
No inclusions
bed type unknown
$747
nightly with VAT
No inclusions
bed type unknown
$756
nightly with VAT
Classic room
No inclusions
1 king bed
$692
nightly with VAT
No inclusions
bed type unknown
$744
nightly with VAT
No inclusions
bed type unknown
$811
nightly with VAT
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.

Amenities at Hard Rock Hotel Cancun

  • Private beach
  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Valet parking
  • Free parking

Services and conveniences

  • ATM on-site
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • 24-hour front desk
  • Bottle of water

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Pool and spa

  • Infinity pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Pool with a view
  • Private pool
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Things to do

  • Gift shop
  • Game room
  • Golf
  • Evening entertainment
  • Beauty salon
  • Karaoke
  • Table tennis
  • Pool table
  • Basketball court
  • Shopping

Family friendly

  • Cribs available
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Babysitting/child care services (surcharge)
  • Playground

Accessibility and suitability

  • Designated smoking area
  • Non-smoking rooms available
  • Pets allowed on request. Charges may apply.
  • Disabled access
  • Lift
  • Accessible by lift
  • Accessible parking
  • Toilet with grab rails

General

  • Family rooms
  • Interconnected room(s) available
  • Lockers
  • Storage available
  • Sea view
  • Slippers
  • Sofa
  • Telephone

Bathroom

  • Higher-level toilet
  • Hairdryer
  • Private bathroom
  • Shower
  • Shower cap
  • Bathtub
  • Toilet paper

Dining

  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)
  • Valet parking

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit

Laundry

  • Ironing service
  • Trouser press
  • Iron and ironing board

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV

Fitness

  • Fitness centre
  • Tennis

Bedroom

  • Wardrobe or closet

Workspace

  • Laptop safe

Reviews of Hard Rock Hotel Cancun

7.8
Good
1373 verified ratings
Wonderful
687
Very good
208
Good
169
Okay
94
Fair
61
Mediocre
40
Poor
114

Summary of reviews

Guests say
Guests frequently praised the hotel's prime location, pleasant ambiance, and attentive staff, especially in restaurants and recreational areas. Positive remarks were made about the beach, food quality in some restaurants, and the variety of amenities including bars and entertainment. However, many guests expressed dissatisfaction with cleanliness, room maintenance, and service inconsistencies, particularly regarding staff attitude and the push for membership sales. Issues with room comfort, outdated facilities, and reservation systems were also noted. Overall, the hotel offers a good location and atmosphere but needs improvements in service and upkeep.
AI-generated from customer reviews
Location8.5 out of 10
Bed Comfort3.5 out of 10
Room Size3 out of 10
Service2 out of 10
Cleanliness1.5 out of 10
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All reviews

4.8
Mediocre
Anonymous, Feb 2018
Pros (+) I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Cons (-) I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use ...
Read more
9.1
Wonderful
Grasielli, Nov 2017
Pros (+) Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Cons (-) The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you h...
Read more
8.0
Very good
Anonymous, Nov 2016
Pros (+) Friendly stay all inclusive w 24 hour room service
Cons (-) The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
10
Wonderful
Rocco, Oct 2016
Pros (+) This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options availab...
Cons (-) It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Read more
10
Wonderful
Anonymous, Aug 2016
Pros (+) Food, spa and pool

Location

Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo

What's nearby

  • Spa at The Royal Sands1 km
  • Kukulcan Plaza1.5 km
  • La Isla Shopping Mall2.4 km
  • Iberostar Cancun Peninsula Convention Centre2.7 km
  • Iberostar Golf Club Cancun2.9 km
  • Playa Delfines3.3 km
  • El Rey Ruins3.5 km
  • Cancun Golf Club at Pok Ta Pok5.1 km
  • Hard Rock Cafe Cancun5.4 km
  • CoCo Bongo Cancun5.4 km
  • Cancun Convention Center5.6 km
  • Poliforum Benito Juarez6.8 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Hard Rock Hotel Cancun

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Hard Rock Hotel Cancun

  • How long should you stay at Hard Rock Hotel Cancun? KAYAK users usually book their rooms here for 8 days.

FAQs when booking at Hard Rock Hotel Cancun

  • Does the Hard Rock Hotel Cancun offer any sports activities for guests?

    In addition to basketball and volleyball courts, the Hard Rock Hotel Cancun has billiards and ping pong tables that are located throughout the hotel’s property. Guests can also partake in fitness classes for free, with some examples including yoga, Pilates, spinning, and muscle strengthening courses that focus on abs and glutes. Additionally, there are several trails that are ideal to go for a walk, jog, or bike ride.

  • What kid-friendly activities does the Hard Rock Hotel Cancun have?

