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10.0
It was all GreatReviewed 10 Jan 2023
review from![kayak]()
4.0
Counter agent and support staff were helpful and patient as we switched thru to the 3rd vehicle before we were able to leave 1:15 later. 1st small SUV had a near bald front left tire. I knew we were going to have it for weeks so that was not acceptable in Winter driving. 2nd small SUV had Tire Pressure Alert on. Did not want to deal with that for weeks. We would have taken it if the support staff could have defeated it with adding air, but they did not have the means to add air. 3rd vehicle was acceptable, but disappointing being the most econo-plain of the 3--Mitsubishi Outlander Sport.Reviewed 10 Jan 2023
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10.0
Fairly quick as there were several people ahead of me. Return was quick and easy. Overall, great experience.Reviewed 23 Oct 2022
review from![cheapflights]()
2.0
Waited one hour and 45 minutes for car to be available. Then key fob did not work. Finally, two hours later received a downgrade because it was the only vehicle available but was charged the same. Will never deal with Budget again!Reviewed 16 Oct 2022
review from![kayak]()
2.0
I rented a car with budget through Kayak. I picked the car up at GSP airport. The car itself was fine except it had a crack in the windshield upon pick up. The man at the pickup counter was nice and had me out the door faster than i'ver experienced with a rental car company. Now I see the HORRIBLE mistake with this. I arranged to drop the car off at the Atlanta airport, and when I arrived to the budget drop off they could not find my reservation in the system. He told me to take it to avis, that is was an avis rental. (Nope, its definitely a budget rental). I go to Avis and they say "no this is a budget rental, we can't take it". So I tell them the guy over there wont take it either and directed me here. I was then prompted to an empty counter, and I had to track down an employee to help. About 2 hours later I finally spoke with who I presume is a manger, and she could not help me other than to accept the car back into the companies inventory (Avis and Budget are apparently the same company). As it turns out, the man at GSP did not close out the rental on their end. I was directed to call the GSP airport back and speak with them to have them close it. I cannot get ahold of anyone at GSP or anywhere in customer service to resolve this issue. I have no clue what to do from here. No one will get back to me. This has been a horrible experience and I will never be renting from them again.Reviewed 19 Sep 2022
review from![kayak]()
6.0
The only issue I had was when I tried to change the pickup time due to a plane gettin late it was IMPOSSIBLE!!! I called so many different people and kept getting passed around with no help whatsoever. But the pickup went extremely well. The staff in Greenville/Spartanburg were extremely nice and helpful and that process went amazingly wellReviewed 20 Jul 2022
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8.0
Service was good and the car was comfortable to drive.Reviewed 20 May 2022
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2.0
The car leaked oil and we had to add oil along the way. The radio system didn’t work. The car wasn’t very clean and the outside had some dings and scratches.Reviewed 19 May 2022
review from![kayak]()
2.0
I rented through Priceline and was given a $219 total with taxes and fees. At the counter I added LDW for $35 a day for 2 days. (because I’ve been accused of rock chip in a windshield that almost cost me $1300.) First car I received had very bald tires. As in no tread lines at all on the inside bald. And they were cupped badly. I had to return that one and get another, which put me behind an hour on our trip. They said the printer was not working, so I was given no paperwork for the car. Returning the car I told them I filled it up less than a 1/4 mile away and had a picture on my phone of the dash with mileage and a full tank. I asked for a total price and was told $302. Again no paper receipt was given but they emailed it to me. However, I was in a parking garage and couldn’t get it on my phone. About 10 minutes after leaving the airport I checked my email and was billed $352. They added a fuel charge. Even though I specifically told them it was full. So I then check my credit card statement to see the charges and I had 3 pending for $419 each. $1258 and some change. I’ve had to call Budget/ Avis with gas receipt info to get this sorted out. Still waiting to see if that actually went through. My warning is take MANY pictures before and after renting. I should have stuck around and waited for the emailed receipt to come through and had them take a picture of their computer screen with my phone. I feel this is normal practice for them, so next time I’ll try a different agency. Good luck!Reviewed 9 May 2022
review from![kayak]()
10.0
Nice staff, quick process on both ends!Reviewed 19 Apr 2022
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2.0
They ripped me offReviewed 5 Apr 2022
review from![kayak]()
4.0
Office was poorly organized. No supervisor on site. Car provided was not what was reserved. Price differential for downgrade was minimal. Initial hill was calculated to be 3x what was reserved, even though the car was smaller than what I reserved. And the check out took about an hour by the time the desk processed the one customer that was ahead of me in line. Overall very poor.Reviewed 22 Feb 2022
review from![kayak]()