Rooms were a little outdated.
Excellent stay! Definitely book.
I enjoyed my stay at this hotel! Upon arriving, the staff was nice & welcoming. The suites are very spacious, clean and a great value. Breakfast can't be beat! Everything you could want and free. I would definitely book here again.
Parking was expensive at $30 a day, but all of the hotels in the area have a similar charge. On weekends, park in the street for free.
Excellent Stay. The breakfast and evening receptions were very nice. The complimentary shuttles to the Metro Stations and the Airport were very beneficial.
Great stay, we will be back
Excellent customer service, everyone was really friendly and helpful. Room was clean. Tons of options in the breakfast buffet. 1 block from Whole Foods, 2 blocks from coffee shop, 3 blocks from Metro and Pentagon Mall
My only area of improvement would be having cleaning staff stay on top of picking up food trays (garbage) from the hallways. I didn't enjoy walking by plates of old food. Seems like they sat out there longer than they should have.
Our stay was wonderful. The room was clean and had plenty of space. The complimentary made to order breakfast and happy hour were our favorite features. All the staff was accommodating and went out of their way to make us feel welcome and appreciated. The front desk concierge approached our young son and engaged in conversation as well as gave him some m&m. He was tickled to have someone be so kind and approachable. We enjoyed the pool and hottub during our stay and found them to be extremely well maintained and clean. The levels are checked and recorded for public view which is a great reassurance. We will definitely return to this hotel upon our next visit.
The parking garage never accepted our room key to open the door and we had to contact the front desk for assistance each time we entered or exited the garage.
Good could be excellent with a few tweaks
Hallways on upper floors were vacuumed of trash for 3 days. Thermostat in my room didn't work even after 2 repair visits. Happy hour has great free drinks, but snacks were celery sticks and mustard - really! Embassy suites used to be very clean, flawless execution, and great snacks as well as great drinks. If they went back to that, they would go from good to excellent. Even with their present flaws, they are still an excellent value.
For such a low rate, the Embassy Suites was a great bargain. We were happy to have finally found a hotel with a hot tub, and the size of our two-room suite was wonderful. We had plenty of space to spread out and enjoy our stay.
The front door opens directly into the lobby and elevator area, which leads into the lounge area. It was sub-zero during our weekend, and the cold air rushed in and made everyone cold at breakfast. That was my only complaint.
Staff very helpful esp with disability accommodations (i.e. roll-in shower, borrowing wheel chair to get around hotel). We arrived early in the morning and not many staff were working, but the front desk attendant took the time to help cart our luggage to the room.
The Embassy Suites Crystal City - National Airport hotel, located in the Crystal City area of Arlington, VA, is just one mile from the Ronald Reagan Washington National Airport (DCA) and two miles from the heart of Washington D.C. The Pentagon and the Fashion Centre at Pentagon City Shopping Mall are both within walking distance of our Arlington, VA hotel. Complimentary shuttle service is provided to DCA and the Pentagon City Mall metro stop from the Embassy Suites Crystal City hotel. This full-service, upscale, all-suite Arlington, VA hotel is just minutes from such Washington D.C. & Arlington attractions as: Arlington National Cemetery, Downtown Washington D.C; Old Town Alexandria, VA, Smithsonian Museums, Washington Monument, New World War II Memorial, Pentagon 9/11 Memorial. Guests of our hotel stay in spacious and comfortable two-room suites. Our Arlington, VA hotel provides business travelers and meeting planners with 5,000 square feet of flexible meeting space and six conference suites. To book a meeting 24-hours a day, seven days a week visit e-Events. Complimentary cooked-to-order breakfast featuring delicious omelets and a nightly Manager's Reception are also provided to our Arlington, VA hotel guests. Additional amenities at our Arlington, VA hotel include: Shuttle service to and from DCA, Pentagon City Shopping center and Pentagon City Metro Station, On-site restaurant, lounge, and room service, Pool, whirlpool, and fitness center, On-site Business Center. Whether your travels bring you to our Arlington, VA hotel for business or leisure, our first class services and amenities ensure that your stay will be comfortable and convenient.
Based on 1,465 reviews
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