    The Hard Rock Hotel Cancun has the Hard Rock Roxity Kids Club, a fun play area where children can make friends, partake in activities and games, do arts and crafts, and play music. The club often hosts themed days, with an example being the Battle of the Bands, where kids can play games such as Guitar Hero, and participate in both karaoke competitions and a talent show. Guests can also purchase playtime packages that average at around 5,480 MXN (288 USD) per child, with amenities including babysitting, a toy kit, and complimentary gifts, such as a waterproof camera.

  • Does the Hard Rock Hotel Cancun offer any particularly special activities?

    For those that enjoy music, make sure to rent one of the 20 Fender guitars that are offered at the Hard Rock Hotel Cancun. The guitar of your choice will be directly delivered to your hotel room along with a pair of headphones, and you can watch video lessons on your room’s television to learn how to play some new songs. There are also a series of playlists that you can listen to and play along with from the sound system in your room, and a variety of genres and artists are offered.

  • What is the best way to travel from Cancun International Airport to the Hard Rock Hotel Cancun?

    If you will be flying into Cancun International Airport, the easiest way to travel to the Hard Rock Hotel Cancun will be by renting a car, taking a taxi from the airport, or booking a private transportation service. Depending on which route you will be taking, the drive should only be 15 to 20m. If you plan on taking a taxi from outside of the airport’s Arrivals terminal, the fare will be around 575 MXN (approximately 30 USD), while a private transportation service will be closer to 765 MXN (approximately 40 USD) each way.

  • Does the Hard Rock Hotel Cancun offer any honeymoon amenities?

    Planning on celebrating your honeymoon at the Hard Rock Hotel Cancun? If you request the complimentary honeymoon package within 48h before arriving at the hotel, you will be provided with several free amenities, including a small cake, a bottle of sparkling wine, a private and romantic honeymoon dinner, and in-room breakfast during your stay. There are also several other honeymoon packages that are offered for an additional fee, and they provide extra perks like chocolate-covered strawberries, matching honeymoon t-shirts, bathrobes, slippers, a complimentary excursion for two, and a couple’s massage at the Rock Spa.(Prices checked 09/05/19).

  • Where is Hard Rock Hotel Cancun located?

    Hard Rock Hotel Cancun is located at Blvd Kukulcan KM 14.5, Hotel Zone in Hotel Zone, 9.5 km from the centre of Cancún. Spa at The Royal Sands is the closest landmark to Hard Rock Hotel Cancun.

  • When is check-in time and check-out time at Hard Rock Hotel Cancun?

    Check-in time is 15:00 and check-out time is 12:00 at Hard Rock Hotel Cancun.

  • Does Hard Rock Hotel Cancun offer free Wi-Fi?

    Yes, Hard Rock Hotel Cancun offers free Wi-Fi.

  • Does Hard Rock Hotel Cancun offer free parking?

    Yes, Hard Rock Hotel Cancun offers free parking.

  • How far is Hard Rock Hotel Cancun from the airport?

    Hard Rock Hotel Cancun is 12.5 km from Cancun. Hard Rock Hotel Cancun is 65.9 km from Cozumel.

  • Does Hard Rock Hotel Cancun have a pool?

    Yes, Hard Rock Hotel Cancun has a pool on-site.

  • How does KAYAK find such great Hard Rock Hotel Cancun hotel deals?

    KAYAK scours the web for all room deals available at Hard Rock Hotel Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hard Rock Hotel Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hard Rock Hotel Cancun.

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5-star hotel
33% cheaper
Sandos Cancun
7.7 Good (519 reviews)0.24 kmPrivate beach, snorkelling, Outdoor pool$457+
5-star hotel
28% cheaperKempinski Hotel Cancún9.1 Excellent (744 reviews)0.52 kmPrivate beach, snorkelling, Outdoor pool$488+
5-star hotel
14% cheaperSecrets The Vine Cancun8.6 Excellent (1,473 reviews)0.11 kmPrivate beach, no minors, snorkelling$586+
5-star hotel
Paradisus Cancún7.8 Good (816 reviews)0.7 kmPrivate beach, snorkelling, Outdoor pool$821+

Most recommended

See most recommended stays in Cancún
5-star hotel
28% cheaperKempinski Hotel Cancún9.1 Excellent (744 reviews)0.52 kmPrivate beach, snorkelling, Outdoor pool$488+
5-star hotel
14% cheaperSecrets The Vine Cancun8.6 Excellent (1,473 reviews)0.11 kmPrivate beach, no minors, snorkelling$586+
5-star hotel
Paradisus Cancún7.8 Good (816 reviews)0.7 kmPrivate beach, snorkelling, Outdoor pool$821+
5-star hotel
33% cheaper
Sandos Cancun
7.7 Good (519 reviews)0.24 kmPrivate beach, snorkelling, Outdoor pool$457+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7.5
9.5 km
Cancun
12.5 km

Everything you need to know for your stay in Cancún