DoubleTree Suites by Hilton Boston - Cambridge

Reviews

Pros

"clean rooms, excellent service, nice restaurant" (in 9 reviews)

"Free shuttle to downtown is very convenient." (in 5 reviews)

"Clean, nice hotel!" (in 15 reviews)

Cons

"Terrible managing staff and night staff." (in 3 reviews)

"Contact this hotel and check the policy of safety deposit." (in 7 reviews)

Show reviews that mention

+

cambridge

charles river

downtown boston

murphy bed

harvard square

shuttle service

hot tub

pay for parking

rooftop bar

free cookies

indoor pool

staff were friendly

beautiful view

lots of space

coffee in the lobby

room was spacious

bit noisy

convenient location

hotel was very nice

Good

Oct 2018

7.7

Convenient hotel but service challenges

Hotel was convenient and a good value. Service at breakfast was excellent. I liked the layout of the room and blackout curtains. I liked the convenience of messaging the hotel prior to arrival to ask any questions about our stay.

Service at this hotel was very inconsistent, the concierge seemed more worried able it moving luggage than wanting to help people in line with their questions since he basically ignored us. We also had a challenge with getting extra towels from housekeeping, we requested them and they said they would bring them but they never arrived prior to our check out time. We also asked some questions prior to our arrival and not all were answered in a timely manner.
Excellent

Sep 2017

10.0

Wonderful 1 time at a DoubleTree Suite

The room, the location, the lobby area and service. I would go back and recommend to out of state family.

The view was amazing of the city and the service was great.
Mediocre

Apr 2017

3.7

Ill-designed for families

Some of the staff were helpful.

There are few rooms for families, and the rooms are not clearly described when checking in. We were even told by our travel agent that the suites all had sleeping for four, which she emailed us after speaking with the hotel. That turns out to be untrue. Only a handful of the suites can accommodate more than two. In our second room (during a 2-night stay), our HVAC unit burnt out and the hotel did not volunteer to help us move to a new room. Once they agreed to give us a new room, we had to ask for help moving, and then again we had to ask for help to set up two roll-away beds. At least one staff person was rude for no apparent reason.
Okay

Apr 2016

6.0

Could use some upgrades

Liked the staff, very accommodating and professional. The layout of the rooms really feels comfortable, less like a hotel. The location works for me because it's close to my daughter. Love the cookies.

Furniture in living room portion of room could use a good cleaning or update. It's a bit noisy, so if you like it very quiet, probably wouldn't work for you. Restaraunt menu selection is minimal also for the room service.
Mediocre

Feb 2016

4.0

Over charge for garage

Nothing

Over price for the room, no continental breakfast, area location was too busy ... Too expense hotel doesn't offer continatal breakfast for that price
Excellent

Nov 2015

10.0

Extremely helpful and friendly staff. 24 hour parking access.
Excellent

Oct 2015

10.0

Location, comfort and price

Was not told view from rooftop was only at night. Thought parking fee was high
Good

Jul 2015

7.4

Room rates are too high given the location

The rooms were spacious, view was great, beds were very comfortable.

Unbelievably expensive rate for the property. They charged me more than the maximum stated on the door in the room!! And then I had a $35 parking fee on top! (You're captive due to the location, which can be tricky to access off Soldiers Field Rd if you're driving.) could not get the TV to work, or the in room phone! For the price everything should be perfect!
Good

Oct 2014

8.0

Great stay overall

The hotel was very nice, staffordable were friendly and hedlpful, roooroom was great.

The iron in the room was pretty low quality and couMD donwith an upgrade. Also, it was much further from downtown Boston and publicensed transport than I thought It would be.
Excellent

Sep 2014

10.0

Print check in service. Love the room, comfortable.
Okay

Aug 2014

4.6

35 dollars for parking for one night. Hotel workers protesting at 7am woke us up. Staff unlocked our door and came in while we were still in bed.

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