Guest reviews
Overall rating
6.9
Good
Based on 92 reviews
Cleanliness
6.9
Comfort
6.9
Pick-up/Drop-off
6.8
Value for money
6.9
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
14
9
9
10
9
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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7.6
Pros: easy drop off
Cons: the price should have been what it was quoted on line
review from
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3.6
Pros: It wasnt a good experience, the would take 1000$ deposite for the car. I didnt became the car i bookt And finaly i paid 760$ instad 360$ thats a joke. Never book budget again
review from
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2.0
Cons: The women at the counter were rude, the vehicle which was supposed to be a full size was a small SUV, ended up not taken the car and going to Avis
review from
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6.0
Pros: The service was ok
Cons: The car could of been much newer.
review from
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2.0
Pros: Staff is slow and unresponsive.
Cons: Outrageously rude staff. They gave me the car with only 3/8 of a tank of fuel. When I returned it with 1/4 tank I expected the refueling rate to be higher than at a gas station, but they charged a 300% mark up— $27 for 1/8 of a tank. Rep told me that my business wasn’t her money so she didn’t care.
review from
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6.4
Cons: No gas in car. Need to have full tank of gas at pick up.
review from
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9.6
Pros: Friendly helpful staff
Cons: Slow service and a long walk to get the rental car.
review from
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9.2
Pros: Made a mistake when booking and had set to pick up the car at the airport instead of closer to my hotel, but got in touch with them the day before and they moved it without any issues. During pick up the car had some damage but all dents were marked properly, everything went fine on delivery
Cons: They place a hold of $1000 on your card when you are picking up the car with them. I was expecting a hold but maybe not that much. They explain everything when you're signing the contracts, but be warned anyway
review from
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10.0
Cons: Had to leave a thousand dollar deposit when I chose to use my own insurance coverage!
review from
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2.4
Pros: Staff was friendly.
Cons: The car was poorly cleaned (sand, cups) , incredibly old car for the price, all-paper system took forever to check in. They in fact lost the paper showing how the car was maintained as well, so I had to go through an extensive process with that. Overall incredibly disappointed and in fact angry.
review from
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2.0
Pros: I didn’t like anything! Car was really filthy and very scratched and dented inside and outside
Cons: Literally everything could have been better
review from
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2.0
DO NOT RENT FROM HERE! They are slow and understaffed.
Pros: Nothing. There was literally nothing to like. I had to scrap my whole itinerary.
Cons: Cruisers: DO NOT RENT FROM HERE! The wait time to rent is horrendous. But even worse is that wait time to return a car! I watched a guy wait 20 minutes to return a car. I had already waited quite a while when I gave up the possibility of renting and that poor return guy was still there. Everyone else: DO NOT RENT FROM HERE! They are slow and understaffed.
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