Guest reviews
Overall rating
8.1
Excellent
Based on 100 reviews
Cleanliness
8.5
Comfort
8.3
Pick-up/Drop-off
7.9
Value for money
8.0
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
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4
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5
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customer service
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great car
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great experience
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10.0
Pros: Easy drop off, free upgrade, and friendly staff
review from
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10.0
Pros: Pick up and drop off were quick and convenient. It was a quick walk to the lot.
Cons: We liked the Honda CRV but the gas tank was small (12 gallons) for the amount of driving we did. We were stopping almost daily to fill up and in Alaska that requires some planning.
review from
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8.4
Pros: Staff friendly, drop off easy
Cons: Had to go out to the lot, do my own look over of the vehicle and then go all the way back to the terminal to turn in the existing damage sheet. Very annoying. Should have given me something that shows existing damage and to only come back if there is something additional. Or gone out with a worker.
review from
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10.0
Pros: Very friendly and helpful. Enjoyed the free upgrade.
Cons: Not sure.Excellent service,value
review from
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10.0
Cons: Don't make it to Fairbanks but I sure it will be good
review from
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2.0
Cons: When I checked in at the airport in Fairbanks, Alaska. I asked the desk if the vehicle had winter tires. The clerk said yes. I later found out after a skidding accident that the tires were not winter tires. Tony
review from
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10.0
Pros: Karen at the Avis desk in Fairbanks, Alaska was just phenomenal, we got to talk for a bit and the was the nicest. My rental was originally for 1 day, so the next I called to extend my rental and she totally remembered who I was, and again, so nice to talk to her.
Cons: Well, the gas tank was showing "full" but after driving only a few miles the tank went down, so it wasn't properly filled up, that's the only negative thing from my rental experience, but overall, it was great!
review from
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9.2
Pros: Got an upgrade as a really good price when I got to the counter, and after 18inches of snow I was really glad I did.
Cons: The seats were very stained but it was fine.
review from
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7.6
Cons: Custom service
review from
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5.6
Pros: The staff was friendly And did adjust the price due to the problems
Cons: The minivan we reserved they did not have. We had 6 people with luggage and had to settle for an SUV that could handle 5 people and some of our luggage the vehicle also had a cracked windshield. Luckily the family member we were visiting was able to pick up and return us to the airport
review from
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8.8
Pros: A smooth pick up and drop off process. I really liked the vehicle
Cons: The vehicle had been hastily cleaned and there were many greasy handprints and footprints on the passenger side dash. It also had been sprayed out, was dripping wet on the mats and underneath the plastic liner the carpet was soaked.
review from
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9.6
Pros: efficient staff both check out and check in
Cons: nothing
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