Pros (+) The bed was very comfortable
Cons (-) The room decor was worn out.
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*Total includes estimated local taxes & fees payable on check out.
Amenities at The Westin Crystal City
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free airport shuttle
- Business centre
- Flat-screen TV
Reviews of The Westin Crystal City
8.3
Very good
1660 verified ratings
Wonderful
973
Very good
242
Good
155
Okay
89
Fair
67
Mediocre
37
Poor
97
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent location, especially its proximity to the airport, metro, and local attractions. Many reviews highlighted the friendly and helpful staff, with several guests mentioning positive experiences with specific employees. While some guests found the beds comfortable, others reported issues with bed comfort and room cleanliness, particularly during renovations. Overall, the location and service stood out as the hotel's strongest points, though there were mixed opinions on cleanliness and bed comfort.AI-generated from customer reviews
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Score by provider
8.4 out of 10
756 reviews
8.4 out of 10
521 reviews
9.3 out of 10
6 reviews
8.4 out of 10
10 reviews
All reviews
Cons (-) Rude staff at the check in desk. We had booked a king & were given a double right next to the elevators despite having a 1 year old that was a light sleeper. We weren't offered a child crib. They also kept giving us key cards that wouldn't work. Very tiny bathrooms so you can't fit 2 people near the sink.
Pros (+) Location was great for a commute to my job in DC. Weekend and holiday schedule for Metro is horrible. Don’t plan on getting to work in the morning. I had to Uber twice due to closed Metro.
Cons (-) Walls are very thin, you can hear your neighbor coughing and speaking. No free WiFi, they do give you a free bottle of water, mine was only replaced twice in 6 days. If you go for the second bottle is $5. Over all, basic lodging with nothing extra.
Pros (+) Location close to Reagan National airport and value of the offering. Great rate for this stay
Cons (-) No shuttle after 11pm. Because of my arrival I called and told them not to release my prepaid room due to late arrival nd in spite of this was told to call again the day of my arrival to re, re confirm. No problems but one time should have been enough.
Pros (+) The bed was phenomenally comfortable and the room was well-appointed; on-site parking was easy to get in and out of and the facilities were pristine. Westin staff were friendly and professional.
Cons (-) The walls were paper thin and I could hear everything else happening on the floor; not the best accommodation if you're a light sleeper. Additionally the whole room had bright blue LEDs on the light switches that were angled directly into my face. There was also a notable gap between the bottom of the entrance door and the floor which exacerbated the sound and light issues. It might not be an issu...
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Pros (+) Bed was comfortable, hotel was clean.
Cons (-) The great price you get from Kayak does NOT include parking, an additional $34, or Wifi, an additional $15! They charged for the parking and wifi even though I included them in my search. The hotel desk staff was pretty nasty about it when I questioned it. By the way, that extra parking charge was not removed even though every time we needed to exit we had to run back inside the hotel to get them ...
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Cons (-) I made my reservations over almost 2 months in advance for a traditional room with one king sized bed. I arrived at the hotel early so I could fix up the room with rose petals and surprise my fiancé. When I checked in, Daniel at the front desk told me that I would have to settle for 2 queen size beds when that is not what I requested in my reservation. He proceeded to tell me that for the cheap ra...
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Pros (+) good location and room clean.
Cons (-) Overcharge for parking and Internet.
Pros (+) Room Staff Restaurant for breakfast
Cons (-) Exhorbitant parking charge Technological difficulties getting elevator started and opening garage exit gate
Pros (+) The staff were very professional and helpful. The room was updated and clean and the property was safe and quiet.
Cons (-) The ATM was down.
Location
1800 Richmond Highway, Arlington, VA 22202
What's nearby
- Abingdon Plantation1 km
- Drug Enforcement Administration Museum1.1 km
- Fort Runyon1.5 km
- The Pentagon1.6 km
- National 9/11 Pentagon Memorial1.6 km
- United States Air Force Memorial1.7 km
- Fort Jackson Virginia1.9 km
- Arlington Farms2.6 km
- Arlington National Cemetery2.8 km
- Civil War Unknowns Monument3.1 km
- Women in Military Service for America Memorial3.1 km
- Tomb of the Unknown Soldier3.2 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
The Westin Crystal City
Which month has the cheapest rates at The Westin Crystal City?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at The Westin Crystal City is January, with an average nightly rate of $308. The most expensive month is October at $487 per night.
What is the cheapest day to book The Westin Crystal City?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book The Westin Crystal City is Saturday, with an average nightly rate of $241. The most expensive day is Thursday at $492 per night.
How far in advance should you book The Westin Crystal City?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at The Westin Crystal City, book around 8 weeks in advance. This could save you approximately 33% compared to booking last minute.
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Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
0.2 km | Washington, D.C. Reagan-National | 1.4 km |