Guest reviews
Overall rating
8.4
Excellent
Based on 29 reviews
Cleanliness
8.8
Comfort
8.3
Pick-up/Drop-off
8.2
Value for money
8.3
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
11
0
2
0
2
Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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10.0
Pros: Cost 225 and staff
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10.0
Pros: Easy and fast pickup, friendly staff.
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9.6
Pros: Yes, easy pickup and drop off.
Cons: All was good.
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10.0
Pros: Great staff, great car, seamless process
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8.4
Pros: Staff was helpful. Extended the reservation to one week because I wasn’t sure how long I would need the car and then dropped it back down to the original price when it was only one day after all.
Cons: Low comfort rating is because the car (2019 Volkswagen Jetta) beeped loudly whenever the door was open while idling. I was delivering newspapers and over 7 hours I had to open the door probably 150 times. Fried my nerves and I have never despised a car so much in my life. But not Avis’ fault.
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2.0
Cons: They were closed when we arrived had to rent somewhere else
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8.8
Pros: The staff was friendly and helpful. The car was very clean & nicer than expected.
Cons: I dropped off my key & paperwork in the box yesterday at 11am & haven't received my receipt yet.
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9.6
Pros: personal attention
Cons: $13.00 per gallon for refueling.
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5.2
Pros: Car was nice and clean
Cons: First, the attendant claimed that my reservation didn't exist. I was lucky that the car I needed was available. Second, I was called in the middle of the day on my 2nd day with the rental asking if I can come back and switch it out for another car. I explained that I was working until late that evening but was able to drop it off once I finished work. The lady insisted that I go there immediately, or that someone could come and drop off the other car to me and pick mine up from my location. What's up with that?? I was in the middle of a serious project at the client site and was unable to leave easily to do the transaction. The lady never explained why I needed to switch out the car and wasted my client's time.
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9.2
Love avis!!!!
Pros: Pick up/drop off was super easy employees were amazing and very helpful
Cons: The car wasn't completely cleaned when I picked it up
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6.0
Cons: I dropped the car off a little over one hour late and they tried to bill be for an extra day.
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9.2
They did not reserve the vehicle class I ordered a
Cons: Ordered a full size car such as a Chevy Impala. Got there and they had a van waiting for me. I finally got them to give me a small suv which was nice, but still not what I ordered. Technically this was an upgrade, but they only did it under protest. Bad show. Everything else was of a high standard.
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